Gentlemen gave me a quick tutorial as to how to use the alkaline water machine. Very simple and…read moreeasy to use. Great customer service and tasty alkaline water! Definitely will return for future refills. Ice is also **update** Store now has this REALLY good nugget ice. Similar to Sonic ice! Good chewing ice. Lol

Very good owner...interacts with all customers equally...fair price...Very good price for…read morealkaline...hours are shorter than others but if you plan right then you should be able to make a trip there..highly recommend

Love this place. I come here to fill our water jugs and sometimes get a thrifty ice cream cone…read more Service is always good and we never have to wait in a long line. Def recommend!

There hasn't been any new reviews for this place in over 2 years and you will learn why…read more My wife and daughter tagged along with me for an ice cream outing on 12/8/24 Sunday afternoon. The business name on the exterior store front actually says "Water & More" so don't come here looking for "Neptune's Waters" as listed on their Yelp business page. There's plenty of parking, it's shared parking with multiple businesses in a strip mall setting. A few doors down is Goodwill and you can't miss that. Inside of this place is completely hole in the wall vibe. If you've ever gone to Tijuana Mexico for dental services like I have and had to sit in their waiting room lobby, this is that kind of vibe. Forget the nice ambience you've seen at Coldstone Creamery or Baskin Robbins, this ain't it so be prepared. If Chef Ramsay from Hell's Kitchen had a restaurant rescue episode and they were doing ice cream shops than they would NEED to come here. The interior of this store has the same level of appeal as a Chevron gas station public restroom. I hope they will change this. Older 2+ year reviews show nicer IKEA type of furniture pieces in store but that's not the case now. Currently, it looks like they went to Goodwill next door and got the most run down furniture pieces they could find and took that into their own store. This was our very first time here so we had questions. We asked about sizes, pricing and flavors. The worker was a female high school looking person. The questions we asked were weakly answered in a bare whisper tone even though there was a live TV in the background that superseded the workers whispering tone. Not sure if she was trying to be girly cute or win the most unprofessional worker of the year award but she was definitely NOT wanting to be working there. She might as well be wearing a shirt that said "I H8 my job" as this already showed in her face and demeanor. We would have been better served by a robot drone than this live person. If you think you're having a great day and nothing can change your mood, than please come here and experience their customer service. It will make you think twice about that good day you're having. So she wasn't exactly rude but simply unfriendly. Maybe we interrupted her social media livestream before we entered the store, who knows? We are a couple in our 40's with a teen daughter, a typical family from Hawaii. Why couldn't we at least get a "hello how are you guys doing?" from the high school looking worker. Did we look like Puff Diddy henchman white party recruiters to her? No we're not but she was socially awkward like we were. Truly weird. Why put her in front to interact with your customers? Place her in back of house duties instead. Let her interact with dirty dishes and taking out the trash instead. Look at my profile pic, I don't give out Puff Diddy vibes, neither does my wife or daughter. Tell your high school worker to pretend that all customers are Justin Bieber and that will mentally prepare her high school mind for correct customer interactions. So finally the ONLY good part of this review: they really do have a great selection of old school Thrifty's ice cream here. All the good flavors you can think of: Butter Pecan, Strawberry Cheesecake, Pineapple Coconut, Chocolate Mint, Chocolate Chip, Cotton Candy, and many many more. Thrifty's ice cream is the best of the best!! The only people who will understand this is the older generation. If your generation played Nintendo and Sega Genesis video games, than you know what I mean. This was the best ice cream back in the day and in my opinion still is awesome. So will I come here again? Yes, I will but strictly only for the ice cream. They do sell other things like filtered water, milk shakes, floats but we only got the ice cream. I highly highly recommend the ice cream so please come here. So as of 12/8/24 the interior design of this place is EPIC FAIL as well as the customer service we got. Business owner(s) of this place please think about retraining your staff. Basic customer service is not rocket science. Here I'll give you some free tips: say a greeting, engage with customers with friendly chatter, offer ice cream samples, and do all this with a smile. ALL of which was not done with us even though we spent almost $40 in ice cream on our 1st visit. But remember, don't expect any form of customer service not even the bare minimum and don't be surprised when you see the inside of the store look like a Tijuana Mexico dental service waiting lobby. Just go and get your ice cream and get out. Enjoy eating that ice cream at home. Best suited for Door Dash or Uber Eats delivery so you don't have to see the inside of the store and deal with their customer service. I actually wanted to give this place 1 star but the ice cream by itself added the extra 3 stars so I reconsidered the 1 star rating. It's that good!!

I swung by today after driving around with two of my five gallon jugs in my vehicle for a couple of…read moredays. The owner assisted me, he also suggested I rinse out my jugs since they had a little water left in them. He took the time to explain that rinsing them out is better so that we can reduce the chance of bacteria. I keep my bottles in my carport so that is very helpful. Then, he explained what can happen to a bottle in the heat. I had one twist lid and one slide on lid bottle. I prefer the twist lids, but bottles aren't cheap so we've got to do what we can to re use them as long as we can. There have been updates inside. There are more ice freezers and more shelves with things you may need when you swing by your local water & ice location. Swing by this one, they're always welcoming and willing to assist you.

Although it is and ice and water store, I love going for there ice cream shakes any chance I get!…read moreSuper friendly environment and family owned! they added a new muffin ice cream (to die for)! So many thing to try from their menu!

Let's be real folks, there are a LOT of sources for high-purity, filtered water. How, here's the…read morething that makes THIS water mart special. See the name? It's Hansen's Water Mart, owned and operated by one Mr. Don Hansen. He is quick to assist me when I over fill bottles, he's got me all run up on the register by the time I'm ready to pay. Wonderfully pleasant, and the reason I won't go anywhere else. My usual purchase are a mix of alkaline and distilled water varietals.

I've been drinking their water for 5 years. Always good. If you're one of the folks using the…read moreoutdoor dispenser when they're open - go inside. Same price and lots faster.

Great thrifty ice cream and chamoyada…read more Extensive menu of slushies, snacks, deserts full of flavor. Great service. Happiness to taste Next to wing stop and a barber

EXTREMELY rude front desk. the girls have attitude as if someone is forcing them to work there…read more Like girl u work as a secretary please be so fr with the attitude. Told the dentist that my son was forming a cavity. Was clearly a cavity. He said "they'd keep an eye on it". He now has a full blown cavity and they are charging $500 WITH insurance to cap it. LOL. Thanks for keeping an eye on it, sir!

This place is a true "watering hole", a social gathering spot of like minded individuals. I swear…read morethe conversations I happen upon here always uplift me and assure me that my Husband and I are not alone in our views despite what the media would have us believe. The water tastes great and I can rely on its purity. I come every week and the owner is very sweet and accommodating. She has a $5 minimum for debit cards but she allows me to use my $2.50 credit the next week. I don't understand the negative customer service reviews as this place is basically self service.

Her hours are so inconsistent. We showed up multiple times to find out she closed 30- 45 minutes…read moreearly. Once again today closed 30 minutes early. I'd rather drive 20 minutes out of my way to give another place my business that respects their customers.

Clean facility good water and friendly staff . Got water and ice cream there and it was a quick…read moreand smooth encounter

I enjoy coming to this location because the staff is always helpful in putting the jugs in my truck…read morebecause they are so heavy after they are filled! I also love to support small businesses and this is one that I will continue to give my support to! It's always clean upon entering and I've never had a bad experience here.

Very nice people, the best slushy's in town! Love supporting. Great filtered water set up and some…read morereally nice products.

Great shop! Excellent service! I got a compliment on my water the other day! "This water tastes…read moregood!" IYKYK