This team is amazing! HIGHLY Recommend. Jason is awesome at what he does, takes his time to learn…read morewhat you want and loves working on your jewelry as much as you love having it!

i have had multiple positive experiences here. Perhaps the building needs some work, but the people…read moreand the service make up for it. Family oriented for sure i have only used them for servicing my watches, but that being a low margin service, i feel confident recommending them .

Great service is a must when making a jewelry investment. It takes listening, patience, and…read morecreating the right environment to see the items in various types of light, on a person or alone. My experience in buying earrings was perfect. So good (and I had done a lot of research and shopping), that o made the purchase in one visit.

I received a text ad about a sale they had going on a few days prior and decided to stop by since I…read morewas in the area. I usually go to their Buckhead location and this was my first time at the Alpharetta store. I got my rings cleaned while I browsed the store. Shawn greeted me immediately and assisted me while I tried on some earrings. Shawn was very knowledgeable and provided great customer service. I decided on a pair that I liked and the transaction was smooth. Shawn even cleaned my old earrings and boxed them up so I could wear my new pair. Although I prefer the Buckhead location (they have a full bar and Lisa is my favorite salesperson ), I was very pleased with the customer service here.

Wow, I am so pleased to have found this business!…read more They were able to experterly service my Cartier watch in house, no hassle, no crazy upcharges. Battery and gasket replaced, cleaned for a fraction of Cartier or other jewelers costs. Highly recommend! Tucked away in a small strip mall, it is worth the drive for their honesty and experience.

I rarely leave reviews this long, but I genuinely feel people should be warned before bringing an…read moreexpensive watch here. I brought in a Rolex watch for service. From the beginning, the experience was frustrating, unprofessional, and honestly one of the worst customer service experiences I've had in a long time. The staff I dealt with, Shabana, was extremely rude and dismissive whenever I tried to ask reasonable questions about the repair process or pricing. The biggest issue was the pricing and lack of transparency. I was quoted OVER $3,000 to repair a watch worth around $8,000. When I asked for an itemized invoice, I still never received a proper professional breakdown showing actual labor costs, exact parts pricing, or clear justification for the amount being charged. The "estimate" was basically handwritten notes with vague descriptions like "overhaul x3," "gear set," "jewels," etc. What made this even more concerning was that I contacted official and other reputable watch service centers afterward and received estimates that were literally LESS THAN HALF of what this shop was charging. That alone should tell people something. The pricing also kept changing. That does not inspire confidence in the legitimacy of the pricing structure. I understand luxury watches are expensive to repair. I understand water damage can require additional work. I am NOT complaining because I expected a cheap repair. I'm complaining because the pricing felt extremely inflated and the business practices felt very questionable. To make matters worse, the polishing work was not even done properly and had 3 months for service but even they did not have the crystal to replace. For the amount being charged, I expected near-professional finishing quality, and it simply was not there. Every time I tried to calmly discuss the invoice, compare estimates, or ask for clarification, the conversation became defensive and hostile. Eventually I gave up trying to communicate because it felt impossible to have a normal customer conversation. Please be careful if you are bringing a high-end watch here. I'm sure many of the positive reviews may come from basic battery replacements, simple resizing, or standard low-cost repairs. But based on my experience, I would strongly discourage anyone from trusting this place with an expensive luxury watch repair unless you are prepared for: * extremely high pricing, * poor transparency, * aggressive communication, * and questionable value compared to authorized or reputable service centers. Do your research first. Get multiple estimates. Ask for a REAL itemized invoice before approving anything. And definitely compare with the manufacturer's official service center before leaving your watch here.

Everything went good.I went in one day after cutting the son's hair and went in and became a client…read moreof theirs.I had been a client for ten years now.All my jewelry.Comes from here You can trust them.You can count on them.They're just amazing.People, comes from this one place and they sell it to you with love, honor and respect

Fixed my husband's watch for a reasonable price. Customer service was amazing. I will definitely…read morereturn if needed.

Great store, with lots of great employees!…read more It is truly a fun experience when I go in. Always new choices with very fair pricing. Store is always clean, well lit, and staffed with knowledgeable employees. They have a great selection of jewelry and watches, as well as firearms, ammunition, optics, and knives. We try to visit at least once a week.

