Total disregard for customers. A crotchety old man who never replies to calls or emails.read more

My hot tub was installed in 2007. Since then, it hasn't worked more than it has. When i would call…read morethe big Spa or pool companies, they would recommend buying a new hot tub. So, I see Chester's information on Nextdoor.com and the reviews were great. I saved his number and called him recently. He came over with everything he needed to get my tub up and running. It hadn't worked for over 3 years! I'm very happy. Call Chester for pools and spa maintenance. 757-777-2559 spafix1@verizon.net

We purchased a Challenger swimspa from them which can't be installed without alterations. This is…read moreanother pricey and unnecessarily time-consuming adjustment. Let me tell you, they make sure they get their money but no costumer service whatsoever. Nobody from that place came by in person to check if the place is okay to put the spa on nor did we got any consultation and first hand information or instructions. Mike is the worse consultant whatsoever and Elliot doesn't know what's going on in that place. It seems they don't talk to eachother about ongoing business. If the product quality wasn't so much better than others we looked at we would've got out of that contract long time ago.

David came to repair our hot tub today. He was very prompt, pleasant and professional. He completed…read morethe repair in a very efficient manner, plus spent time answering all of my questions about hot tub maintenance. I really appreciate how quickly we were able to get our service scheduled and they were here within two days of my calling it in. Keep up the great service-I'm extremely happy with our technician and experience! Thank you!

Called when I was having issues with my Pool and they were extremely kind and helpful. Provided…read moreinformation over the phone and we're willing to make the drive all the way out to Chesapeake to help me with my Pool. Extremely kind and knowledgeable people highly recommend.

Pool service repaired Jandy heat. Excellent service provided I will recommend them to anybody.read more

Great Neck Pools installed a new inground pool liner for us in March 2019. Since it was too early…read moreto "open" the pool, the cover was placed back over it and the pool was opened in May. Upon opening we noticed several wrinkles in the floor of the new liner and we contacted Great Neck Pools about it on 5/23/19. Scott responded on 5/26/19 that he would come by and look at it...that was finally done on 6/26/19. By this point, the new liner was also pulling away from the coping in two spots. Scott said the wrinkles needed to be removed from the liner soon so they did not "set" in the pool. He said water would need to be drained down to a certain point in order for the liner to be repaired and he indicated that the work would be scheduled to be done right after the July 4th holiday. No one ever showed up to perform the work...or called to reschedule it. And apparently Scott left the company. After several more calls and emails, Jeff returned one call but has continued to ignore the problem. I'm assuming we will have to pay someone else to repair the shoddy work at this point. Both Scott and Jeff had ample time to correct the issue. I would never recommend doing business with Great Neck Pools. They do not respond to their customers nor do they stand behind their work. Beware.

8 days after they start our pool opening, it looks worse than the 1st day. Buyers beware.read more

Started with them in April. Pool opening service and then…read morebi-weekly service after that. It is now July and pool has not been clean or clear for one day. As of today July 8th, last charged service date of July 5th, the pool is yellowish green and the floor of the pool is slimy and there's debris. The attached picture is from today (July 8th) and again the last service date charge was July 5th.

Excellent customer service. They are always willing to lend a hand and offer advice when we need…read more We are no pool experts and rely heavily on Frank and Renee. We are very thankful for their assistance!

Can't say enough about Danny who serviced our pool. We were not able to get the pool clear for the…read morefirst time in years. Danny came exactly when promised and did just that for a surprisingly reasonable price. We will be using him for all of our pool needs in the future including openings and closings. Highly recommend!

Fast response. Scheduling was easy. Great work with a fair price. Will definitely call again for…read moremy next pool repair. Thank you Danny!

Let me set the stage: I bought a shiny new construction home in 2021 with a pool that was installed…read moreby a local Pool & Spa company (name redacted to protect the lazy). I'm not a full-time resident -- just a part-time pool guy living that part-time beach life. But even part-time residents deserve full-time water circulation, right? So every year, I call the original installer to open and close my pool. And every year, it's like asking a teenager to do chores -- they either ghost me completely or give me the "we're busy with real customers" brush-off. Which is wild, because I've literally paid them every year, which feels like it should count for something -- if not respect, at least a returned call? Anyway, fast-forward to this year -- Year Four of the Pool Neglect Games. My pump started sounding like a chainsaw being tortured. I'm pretty sure the neighbors were close to calling the HOA or an exorcist. I emailed the original pool company: crickets. Called them: voicemail. Still nothing. So now I've got a dead pump, a murky future, and a wife I just told, "Get ready to bucket-bail this pool for the next two weeks." But then... enter Eric, stage left. (Cue spotlight and heroic music.) At 7:30 AM, I left a voicemail for Aquarius Pools & Spas, and by 7:45, I got a text from Eric like some kind of Pool Whisperer. He said he'd call by 9:30. Guess what? He actually did -- like, on time -- like a grown adult who respects other people's time. I know. Shocking. I gave him the lowdown, sent pics of the setup, and he quoted me a price that didn't make me want to fake my own death to get out of paying it. Then he said the magic words: "I can be there today." I almost cried. This man showed up, mid-day, replaced my pump like an absolute legend, and had my pool up and running same day -- all while the other company was probably still warming up to check their voicemail. Eric is the pool repair ninja I didn't know I needed but now cannot live without. And let's be real, I work in Customer Experience for a living -- I literally get paid to find out why companies suck and fix it. So when someone actually delivers top-tier service without the usual drama, it deserves more than five stars. It deserves a skywriter, a parade, and maybe a statue. So to sum it up: Eric, you crushed it. You turned what could've been a chlorine-scented nightmare into a same-day solution. You've earned my business and my local referrals -- and if you're reading this and need a pool hero, call Aquarius Pools & Spas and ask for Eric. Tell him the guy with the haunted pump sent you. P.S. My wife didn't have to skim bugs with a pasta strainer. She thanks you too.

We have been with Aquarius Pools and Spas for a few years now. The owner Eric is extremely…read moretrustworthy and honest. Pools and hot tubs are not cheap to maintain, but Aquarius's prices are very fair, and for the excellent service we continuously receive, it is well worth it. We previously had another company maintain our pool and hot tub. They touted themselves as the largest pool maintenance company on the OBX. Their technicians were Not trained properly and were told to watch you tube videos to learn the trade! Aquarius is responsive, caring and has well trained employees. You will be very happy with them.

Buyers beware! The price and the guys that installed the pool liner were great. Our pool light has…read morealways worked prior to the install of the new liner. Turned the pool light on for the first time since the installation and it didn't work. I asked the owner if they could come fix the light and he said they would come look at it for $195.00. After paying thousands of dollars for a liner and the light worked perfectly fine before. You would think the owner would take some accountability instead of trying to get more money!

Please use caution when considering this company. They serviced my mothers pool in the summer of…read more2020 so she decided to use them again. They opened the pool in April of 2021 and with the exception of the first two weeks it has been green 3 times and so cloudy you cant see the bottom. I (son) contacted them and talked with Jesse and i explained the situation we were having, she told me someone would be out on Tuesday no one showed. I then talked to Steve who started his conversation with the reason it stays cloudy is that it doesn't have a chlorinator. This pool had no chlorinator the year before when they serviced it or in the 42 years my family has owned it. After a lengthy conversation he agreed to put a chlorinator on and no cost and we would see if that helped. On the following Monday he texted me and informed that he would no longer be servicing the pool and gave my mother a partial refund. He has refused to answer any of my calls. So now July prime pool time my 83 year old mother needs to find a company who can salvage the remaining pool season. Again i would not recommend this company to take care of a pool.