Conscious Water Company is the absolute best! Amazing customer service with people who actually…read morewant to help and make life easier. I appreciate how accommodating, if delivery days and subscription changes are needed. I've not experienced this with any other company. The delivery team is on point with updates all along the way. They even carry the heavy water jugs up a very long set of stairs to my apartment. I can't thank them enough! I would recommend Conscious Water Company anyone. Makes drinking exceptionally fresh clean water super easy, enjoyable (yes you can 100% taste the difference:);) and very affordable. I should have started this years ago. Thank you so much for creating such a wonderful experience from start to finish!! :)

I switched over to Conscious from Culligan. Every step of the way has been absolutely perfect. From…read morethe initial set up, to the delivery, these guys are flawless. Great customer service, great water, great response times. Impressive. Well done team at Conscious water. Shout out to Tess and our delivery guy Miguel. Thank you.

Hands down the best spot for fresh, clean water. The store is always super clean and has a…read morewelcoming vibe. Their alkaline water tastes amazing, and I love that they focus on refillable bottles and reducing plastic waste. The staff is always friendly, helpful, and quick, so getting in and out is easy. Prices are fair too, especially compared to constantly buying bottled water.

I'm looking for a good water refill location in East County. I stopped into this location to…read morerefill. The nice lady who works there was very pleasant. Water was okay. I'm looking for water that will knock my socks off. And I didn't find it here. I'm on a mission to find a really good water place. Not that the water didn't taste good it was just pretty average. I'm looking for a location that offers options besides alkaline. I was also looking for glass containers vs plastic. They didn't have what I'm looking for. Water Prices are great. And the inside is clean.

Water is great tasting and very reasonably priced with 50 or 100 gallon deals using last 4 of phone…read morenumber to deduct from account. Service is also amazing! I had a bad ankle injury so they offered to carry full water jugs to my car for me! (Who does that anymore!?) Always spotlessly clean and several sturdy rolling carts to transport jugs out to vehicles. A+++

Great water, but won't be open when online hours says they will be open. We come here all the time…read moreduring the operating hours and maybe 3/7 times we've come, they've been closed. I just hope they match the hours posted online

I haven't had much luck with home water filters. For background, I recently bought a TDS (Total…read moreDissolved Solids) reader that measures organic and non-organic sediments found in water and discovered where I live in Lemon Grove, we have high TDS levels. My tap water reads at 384. As it turns out, the Brita I've used for years barely filters out anything (264 TDS), and the ZeroWater I bought to replace it worked great, but barely lasted two weeks before the TDS reading indicated I should replace the filter. This water store is local, affordable, and has been there for years. When I tested the water, I found it had a 001 TDS rating, which is what the Kirkland bottled water I tested also measured at. On my first visit, I went inside and purchased a new five gallon jug for $17, then the gentleman working there helped me rinse it out and fill it at the sink. It's $3 for five gallons and I paid with Venmo to avoid debit card fees. He said if the store is closed, you can use the water dispensers outside to fill your jugs. I haven't tried the outside dispensers yet and don't know if the TDS measures the same, but am so far happy with this arrangement and love the fresh, crisp tasting water.

Water for U is tucked in the corner, between the Dollar tree and Sabor taco shop. They have water…read moredispensers outside for convenience after hours or if you don't want to go inside. Inside they offer Alkaline water for $1.50/gallon, regular water and a cleaning station to rinse out your jugs. The owner is nice and very helpful, interacting with his customers. I was going to lug my water outside and he encouraged me to use one of their carts to get the water to my car without throwing out my back lol

I'm a high school student at Helix high school I went into this water store to get a smoothie and…read morehe was being extremely rude to me and was trying to rush me out of this store, bad customer service. I will not be coming back at all. This place should be shut down.

Not only can you get fresh water here, with great customer service. They carry a variety of snacks…read moretoo. And sometimes they hold events for the community also. Saturday they held the first annual Helix Center music block festival. Different bands various types of music. And some great tasting food. It's a good place get water, go next door get your hair done, and there's a laundry mat with large machines, and a barber shop on the end. Plus there's a place to go for personalized embroidery all so.

