Great to work with! It's hard to say what's a good value these days. A friend of mine is out of town and the drains in his rental backed up. I tried to snake with no luck and the plumber came out the next morning and charged me $180 (which my buddy will pay). This seemed high but given the responsiveness it was okay. I was told the minimum would be $150/hour. They resolved the issue and the renters are satisfied; therefore, I am satisfied as well as my buddy. Also, they called me and told me what we could to do fix the issue next time it happens so I am grateful for that. There is a backflow preventer which stops storm drain water from coming in; it had stick shut recently due to flooding outside. They said I just have to reach down the clean out and unstick it. I won't do that because it's gross, but at least I know. read more

extremely happy with the quality of service. big shout out to chris for implementing exactly what we discussed and completing the job in just a couple hours. 100% satisfied. i've had some lousy experiences with other plumbing companies in the past. so it's just satisfying to stumble onto a good one. read more

This place is awful - they damaged my home and kept my money without fixing the problem I hired them for. I had a leaky bathtub faucet and they sent a plumber who failed to repair it. He said it was an old part he couldn't get but he spent all day there and charged me even tho it wasn't complete. They charged almost $800 for nothing. After paying I called back to have them come back to complete the fix. This time they then dislodged the drain collar causing water to gush through my floor and damage my kitchen below. They refused to acknowledge the damage and quoted another ~$1200 to fix the original leak. So I was worse off than when they started with damage to my home. They make you sign something before doing any work so that they can charge you even if they mess it all up and don't fix it - don't do it! You will have no recourse when they screw up and keep your money. read more

See all

Had a couple of minor plumbing problems and I contacted Waterwork. The appointment was quick and Chris tokk care of them in under 30 minutes. The only issue I had was that we had agreed to pricing and it was not communicated to the technician. I was quoted a higher price after the work was completed and had to point out that a lower price was agreed to. read more

I've used WaterWork Plumbers for many different jobs. Have found the plumbers to be very knowledgeable and professional. They explain the repair and answer all my questions. I highly recommend them for any plumbing issues. read more

Probably would not have happened to a man. Women, especially of a certain age, must watch companies like this. Was charged $350 for a simple install of new kitchen sink hardware. Three holes. Very simple job but very expensive sink and hardware so I wanted a plumber instead of a handyman. After several months, having trouble with hot water. Waterworks would do nothing to honor the install. They even claimed that I had a problem with disposal- not true. Ladies beware. Take your business elsewhere. read more

WaterWork Plumbing charged me over $600 for what amounted to a problem diagnosis, and then told me me that they can't fix the problem and to go elsewhere! I hired WaterWork to fix a sewer line clog at my property. They visited the property, scoped the line, and performed a cabling on the line. They admitted that they could not clear the clog, gave me a bill for over $600, and told me to hire another company. Really?! The problem still exists, and they want over $600! I'll pay for someone's effort and diagnosis, but these guys are plumbers, not brain surgeons! Update: The owner response below is a lie! Waterwork Plumbing was not able to determine if the line was in fact broken, as they could not even open the clog in the line (what I paid them to do). I approved payment for opening the clog in my line, which was never completed. Had Waterwork told me up front that they might not be able to open the line, I never would have hired them. Further, the owner response below states, "We gave him options for a permanent fix but he opted to not to proceed." The only option given to me was to call another company, since WaterWork can't do their job. I have called another company, a professional company, and I will proceed with them. DO NOT HIRE THIS COMPANY! I SUSPECT THAT MANY OF THEIR POSITIVE REVIEWS ARE FAKE. Update #2: WaterWork Plumbing continues with their blatant lies! The owner updated their reply to my review stating, "It's interesting to note that most of Johnny's reviews are one star. Does everyone he does business with give him poor service or is he the common denominator?" Reader, please take a look at my reviews. Mathematically, most of my reviews are 5 star. FACT. David G. is clearly a liar. I'm happy that you, the reader, have clear evidence of this now. read more

