Everyone in the store seems very friendly and always asking if I need help, greeting as I enter the…read morestore. Easy and clean, a lot of help from colleagues. I normally go there a few times a month to pick up gloves for my wife's business. Great shopping experiences.

This was just a quick purchase of tape I needed for a project. I just wanted to note the great…read morecustomer service and help I received in a 15 minute visit. I asked for location I could find some tape and immediately had one of the representatives walk me over to the aisle and asked if I needed anything else. When I checked out Ali the manager greeted me with a smile and asked if I needed the holiday discount which was great when everyone could use a break. She helped me register my account and was very pleasant. It's not often I get any customer service at all in any of the competitors stores and a discount. So this was a nice surprise to a local hardware store that I will now visit more often. Thank you Ali and team!

This location is great, and Valerie is awesome! She was able to help me find order information from…read morea different location that was placed last year! It took some time but she patiently went through the account and found exactly what I needed so I could match my paint!

Had a wonderful experience shopping at the Dunn-Edwards store in Glendora…read more The staff members are all so knowledgeable and friendly. Two team members that really stuck out was Timothy and Lowell. I had this project of either staining or painting an unfinished solid pine wood breakfast table I recently bought at a store. I did not have much experience with staining or painting. My first option was to stain the table the clearest form of stain to retain the light color of the wood. After making visits with my local Home Depot and Lowe's and asking the associates there, i thought I was on the right path to obtaining the correct stain color and handling my project. Well I learned the hard way. The stain color I selected (although was labeled Natural) when applying it, it actually provided an almost orange golden color to the table. This really went against me and my husband's expectation and did not match the theme of our house. We then decided the best solution was to paint the table a solid color to match the paint color of the chairs we wanted to use with the table. Since we felt this project needed more attention and detail, I decided to visit Dunn-Edwards and obtain the proper help. That ended up being the best decision because I after being assisted with both Timithy and Lowell, I felt I was on the right path. Timothy was so knowledgeable, helpful and patient to answer all my questions. He helped me choose the proper paint form and grade for my table. He even had this special method of color matching the paint color from the actual chair we brought to the store. He explained the importance of sanding the table to remove the original stain before applying the new paint color. Lowell, the other team member was also helpful in choosing the proper materials, like the sand paper grade and paint brushes to assure a quality job. In the end, I couldn't be more happier with the final result of my table painting project and I owe it all the friendly team members at Dunn-Edward's especially Timothy and Lowell. If you are looking for quality paint, materials and expert advice for a particular project, then look not further from Dunn-Edwards, especially the Glendora location.

Adam (manager) is very helpful and super Knowledgeable. He…read morehelped me out with my problem I had getting my spray booth to work. He tested out my part and guided me towards getting it back up and running. Friendly and professional, I've been a customer for years and will be for years to come!! A++++

Went there today to get the 30 Amp breaker. The staff was very courteous and helpful. Got what I…read moreneeded, was happy. Parking is ample. Definitely be back if i needed something else in the future.

Came in here a couple days ago to find a 29/34 drillbit had went to three other hardware stores…read morecannot find it came here, and the guy literally found it within seconds Peter was absolutely the best. He was very understanding of the situation. Me and my dad were in and he had completely made our experience from stressful to relief. Definitely come here if you're needing of anything tool accessory wise he is super helpful. All the employees are actually knowledgeable than what they are selling and what they have in the store.

Excellent selection and knowledgeable staff. The second-largest selection of Knipex tools I have…read moreever seen, and I appreciate how they have many Made in USA tools and accessories, as well. Reasonable prices and a great value on everything. I've been here a couple of times and found great things that I really needed.

Best customer service I've ever experienced! We came to purchase some door handle hardware, as they…read moreare Emtek vendors. They have such great quality items, but it was the customer service that sold us and we will be lifelong customers. Turn around time for items was quick. Thank you for making our home renovation shopping less stressful!

