I returned today cause I've had two of my jugs needing to be filled. My jugs are always dusty cause…read morethey hang out in my carport. The staff took the jugs and cleaned em up. They did the filling for me. They were more than willing to help me out. I walked one jug out while they were still filling the other and they met me with the jug at the door. They've got some sort of points and prepay system that I don't know about too.

I've been a regular customer here for a couple of years. The customer service is the best. The…read moreemployees and owners are friendly and personable. The water tastes much better than anything I've found in a bottle or tap here in AZ and the prices are the best I've seen. I wasted so much money on a delivery service prior. I like having the option to buy alkaline water. I will continue to support this business and encourage others to do the same if they are looking for clean RO or alkaline drinking water.

I've been coming to this water mart for years, and it's honestly one of my favorite spots in town…read more Not only do I trust their water quality, but it's also become a weekly tradition for my daughter and me to stop by for ice cream at least once or twice a week. The ice cream selection is great, and it's always a fun treat for us. The staff are always friendly and welcoming, making each visit feel personal and enjoyable. This place is more than just a water stop for us--it's a little weekly ritual we look forward to!

I honestly love this place. I buy my water here but most of all it's the customer service. The…read moreyoung men that work here are beyond kind. They always ask if I need help and are always super sweet towards me and my boys. They have thrifty ice cream, snow cones, ice cream cookie sandwiches, shakes and all! I've gone to fancy ice cream parlors and spend a shit ton of money, for absolute garbage. Here? I've cream taste great! The customer service is stellar! And the prices are perfect!!! I just told my boys that they will forever remember this place since we always come here. Most definitely recommend!

Nice spot to cool off and enjoy some Thrifty Ice Cream. Indoor seating, friendly people and great…read moreservice. You can also purchase, ice cream by the pint, gallon or tub. They also cater. Great selection. Happy camper!

As a part of Indie Week (through Local First Arizona), I read about CHILL Water + Ice Cream and…read morewanted to give it a try. I drove through several neighborhoods to find the plaza of shops that included this hidden gem. The signs outside were very welcoming as was the inside area with a nice ambiance, great customer service, and tasty offerings. The shop is family owned and operated, very proud of their Sunnyslope community, and according to the Local First Arizona website, "convinced that ice cream is the key to happiness," which I certainly would agree with! You can fill up with water (which even has 24/hour access outside the shop), grab a shaved ice, or get some ice cream or a float or shake (plus so much more!). They have a seating area, and while the shop is run by a family, the staff seem to do a wonderful job making everyone feel likely family when they come in. As I came in, I heard a friendly banter between the staff there and the customer before me. I also received some friendly service and great recommendations. I ordered a chocolate cappuccino flavor which was delicious! They also have a seating area though I chose to take my ice cream to go. In fact, they have freezers of ice cream of all sorts to go. You can also order from CHILL Water + Ice Cream through Uber Eats, GrubHub, Seamless, and Postmates. They also have an active social media presence through Facebook (https://www.facebook.com/CHILL.phx), Instagram (https://www.instagram.com/chill.phx), and Twitter (https://twitter.com/chillphx). They are currently redoing their website (https://chillphx.com). As it's now the beyond hot weather in Arizona, I look forward to coming back to "chill" with some tasty treats again soon at CHILL Water + Ice Cream!

The shop is always in pristine condition, owner is quiet but very nice, and the water is truly the…read morebest. If we run out of water on one of her off days we just grab a prefilled half gallon somewhere so we can avoid filling up our jugs somewhere else. That's how good the water is.

Her hours are so inconsistent. We showed up multiple times to find out she closed 30- 45 minutes…read moreearly. Once again today closed 30 minutes early. I'd rather drive 20 minutes out of my way to give another place my business that respects their customers.

I own the most reputable roofing company in the state of Arizona for the last decade straight (not…read morefor size or profit, but for client satisfaction, quality, warranty, longevity, reputation/rating here on Yelp etc., and I understand how difficult it is to maintain a reputation like the wonderful reputation that Hansen's has here on Yelp. You cannot please all of the people all the time, but we sure do try, and obviously, so does Hansens. It is NOT easy to do!!! Don Hansen clearly really cares about his customers. I'm not even going to say what Don did for me because I don't want other people to expect him to do what he did for me for them as well...I'd just like to say that he went *far above and beyond* for me and he didn't have to do what he did. He's been away for a while so he didn't even recognize that I am a customer that is at his establishment nearly every day and and he had no way of knowing that I spend a few hundred dollars every month at his business...I have been a regular for at least the last couple months of extreme heat because we care for crippled wild birds, and they often die in the extreme heat of Arizona summers in their weakened state, so we count on Don and the unique specialty ice blocks that he offers that no one else offers to help them... but as far as he knows, this was my first time at his business and he treated me like a friend or family member. Thank you Don!!! Stanley thanks you!

Let's be real folks, there are a LOT of sources for high-purity, filtered water. How, here's the…read morething that makes THIS water mart special. See the name? It's Hansen's Water Mart, owned and operated by one Mr. Don Hansen. He is quick to assist me when I over fill bottles, he's got me all run up on the register by the time I'm ready to pay. Wonderfully pleasant, and the reason I won't go anywhere else. My usual purchase are a mix of alkaline and distilled water varietals.

Gentlemen gave me a quick tutorial as to how to use the alkaline water machine. Very simple and…read moreeasy to use. Great customer service and tasty alkaline water! Definitely will return for future refills. Ice is also **update** Store now has this REALLY good nugget ice. Similar to Sonic ice! Good chewing ice. Lol

Very good owner...interacts with all customers equally...fair price...Very good price for…read morealkaline...hours are shorter than others but if you plan right then you should be able to make a trip there..highly recommend

Clean facility good water and friendly staff . Got water and ice cream there and it was a quick…read moreand smooth encounter

I enjoy coming to this location because the staff is always helpful in putting the jugs in my truck…read morebecause they are so heavy after they are filled! I also love to support small businesses and this is one that I will continue to give my support to! It's always clean upon entering and I've never had a bad experience here.