As a result of a clogged bath tub I had to call a Plummer. Water Work had good reviews so I gave them a try. I was able to get someone out within 24 hours which was fine since it wasn't an emergency. The Plummer that arrived was pleasant and friendly. He asked right away if they told me when scheduling that it would cost $165 no matter how long it would take. I was not told. He had the clog fixed in less then 15 minutes. He said that it's company policy to still charge $165. No breaks. He did run the snake down my bathroom sink as a " courtesy." I wish I could have rated WaterWorks higher based on the Plummer that arrived, but $165 is outrageous and should have been told about the cost from the beginning. I'm updating my review after the response posted as none of it is true. I did not look for other plumbers as I was satisfied with the Yelp reviews. They did not have any plumbers available until the next day (Tuesday). I was not told of coupons. See the picture for my bill of $165. I will be calling this business now as a result of misrepresenting my review. read more

WaterWork Plumbing - Plumbing Near Me - Ferndale, Michigan

I have used Waterworks twice during the COVID-19 pandemic. Once for a toilet that quit working and once to fix a leak in my shower. Both times the men who showed up were timely, professional, and cognizant of safety precautions. Both were very honest with me about what needed to be repaired. Both did their best to perform the work in the most cost effective way. They always have the tools and supplies needed for the job, and there is no going back and forth to the shop to get what they need. Waterworks is much more expensive than other plumbers in the city, especially plumbers that work for themselves. But you get what you pay for. I know I can relay on waterworks plumbers to show up on time, be respectful, get the job done, and explain exactly what is happening every step of the way. I highly recommend Waterworks. read more

They came to my house on two occasions. They were unable to fix my plumbing either time. I had water in my basement, and they said my problem wasn't a priority. Then, after the second time at my house and after charging me $600.00 to not fix my plumbing, the driver backed into my parked car, leaving a significant amount of damage. They said they would pay to fix it and give me a free visit for the repair. They asked me if we could do this without going through insurance. I gave them the estimate. They then asked me to go to someone they knew for an estimate. I did not feel comfortable with this, so I declined. They then started not responding to my calls and rescheduling my free plumbing fix. After weeks of this, I had enough and went through insurance. Boom! I got the money to fix my car from insurance. This company should have bent over backward to make things right by me. They did not. They lost my business forever. read more

WaterWork Plumbing - This is the VISIBLE damage to my vehicle. - Plumbing Near Me - Ferndale, Michigan

Update 05/16 10am: What initially caused my frustration was the lack of communication regarding the quote as a "worse case scenario" and then the final bill is $240 higher than initial quote. My frustration now is about how the office handled this situation. They made me an offer of $100 to remove the reviews immediately, I thought about it and what is $100 to me may save other people a ton more money by choosing a more honest business. And the statement is correct, let's agree to disagree. I disagree in how you think it's ok to mislead a customer, and disagree in how you handled the situation. Readers will judge this on their own, regardless of what happened - name calling a customer in a chat is beyond unprofessional. Judge for yourself! **Update 05/15 6pm This is unfortunate - I'm not sure how to add to my previous review... but I want the general public to be aware of the follow-up conversation I had with WaterWork Plumbing. Decide for yourself if this is a type of business you want to trust paying top dollar for 'professionalism'? See photos attached for our conversation recap regarding two phone calls I had with their office. **** BELOW IS MY ORIGINAL REVIEW Be very cautious if having to use this business and get the costs upfront and check with the plumber along the way. Unless you have a blank check you'd like to write.... They will give you an estimate at the beginning of work that is communicated to you as a "worst case scenario" and then present you with a bill that is much higher. This just happened to me and the final bill was much higher without running into anything that we weren't anticipating. All straight forward so you'd expect the bill to be, no certainly not. On top of that, added 5% fee for credit card. Called their office, certainly no help from there either - not even a dollar which was besides the point, the point is how you go about doing business. I usually use Cregger Plumbing in Ferndale and should have stuck with them, they'd never conduct business this way. read more

WaterWork Plumbing - Plumbing Near Me - Ferndale, Michigan

See all

I always use WaterWork ! They are the best. Friendly, professional and reasonable prices. Mark was awesome. Totally professional and wore a mask. I'll definitely call WaterWork again! read more

I called at 11 am for a clogged sink drain and they said they would get someone out this afternoon. I said that "I hate to be that person, but I need to be away from my home between 1:30 to 4:30". The receptionist was very nice and understanding and had someone out within an hour. The problem turned out to be more difficult but Matt was persistent and worked for 90 minutes until it was resolved. I appreciated the prompt and thorough service. read more

