Hired them to install a dishwasher guy moved so slow... Took 2 hours! The old one was already taken out. All the plumbing was already in place. He just replaced the hose and leveled it. Rip off. $300 later.. Gave them a second chance to replace a tub faucet. Guy asked if I could try to find an O ring and replace it myself to correct the leak. Said otherwise it would take him 3 hours to install the new faucet and two handles I supplied to him. Made it sound easy. I got the ring replaced it and the diverter stick still leaked. It didn't even need the diverter function! Cost $150 for absolutely nothing. Called them back he was gone for the day and they wanted to charge me to send someone else out! Hired another plumber he came in and replaced the faucet and handles in under an hour. WTF waterwork you suck. read more

Outstanding communication and service! I had an issue with a bathtub pipe leaking. I filled out the request form online around 9AM, by 9:20AM I had a call offering a technician to come out between 11AM - 1PM, and then by 10:15AM I had a follow up call letting me know someone was available to come out in the next 20-30 minutes. Ken went above and beyond to not only fix the pipe but add additional reinforcements to prevent further issues. Thank you!! read more

Been using you guys for 3 years and you still amaze us. Today we called ON a SATURDAY because my husband started installing a faucet and couldn't get the old one off. You had an amazing guy out in 30 minutes!!! He got the job done, my new faucet is beautiful, gave us some useful tips, and made sure I knew where the house water shutoff was (which I didn't). Thank you for my beautiful new faucet and helping my marriage survive another day read more

WaterWork Plumbing - Plumbing Near Me - Ferndale, Michigan

These people are AWFUL. My 80 year old father had a leak under the kitchen sink that was leaking straight through to the basement so it needed to be dealt with immediately. The woman he booked the appointment with ASSURED him that the plumber would be coming with all necessary parts to fix the leak. The plumber arrived and not only did not have the parts, told my father that he had to go and get the parts! I can't believe they would send a senior out to run around town looking for a part he would have no idea how to even find! On top of that, the guy walked away with a $95 "service" charge (for basically doing NOTHING). What a SCAM. People who deal with SENIORS in this way are SHAMEFUL!!!! DO NOT RECOMMEND THEM ON ANY LEVEL read more

Waterwork were amazing!! I called on the Friday morning of a holiday weekend with a flooding basement. Josh arrived within 90 minutes, was professional, courteous and kept a level head whilst the water was rising. He fixed my problem and was out of here within an hour Awesome service, nice people and very reasonable prices - I would 5 star recommend..... read more

Was seriously concerned about a water stain on my kitchen ceiling, wracked my brain with all the possibilities that may happen, having to take out a loan because I couldn't afford the service, etc. I'm a single woman who owns her home and has lost income due to COVID, so I was STRESSED. Don showed me exactly what was happening/what the problem was, and it only cost me $152....not the thousands I had imagined. Also he loved on my dog, not a plumbers job, but definitely a bonus! And he was so kind! I would definitely recommend (will update if I have any issues, but so far their high rating is definitely representative of their work!) read more

Excellent service! Arnie and Jonathan did a great job! Very professional! They came went through the problem and took care of the problem efficiently! They walked us through a few things and were very helpful! We are even scheduled for them to call back later this week to replace our hot water tank and some other fixtures Very happy with the customer service team who set up our appointment and with the timing in which everything was done! We definitely will continue to be using water works and recommending to others read more

They sent someone to my home to fix a hot water tank and he had no idea how to fix it yet charged nearly $200 to completely waste my time and money so dissatisfied read more

My basement partially flooded due to a backed up drain. A technician was at my home within an hour and worked quickly to clear my line. Bryan did a thorough job explaining what was going on as well as investigating an issue with a leak coming from my laundry sink and the reason behind water backing up into the laundry room whenever the washer machine is running. I will use them again. read more

4 days ago Paid 342$ for a job that did not bring any results. They snaked the WRONG way and came out my roof vent, which I was billed for. After the snake was on top of my roof for over an hour my 11 year old came in and told the plumber who had to go outside and untangle it. The next day my roof began leaking. I called and they decided it had nothing to do with what had happened. The part of the roof that was damaged has been replaced in the past few years, through my insurance company so there is proof. Whoever answers the phone just told me that they already decided that they weren't responsible and they were fine with seeing me in court. It's unfortunate that it will have to be handled that way. So much unnecessary hassle because they refuse to take responsibility. read more

Top notch experience today - I had an plumbing issue with a backup of a kitchen line, and water and decomposing food in my basement. Courteous and good safety concerns, and attention to clean safety (booties etc). Good initial analysis. Resolved the problem after a couple Of hours, and even took time to clean up the mess that was already there, which he didn't have to do but had a shop vac. 5 stars. Couldn't ask for more. read more