Love this place. I come here to fill our water jugs and sometimes get a thrifty ice cream cone…read more Service is always good and we never have to wait in a long line. Def recommend!

There hasn't been any new reviews for this place in over 2 years and you will learn why…read more My wife and daughter tagged along with me for an ice cream outing on 12/8/24 Sunday afternoon. The business name on the exterior store front actually says "Water & More" so don't come here looking for "Neptune's Waters" as listed on their Yelp business page. There's plenty of parking, it's shared parking with multiple businesses in a strip mall setting. A few doors down is Goodwill and you can't miss that. Inside of this place is completely hole in the wall vibe. If you've ever gone to Tijuana Mexico for dental services like I have and had to sit in their waiting room lobby, this is that kind of vibe. Forget the nice ambience you've seen at Coldstone Creamery or Baskin Robbins, this ain't it so be prepared. If Chef Ramsay from Hell's Kitchen had a restaurant rescue episode and they were doing ice cream shops than they would NEED to come here. The interior of this store has the same level of appeal as a Chevron gas station public restroom. I hope they will change this. Older 2+ year reviews show nicer IKEA type of furniture pieces in store but that's not the case now. Currently, it looks like they went to Goodwill next door and got the most run down furniture pieces they could find and took that into their own store. This was our very first time here so we had questions. We asked about sizes, pricing and flavors. The worker was a female high school looking person. The questions we asked were weakly answered in a bare whisper tone even though there was a live TV in the background that superseded the workers whispering tone. Not sure if she was trying to be girly cute or win the most unprofessional worker of the year award but she was definitely NOT wanting to be working there. She might as well be wearing a shirt that said "I H8 my job" as this already showed in her face and demeanor. We would have been better served by a robot drone than this live person. If you think you're having a great day and nothing can change your mood, than please come here and experience their customer service. It will make you think twice about that good day you're having. So she wasn't exactly rude but simply unfriendly. Maybe we interrupted her social media livestream before we entered the store, who knows? We are a couple in our 40's with a teen daughter, a typical family from Hawaii. Why couldn't we at least get a "hello how are you guys doing?" from the high school looking worker. Did we look like Puff Diddy henchman white party recruiters to her? No we're not but she was socially awkward like we were. Truly weird. Why put her in front to interact with your customers? Place her in back of house duties instead. Let her interact with dirty dishes and taking out the trash instead. Look at my profile pic, I don't give out Puff Diddy vibes, neither does my wife or daughter. Tell your high school worker to pretend that all customers are Justin Bieber and that will mentally prepare her high school mind for correct customer interactions. So finally the ONLY good part of this review: they really do have a great selection of old school Thrifty's ice cream here. All the good flavors you can think of: Butter Pecan, Strawberry Cheesecake, Pineapple Coconut, Chocolate Mint, Chocolate Chip, Cotton Candy, and many many more. Thrifty's ice cream is the best of the best!! The only people who will understand this is the older generation. If your generation played Nintendo and Sega Genesis video games, than you know what I mean. This was the best ice cream back in the day and in my opinion still is awesome. So will I come here again? Yes, I will but strictly only for the ice cream. They do sell other things like filtered water, milk shakes, floats but we only got the ice cream. I highly highly recommend the ice cream so please come here. So as of 12/8/24 the interior design of this place is EPIC FAIL as well as the customer service we got. Business owner(s) of this place please think about retraining your staff. Basic customer service is not rocket science. Here I'll give you some free tips: say a greeting, engage with customers with friendly chatter, offer ice cream samples, and do all this with a smile. ALL of which was not done with us even though we spent almost $40 in ice cream on our 1st visit. But remember, don't expect any form of customer service not even the bare minimum and don't be surprised when you see the inside of the store look like a Tijuana Mexico dental service waiting lobby. Just go and get your ice cream and get out. Enjoy eating that ice cream at home. Best suited for Door Dash or Uber Eats delivery so you don't have to see the inside of the store and deal with their customer service. I actually wanted to give this place 1 star but the ice cream by itself added the extra 3 stars so I reconsidered the 1 star rating. It's that good!!

We have been getting water at this store for as long as it has been open. Over the years it has…read moregone through at least 3 owners. The service has always been good. We go through 12 gallons of water for mostly coffee and tea every two weeks. The coffee just tastes better with their water over city water. The new owners have been fixing the place up and putting in some new products to make the store more attractive. Their efforts show. I will be getting my water at their store as long as they are there or I am here. I believe in supporting local owned businesses as it helps our city and community.

Frequent this store to buy ice. Been purchasing anywhere from 5 to 10 large bags weekly…read more Unfortunately, the price of ice keeps rapidly increasing. It has gone from $2 to $2.50 to now $3 a bag. Unfortunately, I will take my business elsewhere. Positives: the place is always clean, No issues with customer service. They have a large plexiglass around the counter so COVID warriors should feel comfortable, but not sure if they will. Again, this establishment has lost my business strictly to the fact of the rapid price increase for ice.

My go-to spot for water refills! Their prices are already reasonable, its an unbeatable value. The…read morefacility is well-maintained, and the 24-hour vending outside is a lifesaver when I'm in a rush. I love that they carry so many flavors of ice cream-- my family loves to grab a scoop while we fill our jugs. Great service and top-tier water quality! Ms. Viktorya is so polite and kind, she is a true sweetheart!

I visited this place on a hot day! Ice cream flavors selection is good and staff is friendly :)…read moreWill be back again!