I scheduled an appointment for 2:00 PM and arrived early, only to be told I would still have to…read morewait an hour. They were clearly running behind but refused to acknowledge it or communicate that honestly. The eye doctor had a major attitude and was rude from the start. When I asked questions, she was uninformative and dismissive, and it was obvious there was little to no customer service training. Another major issue was the insurance information. Their website states they accept my insurance, but once I arrived I was told they do not. One person said they might only accept it for the eye exam, while glasses would most likely be out of pocket. The information was inconsistent and misleading. Between the long wait, the doctor's major attitude and rude behavior, and the misinformation about insurance on their website, this was a very disappointing experience. I would not recommend sending anyone here.

Stopped here yesterday to look into ordering new eye glasses. Spoke with Mark. Very good customer…read moreservice. He explained things very well. Both my wife and I decided to order glasses. I explained to Mark exactly what we wanted and he did exactly as we asked. I was impressed that he didn't try to "up sell" us at all. He listened and it was greatly appreciated. The exam process was very simple- done via telemedicine. The only downside was that the doctor had a very strong accent and it was difficult to hear him sometimes. Overall- very good experience and I would recommend them to anyone looking for glasses.

I'm 57 and have been wearing contacts for over 32 years! This is hands down the WORST place that…read moreI've ever been! Now I see why it's said "you get what you pay for" the service is sub par, and the services are less than favorable. I'm told to come back in 2 weeks to try the other contacts. However!!!! The dr is there ONLY once a month. A "digital" Dr can not give me the other trials. So now, I'm going to have to pay again at another eye provider to have another exam, in order to be able to see. The mono vision didn't work and now I'm left to Wing it! VERY DISAPPOINTED! I will never come here again!!!

Purchased glasses there 5 and 4 yrs ago and was reasonably satisfied. 3 yrs ago was not happy but…read morelast year decided I would try again as I had paid less for my glasses than elsewhere. Last year was very dissatisfied with the customer service and attitude of the staff, so decided to look around. A friend highly recommend Stanton optical, who provided far superior customer service, much lower prices, much nicer attitude and a sincere smile instead of a " we could care less about you" attitude. You treated a long term customer like crap and motivated me to look for a better eyeglass source. I am very glad I found Stanton, like being treated like a valued client instead of an annoyance as I felt at americas best.

I came to eyemart express for the first time and was waited on by Leonna. I genuinely walked away…read moresurprised by the customer service. I didn't have my insurance information but Leonna was able to find it. I ended up getting two pair of glasses in well under an hour for an amazing price. When I came back, Neil delivered the goods. The glasses and the service were top notch. I would definitely come back.

Service was friendly, selections is great, and value is unbeatable. 1 hour or less for glasses? yes…read moreplease! 2 pair made in 24 minutes! Talk about service!

We have been patients at Triad Eye since 2011. Doc is awesome! He always helps us pick out the…read morebest glasses. Doctors Stacey and Neil are both wonderful. Everyone is friendly, professional, and knowledgeable. Their renovations and expansion have really brighened up their New Garden location. I highly recommend Triad Eye to all of my friends and family. Thank you all for providing great care and superior service. You guys rock. -Melissa & Jade :)

Kimberly Orr is wonderful and very personable. I followed her to Greensboro from her last location.read more

Wonderful, friendly service at Visionworks in Winston/Salem. Casey spent time with my wife and me,…read moreanswered all our questions, and worked hard to help us select the right lenses and frames. Couldn't be more satisfied.

Coming here because this place is in-network with my insurance & they're open on Saturdays! Their…read morehours are convenient for those who are working M-F. Due to the pandemic, you are required to call and make an appointment, they will not let you in the building without one. Mask are required & sanitizer is spread out throughout the store. Now as far as service goes, the gentleman on the phone who made my appointment was not too friendly and seemed to be in a rush. Maybe they were busy, I get it. Day of my appointment, the one woman who was helping customers had me sit at the same desk as the people who just left (literally), so no sanitation of seating here. I wasn't able to get my glasses because my perception was on my phone. (They do not accept virtual perceptions) But you are allowed to get your prescription faxed to the store. I'm also getting lenses because I have frames I want to use. I think those two things turned the woman helping me off because once I said those things she got up gave me the card to get my prescription faxed & just started walking to the door (mind you I'm still sitting down at the desk) I had more questions to ask. So I got up asked her while she basically escorted me out the store. Then stopped at the door and started telling me more information. Ma'am! Why didn't we just go over all that when we were sitting down. Didn't ask if I had anymore questions or if there was something else she can help me with. I didn't feel like my services were wanted there. It's weird cause I received lenses for my frames here before (frames I did not buy with them again) and the experience was a lot different. I'm now re-thinking my decision and I might go some where else. They get a 3 star for the CDC regulations, but their customer service really needs some work.

Amazing doctor's office. They are very professional and kind to all patients and are excellent at…read moreworking with kids.

My wife and I have been patients for almost 20 years. I called to make an appointment and was told…read moreThere are no opening before June 2027 and no appointment scheduling is available after that. They said I could go to another office.?.? Why would I drive 20 miles for a new doc when Kernersville has plenty. This big box they belong to is killing the business that Amy and Overton have built over the years. Sorry to leave, They are great docs. Phil and Joann Fisher

Shawn does an exceptional job, consistent as well. Would recommend to anybody getting service that…read morethey would try to get Shawn to help them.

Need new glasses without the long wait? Head to Eyemart…read moreExpress!! They are amazing! Emma took care of me beyond all expectations. Your frames are guaranteed for a year! I broke mine and thought OK, that's no good then went to Eyemart Express, where I bought them and they were replaced by Emma, no questions asked! Got a new pair of progressives and they were ready in less than 2 hours!! What??? I highly recommend Eyemart Express and Emma in Greensboro!

I had a pair of Columbia prescription sunglasses with a stem that had broken. The stem couldn't be…read morerepaired or replaced so it was suggested I buy a new Columbia frame. I found the exact frame on eBay and brought it into the shop and for just $10 he swapped out the lenses.

Recently I broke my favorite sunglasses while I was getting into my car and sat on them I stopped…read moreinto several eyeglass's places and they tried to sell me new ones and told me that they wouldn't be able to get my old pair fixed . So I did a search and I found this shop on Yelp . I walked in and buzz greeted me and ask how can he help . I showed him my glasses and said I have to see if I have a joint that works but he was going to try and he said did you want to wait or come back . I opted to wait we had a nice conversation and I want to say about 10mins later my glasses were brand new . He was so nice and professional and my repair only cost $20 bucks. I just have to say his craft is rare and you don't find them everywhere so please support his business!! His prices are very reasonable and if you're feeling generous add little extra tip for his service. Thank you so much buzz for making my day!! Till next time .