Great customer service, was looking for a item that this Ace hardware in San Dimas carries only…read more Purposely drove 25 miles to pick it up. Bought one set left it in the car, then I went the back in to get a second set for the same great deal. Btw there is a Ace hardware a few minutes away from where I live. Yet they don't carry the item I want.

Ace Hardware is the place to go when your mind is creating. You know what you need for the project…read morebut you just not putting it together. When I got there I told the lady in the front what I was looking for, she directed me to the aile, told me someone will come help me. Someone did. He was a big help. He also let me know that I can return what I didn't use. The country atmosphere of the store is really comfortable. Thanks

Best customer service I've ever experienced! We came to purchase some door handle hardware, as they…read moreare Emtek vendors. They have such great quality items, but it was the customer service that sold us and we will be lifelong customers. Turn around time for items was quick. Thank you for making our home renovation shopping less stressful!

My husband and I came here looking to replace our antique…read morebaldwin door hardware. Backstory: our sellers from hell didn't leave the set key, or inform us it was broken. Jeff, knew exactly the door we had. Then he explained in detail what we had on our hands and even threw in a referral to two locksmiths. I was listening to him, he explain the difference between the two referrals. the budget friendly referral is not budget friendly anymore, but over the phone we liked his customer service over the other. Jeff's expertise was flawless down to him running to his stockroom to provide us the parts. Since we were in a rush to get the job done & be back for a delivery. (new home owners) alert. Jeff is the "Aidan Gillen" of Hardware. But I sure caution: DO NOT use their budget friendly referral. That man doesn't have the expertise for these beautiful complex doors, we ended up replacing the mortis lock (+additional $350), then this budget guy took the wrong measurements of our equipment and shaved down the door tongue pin too far, the replacement cost us an additional $50 and change. Plus their service fee $225. Our business will be back, despite the locksmith experience. Have your own locksmith in hand, hell we found out a family friend is going to give us the family discount now. Just ask, we may even have neighbors who are experts that we can trade trades with. Thank you Jeff! and Huntington Hardware.

I love coming to this store when I need lumber- service level is excellent and getting them to make…read moreyour cuts at no extra charge is the best - my only comment is sometimes the staff simply can't count properly- I can in asking for several pieces to be cut a certain size -- I had to help the staff figure out what size lumber was needed or how many cuts out of a 12 piece - nice guys with great service but needed help with math -

Thank you so much for the 1/8 and 1/4" hardboard panels, they're really great, and I really…read moreappreciate the friendliness, it's my favorite lumberyard

I was looking for a gas pipe and several other items. I was fortunate to have been assisted by…read moreDavid who was a very kind and knowledgeable sincere employee. He took the time to help locate other items for me. I also appreciate the assistance I received from Chelsita and cashier KC. Greatly appreciated the outstanding assistance from everyone and was home quickly to finish my project

Don't buy Pokémon cards from here. They are resealing and selling them…read more So, I went in and got a Booster Bundle, slightly below scalper prices, but significantly above MSRP. The guy who brought the cards up, looked like he was mad at me for some reason, and was being very short, and asked for my signature, before even giving me the product. I didn't think much of it, but it felt like he just wanted to get me out, and on my way. My mistake was not looking at the product closely, and inspecting it. I just took it to my car, sat it on my seat and drove home, since it's ACE Hardware, a reputable store. When I got home, I already had 3 other bundles, that I had picked up from a few Pokémon Vending Machines over the last week or so. I noticed that the one from ACE Hardware had a significant thicker, and tighter seal wrap. It felt like a completely different material. I then opened the packs, and I noticed that almost every pack from the ACE bundle, had little openings in the top corners of the individual bags, which none of the other packs had. They also were significantly harder to open, compared to every other pack. Lastly, one of the packs from ACE had a Pokémon card that was near the middle of the pack, was warped. It was significantly bowed, while the other cards around it, we're perfectly straight. After searching online, and doing some research, these were all signs of being a resealed pack. I collect them for fun, and just started. So I just hope they aren't fake cards, and are just resealed "bad pulls" or whatever. I didn't expect to get any good cards, so I don't care too much. But, be warned.

Service and hardware knowledge is great at ACE in Diamond Bar…read more On July 3 and after 40 years, we replaced our old natural gas grill with a new one. Wanted to be ready for a big July4 barbecue party. We assembled the new grill and found that the NG nozzle from our house didn't fit the NG receiving hose from the new grill. Thanks to the excellent technician at ACE we found an adapter for the new grill to safely draw gas from the NG hose at our home.