In summary, I have found Waterworks to be bad plumbers who run an unethical business. I hired them to install a new dishwasher in my rental house. The old dishwasher worked, but since it was old, I wanted something that looked better. The installation went well, but they broke the door on my old dishwasher, eliminating any resale value. Waterwork never responded to my complaints. Immediately after I had a tenant move in, she told me that the dishwasher was leaking. Since Waterwork installed it, I arranged for them to check on it. The next day, the tenant let me know that the water was backing up and overflowing from other areas. I asked Waterwork to look into this on their visit. A new plumber visited and found that the clamp on the dishwasher drain line was not installed properly, causing the leaking. Even though this was clearly the fault of the installer, Waterwork would not take responsibility. In order for Waterwork to investigate my drainage issue, they quoted a much higher rate than on the phone (phone rate was $75 per 30 minute. When they were at my house, they quoted $140 to take the toilet off- that is a 15 minute job). They needed to take the toilet off because they could not find the outdoor clear-out (there was snow, so I can understand it). They then snaked the drain and pulled out some roots. I asked them if they could do anything more to fix the issue. They didn't have the proper equipment. They did, however charge me $500- almost $200 more than we discussed an hour before. They did not fix the issue. My tenant told me that the plumber kept repeating "I don't know how to do this." and was in his van for the majority of the time he spent at my house. I called another company the next day, and they promptly fixed my issue for the agreed upon price. read more

This is my go-to plumbing service. I've had to have them fix everything from a leaky toilet to a sewer line replacement. We have been using WaterWork Plumbing for years....first when we lived in Ferndale and now at our place in Berkley. They are so great with scheduling... you talk to an actual, really nice person...and they usually are able to get to your house that day or the next. When the team arrives (on time!) they are always friendly, professional and experienced. They do a GREAT job at a good price. read more

Tanya, the administrative assistant was the point of contact who I mainly communicated with. Tanya communicated clearly and was excellent at following through. The paper work was provided to me in a timely fashion, the costs were transparent, and the plumber arrived within the time frame that was promised. Tanya is a professional, she listened and was understanding. Her involvement streamlined the entire process and made everything seamless. read more

I called Waterwork plumbing to replace my gas water heater because it was leaking at the bottom of the tank. They told me that they charged $144 per hour. When a guy came and checked the heater, he insisted that nothing is wrong with the water heater and water is coming out of the furnace. I showed him even the spot where the water was coming from. Despite that, he insisted that he has 23 years of experience and the water heater is all good. He wrote the same on the receipt. He charged me $ 95 for 20 minutes of work and left. The water is still leaking from the water heater. I have to find another company to take care of it. Some advice: never hire a company that charges by an hour and clarify the terms before hiring a company. I will never recommend this company. I have filed a complaint with the Better Business Bureau also. BBB has given this company an F grade. Sometimes it will ask to call them to resolve the problem, but when one calls, it will ignore the call and will never respond. Do not waste your time. Stay away from this company. I wish I could give them minus 100, but be aware they are very unprofessional and unreliable. read more

I called to get my garbage disposal unplugged. Nico arrived within 15 - 20 minutes of my calling the office. He had a mask on which I appreciated and put on "booties" over his shoes so to not track in snow and ice from outside. He was friendly and professional. He took care of the issue quickly and cleaned up after himself. I've used this plumber before and Nico did the work at my house previously and remembered me. I couldn't be more pleased with not just Nico's work today but how responsive this company is every time that I call. I also find that there prices are reasonable. They are my plumber of choice and I will not use anyone else. read more

If a plumber installs a drain line and it leaks the next day I expect them to come back and fix it without charging me. Apparently that's now how this company does business. Lost a longtime customer over $144. read more

Came out once last year to help solve backyard drainage problems, charged $165 just to find that they don't have the tools to properly inspect the drain pipe and determine the cause of the blockage. Assumed tree roots penetrated the pipe. Scheduled another appointment to cut the tree roots inside the pipe and charged another $165. Through the camera they could see that the pipe was just deadended in both directions, no work needed. A total of $330 for doing nothing. read more

We had an issue with the temperature control valve in our shower, so I called WaterWork plumbing on a Friday at ~4 PM. A master plumber (Arnie) was there working on it at 9 AM the very next day. You can't ask for a faster turnaround than that! The job ended up being much bigger than expected, but I am confident that it was fixed properly. There were a few other small problems (dripping faucet) that were fixed while he was here. The whole project took ~4 hours, and I was very satisfied with the price. WaterWork is the premier plumbing company in the area, and I will definitely choose them again for my next plumbing needs! Definitely worth all 5-stars. read more

I asked for an estimate and received a response right away. I spoke to David (owner) on the phone and he scheduled service for me the same day. I was given everything I asked for and the work was performed the same day. Job is complete before 4pm on the same day I called!!!! Unbelievable. I highly recommend this company. The staff is professional, very neat, respectful of the people and property, punctual, they communicate and all this at a fair price. Nice work and Thank you!! Bryan was my professional certified plumber. Very good guy!!! read more

