**Outstanding Service at Ed Marshall Jewelers of Scottsdale**…read more I can't say enough great things about Ed Marshall Jewelers of Scottsdale and their incredible watchmaker, Nick. I brought my Rolex watch in hoping to have it checked, and Nick went above and beyond in every possible way. He carefully inspected my watch, gave it a clean bill of health, walked me through how to properly use it, and even resized it--ALL FREE OF CHARGE! What makes this even more impressive is that I didn't even purchase the watch from them. The level of professionalism, knowledge, and genuine care I received was exceptional. Nick was patient, friendly, and clearly passionate about his craft. It's rare to find service this honest and generous these days. Ed Marshall Jewelers has earned my trust and my future business. If you're looking for expert watch service and truly first-class customer care, this is the place to go. Highly, highly recommend!

I brought in a ring that was given to me. I had no idea of the value. You gave me $650 for it. A…read moremonth later the lady who gave me the ring sent the appraisal of said ring. $10,700!! That is just a slap in the face.

I've worn my Tag Calibre 5 daily since 2015 with zero issues until the dial shifted. Took it to The…read moreClock Doctor and was told it needed a full service. Paid just over $400 expecting a solid fix. About two weeks later, the watch stopped working. I brought it back and was told it was still under warranty, so they "resolved" it, but also mentioned I'd likely need to replace a faulty part soon. If that part was faulty, why wasn't it caught and addressed during the original service? That's what the service should have covered. To make things worse, user negligence was subtly implied, despite the fact that the watch had run flawlessly for nearly a decade until the service. It has now stopped working again and doesn't run at all. Also noticed the dial isn't properly aligned after the service. It's subtle, but definitely wasn't an issue before. I came in with a cosmetic issue and left with a non-functioning watch and unanswered questions. I'll be taking it elsewhere for a proper, transparent repair.

I needed a watch battery for an upcoming wedding. I called a jeweler and she said her watch "guy"…read morewas not in and sent me to the Clock Doctor. Small'ish unassuming shop with lots of vintage clocks. To the side was a group of gentlemen, just working on watches. They hooked me up in record time. And the cost was nominal. If you're in the Scottsdale area and in need of services, these "guys" are legit. Thanks to the guys at the Clock Doctor for your services! You saved the day.

Really great customer service, very knowledgeable and friendly staff, I had to get my watch fixed…read morebecause the band had broken and come here was the best choice.. no leaving it with them overnight like many watchmakers and watch repair shops do.. my watch was fixed right in front of me on the the spot.. it took a little over 20 minutes and it was done.. the price was very reasonable and totally worth it great value for the money...

Friendly, expert service. Fixed the sole on my daughter's Prada boots and made them look great too!read more

Family owned business second generation and third generation. Honest and trustworthy.read more

Closed. New Store in its place…read more Too bad. Nice shopping center, lots of nice restaurants, several clothing shops (ALI took its place).

GemTime is the real deal…read more Came in to get some holes punched in my watch band and have it cut down to size. I walked out absolutely blown away. The work they did on my band was so clean and precise it looked like it came straight from the factory. You genuinely couldn't tell it had ever been touched. And to top it all off, they took care of it completely on the house. That kind of generosity says everything about the character of this place. Beyond the service, GemTime has an incredible selection of high-end watches, and their prices are genuinely the best you'll find, especially for the caliber of pieces they carry. The staff is friendly and professional -- they know their stuff without making you feel pressured. Whether you're shopping for a serious timepiece or just need a quick adjustment, GemTime treats every customer like a priority. Highly recommend -- this is my watch store for life.

Mary Ellen is always happy to help me. I typically buy watches online, and they always help me to…read moreremove links. The service is fast. I looked at a few of the watches, they are competitive prices. I am definitely coming back to purchase my next watch.

Rudest, most expensive watch place ever been to. I probably have about 40 watches, from the…read morecheapest to higher end. I say that only because I know watches. 8 years ago I went to this guy and bought a Citizen Eco Drive. Still doesn't work to this day. But I decided to give him another try, especially since reviews were positive. Same rude guy, same highway robbery. Every part of the interaction was unpleasant, from his tantrum because I didn't have my slip, to the amount I asked to have done, to my questioning the $60 battery replacement, to his tossing my watches face-down on the countertop. If you'd like to be verbally assaulted and feel like paying exorbitant prices, this is the place for you

Excellent service!…read more Had three of my citizen watches repaired (all Eco-drive -- solar -- models) for a modest cost, unexpectedly lower than what I've been charged at other watch service/repair centers. Very nice man. Quick repairs, and he even polished the crystal face of all three watches (they get scratched readily in the tight confines of a cockpit). I highly recommend this company. Small shop, low frills, excellent service and prices.

Favorite family jewelry store in the valley. They were friendly and helpful in redesigning my…read moreengagement ring. I was very pleased with the end product. They are also working on other items for me. We even received the jewelry quicker than originally promised. They are fair and trustworthy and I would highly recommend them for your jewelry needs. We worked with Brittany and we really enjoyed working with her. We did pop in one time without an appointment, and she was off that day so we worked with Jason Ganem. It was after the holidays and the store was very crowded. This is did not hinder his ability to help us and we never felt rushed.

Christian is as amazing as his father Jason! I just love…read morethis jewelry store, they are always so honest and wonderful. I brought my friend with me today and she left with the most beautiful ring and another example of amazing service where it's clear the focus on customer satisfaction and value, not sales. They have such uniquely beautiful pieces and what they don't have they will design for ups at they did for me years ago. Still my favorite ring, thank you Brittany!

Long story short - My Mom, Christy, passed away and I got her old burl wood clock from presumably…read morethe 1970s out of storage. It's been there for about 10 years and the old Quartz mechanism no longer worked. However, Ward was able to replace the mechanism so it works again! Brand new pendulum and clock hands too! It even has a speaker that can be adjusted on/off, different sounds, volume, and off at night! I am so happy with it , I just wish my Mom was here to see it. But now it can go back up on the wall. It's a beautiful piece and I will always think of my Mom when the time strikes haha but seriously Ward was awesome! It was done within basically 48 hours! Will update my review once it's hung on the wall!

Very knowledgeable and helpful with an extremely old pocket watch. Appreciated the information…read moreshared and modest approach.

Rodolfo is such a knowledgeable and personable man! He was able to advise me with a wrist watch as…read morewell as fix my family's wooden chiming clock, after the pendulum's arm snapped with nasty fall from a not so secure wall nail. There is no sign out front for the shop, but is tucked away between the GameStop and Plato's Closet on Broadway. Also, be sure to get your charge or repair fee recorded on the receipt he sends you home with. I was told $20 for a repair when I dropped off but then charged $35 when I went to pickup--otherwise I would've given five stars for the overall experience.

Kindest, best jewelry, watch and clock repair!!!! Rudolfo Carbello, Owner of Scottsdale Clock…read moreCenter, is such a sweetheart! I had several pieces of broken jewelry, some pieces that the gold plating had worn off and a clock that stopped. His prices were less than half of what the other local jewelers wanted to charge me. I love having my favorite pieces back and looking like solid gold!!! Rudolfo will charm you with his Italian accent and fix your charm bracelet!

I went in to have the second hand on my Luminox Navy Seals watch reattached after it had come off…read more They had it fixed within 15 minutes.

Work was done on the spot. He was polite…read more $34.00 to have a battery put in a watch still seems high to me. Guess that's necessary to help to pay the rent to be in Fashion Square.