I have owned a sea doo rxt for about 5 years. But 2 weeks ago was my first time taking it to Justin. I must say I was very satisfied with his customer service. From the way he spoke to me on the phone, from the way he greeted me in person, to the way he cautiously unloaded my sea do onto the dolly. For the first time I didn't feel I was getting ripped off either pricing wise or service wise. Other places I would wonder if they even change my plugs and they were just showing me old ones from another customer. Any way very satisfied with the service. Unfortunately I put a deep scratch on the bottom of my sea doo this weekend. I will call Justin to see if he could help me out. read more

Took 2 of our 2007 Yamaha VX 1100's to watercraft direct. Told the guys what the symptoms were. They were good to write the work orders up with what was needed. They didn't oversell any extra parts or services like many shops do. When I picked the skis up, they explained the work done. They got the skis tuned and ready to enjoy the rest of the summer at the river. Their pricing was very fair. 5 star service. Robert read more

I found these guys on the Facebook Marketplace advertising a very affordable daily rate for Jet Ski Rentals. When I inquired, Jessica returned my message almost immediately. They were very accommodating on my time frame for pick up and drop off and even gave us an upgraded ski for the same rate as the entry level, because the ski we asked for was unavailable. The trailer and the two skis were in great condition and passed lake inspections with no issue. The staff made theirselves available for questions or concerns by cell phone during the entire rental period. I would recommend them for sure and we will be going back to them in the near future for more affordable fun!! Thanks Watercraft Direct!! read more

Had a great time on the wave runners. Thank you. Anthony/Joe was super pleased with your service. Appreciate your service and helping us get them down south. read more

Justin is more than fair when it come to pricing . Always calls me or texts me to keep me up pace what's going on . Has done multiple things at no charge to help me out !! He went as far to loan me a steering cable to use Labor Day Weekend cause mine didn't come in till later . After we installed the cable he was loaning me , mine was delivered brought it back to redo only to find out they sent me wrong cable . Keep in mind he did this Friday before Labor Day Weekend when he was super busy but made time for me!! Also he came in on Sunday his only day off to install correct cable he ordered for me at great price !!! read more

This place is awesome!!! We wanted to rent a Jetski for my friend's birthday, but didn't want to spend crazy money so we went here. You get to keep the Jetski for 24 hours and it was only $250 for a 3 person which is such a good deal since it's usually $150 an hour at other rentals. Justin helped us so much too because we've never launched a boat or anything so we were super nervous to do it so he came all the way to the ramp to help us!! We had the best time ever and the jetski was pretty fast and really nice!! Thank you Watercraft Direct!!!!! read more

Took my 2005 RXT in Monday because it was running bad. Got a full service, 2 injectors and a rebuild on my fuel pump. Picked up my ski Thursday and launched it into Lake Perris Saturday and it ran perfect for the 2hrs I put on it. I'm pleased with the service and customer service at Watercraft Direct and will go back for all future maintenance. read more

We rented this jet ski for the weekend ! It was a great place professional and fast service. The jet ski was perfect for my boyfriend and I. I can't wait to do this again!!! Thanks!!!!! read more

They did an awesome job on my boat but the best part was the customer service they provided. They went beyond what I was expecting and what impressed me the most was how knowledgeable they were in regards to my Yamaha LS2000 boat. They defiantly have earned my business. Thanks Again Justin for all your help !! You guys earned this review ! read more

I was looking for an honest and reliable jet ski shop who wouldn't rip me off and was referred to Watercraft Direct. As a female who doesn't know much about mechanical work, getting any work done on my car or jet ski is nerve-wracking because shops take advantage of it. I brought my 2016 Seadoo GTS to Watercraft Direct for a service. Justin was so helpful and explained everything so thoroughly. My jet ski was ready within a couple hours while I went shopping at South Coast Plaza and I couldn't be happier with the great customer service he provided! They also rent jet ski's so I will be using their service when my family comes in town. Thank you so much for everything! You guys are awesome!!!! read more

I don't typically write reviews but I am so pleased with the work that was done to my 2 jet skis. They have very affordable prices, excellent customer service and did such a thorough job. I am so happy I found them and they are my go-to jet ski repair shop. Thanks guys! read more

Good quality service and they don't try to rip you off. Great price for all the repairs. Our jet ski looks brand new and we couldn't be happier. Definitely recommend! read more

