I reached out to several companies and had a few come out to my property, but Ryan from Water Heater Pros immediately stood out. He took the time to explain all my options and the pros and cons of each. You can tell he's genuinely passionate and very knowledgeable. He even carefully assessed my older home to figure out how a tankless system could work. Other companies rushed through quotes, and one even tried to pressure me into deciding on the spot. Their pricing was very competitive. When I asked about add-ons other companies recommended, they honestly explained why those weren't necessary for my situation -- they could have upsold me, but didn't. Jose was also great to work with -- experienced, clear, and professional. They did exactly what they promised, cleaned up afterward, and didn't bombard me with numerous emails, texts and calls. I called, they showed up, gave me a fair quote, and got the job done. Simple and professional. Highly recommend. I will definitely use them in the future. read more

A++! Couldn't have asked for better. Very responsive! Same day service. Ryan and Joseph arrived exactly at the scheduled time. Professional and considerate. Fixed our Noritz tankless water heater code 11 error quickly. Answered all of our questions and then some. We highly recommend Water Heater Pros! They have been added to our speed dial and will be our first call for any plumbing needs. Thanks Ryan and Joseph! read more

Needed a repair on a Reem water heater. Ryan and Jose are the men, fast service, know what they're doing and extremely competent. In the future I'll use them on anything water heater related!! Mike, west los angeles read more

Ryan and Joseph just fixed my Noritz water heater and performed maintenance on it. Great guys to work with. I'd hire them again for any water heater job I had. read more

I am probably one of the hardest clients with technical work because I expect the technicians to know their stuff. We have a tankless water heater so I researched all the water heater companies to find those who are experts in tankless and to be honest, there aren't a lot of them out there. This company did stand out in that respect and after reading all the magnificent reviews about WHP and specifically Ryan, I hired them to do our annual maintenance and boy was I impressed. This guy is the real deal and he takes this seriously - no short cuts. AND the kicker is that their price is fair and more than in line with the others. I am currently working on building my "rolodex" of reliable , capable and fair service providers that I can just call and not have to spend hours researching first. Ryan at WHP is my guy for water heaters any day all day. read more

Jose was AMAZING and KNOWLEDGEABLE. He was able to diagnose my tankless water heater issue over the phone. Then help me with a temporary fix until he would be able to come back out and fix it. Thank you Jose. read more

Jose was referred by our plumber so we knew he must be good. I called Jose and within two hours he sent Ryan and Joseph to come fix our water heater. They were very thorough and Ryan explained everything very well. I am very happy with the professionalism of this team. read more

Ryan, at Water Heater Pros, did a fantastic job. Our current Nortiz tankless water heater had stopped working. We've had issues with it off and on for years, always needing something, but nothing ever covered under warranty. I called Water Heater Pros that morning, and Ryan came later that afternoon to diagnose the problem. During this process, he detected a gas leak and fixed it. We had the unit serviced recently by another company, but that technician never even noticed the leak. We decided to install a new Navien tankless water heater system. He then measured and generated a parts list to begin work the next morning. He did a temporary fix so we wouldn't be without hot water overnight. He showed up on time, and after several hours, we had a new system installed. He then took the time to explain how the system worked and offered tips on saving energy. read more

Water Heater Pros - Navien Tankless Water Heater - Water Heater Installation/Repair Near Me

On time. Courteous, knowledgeable, did a great job. Very happy with service and final result.

I had a Navien tankless water heater installed on the side of my house about 2 years ago by a plumber. Technically, it was enclosed in a small closet outside so it was still considered to be an internal unit. The previous installer never connected the vent pipe using the logic that the unit is not in the home and the closet door had slats for ventilation. Fast forward to this past weekend...I smelled gas Sunday morning near the water heater. I called the gas company and they said the combustion may be an issue and it wasn't installed correctly due to lack of venting. I called Water Heater Pros first thing Monday. I found Water Heater Pros on the Navien website for certified installers. Scheduling was super easy with Jose. Ryan (technician) showed up on time as agreed upon. He installed a vent pipe, serviced the unit and now it is working with no lingering gas smells. Ryan was very knowledgeable, professional and extremely thorough. I intend to use Water Heater Pros for any future servicing and/or installation needs. read more