Long story.... I called WaterWork out to address a backup in my basement. I've called them before and had no complaints with the service. This time, however, they came out and tried to clear the line, and told me that I needed the line jetted, which they don't do. That cost me a cool $330! So I called a company that does jetting, and they took a look and told me that wasn't what was needed, and that it would potentially cause more problems than not. Also, to my surprise, he did NOT charge me for the visit. I then called WaterWork back, and they sent a different plumber who basically told me the same thing about getting the line jetted. I then called another plumber recommended by a friend. They came out and cleared the main clean out, which he accessed by moving the washing machine. Neither of the WaterWork plumbers did that. When I asked the new plumber how he knew that it might located be under the washing machine, he said that an experienced plumber would know to look there if it could not be located elsewhere. He was in and out in less than an hour, fixed the problem and charged me MUCH less than WaterWork. I tried to get at least a partial refund since they wasted my money, but oh well. Silver lining is that I found a superior plumbing service that is also less expensive! Post Review Update: I was prepared to let this go, but upon seeing the owner's review, I thought I should follow up. Yes, I submitted the review some time after the service was provided. Within a day or so after WaterWork left, I called and spoke with a manager, frustrated because they sent two teams out, and neither one made an effort to clear the main clean out-- something the next plumber immediately came out and did, explaining that this should have been the first step. Had WaterWork done this, I would not have had to call someone to jet the line ( which they told me was not needed and a bad idea) and a new plumber. The manager that I spoke with understood why I was frustrated that I had to pay two plumbers for what one should have done. I thought that I deserved at least a partial refund, and she agreed, telling me that she would see what they could do and would call me back. She never did call back. I had a lot going on at the time looking after family, so it wasn't until much later that I came across the WaterWork receipt and realized that she never called me back. I then called back and spoke with a woman who was an EXTREMELY belligerent. It was after that rude treatment that I decided to write the review. At that point I was prepared to wash my hands of the whole sorry situation. HOWEVER, the next morning at 7:45am (what kind of business calls you that early), I received a call from someone at WaterWork asking if I would consider deleting my negative review, if we could settle our differences. I said yes, not expecting to be fully reimbursed, but wanting to have some recognition on their part that they should have done a better job. She put me on hold, and came back and said that they weren't going to do anything after all. I was stunned because it was THEY who called me! Not the other way around-- and at 7:45am no less. Plumbing issues aside, this company does not have a clue how to treat people. Buyer beware. read more

They charge to come and give an estimate. That is crazy. How can you charge someone for something they may not even use you for. I will never pay for something without getting at least two estimates, to make sure I'm not getting ripped off. I'm a business owner as well and I will do whatever it takes to make sure any of my clients or potential clients get what they need. Sometimes you can use technology to make this happen. I don't know how many virtual meetings or FaceTime calls I've made to make sure I understood what my customer needed. If your so worried about gas prices, maybe you should use other options to help your customer base. Not everything is about bottom line profits. That's why I'll pass as well. Wish you the best. read more

These guys are total con artists. Paid them to come out and do a bid on our 2-unit duplex renovation. Quoted $63,000 dollars. I have since gotten 2 bids for $10k and one for $5k. I called them to ask if they can break down why it was going to cost so much and they said they don't do that. Avoid these guys at all costs "Rough in wall work only To perform whole house sanitary soil pipe installations which includes two new half baths, tow existing full baths, kitchen, laundry in wall and below grade in basement -Full water distribution system hot/cold throughout home adapting to existing water service line coming through wall in basement -In line building sewer camera inspections to check on conditions of existing sewer Note: This is a rough estimate due to possible design changes with no blue prints to go off of and price of estimate may change at any given time Note: This estimate is if water service and building sewer are in good/fair conditions -If sewer and water service need to be repaired and additional cost of $27,000 for water service and an additional $25,000 for sewer Note: This estimate is not for any sub-soil drains/waterproofing Note: This estimate is not for any mechanical works such as supply of water heaters -Rough only permits are at an additional cost of provided estimate Labor $56,640.00 Parts $6500.00 Total $63,140.00 $185 to be deducted when work is performed" read more

They have fixed 2 toilets and flushed our hot water heater. They came out same day we called. The gentleman was very informative and talked thru as he fixed it. They have also fixed 2 faucets for us a couple years ago and they are still working with no problems. read more