Recently had 2 watercraft serviced here, both fiberglass work and motors/jet pump. Terrific service, very professional. Highly recommend Watercraft Direct. read more

GREAT customer service. Amazing staff, we were taken care of from the minute we inquired about their jetskies all the way to returning our rentals. The staff is so helpful and will always answer your call and all your questions. Super fast and friendly service, not to mention their prices !! . Our new rental company, we are so happy read more

Nobody wants to work on 2-Stroke PWC's anymore, shops just want to sell you a new ski rather than fix yours! Not Watercraft Direct, Justin had my back. My 2001 Yamaha GP1200R wouldn't run. Justin deduced the problem from a few phone calls and a iPhone video. This ski is notoriously difficult to service and it put them trough the ringer, but their knowledge and years of experience caught the culprit with my CA emission adjusted carbs. They did the carb replacement, followed up on a second visit for tuning and idle adjusting and made the ski run again. I drove from LAX area to Costa Mesa just to use this shop and I would do it again. Thanks Justin! read more

Once again we made the drive out to Watercraft Direct to meet with Justin. We live in Chino Hills but it's always well worth the drive! Had some issues with our skis and batteries. Justin came out with some tools and he was able to fix both problems. Outstanding service once again. Always takes the time to explain things completely! Great service. Thanks again Justin! read more

Met Justin 3 three years ago and I will never bring my skis anywhere else ever again. The guy is a legend, honest, actually does the work he says he's doing, doesn't add repairs like others do and he even throws in free services sometimes. His work is very fast and impeccable. 10/10 recommend! read more

This Place is a Nightmare. I took my two Sea Doos to Justin for maintenance before a trip to Lake Mead. He told me one of my Sea Doos needed a new short block for $2100. The other needed a carb rebuild and new oil lines. Based on this advice, I sold for cheap the one needing a short block and paid for repairs to the other. After the carb rebuild, the one I kept wouldn't run right after towing it all the way to Lake Mead. After the trip I took this Sea Doo back to Justin to fix it -- but when I got it back it wouldn't start at all. I called the guy who bought my Sea Doo for cheap and he reported that a $200 part fixed it --- no short block needed. I had to pay another shop to fix the poorly done carb rebuild -- they said whoever worked on it didn't know what they were doing. I asked Justin for my money back but got nothing. At this point, I'm considering Small Claims Court. Stay away from this place. read more

This guy did an Oil change on two skis but forgot to put oil back into one of the skis, we ran the ski for 5 min and blew the motor.. he will not stand behind his mistake ! we are suing for damages.. read more

We rented a Waverunner/Jet Ski from Watercraft Direct this past weekend. I won't bore anyone with the details of our rental but I'll say the level of professionalism, customer service, and integrity was off the charts. We had a small issue over the weekend beyond their control and they went above-and-beyond to help us. This is the kind of small business that you not only want to support but you actively try to steer people towards. If you ever want a fun weekend on the coast or at the river, or you need someone to repair you PWC, call these guys!! We will definitely rent from them again. Thank you Justin and Jessica!! read more

Justin had great customer service! Brought in my 2 stroke wave runner that I haven't used in a few years and it was ready to go in two days. If you still have a 2 stroke and need service Justin will take care of it!! Thanks read more

Excellent service for 2 stroke engines, personal service from Justin the manager. Would recommend.

A group of us went out jetskiing and my brother sucked up a rope leaving the dock. We called watercraft direct and Justin was very helpful over the phone trying to walk us through removing it. We ended up having to bring it into their shop where they dropped everything to help us out so that we could get back on the water that morning with the rest of my friends. They were all soo helpful and knowledgeable. Thank you guys for getting us back out on the water so quickly. I recommend anyone looking for a honest and knowledgeable jet ski shop to give them a call. read more

Well worthy of 5 stars, I'd give them 6 if I could. Justin handled my service same day no appointment on a Saturday and even went to the trouble of dropping off my ski afterwards since it was on his way home anyway. Genuinely nice guy, I'd recommend him/Watercraft Direct to anyone. read more

Repairs were pretty quick & was actually less than he quoted me. Will use them again

Had a new engine put in my sea doo. Quick turn around and runs great. Good oil and battery prices!!!