I ran out of hot water and someone referred me to Jose at Water Heater Pros. Jose picked up right away and sent out Ryan and Joseph within an hour. Ryan was very professional, nice, and knowledgeable and fixed the valve and pointed out other areas of concern in the unit and the vent up on our rooftop. The entire team seemed very trustworthy and honest. Was so grateful how quickly they came out to help me, and I also thought their prices were very reasonable. THANK YOU!! read more

I was told by another company that it would cost hundreds of dollars to fix my Rinnai tankless water heater which had a small leak. George came over, tightened a bolt and leaking stopped. He advised me not to even get it flushed! So for a service fee of $120, problem was solved. Honest and trustworthy people. I highly recommend calling them. read more

Jose was the best when taking my call, answering all my questions and explaining the updated systems, as well as getting the job completed the next day! Ryan was the technician that removed the old unit and installed the new tankless water heater. He was polite and detail oriented, and also explained details of the unit. He also left the work areas tidy when the job was completed. A gem of an employee, and a gem of a company! read more

I'll cut to the chase. Call Water Heater Pros. Save yourself alot of guesswork, getting quotes, and needless time researching. Here's my story... My 18 year old 75 gallon water heater started to spring a drip that put out the pilot light. I called Water Heater Pros on Sunday. Jose called back and I let him know what had happened. Ryan came over on time on Monday to assess in person and figure out what parts were needed. He also reviewed what I had done to drain the tank and turn off the incoming water line and gas line to make sure it was all safe. I was quickly reassured as I could tell Ryan had a ton of experience and knew exactly what needed to be done. He answered questions I had on Gas vs Electric Tank, what volume of a water tank I needed. On Tuesday, Ryan and Jorge arrived on time, and got right to work. The brand new replacement tank then got delivered right on time and the 3 men lifted it into place (which was no small feat). My old water heater was promptly hauled away by the delivery driver. In about 3-4 hours I had a new water heater that was expertly installed and hot water in the house again. Ryan gave me a rundown on everything they had done. He carefully checked for any leaks -especially with gas to make sure all was safe. He answered all my questions and communicated clearly. I highly recommend Water Heater Pros. You can't beat experience tradesmen that keep their word. I would not trust Home Depot's installers just to save a few hundred dollars in something as important as your home's water heater. Overall, great value for the work that was performed because these guys were efficient, clean and absolutely know water heaters inside out. Big props to Ryan, Jorge and Jose of Water heater Pros for the very positive experience. read more

Water Heater Pros - Brand new water heater expertly installed by Water Heater Pros. - Water Heater Installation/Repair Near Me

Water heater bros was able to diagnose our issue and it solved quickly, highly recommend!

Water Heater Pros provided excellent service replacing a Noritz tankless water heater. Ryan provided great service and was very knowledgeable and efficient. Their quick response kept me from being without hot water for too long! read more

We had a great experience with Water Heater Pros replacing and relocating a tanked unit for tankless. Their recommendation matched up to our needs and budget. Thoroughly explained our options and questions. They also handled inspections in a timely manner. read more

Water Heater Pros - Water Heater Installation/Repair Near Me

These guys were great, showed up immediately and diagnosed a more complicated problem than we had thought. Then descaled the system and got it up and working. Would recommend absolutely. read more

This review has been a long time coming! Ryan and his team are amazing, I can't say enough good things about these guys.....professional, knowledgeable, reliable, etc. I had 3 old Takagi tankless water heaters that were giving me a lot of problems. Ryan did everything he could to get more life out of them but in the end there wasn't much more he could do. I decided to replace the old water heaters with 3 new Navien NPE240S2s. I couldn't be happier with the product, installation and results! These guys know what they are doing period! Mic drop moment here....don't waste your time with any other company. If you're looking for the best service in town the only three words you need to know are "Water Heater Pros". read more