Called them to check a possible leak coming from my 2nd floor bathroom. Don came out & checked & said everything was good. He was very informative & honest. Highly recommend! read more

Waterwork Plumbing installed a sink for my business, I found their price reasonable and their work exceptional. Especially impressed with the technician that had to think on his feet to make the hardware work in our space. Very pleased and will hire again. read more

WaterWork Plumbing - Plumbing Near Me - Ferndale, Michigan

We have used Waterworks plumbing for two different issues at our home. The first time, the plumber was great and he fixed the problem. The second time we had a small leak in a pipe in the ceiling and we may need a shut off valve added at an additional point in the basement. The plumber came and worked on the leak, I was on the phone with my husband who was at work since he set up the appointment. I told the plumber that it was getting close to the time I needed to leave to pick up my daughter from school. He said, no problem do you want me to just write an estimate for putting the valve in instead? This was all he said about the estimate, no further details. I said yes that's fine we can tackle it at a later time. When he gave me the bill he outlined what was on it and added "and $95 for the estimate". I asked for clarification and he was very irritable and said estimates cost $95, you get it off your bill if you have the work done. I admit, I should not have paid it. However I was on the spot and I had to pick my kids up. We realized within 24 hrs the leak he did repair still had a drip so it would have to be fixed again. The first time we called to ask about the estimate charge we were told "we will look into it and get back to you" - never did. We called to talk to a supervisor to discuss the $96 charge as we felt we should have been told there would be a charge for an estimate, especially when it's almost $100 and the plumber was there for work we were paying for. They refused to let my husband speak to a manager or owner. They finally told him they would refund the $96 but only if we agreed to not mention the experience on social media. They then sent the email pictured. Even though this clearly isn't a binding NDA, it's shady, really shady. I came to find out at the BBB website they have a D- rating even though their online reviews are decent - probably because they do this on the regular to prevent people from giving them reviews they don't like. So, my husband and I decided they could keep their $96. I would rather give them honest reviews online, let the community know when they were dealing with a female homeowner they charged hidden fees and then behaved as if they were put out to intimidate them when they questioned it and wanted to keep their irregular billing a secret from prospective customers. read more

WaterWork Plumbing - Plumbing Near Me - Ferndale, Michigan

After an initial mixup with scheduling, WaterWork got someone out right away to inspect my defunct water heater. They thoroughly explained the problem and advised that I install a new water heater. They were able to come out the next day and do the install. Unfortunately, there was a slight gas leak after installing that I noticed a day later -- I had to have consumers energy come out and check it after hours. The WaterWork guys came back the next day and fixed it. Overall, I was satisfied with the job but could have done without the inconvenience of the gas leak from the installation. read more

I needed my drain snaked for routine maintenance. The plumber came out, snaked for 2 hours and told me he had reached the city sewer line. Two days later an inspector came out to take a scope to the sewer line as part of his regular inspection. The video showed that my line had actually not been cleared to the city at all and still had roots. I paid $330 for the plumber to not fulfill his duty as per our contract that I had signed. I reached out to WaterWork and offered to share with them the video and was met with an indignant saleswoman who ultimately told me that they would come back out for an extra $500 to fulfill the work. When I told them this was unacceptable as I had already paid for the work which wasn't performed, I was promptly hung up on. Extremely poor customer service, argumentative and unwilling to fulfill what they promised in the contract I signed. Refused to even look at the video evidence of their inability to perform and would not offer a refund to take my services else ware. Basically stole $330 and left me to find another more reputable company. I will never be using this company again. read more

Love this place. We've used Waterwork for years and every single service call has been a good experience. They take the time to answer our questions each time, give us tips on how to avoid some issues, and they are super accommodating to our comfort level with pandemic safety. They always manage to come out quickly even for non emergencies and their pricing is very reasonable. We won't use anyone else as long as they're around. read more