Purchased this package thru Costco.com years ago. I was renting the dispenser, then after a year,…read moreI purchased it. Then it started leaking, so I complained, they sent a replacement, albeit a newer model, and for 2 months, no rental fee. Then Primo bought them out and now they have no record of me purchasing it, so they started charging me for the rental again. I complained severely enough that they stopped charging rental fee "out of courtesy". I said fine, then after 1 month, they started charging me the rental fee again. Their left arm doesn't know what their right arm is doing. Worst customer service ever. At one point, I asked them to deliver 6 bottles a month to avoid the $14 or so delivery charge, wherein I was getting 3 bottles twice a month. That lasted for one month, then back to twice a month. The company owes me $hundreds, but WTH! I just told them to pick up their dispenser unit now or I will put it on the porch.

I had been a customer of Sierra Springs for years before the company (like pretty much every other…read morewater brand) was bought out by Primo. Before this buyout, I was very happy with my service. My delivery driver used to do a one-for-one exchange. In other words, if I had two empties, he would leave two full bottles, even though my plan officially called for four bottles on hand. To me, this is just common sense. When Primo took over, my water brand changed to Sparkletts, but my four-bottle "on-hand" agreement remained in effect. The problem is that if we have only consumed two of those four bottles, leaving two empties when delivery arrives, they still leave four new bottles. As a result, I now have six bottles on hand. On this last delivery date, I left a note on one of the empty bottles, but the driver ignored it and left four anyway. There have been other times when they were late on delivery, so we didn't have any water on hand. Then came the bill. We were charged for a case of 1-liter bottles that we didn't even order. When I called to see if we could arrange a one-for-one delivery plan, I found out that Primo outsources its customer service. You are usually talking to someone in India, and one time I'm pretty sure the service representative was in Somalia. It is almost impossible to convey your needs and communicate effectively with them. Long story short, they are not willing to adjust the plan to just replace the empty bottles. Like I said, almost every brand now is owned by Primo--same water, different bottles. I'm going to take a look at Culligan instead.

I had previously used Culligan for water delivery back in 2022 and unfortunately had a frustrating…read moreexperience with customer service at the time, so I was a bit hesitant to try them again. However, I'm very glad I did. The reason for my five-star review really comes down to one person: my delivery driver, Myles. He has completely transformed the experience and made it better than I ever expected. The level of service he provides is exceptional. Myles is incredibly proactive and thoughtful. He personally texts to check in and see how many bottles we need, keeps me updated on his delivery days, and consistently goes above and beyond to make sure everything runs smoothly. It genuinely feels like a friend stopping by to deliver water rather than just another delivery service. Great customer service like this is rare, and Myles deserves a lot of credit for it. Because of him, I'm happy to continue using Culligan. Five stars all day for Myles and Culligan.

I've been a customer for 4 years, but the last two years have been a nightmare. They changed the…read moredriver in my area, and it honestly feels like the driver does not want to do his job. They constantly fail to deliver the water on the scheduled day. When I call customer service, they only send messages instead of actually making sure they contact the driver, who is probably just on his phone. Customer service, especially Leo, was very rude, unprofessional, and not helpful at all when trying to resolve the issue and make sure we received our product. I do not recommend Culligan's service at all. They do not improve, and they clearly do not care even when customers say they are going to cancel the service. Very bad experience.

I never had an issue until they were bought out by primo. Even since then it's been one issue after…read moreanother. First my scheduled delivery was missed with no follow up, then it was rescheduled causing us to be left with no water. The next delivery I was given my "2 FREE" annual cases per the Costco promotion we signed over 10 years ago only to be charged for them on my next billing cycle. The delivery driver even stated they were my "gift " at no charge. It took almost 6 months and multiple calls before it ever got corrected. The next issue was they started only replacing what was on the delivery order vs the amount of gallons they picked up. After a few phone calls I found out it was a change once the merge happened. Then my next delivery had 12, 5 gallon jugs because they replaced what I set out instead of what was on the delivery order! Now here we are again 1 year later and I was left my annual free case of water, which was not in my delivery order, and come to find out I was charged for it again. This merge was the worst thing to happen to what used to be an amazing service through Costco. Costco should really consider ending this collab because the service given is not up to par with Costco standards!

If I could give this company ZERO stars I would! Since…read moretheres no longer any independent drivers it's only gone downhill! I have 15 empty bottles sitting at my house bc they can't seem to find the back door to pick them up and they can't seem to read the directions to deliver to the rear of the house! Frustrated!!