Water Heater Pros - Navien NPE240S2 - Water Heater Installation/Repair Near Me

WOW- GREAT SERVICE at a reasonable price!!...Ryan and Adrian came on time, correctly diagnosed the problem with our Rinnai tankless related to salt water corrosion, a common issue near the ocean They replaced the necessary part (venturi valve) at the same time. Hot water is back on!! (This after we had two prior service companies tell us: #1 we needed a new upgraded $4,000 water heater, while ours was still under warranty!! and #2 said we needed to add a "reservoir" to our tankless. Neither bothered to diagnose the error code correctly and just wanted to upsell us). Water Heater Pros fixed our issue in about an hour, contacted Rinnai on our behalf, were super thorough, explained everything, made some upkeep recommendations, and the service call was cost effective.... We're kinda thrilled-- don't waste your time calling around like we did, call the Water Heater Pros. Highly recommend this resource!! read more

I now know why Water Heater Pros has five stars. Ryan and Hugo are excellent - significant attention to detail, personable, and honest. They do great work and are a solid team. read more

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Contacted Water Heater Pros yesterday, and they gave me an appointment for today. I met with Adrian and Ryan, and I was very impressed. Both were Professional, Experienced and Knowledgeable. We have a relatively big house with complex plumbing in the crawl space, but within less than 30 minutes they diagnosed the issue. Well done guys!!! Highly Recommended!!! read more

These guys are pros. Our tankless water heater stopped working, and they were able to come out on the same day I called, and were able to diagnose and fix the issue in a couple hours, all at a reasonable price. They were very polite and helpful. Highly recommend. read more

I was debating on a few different plumbers for our tankless water heater rebuild. After a week of ice cold showers, availability was a big selling point when parts came in. Water Heaters Pros was able to squeeze in the next day and Im so glad we went with them. Ryan knocked out the job quickly and did a great job explaining the process, problem, and fix. I would consider the price fair for the expertise needed for the repair. We even talked about the next plumbing project for our home. We will definitely be calling them again. read more

Honest, reliable and courteous! We were quoted a very high price for a supposed leak in our tankless water heater. Ryan, at Water Heater Pros, showed up on time, checked the unit, and informed us there was no leak. Our tankless water heater has been backfiring on ignition, and Ryan fixed the problem for a reasonable price. Thank you Water Heater Pros! read more

We started getting only lukewarm water in the middle of the day. I checked our gas water heater and everything seemed ok. Confused, I called Water Heater Pros. Jose answered and he walked me through a series of checks on the phone. He correctly deduced that the issue was a leak in a pipe under the house. Sure enough, when I walked around, I could hear water leaking from one side of the house. He advised me to turn the heater to the lowest setting possible, shut off hot water inlet and call a plumber. His timely help avoided any more water leaking into my crawl space and damage to my boiler. Its rare to see customer service and values in a business like this nowadays. read more

We called Water Heater Pros because the recirculating pump on our gas heater was starting to make more noise and we were concerned that it was at the end of its life. We also wondered about the health of the water heater itself since we weren't sure how old it was. Ryan came out the same day, even though this wasn't an emergency call. The first thing he advised is that our water heater was in good shape and didn't need replacing. That was a good indication we were dealing with someone honest. He looked at the pump and told us we could replace it with a new and better model, although it probably still had some life. He was very thorough in explaining the pros and cons of doing this now and we decided to proceed. He came back the next day and did the work. We were very impressed with his knowledge and the quality of the work and would not hesitate to use them again. read more

Water Heater Pros were very responsive, polite, and easy to deal with. They kept me updated on the shipping time of a part we needed for our water heater and came out as soon as it arrived to get our hot water back up and running. Ryan (the tech who did the work) was on time, very professional, and super helpful. He took the time to show me how to do a few basic things on our water heater and made sure everything was in great shape before he left. I would not hesitate to call these guys again if needed! read more

Ryan came on time and quickly diagnosed our annoying water heater problem. They are Noritz tankless water heater specialists and it was quickly apparent they know what they're doing. I will definitely be calling them for my regular maintenance moving forward. Thanks guys! read more