Do not use this company! The don't understand good customer service and will not correct problems they create!! The waterwork plumbing technician just left the house. He was here to fix a leak under the kitchen faucet. We supplied him with new water lines to install to correct the leak. He replaced the hot water line and then told us the problem was a leaky faucet (not the water lines). He did not replace the cold water line as he said it wasn't necessary. Once he left, I checked under the sink cabinet and noticed that the leak was much worse. Water was cascading down onto the cabinet floor. The water line that he replaced was leaking a lot! The original cold water line was also leaking very slightly (even though he said it was fine). I also checked the upper faucet lines and noticed there was no water leak at all from the faucet. The technician did a terrible job and didn't know what he was doing. We paid him for NOT fixing anything! I actually had to tighten the connections on the water line myself to slow the leak. The one he just installed!! We called the waterwork office to ask them to come out again and fix the leak issue. They told us they'd have to charge us more to come back and install the cold water line. When we mentioned that he didn't fix the leak that prompted us to call them in the first place and then actually made it worse by not properly installing the other water line, they argued with us and still said they would need to charge us more to come back out and install the second water line. Something he could have done during the first visit. We then asked for a refund since he didn't fix the issue and created a bigger leak. They actually said no. Unbelievable! Overall, I strongly recommend you do not use this company. Instead of waterwork, it's more like waterdoesn'twork!! Perhaps they should rebrand themselves. Customer service is my business and I understand what it takes to please customers and build a business. Waterwork doesn't care or understand. Really poor showing guys! read more

Called with main line blockage. They came out early in the time window given and did a fast and great job. Definitely will be hiring them again! read more

My choice in plumbers for years. The faces may change, but the quality and value remains.

These guys installed a sump pump for us. They were knowledgeable, professional and thoroughly explained everything to us. We felt confident using their services and will use them again in the future if we have any other issues. read more

They responded same night even though it was after hours. They gave me a quote, set up an appointment and showed up as planned. The price quoted was the price charged. Very professional and helpful. I will absolutely use them again if needed. read more

I tried to get a quote from these guys for a new water heater, per a recommendation from the Inside-Outside Guys website. I am very disappointed in the overall experience. In a nutshell: - I was told over the phone that it would be $95 for someone to come out and give me a quote...I'm not used to paying for a quote, but fine, nobody's time is free - 'Arnie' showed up on time, which was good, but didn't seem to know the basics about the type of water heater I wanted (electric heat pump). They're not common around here, but they're a huge slice of the electric water heater market right now nationally, so you should at least know of the product. I had to spend 5 minutes looking up pictures on my phone to show Arnie. - The room where my water heater is has some space restrictions, and my furnace is in there two. Arnie said, as does the quote I received, that it's possible they could damage some walls and HVAC ducting trying to remove the water heater. That alone was a red flag...you shouldn't be telling this stuff to a prospective customer. - I live at the top of an 8-story building, and for some reason, Arnie insisted on going back downstairs and out to his truck to prepare the quote. That's fine, except... - When he came back in and we settled up, I was told the new charge was $144. Turns out the $95 was for the first half-hour, and we went 9 minutes over. Well, 5 minutes was spent 'teaching' Arnie the basics of what I wanted, and another 5 minutes was spent unnecessarily going back out to his vehicle to write up the quote. I wasn't going to stand there and argue with someone over 50 bucks (especially since I was still considering their business at the time), but there's no reason it should cost nearly $150 just for someone to give a cost estimate for replacing a water heater. No actual labor was even involved! Of course, they tell you that they'll take that amount off the final job, except you have to go with them for the work... More than a week went by without any final numbers. I got a very short call from Arnie a few days after his visit, which I attempted to return, but never heard back again. The day that I was going to call their office and ask for my money back, I receive a quote by email...not from Arnie, but their office manager. No details as far as make or model of the water heater, plus it's $1,000 more than the quote I received from the other plumber I contacted. And it didn't include the cost for a permit - required in the City of Detroit (although many people don't get one, I am not okay with a licensed contractor skipping this step). I responded to the email with questions on the specifics, but again...no response. At this point, I'm done with these guys, and my trust in the Inside-Outside Guys' recommendations has taken a big hit. I haven't decided whether or not to ask for any sort of refund, but their professionalism and overall business practices leave a guy wanting. read more