I want to share a very disappointing experience at your Diamond Bar, CA location especially in…read morelight of your slogan, "Ace is the place with the helpful hardware folks." Unfortunately, that was not at all reflected during my visit. I was looking for gutter clips to hang string lights. Your website indicated that the item was available for pickup within 15 minutes at this location. Based on that, I chose to go directly to the store instead of placing an online order. When I asked for assistance, the employees told me they "could not even begin to know where to find it" because the item was buried in the back as a seasonal product. This was already frustrating given that your website clearly showed the item as readily available. I asked if placing an online order for pickup would prompt them to retrieve the item. I was surprised when they told me they would not fulfill it and would simply cancel the order instead. This experience was not only unhelpful but also discouraging. It felt like there was no willingness to assist or find a solution. Additionally, while these gutter clips may be categorized as seasonal, they are commonly used year-round for backyard string light not just for holiday décor. I left the store feeling frustrated and let down. I expected a much higher level of customer service, especially from a brand that emphasizes helpfulness so strongly. At least they had pie.

1.21.2025 Always…read morenice helpful folks here, amazingly good selection of actual HARDWARE not just shiny Chinese crap . Here's hoping their insurance does the right thing so they can reopen . -Nate

Great service, low prices, excellent hardware selection…read more The staff at Altadena Hardware are friendly, helpful, and much more knowledgeable than big box stores. They will ask you about the project you're doing, and help find the right products and materials to fit the application of your work. Need to attach something to something else? They will guide you through the a-la-carte screws, nails, nuts, and bolts with expertness, making sure that the style, strength, and size of the hardware fits your project's needs. The prices for most items are competitive with big box stores-- items like PVC pipe, wood filler, and hardware are cheaper at Altadena Hardware in a side-by-side comparison to big box stores. If you purchase materials like wood or pipe, they can cut it for you for transport! The selection of paint, hardware, garden supplies, light bulbs, power tools, adhesives, and most other typical household hardware needs are excellent. Based on size, they don't stock as much lumber or appliances as big box stores. Very helpful -- they do cartridge exchange for Soda Stream!! And have many options of Soda Stream flavorings. They also sell local honey up at the cash register! Altadena Hardware is my first choice for hardware needs!

Very helpful workers. The place is well organized and they all knew where the stuff I needed was…read moreexact location. A++ for all of them...

1 stop place for hardware you need. We work on ground equipment at the airport and it has…read moreeverything we need to get our job done.

Everyone in the store seems very friendly and always asking if I need help, greeting as I enter the…read morestore. Easy and clean, a lot of help from colleagues. I normally go there a few times a month to pick up gloves for my wife's business. Great shopping experiences.

This was just a quick purchase of tape I needed for a project. I just wanted to note the great…read morecustomer service and help I received in a 15 minute visit. I asked for location I could find some tape and immediately had one of the representatives walk me over to the aisle and asked if I needed anything else. When I checked out Ali the manager greeted me with a smile and asked if I needed the holiday discount which was great when everyone could use a break. She helped me register my account and was very pleasant. It's not often I get any customer service at all in any of the competitors stores and a discount. So this was a nice surprise to a local hardware store that I will now visit more often. Thank you Ali and team!

There are some people who just get customer service…read more Daniel in appliances- 10 stars. You are terrific. Thank you.

Waited 40 minutes in the lumber aisle for help. Associate…read morethat claimed help was coming was very nice. Grew tired of waiting. Absolutely asinine to wait 40 minutes.

Contractors' Warehouse has many home construction products available. I came for bathroom lights,…read moremirrors, and towel racks. They have diverse options that are nicely labeled on the display and inventory section. The prices for some items are better than Home Depot. However, prices for cabinets and counter tops are more competitive elsewhere. Most stores nowadays only carry modern options, and here they carry the not-as-trending models too. Brand wise, other stores carry more options. For example, I didn't see Pfister or Kohler facets. Although the aisles are nicely labeled, it was hard finding my way around to the sections I needed without asking. Even then, not all employees knew exactly which section had the items and would give a range instead. I recommend monitoring cashier behavior. My cashier gave the impression of lacking respect for customers. She kept talking about food and lunch orders with the coworkers, looking at her nails, ignoring me as I waited at check out. It was not until I asked a third time if I could check out that I was acknowledged. Additionally, I was the only customer at checkout... I hope to see the checkout experienced improved for the future.

I was looking for interior doors and tile for my bathroom renovation. The staff was helpful…read moreand pleasant. I had a of questions when one employee did not know the answer to my question he referred me to customer service. I took photos of the bar code of the doors & tile and the cashier rang me up. My contractor picked up my order. I'm happy with the quality and price of my purchases