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Wasilla Chevrolet

2.0 (1 review)
Open • 9:00 am - 8:00 pm

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2 years ago

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Kendall Ford of Wasilla

Kendall Ford of Wasilla

2.9
(49 reviews)

So as an update I was reached put to and we are working on a solution together. The manager is…read moreresponsive, respectful and has been trying to go above and beyond for a solution. I just work a lot so my responsiveness has been lack luster.

We bought a Maverick 2 yrs ago, 2023, we got the $10k service coverage. We have brought my truck in…read morefor codes, faulty braking system, faulty transmission, none of which was covered under the plan. Kenny use to be the service tech, great dude, he would work with us for drop offs. But unfortunately he retired and we are now stuck with Mark. This is about Mark now, Mark is the service manager: We brought our truck in for a transmission error, service department claimed it was faulty pins in the trailer plug in trailer port, they charged us over $300. It didn't fix the problem, the error keeps happening without pulling a trailer. It mostly goes off when going up hill. Anyways because replacing the pins in the plug didn't work we called and rescheduled an appointment. Mark had previous knowledge about our appointment today, Oct 7, 2025 @ 07:30, that we would be dropping off the truck at 07:30 on my husbands way to work, well at 07:45 Mark and rental(front desk) lady were no shows so my husband had to leave. My husband had it pre arranged from weeks ago the drop off time and pick up of a rental. My husband had to call Mark about this issue and Mark gave him attitude claiming "[we] were not working with them so he(Mark) doesn't think [he] can help us", how is making a prearranged appointment not working with them? So Mark is blaming us for his employees not showing up to work when all this was prearranged. They were supposed to send me 3 emails, I got 1. I checked all my folders/files in email. If one went through so could the others. Supposedly they are giving us a loaner tonight on my husbands way home from work and we are leaving the truck overnight. I'm sure the loaner will be $60, the tried to charge me $60 for TWO HOURS of having the loaner, not even a full day. Sounds like someone is skimming off the top, if you know what I mean. If you need a loaner got to Enterprise. I'm my other past experiences with Kendall Ford of Wasilla: Robin did NOT relay important information about my truck needing service, we had the appointment time, scheduled months out. Well in that time my breaks would stop working. I told Robin and she did NOT put it on the file. My breaks would engage, disengage completely, then reengage. Luckily Kenny was working there at the time and took this seriously, they were able to recreate the issue on my truck and with others on the lot. We have had several issues with Robin not putting notes on file or passing along messages. To the point the service department changed my oil that had maybe 150 miles on it, and in the process of them doing that they ripped my bottom shroud off the bottom of my truck and ruined the mounting holes. They never rectified the issue they caused. The level of disrespect makes me sick! I do NOT suggest Kendall Ford of Wasilla. Buy an older car that you can fix yourself

Wasilla Chevrolet - car_dealers - Updated July 2026

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