I've used waterworks for years. And have been satisfied for the most part. This last time we were totally dissatisfied and the owner had a "too bad, so sad" attitude. We have major sewer problems, which is how we are so familiar with plumbers (unfortunately). So far, no plumber has ever proved what the issue is... under the house, in the yard, $1500, $8000. On and on. In September, we had a snake -$150. In December it backed up again. This time we had the expanding snake and video treatment -$550 but came with a year warranty. 2 weeks later it backed up again. They charged us another $145. Wait...what about the warranty?... They totally didn't uphold it and when pressed for a video were caught in multiple lies. Now we are in a major dispute over a warranty they didn't uphold. I totally regret sending business their way (and I've referred them A LOT) because they don't stand by their work. I believe we've spent well over $3000 with them and they ruined the relationship over $145. What greedy jerks. Here's the bottom line, if their fix works then great. Read my prior reviews. But this time the fix didn't work and the owner/office staff as it turns out, is a total liar and a jerk who did faulty crappy work. Historically speaking based on other poor reviews, the owner is probably going to fire off an accusatory response. But as seen in my many prior reviews I was a happy customer once upon a time. Never. Never. Never. Again. read more

Josh came out on an emergency call today, and I thank him. He was very nice and professional and got the job done. Highland recommend

I wanted to leave a glowing review of my experience with Jeff at WaterWork Plumbing for coming out on a Saturday to unclog my shower drain and fix my kitchen faucet. Not only was he super kind, professional, and helpful (he explained what he was doing and gave me tips on how to avoid similar problems in the future) but he also went above and beyond by offering to inspect my pipes for free and educating me about the plumbing system in my house. He was also very respectful of my situation as I have a pregnant wife with severe morning sickness and he did his best not to disturb her. I couldn't recommend Waterwork more highly, and if you happen to get Jeff out to your house, I can assure you you'll be in great hands. read more

I had problems finding a plumber to install the fixture I had purchased. Plumber was conscientious, professional and responded rapidly to our request for installatioin. read more

One of our bathroom sinks had a valve leak. Ww tried to fix it, but ended up making it worse. We went through yelp and waterwork contacted us promptly. The plumber, Mark showed up within an hour. He explained the situation and then resolved it in less than an hour. Very professional and we will use them again. read more

I didn't use this company because they charge $95 even if they can't help you with your plumbing problem but more so due to the rude receptionist they have answering the phone who seemed intent on not answering questions and turning down business. read more

Thank you so much WaterWork Plumbing for getting out to my Mom's condo on short notice to deal with an emergency leak under the sink. Catherine went the extra mile to make sure we got the service and Jordan the plumber got out there quickly. I don't know what I would have done without you guys. Have always used these guys for our plumbing needs. Outstanding customer service and plumbing. read more

I have used WW for years and the work has been so so. 1 occasion, the toilet made a lot of noise when filling. 2. Bad attitude by one of the plumbers. 3. did not get back to me with a quote for a busted sewer line. I was without water for days. Contacted a different plumber and they came out the next morning and fixed the issue. They came back and fixed my noisy toilet, sink and dishwasher at no extra charge. I will NEVER use WaterWorks again; even though they are right down the street. read more

We recently had an extremely horrible experience with this company. The person I asked who was in charge "Kim" refused to remedy my issue with the laying of concrete over the sewer pipe. I asked her if she would simply send someone out to look at the very sloppy and uneven layer of cement in my house. She said it is a "rough patch" and it is supposed to be that way. I explained the people I hired as carpet installers and tile installers could not do the work because of the poor job of uneven cement. She still refused. I explained as a business wouldn't she want someone to review the work which I was explaining. Kim repeated that is what a rough patch is supposed to be like. I then sent pictures which she agreed to review. (See below) I had to call her back and asked if she looked at the pictures. She said she did and said it was a bad job but was not still not sending anyone out. I had to pay for another service to level the uneven cement in order to lay my carpet and tile. I was so disappointed that she would not be concerned with the poor quality of the work after I paid $5,700.00. The phone call was recorded as well so there is proof! Al Carter read more

See all

I had a great experience working with the waterwork plumbing team member that arrived at my house to fix my garbage disposal. They called me ahead of time to tell me that they could send someone out earlier than expected. Jeff arrived & was very professional and friendly. He walked me through the process so that I could understand every part of the work he was going to be doing & gave me a time frame. He got right to work & had my new garbage disposal fixed in an hour. As he was finishing up the work, he even gave me some helpful tips. Loved having Jeff get the job done right, quickly, with a positive attitude & professionalism. If you're seeking someone to get this kind of work done, ask for Jeff when you call! He was incredible. read more

They were great! On time, super polite and kept the price at what was quoted. AND MY SINK WORKS! Will use again if plumbing services needed!! read more