My husband and I came here looking to replace our antique…read morebaldwin door hardware. Backstory: our sellers from hell didn't leave the set key, or inform us it was broken. Jeff, knew exactly the door we had. Then he explained in detail what we had on our hands and even threw in a referral to two locksmiths. I was listening to him, he explain the difference between the two referrals. the budget friendly referral is not budget friendly anymore, but over the phone we liked his customer service over the other. Jeff's expertise was flawless down to him running to his stockroom to provide us the parts. Since we were in a rush to get the job done & be back for a delivery. (new home owners) alert. Jeff is the "Aidan Gillen" of Hardware. But I sure caution: DO NOT use their budget friendly referral. That man doesn't have the expertise for these beautiful complex doors, we ended up replacing the mortis lock (+additional $350), then this budget guy took the wrong measurements of our equipment and shaved down the door tongue pin too far, the replacement cost us an additional $50 and change. Plus their service fee $225. Our business will be back, despite the locksmith experience. Have your own locksmith in hand, hell we found out a family friend is going to give us the family discount now. Just ask, we may even have neighbors who are experts that we can trade trades with. Thank you Jeff! and Huntington Hardware.

I have purchased plumbing fixtures for several remodeling jobs at Pacific sales. They have always…read morebeen very knowledgeable and helpful here. Product arrives in a timely manner. Joseph the plumbing manager is very helpful and on top of everything.

Our refrigerator retired after almost twenty years, so my wife and I went back to Pacific Sales San…read moreDimas to buy a replacement. Joe (Jose) answered all of our questions and confirmed that the Sub-Zero we chose would fit the opening made for our KitchenAid. Joe worked with Sebastian at the customer service desk and the manager (I omitted the ask his name) to give us their best price. Deal done! 5-star service start to finish. Always a good experience. Oh, it fit perfectly! Thanks Joe and Sebastian!

While it has been over a month since my visit to SW, I would be remiss if I didn't leave a review…read morefor quite possibly the best customer service I've ever received while in a pinch. I desperately needed paint for my contractors by the next morning, but Yelp and Google had different times listed for when the store closed. When I called, luck would have it that the shop was closing in 15 min but Daniel the CSR said he'd be able to help me if I got there quickly (I only live a few min away). As soon as I entered, I gave him 2 custom swatches I had brought from another place and he was able to guide me to the closest matches. While not perfect, I was already satisfied with them given my desperation but Daniel went above and beyond and literally created new batches of paint that matched my original swatches, even though it made him stay a little longer after closing. I felt so bad to inconvenience him but he was so gracious about helping me. On top of all that, he applied promotional discounts I wasn't even aware of and offered to help take everything to my car. I will need paint again for another area of house renovation soon and I know where I will be going to purchase. Sherwin Williams management, if you're reading this - buy this man lunch and give him a raise! :)

So I came in just now and ordered 10 gallons of paint.. the person Daniel was incredibly rude! It's…read morenot often I run into an employee so rude! He was short with me like I was bothering him.. I cannot imagine anyone putting up with this rude and unfriendly behavior! And for that reason I give this rating! The store and product is good! The employee named Daniel here is not!

Service and hardware knowledge is great at ACE in Diamond Bar…read more On July 3 and after 40 years, we replaced our old natural gas grill with a new one. Wanted to be ready for a big July4 barbecue party. We assembled the new grill and found that the NG nozzle from our house didn't fit the NG receiving hose from the new grill. Thanks to the excellent technician at ACE we found an adapter for the new grill to safely draw gas from the NG hose at our home.

I want to share a very disappointing experience at your Diamond Bar, CA location especially in…read morelight of your slogan, "Ace is the place with the helpful hardware folks." Unfortunately, that was not at all reflected during my visit. I was looking for gutter clips to hang string lights. Your website indicated that the item was available for pickup within 15 minutes at this location. Based on that, I chose to go directly to the store instead of placing an online order. When I asked for assistance, the employees told me they "could not even begin to know where to find it" because the item was buried in the back as a seasonal product. This was already frustrating given that your website clearly showed the item as readily available. I asked if placing an online order for pickup would prompt them to retrieve the item. I was surprised when they told me they would not fulfill it and would simply cancel the order instead. This experience was not only unhelpful but also discouraging. It felt like there was no willingness to assist or find a solution. Additionally, while these gutter clips may be categorized as seasonal, they are commonly used year-round for backyard string light not just for holiday décor. I left the store feeling frustrated and let down. I expected a much higher level of customer service, especially from a brand that emphasizes helpfulness so strongly. At least they had pie.