I had no idea what to expect when I walked in wanting to sell some jewelry from high school but was…read moreimmediately impressed. The space is clean, organized and full of interesting items and Leanne was so helpful! I thought the pricing was really fair and the whole process was quick and easy. Highly recommend!

We've used Lance's for years and have always felt their prices were fair and that they are honest,…read morebut we were curious just *how* fair and honest, so we got a quote for a recent repair from another local jeweler as well and were floored - it was 3x higher than Lance's, and they weren't nearly as friendly! Lance's has customers for life in us. Their work is beautiful and they clearly don't aggressively mark up their prices like some in this area!

I will start this off by stating that I am waiting on a repair to my ring so will update in a week…read moreor so and that everyone here has been very nice, welcoming, and helpful. My husband (at the time fiancé) stopped by here to see about getting his ring size. The staff was very friendly and helped him figure out his proper size. He discussed designing a custom ring while there and we have been highly considering working with them to create one. A few days before the wedding I needed to get my rings sized (engagement ring sized down and band sized up). They were very busy, but said they could get it done and would have it ready by that Friday. I called around lunch Friday to see if it was ready so we could pick it up. They said it would be ready. My fiancé went to pick up the rings and they were not ready yet. He waited on them to be completed and we were glad we got them in time for the wedding (and I will give major kudos because they cleaned them and I did NOT think they were that dirty, but boy did the set clean up nicely). However, we realized they did not quite sit properly together as there is a swoop on the band to allow it to sit up under the stone and the swoop shape was not quite right. I also lost a small accent diamond out of the engagement ring that had been sized down. I figured they were a bit rushed since my fiance was waiting for them to be completed and potentially did not get to check all of the settings/double check how the two fit with each other so I wanted to give them the chance to make it right as I know they did mention that they typically do several quality checks on everything. I made it back in and showed them the rings. They looked up my account and said they would make it right. They are currently working on the repairs and I am hopeful I'll be happy with the results. Even with the mishap and partially because of it I give them 4 stars. They clearly stand by their work and are willing to make things right and that goes a long way in business. Everyone there I have come into contact with has been very pleasant and helpful with a kind smile and that also speaks volumes. I look forward to getting my wedding set back and updating the review. Update: definitely still not right. Not happy with the fix. The engagement ring I'm fine with. I feel like with the band they flattened it out when they sized it up to extend it and that just set everything off center. The stones don't line up on the side anymore. The swoop was originally more up and down and the band is staggered like the engagement ring. Thus, the swoop sits under the stone and kind of locks it in place. Now, the swoop just lays below the stone and is not even proper to let it fully sit on top of it and moving the band and flattening it makes it not line up with the engagement ring and still gap. I'm over dealing with it and will potentially look to have it repaired elsewhere. Thankfully the plan is to make a custom ring set using this set's stones, but I really did want it to be done properly so I could enjoy this set while I have it. Bumping down to 3 stars.

Would recommend this place if you want to buy/sell your gold. Very fast and professional. Will…read moredefinitely come again.

It's has been almost a year since I have paid a visit. I begin dealing with A L when they were…read morelocated in midtown Atlanta. I once took a friend. She was pleased and unexpectedly surprised of the valuation of her bounty. I was equally surprised to be rewarded with a referral bonus. I have visited the Chamblee location on several occasions. Their customer service never waivers - always excellent! A bit of trivia: I don't remember the year - they were still in midtown Atlanta - under another name, gold prices were breaking records. I paid a visit with some sterling silver. A couple of days later, the team was being interviewed and airing on ABCs World News Tonight. A few days a the airing, I paid another visit. The line of people were wrapped around their parking lot. Still, their excellent customer service was steadfast. I will continue to take my business to them, as well as referrals. Much respect. YD

I've used Alex Lexington to sell unwanted/broken jewelry a few times. And I've always been pleased…read more It's a very straightforward process. He shows me the metal composition of what I bring him and whether they will buy it. They weigh everything in front of you which makes me feel good about the transactions They do not take silver plated jewelry or serving pieces/trays, etc. example-I was told a bracelet was 925 sliver, but it was not & therefore he wouldn't buy it. They pay you on the spot. you leave, you have a check. If going there, make an appointment. I recommend them.