Just have to leave a review my sons got me flowers for my bday they stopped here for help they had…read moretheir own flowers but needed help with arrangements, Adrian did say you added to his flowers not sure who helped them but all I do know is they left impression on my youngest son which is 18 years old he was so happy with the work but more impressed by the hug he got from the lady, to hear about his experience made my heart so happy I just want to say you have now gained a new customer for life because of you being such a sweet soul, I thank you for making that experience the best one he has had he said the value was a great price for his arrangements. Thank you from the bottom of my heart he won't ever forget you and neither will I!

This is a sad little story but entirely to Neilsen Florist's credit. My family from Boston, NYC and…read moreToronto sent flowers to a terminally ill Aunt 2 weeks ago - the roses came from Neilsen and were exquisite, and lasted (most of them) 11 days. We ordered more to arrive a yesterday but there was no sign of them by end of day today, so I called Neilsen. It was just after closing but the owner picked up and did everything she could to help...turned out the order company hadn't used Neilsen this time and the company they did use hadn't followed through. Sadly, tomorrow (when it seems the flowers will at last arrive) will be too late for our Aunt, but we wanted to thank Neilsen's owner for her efforts to sort things out (even though it was not her responsibility) and for her kindness in offering to get flowers to us anyway. There aren't many business people like her around. And her roses were absolutely top quality. Thank you.

I spoke on the phone today with Arlyn and it was a wonderful experience. Buds and Blooms' seems to…read morehave wonderful staff who are both very helpful and caring. Please give this young woman a raise.

(A 4.5, but I'm happy to round up.) Covington go-to florist for deliveries to my mom, who lived in…read morethe area, until her passing. They always thrilled her. When making substitutions for arrangements displayed on the web but not available in their stock, I never felt as though I'd been victimized by a bait and switch -- never. I do wish there had been better correlation between the web and that stock, but equally want to emphasize they did more than a good job across a span of a decade. Solid "recommend" without reservation.

Flowers arrived on time and were as expected. Sometimes I get nervous that flowers won't show up…read morebut my experience was good. They followed directions.

They did a beautiful job. The bouquet that was delivered was way more awesome than the picture…read morewhich was also very awesome. I'm so pleased with these people. Thank you so much. You made my daughter-in-law. Very happy. Nice work.

Called to inquire and was hung up on. Impressive customer service. You should never treat people…read morelike this if you want business.

There is no flower shop at the address given. That makes it hard to pick up flowers on the way…read morehome. I guess they're delivery only, but not sure where from.

The roses I received on Valentine's Day were truly amazing. The dozen of red roses were luscious,…read moretall and beautiful. I received so many compliments on the flowers because of the size and quality of the arrangement. It really made the day feel special. The arrangement was quiet heavy due to the size and the vase but it was delivered to a busy downtown office without a problem. I would definitely recommend this place !!

I don't know much about flowers, but I know if you send girls power tools or motorcycle parts at…read morework they are not as happy as they are with flowers... I called Trudy's and told the very nice woman on the phone that I knew three things I thought were relevant : the style of the lady in question (modern, clean style, she is not a grandma vase type), a particular flower she adores, and one of the pictures on their home page looked like something she'd enjoy, including the vase style. We added the flowers she likes so much, and that was that. Well, they knocked it out of the park. I just got a phone call from a very happy lady and she gushed about how wonderful the flowers are and how the vase is perfect and even goes with her house (which is exactly why I picked it off their webpage). So if you've ordered flowers before and had what was delivered not look like what you asked for, or look like it belonged in a nursing home instead of your lady's house, or just look horrible in general... Trudy's isn't like that. They listened to what I wanted and delivered it exactly right.

The person on the was very helpful, kind, and patient with me. I was able to take my time in…read moreexplaining what I wanted.

I was very happy to see that this store has reopened!!! It's…read morea lot smaller than it used to be but still has the same charm. Walked by on my way out of the office and was pleasantly surprised that Jory was working there, but only on Thursdays she says! (She did an amazing job on my wifes wedding flowers a few years ago!!) She had made up some flowers that was grab n go easy!! Great spot!! Looking forward to adding some plants to my office. Thank you!!

Just gorgeous! I ordered a birthday arrangement & the lady who helped me on the phone was so…read morewonderful and helpful. I was concerned the recipient would not be home until later in the day, so they had the driver make it one of the last stops for me. My only recommendation would be to have the tropical leaf lining the inside of the vase like the photo online, but it was still an exceptional bouquet clearly made with an artistic eye and passion for beauty! The picture cannot do it justice. I ordered the premium size & this was a very large, 3 dimensional bouquet. Outstanding! Thank you!

This place is not the best, I would say go to a different location! The lady claimed "she's not a…read moreflower person" and didn't know much about flowers as an excuse to why the flowers were dead floppy and for 50$ I got about 10 flowers pretty skimpy and ridiculous. Kent location is a lot better !

I have bought several similar priced "designer choice" bouquets in the last several months that had…read moremore and different flowers. When I called to complain, the gal could only say, "the photo does not show all the flowers. Once the lilies open up the arrangement will look bigger". Guess what? No unopened lilies were visible. In their defense, I have been using Williams for 30 years and this is the first time I have been disappointed. Follow up: Problem solved. As it turns out, I was sent the wrong photo. The correct photo shows a bouquet that I am happy with. Changing rating to a "4".

Really disappointed in a floral arrangement I ordered online for a dear friend's 70th birthday. I…read morehad placed the order for delivery on 4/22/25, and they had it made up on 4/21/25! They sent me a picture and the roses looked so old as if they had already been opened for awhile. Along with the picture they sent a phone number to call if I wasn't happy, and when I called it went to voice mail. I left a detailed message, but they ended up sending the exact arrangement they'd sent a picture of, they didn't redo it as their message indicated. The flowers looked old and a bit wilted. It had been made about 24 hrs before it was delivered, and they used roses that had already been open a long time. What a waste and an embarrassment that I sent these flowers to my friend for such a big milestone birthday.