I have had Waterworks out several times due to flooding from a broken watermain and flooding in my basement. I had to have my gas line replaced, my hot water heater restarted, and I had a new faucet put on my wash tub. I also had them out to plug a pipe that was not sealed after the bathroom vanity had to be removed due to water damage. Every time I've called them, they came out quickly, did the job well and only charged what they had to often giving me a break if it didn't require much time. I've had them out to clean drains before the watermain break and every time they were fast, efficient and super friendly. Even the receptionist is wonderful. She is always helpful and polite. I will continue to use them because they have always treated me fairly, explained what they were doing and even told me ways to prevent certain reoccurrences. A very good company read more

Wow!!! Had a toilet related leak. Called 8:45 to request service. Don arrived at 10:20. Swapped out the old toilet, put in a new one, job finished by 11:10. Don told me the wax seal that came with the toilet was a good one, but he had brought along one just in case but didn;t need to use it so he didn't have to charge me for it. Don was efficient, polite, courteous and totally professional. An outstanding service experience. read more

During floor installation in our basement, the water inlet pipe cracked and quickly began flooding the area. After getting the city water department to shut off the water, we contacted WaterWork Plumbing the following morning after placing several calls to plumbing contractors in our area and leaving messages, but WW was the first to return our call. We spoke with Tanya, and explained the issue. She scheduled us for a repair within 3 hours. The technician (Mark) actually showed up early and got immediately to work. He was friendly, professional, and thorough in his repairs. I thought their pricing was fair given that it was the weekend, and they were able to get to our job quickly. I would not hesitate to recommend them to friends. read more

Based on our last plumbing experience which was to have a new gas dryer installed which included moving it from inside our garage to our interior laundry room, connecting the existing gas line and putting in a slightly bigger flexible exhaust venting system, Waterworks Plumbing beat the competition hands down in Price several $100 cheaper and their plumber dd a good job. We used to use another highly rated and good plumbing company and their quotes start to getting much bigger than before. The take away is to get quotes from other highly rated licenced contractors. , especially if your favorite contractor's seems to be giving much more expensive estimates than before especially if you are comparing licence contractors to other highly rated contractors. read more

Not sure how well the plumber work but the front desk service and communications are definitely the poorest I ever had. It's weird that they will always change your appointment time if they were around and got time after the previous job. It is understandable that they want have more jobs to be done in a day, however, customers also need time to prepare for their coming. I had questions about charging for the rescheduled appointment, they just hang up the call and wouldn't let me finish my sentence. LoL. I scheduled an estimate for 95 dollar on Monday which can be deducted form later service as they told me. Then they suddenly called me on Saturday morning said they are around and could be there in 20 min. On Saturday, I didn't have my sink ready, I thought it was an edit image. So we just took a quick look of my kitchen and they left in 5 minutes. However, when I have everything ready for later service, they told me that 95 cannot be deducted for later service because they did not provide an estimate at that time. The reason why it wasn't an estimate is because I didn't have all the materials ready. Be really careful to ask them to do your work. You need to get everything ready before they come even you are not professional and you may have questions, otherwise they will charge you every time they drop by for 5 minutes. Plus, the person who calls front desk need to be there before they can work, it cannot be your roommates or partners who have the same ID address with you. Highly not recommend based on the short service I had with them. Not polite, not professional, not patient. read more

Be sure to add 5% sur charge for using a card...Banks charge 3%...profit??? and 10% surcharge for signing a docusign contract to pay by phone. Add that to taxes and you get a 15% mark up on services. DEAL BREAKER FOR ME! read more

Niko came out and was done in a jiffy. Excellent service. Will definitely use them again. Needed someone ASAP and they came out a couple of hours later read more

We had our plumbing installed by WaterWork Plumbing on a new construction home. We paid them in full in the amount of $8,950. Then they installed a water heater in the amount of $1,700 without approval. To make matters worse, they charged my credit card on file without my authorization. I called the office to resolved the issue because this is not even the water heater that the owner wants and the office manager is extremely rude. She keeps hanging up on me and refusing to give my information to the owner to call me. She is also refusing to order the inspection, which they are responsible for ordering. She says they will not order inspection until they are paid in full, but they are paid in full, except for the $1,700 that was not approved for the water heater, which we are now trying to dispute with the credit card. This company is run by an extremely unprofessional office staff that has left us in a very difficult and stressful position. Update to respond to the owner who refuses to contact us. We never received two quotes for the heater. We didn't even receive an invoice for the heater...your staff ran our credit card without even calling to authorize. I was at the house today. It's very unprofessional to make such false accusations. David, you have been given wrong information by your staff. It's rude to hang up on your customers while they are talking and that is what your office staff did. It is also my right to write a review on yelp if I have been treated poorly as a consumer to warn other consumers. I wish I would of read the one star reviews before hiring your company to do the job. We deal with a lot of companies but we have never come across this treatment. My other reviews are for restaurants or nail salons, nothing serious like this. The heater was installed while my husband Christopher was out of town without his approval. Christopher is still waiting on a call from you. He will post his own review with the supported documents if needed. It's so childish to have to communicate to the owner through yelp. As the business owner, you should care to speak to your customer to try and resolve a serious issue. Do you think it's wrong to make a charge on a credit card without authorization? I hope so. Then you should call and speak to your customer and not resort to unprofessional threats that were made by your office staff. read more