We were being gouged by a competing company, and the manufacturer of our tankless water heater recommended Water Heater Pros. I called and was immediately helped, clearly told what we needed, the cost, and when they could come. The other company's estimate was literally Three Times what these guys quoted for the same service. When the two very nice, very polite Water Heater Pros technicians arrived right on time, they explained that there was nothing really wrong with the heater, they replaced the filter, and charged way way less than their original quote. They were shocked to hear what the other company had told us and was planning to charge us. Do NOT go anywhere else!! These folks are smart, honest, responsive, and did a great job. They saved us a huge amount of money, and from being literally defrauded by the other company. read more

Water Heater Pros - Our water heater - Water Heater Installation/Repair Near Me

Joe sent Ryan and he was very quick to diagnosis the issue with our commercial water heater. Happy to write a review on this company. He was on time and did a excellent job at a fair price. read more

Water Heater Pros - Ryan cleaning out all the sediment! - Water Heater Installation/Repair Near Me

My water heater turn off itself. After Socalgas worker came by to check, he pointed out there was gas leak on the stacked connection. Called Water Heater Pros to come and they respond within one hour. The work is very thorough and even fixed the issue that never been found before. I will highly recommend this company. Thinking about to keep this business for future issues and changes. read more

Working with these guys was painless. I called and explained the issue, they provided a ballpark estimate over the phone, they arrived on time, fixed it perfectly, give me tips on how to submit for reimbursement from the water heater manufacture, everything was perfect. Ryan, the technician, definitely went out of his way to make sure we were covered. Definitely recommend working with them! read more

I had an issue with my recently installed tankless hot water heater. My regular plumber (who did not do the install) did not have expertise with such a system so he recommended Water Heater Pros. Now I highly recommend them to anyone with a tankless system giving them issues or if they wish for one to be installed. I worked with Ryan who was on time, extremely knowledge about tankless systems and when done left the area where he worked absolutely spotless. I had a 5-star experience with Water Heater Pros from my initial phone consult and appointment through the finished product/service. read more

Our tankless water heater was going out and we called. Ryan was able to come out the same day. Our unit was 15 years old and after Ryan explained the different repair ideas we decided replacement was the best option. Ryan and his partner scheduled a return date as soon as possible (after rain) to install. They were on time, courteous, knowledgable and went over everything before they left. Could not have been easier. Highly recommend. read more

These guys were GREAT! They were so professional, on time, and gave you options and told you the pros and co a of electric and gas. They were right on time, and kept open lines of communication. I will be recommending them to anyone who I know that may be having water heater problems. They're located in westchester which was convenient for my mom because she lives in westchester!!! Really great company! read more

I contacted Water Heater Pros because my water heater stopped working and was leaking. I thought it was time for a new water heater. When they came out they told me that it wasn't time for a new heater it was just the drain valve that had failed. They ended up replacing the plastic part for a brass version. I was so grateful that they did not try to upswell me a new water heater and that they ended up making a quick easy fix to get the water heater I had working again. read more

Water Heater Pros - New brass drain valve. - Water Heater Installation/Repair Near Me

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Ryan and Adrian are the Dream Team! We had no hot water and they came out to troubleshoot our tankless water heater. There it was! A spider web in the combustion chamber. Now our tankless runs like a gem. Super knowledgeable, very professional, and two real good guys! Thank you! read more

From start to finish the process took 20 min. Responded to my enquiry on Easter Sunday and had a technician out here before 11 o'clock on Monday morning. Perfect service, perfect solution for any Noritz Water Hearer repair read more

Needed my Noritz tankless descaled and cleaned....appointment easy to make for two days later. Ryan arrived on time and ready to go. He got the job done efficiently and professionally. Very knowledgeable about the water heater and recommended that we add a lower access to address the lowest part of the tankless. The quality was only superseded by the value...I was charged $230 about half of what other companies (can't mention names) charge. What a bargain. Thank you folks...you are now my go to for these issues and a big thanks to Ryan. Please let me know if you do perform lower access services. read more