Excellent service!…read more Had three of my citizen watches repaired (all Eco-drive -- solar -- models) for a modest cost, unexpectedly lower than what I've been charged at other watch service/repair centers. Very nice man. Quick repairs, and he even polished the crystal face of all three watches (they get scratched readily in the tight confines of a cockpit). I highly recommend this company. Small shop, low frills, excellent service and prices.

Rudest, most expensive watch place ever been to. I probably have about 40 watches, from the…read morecheapest to higher end. I say that only because I know watches. 8 years ago I went to this guy and bought a Citizen Eco Drive. Still doesn't work to this day. But I decided to give him another try, especially since reviews were positive. Same rude guy, same highway robbery. Every part of the interaction was unpleasant, from his tantrum because I didn't have my slip, to the amount I asked to have done, to my questioning the $60 battery replacement, to his tossing my watches face-down on the countertop. If you'd like to be verbally assaulted and feel like paying exorbitant prices, this is the place for you

friendly,professional, knowledgeable, great service, will definitely be back for any watch needs!read more

Excellent customer service from the moment you enter the store…read more I needed a replacement for a watchband on a vintage Omega watch that had personal sentimental value. I was shown several options. One of the options matched my original band and they quickly proceeded to apply it and I am very satisfied with the result. Recommend them highly.

The service was superb and professional. Mr. Netzband was particularly helpful and friendly as was…read moreour sales lady while choosing an appropriate anniversary gift for my wife. ​​Pricing was very considerate which made the purchase a good investment as well as a gift. Would highly recommend them for any jewelry concerns or needs.​

You know the sit-chi-A-tion: you've got jewelry collecting dust in your drawer because it's broke…read more What's a girl to do? Get your favorite pieces fixed! I finally found a store close by, to repair my one-of-a-kind Bolivian lapis lazuli and sterling bracelet. Ariana helped me with my jewelry repair order: explaining how they would clean out the bezel (the groove the stone fits inside of), straighten it and then pop stone right back into it, with some glue of course. I was thrilled to pick up my bracelet, looking good as new and wearable again. Yay ~ I've missed you old friend! After that, I couldn't help but notice their collection of vintage sterling rings and pearls, as well as rare and unusual pieces, like a sterling silver Tiffany flask from 1911. Yes 1911! Ariana patiently took out items from display cases for me to take a closer look at & try on. Not only do they do outstanding repairs, they also carry a fascinating inventory of vintage high end items and gently used jewelry. Thanks to your team for great customer service!

I couldn't have had a better experience with Hamra. This was my first luxury timepiece purchase,…read moreand Patrick made the entire process seamless. He was professional throughout, but what stood out most was how personal the experience felt -- never transactional. I walked away with a watch I'll cherish for the rest of my life, and just as importantly, a relationship I look forward to continuing for future pieces. If you're in the market for a watch, Patrick at Hamra is the guy to see.

Went in looking for my first Rolex, this was my first time here with Hamra and my third walk in at…read morea Rolex AD in total. The 2 gentlemen I spoke with were very nice and attentive. Took down a few of the models I was interested in and even gave me the nice magazine they had on display. Don't waste your time at fashion square, come to Hamra!

I typically don't write reviews, but after multiple attempts over the past few years, I feel like I…read moreshould share my experience. I first visited a couple of years ago to put my name down for a Rolex Submariner. I understood going in that it would likely take time, and I was completely fine with that. I left my information and expected at the very least some sort of follow-up or communication along the way. Fast forward nearly three years later, I never received a single text, call, or update of any kind. I decided to stop back in a few days ago, thinking maybe I could check in, reintroduce myself, and finally get the process moving. Honestly, that ended up being a mistake. When we walked in, not a single sales associate acknowledged us. No greeting, no eye contact, nothing. I even walked toward one associate, and she turned away and went to the back. At that point I figured I'd just be direct. I approached a man (I don't remember his name) and politely said, "Hi, I'm looking to purchase my first watch and I'd love for it to be a Rolex." Instead of any real conversation, he immediately told me to scan a QR code to fill out my information. While I was trying to ask a few questions, his responses felt short, agitated, and dismissive, like he really didn't want to talk. He barely made eye contact the entire time. A friend of mine bought a watch from this AD and mentioned that when they add you to a list, an associate usually texts you so you can communicate and stay updated. I never received anything like that the first time, and now after trying again, it felt like the same experience all over. I understand demand is high and there's a process, but customer service and basic respect shouldn't be optional. Maybe I'm younger than the typical buyer, but that doesn't mean I'm not serious or don't have the money to spend. I walked in ready to start a relationship and make a meaningful purchase, and instead felt completely brushed off. After nearly three years and two separate attempts, I'm left feeling like customers are only valued if they fit a certain image. I really wanted my first watch to come from here, but based on the lack of communication and how I was treated in-store, I'll likely be looking elsewhere.

What a great place. I have been trying to get by here for a few weeks…read more The service was excellent. The sales lady did a great job and was patient with us. I had a idea what I wanted already. The sales lady very nice and friendly. Some of these timepiece places can be very awful. I loved my experience here and will be back when I get an itch.

Mr Lara was a recommendation from my neighbor. He was able to replace multiple small diamonds in my…read morewedding ring and fix my engagement ring. The mount had bent since I do all my activities with this ring on, and he was able to straighten it, and you can't even tell it was bent previously! And he got it all done in one week!

Great price and professional work. They are quick and efficient. This is my place where maintenance…read moremy rolex.

The staff at the Clock Doctor is simply the best. We found them online when my mother in law needed…read moresome watch batteries and a new strap. They since have completely serviced my 10 year old Rolex( it looks/runs like a brand new watch, they said it would take 8-10 weeks to service and it was done in 4-5!), and replaced a a watch band for me. Plus they have a great selection of new watches to choose from. The prices are very competitive and they have some unique selections to choose from. My wife and I have made a few purchases! We have mainly dealt with Matt and Meryl and have met Tyler the owner as well. All great guys. Great workmanship at a fair price. If you are looking for an honest, professional watch shop to deal with. These are the people you want to meet.

This store is just amazing. I needed to replace the battery in two of my Tag Heuer watches. To…read morereplace the battery and preasure test the watch cost only $25 per watch. The guys completed the task in less than 15 minutes. That was outstanding!! I'll be back again for sure.

Lucian (Lou), is one of those rare 'Craftsmen' you find when you have been looking for someone…read morecompetent to fix an issue! He has been in the 'Watch Repair' business since 1983, is personable and eager to help! Took 3 watches to him for minor issues. He stopped what he was working on and fixed mine on the spot! The price was more than fair! After trying several 'High Priced' watch repair locations, who would have thought the best one was in a Fry's Marketplace!

Lucian replaced the crystal on my High School Graduation manual wind-up Timex. I have utilized…read moreLucian's services at all the locations he has been beginning with the Timex Shop that was once in Chris-Town Mall. Highly recommend.