I called first thing this morning about a clogged and leaking bathroom sink. I was first told they could come between 11-1 but Tanya called back about 9:15 and said that Kenny & Jaylon could be here in 20 mins, so I was very pleased. They were prompt, courteous and professional!!! They completed the original job and was able to take a look at a running toilet and fixed it. I wouldn't hesitate to call Waterwork again for any plumbing issues that arise. Thank you again...and Happy Holidays!!! read more

They showed up quick I had a terrible blockage all the way to the main Took a couple hours to drain the water and snake it out Coulda been a big mess but they did it right Plumbers are plentiful but these guys really did great on short notice read more

I have had a leaky sink for a month or so that the cold and sprayer but the technician said the sink was shot. The sink was replaced in no time and the water turned back on and all was working perfectly. read more

I could not have been more pleased from the second they answered the phone! They made me and my problems a priority. The plumber came and arrived clean and courteous. He could have easily taken me for a ride financially but didn't. He was thorough and explained my problem simply. He went above and beyond. He didn't leave any mess and my issue was solved. I would recommend Water Work Plumbing even to my mother if nobody was there to help her negotiate. Clean, honest, reasonably priced, and on time. Truly unheard of in a services provider! read more

First time reviewer. They're guys were awesome. Fast, reasonably priced. The tech was really great. No sales pitch, just came and got it done. 5 Stars. read more

I had water in the basement and the last plumber couldn't figure out where it was coming from! Nico got here faster than promised, took ONE LOOK and knew what was wrong. He fixed the problem, explained how I could easily and cheaply change the plumbing to prevented this from ever being an issue again and he left the area cleaner than he found it. Nico is a great asset to an expert level team. Cost me less than I expected too! read more

I've put off fixing my leaking shower faucet for 3 years () and finally when it got so bad it was keeping me up at night, I called waterwork plumbing. They had someone out to see me within 2 days, and he arrived on time (early in fact!) and fixed the issue within an hour. They have coupons for first time customers so be sure to sign up for their email list. I would definitely recommend! read more

Even though I ended not using WaterWork Plumbing, I feel I have to leave a good review because they were responsive and hassle-free when needed to cancel the appointment. I had a backed-up drain in the basement, I called WaterWork Plumbing (during regular working hours). The lady that took my order was nice and she was able to schedule an appointment the next day. She told me that I will receive a phone call before the technician will arrive, and she told me about how much would it cost and under what conditions. The next day she called back telling me that a technician was able to come earlier than the initial appointment - which was nice. About two minutes later I realized I had to cancel the appointment. I called, they immediately picked up, and with no questions asked the appointment was canceled. read more

WaterWork Plumbing is very professional. The caveat to the professionalism is the over ridiculous amount they charge you $76 per hour along with the standard $99 service charge. Most plumbing companies will assess the trip charge to your repair!!! I thought paying $200 plus dollars was a bit extensive given the repair job as small as tightening a loose pipe and light caulking. If you know of a plumbing company that can do the same service at a more affordable and reasonable rate, go with them. read more

These guys went out of their way to help me out with a major repair when insurance stuck me with the big part of the repair bill. It was an all day job and these guys really stuck to it! They were professional, courteous and hard workers. I would recommend them to anyone! read more

WaterWork Plumbing - Plumbing Near Me - Ferndale, Michigan

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It's 12:30 pm on Saturday 10/8/16. I'm looking for a plumbing service and decided to browse the reviews on Yelp. I read one of the bad reviews. The reviewer was upset that the company charged $95 for an estimate and said they took their $5K job to another business. The manager/owner/employee responded to the review. He said they take bad reviews seriously, and it's a shame the reviewer would tarnish their reputation by stating that they don't offer free estimates. The company representative said, "Call _______ for your free estimate." So I decided to call that number - right now - and see if I can put this free estimate controversy to bed. A woman answered. I told her my issue. She said it would be $95 to schedule an appointment to have someone come out. You absolutely and unequivocally do NOT offer free estimates, and you just tarnished your own image by telling a blatant and bold-faced lie. read more

Huge fee to get an outrageous quote.