Our pool build was great. They did it in a timely fashion and it looks excellent…read more Their service is prompt and professional.

We contracted with Elite Pools & Spas in Findlay, OH to build our first in-ground pool. We made a…read moredeposit on 7/10/21 knowing the build would be approximately one year out due to COVID-related backlogs. The time estimate we were given was very accurate - we had our first pool guests on 8/6/22. We had a lot of questions during the process and Dennis and Betina were very patient with us as we navigated this new endeavor. Their knowledge and experience in the pool industry were what we were looking for in a pool builder. We struggled with where to place the pool and Dennis gave us various renderings with great ideas. The time it took for our pool to be made allowed us to tweak the layout of our new pool so we got exactly what we wanted. Dennis and his experienced crew handled all phases of the build which allowed the process to move along smoothly. You may be tempted to think you'll save a little money having a friend of a friend do one part and another friend do a different part, but the headaches of trying to coordinate the work will invariably cause delays in the build process and make the anticipated cost savings irrelevant. All of the crew members and contractors on-site were polite, respectful of our property, and hard-working professionals. Dennis expertly operated the excavator as he and his crew measured, leveled, filled, connected, checked, and double-checked to make sure everything was just right. They knew what they had to do and they did it. In addition, they cleaned up after themselves so we never had garbage left at the end of the day! Getting an in-ground pool is an exciting event and it's easy to forget that the company has other clients. They have several pool projects in different phases of the build process at any given time. Respect the company's knowledge and experience to plan day-to-day operations, be patient, and your dream pool will be waiting for you at the finish line. We are extremely happy with our pool and highly recommend Dennis and Betina at Elite Pools & Spas in Findlay, OH!

I called spa direct with a problem I was having with my hot tub. Spoke with Steve and and Ralph…read more They both went above and beyond to try to help me . They were more than helpful help figure out my problem. You just don't see that kind of customer service these days. I was very impressed with their knowledge and service. He helped troubleshoot the issue by phone. AND it was past their closing time. Unfortunately, I purchased my tub from a company in Columbus. They sent a tech (in the loosest since of the word.) and charged me almost $700 to come and check it out. they replaced a fuse and off they went. Needless to say, a huge waste of money. I will give all of my future business to Spa Direct and credit is to Ralph. He is very knowledgeable and more than happy to help. Great Job!

After trying to trouble shoot over the phone, the technician came to the house as scheduled. The…read moreonly thing wrong was that my clock had reset and that's why my tub was running when I thought that it shouldn't be. He could have told me anything he wanted and in likely would have paid to have it fixed. Instead, he educated me, charged me for the trip (as he should have) and left with a smile and a handshake. They have my business!!!

I have been utilizing their chemistry and retail store for two years. They have always been…read moreprofessional and friendly!! I have made some major mistakes in my new pool operation and they have helped me to bring it back to life. I cannot stress enough that they are extremely knowledgeable and family oriented. They also employ fantastic people and help me every time even though they should have given up on me after the first year. I wish there was a 6 star button!!

I will never walk thru their door ever again. I believe they damaged my above ground pool when they…read morewinterized it. Made 3 calls to them on problem and asked them to send someone to look at our pool and they refused to send anyone until next July. Owner slammed phone down on me on third call to her.​ Terrible way to treat a customer of 5 yrs. My calls started last October. Today 2/ 27 / 26. Never again. Nothing said about any work guarantee.

Had an unknown leak in the hot tub that was losing a 1' of water within days. I called Mossing and…read moretheir "hot tub guy" was out but going to return on Thursday and they took my name/number. On Thursday, Zack called and I told him the problem and he said that I could likely repair it myself. After removing the panels and looking at the mechanical/plumbing internals, I called Zack once again. I explained the situation and sent him a pic of the area and he walked me thru it and hence NO MORE LEAK. He could have made a service call and charge $125 but indicated it was a simple fix based on his assessment and he was correct! Once again... THANK YOU ZACK!

My pool guy retired so after looking and trying out other pool companies that turned out to be…read moreunreliable or just plain didn't answer messages, I'm pleased so far with Mossing. They were able to schedule us in for a closing. They arrived right on time (even a minute early ). I'm not used to service people coming when they say they will! They were fast/efficient to get the pool closed. So far, I'm happy with the service. Hoping they work out for all our pool needs nexr year as well.

I ordered a Pentair Clean and Clear Above Ground Pool Cartridge Filter System | 75 Sq Ft | 1HP Pump…read more3' Cord | 6' Hose Kit | from Fun Center Pools on Amazon on 3/21/2026 for $499.99 and they had 2 in stock. On March 24 the Order was cancelled and Fun Center Pools increased the price to $699.99 and still had 2 in stock. According to Amazon records the $499.99 price was in place for over 30 days. I feel that now they found a buyer for one they are trying to extract more money. This is fraudulent, deceitful, and price gouging. I was expecting delivery by March 30 and want to warn all others what their practices are. I have reviewed them already on Amazon and Amazon in unwilling to make this right. I am unsure how this Business has an A+ rating with BBB with this type of practice.

I absolutely loved how friendly, knowledgeable, and down to earth the employees are! They made our…read morehot tub buying experience fun and easy. Delivery went smooth. All of my questions were answered. Anytime I go in to have our water tested or to buy chemicals, I am always greeted with a smile. Definitely recommend!!

This place is a must for people watching in Put-In-Bay. Sand Bar is a swim up bar out back with…read morecornhole out front in a little sandy area and a full service restaurant as well. It's huge. If you're looking to party in the day time or people watch; the pool was awesome. Grab a lounge chair or jump right into the mess and you're transported to a Jersey Shore-esque atmosphere (but I'm told less Jersey Shore than some of the other swim up bars that Put In Bay offers). When we went on Sunday at 3pm, the party was going full swing and the DJ was great. There was no cover charge on Sunday and my friends reported the drinks as strong and reasonably priced. We stayed there for a few hours, danced in the pool, did plenty of people watching and enjoyed the escape from reality. I'd recommend Sand Bar in Put In Bay if you're looking for the best swim up bar and a fantastic DJ. Don't miss out!

If you are over 30 you might want to come on a week day. We came on a Wednesday and practically had…read morethe place to ourselves. The water depth is 4 feet every where. You have a main bar or a swim up bar. There is a volleyball net in the pool and another one in an area with sand.

We just left the showroom after speaking with Don Costanza who took his time with us answering all…read moreof our questions, and we had a lot of them. We felt very comfortable here, not rushed. We were shown photos, plans, parts and accessories. The showroom and bathroom were clean. We felt relaxed and not pressured. We're still shopping around but felt good about this place and the salesman.

Definitely helped in a couple of different ways. When they moved my hot tub, even though they had…read morebeen subcontracted by a dishonest moving company, they were courteous and informative. When I had my first issue, they gave me suggestions to try before making a house call. They've made a customer for life.

I love Pools N More. Every time I go I everyone is so knowledgeable and willing to help. They run…read moremy water and write down and number the steps the chemicals go into the pool. They ALWAYS gather the chemicals I need to purchase off the shelves and take them to the counter for me. Great place that will always have my business

Very rude I came in for a small tubing replacement for my small pool I had for 4 years n they are…read morecharging $24 for pump tubes for a cheap pool.the older man got rude with n said they don't that generic stuff n basically told me to leave .not welcoming nor helpful