It's never good when you are dealing with water issues but Don D was fantastic! Very thorough in diagnosing where the water was coming from. Replaced the garbage disposal efficiently and explained the new garbage disposal functions. I would highly recommend Don and WaterWork Plumbing. read more

WaterWork Plumbing - Plumbing Near Me - Ferndale, Michigan

We had a number of relatively minor plumbing issues such as sticking toilet flushes and slow faucet leaks that had accumulated until we finally decided to call a plumber out to take care of them. I searched and found Waterwork Plumbing on Yelp with overall very good reviews so I called them to set up an appointment. We also found a $20 coupon on their website that we could use. I was able to schedule an appointment for next day. Chris arrived on time and I walked him through each room where the problems were. He quickly sized up the several relatively minor plumbing issues and then tackled them one after another. Some he was able to fix immediately and some needed parts. Since we have Kohler fixtures and had previously found out that some of their parts carry a lifetime warranty, Chris made up a list of everything needed to finish the repairs and I contacted Kohler. Many parts are under a one-year warranty that was long expired. But certain parts like cartridges or valves have the Kohler lifetime warranty for replacement parts. The customer service lady was extremely helpful and set up my order for the warranted parts as well as the other replacement parts I needed. After about a week and a half, all of my parts were here so I called Waterwork to set another appointment to finish everything. They were able to schedule within a couple days; I asked if Chris was available and he was assigned. Once again he was on time and quickly completed each item so that everything was functioning normally again. He cleaned up and then wrote up the bill that was reasonable for the amount of work he did. Oh, and they offer a Veterans' discount to top it off. read more

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I have used WaterWork for several plumbing issues. They have always been quick to respond and very professional. Don serviced my latest issue and helped me mitigate my costs, while swiftly fixing my plumbing issue. Waterwork is my go to company for plumbing issues. read more

came out the same day , shower diverter cartridge needed to be replaced. he was very professional and removed the old cartridge. then my options were tear apart my bathroom tile or cut a large hole in the wall or I could try to find the part to replace it, then call him back to install. read more

Ryan came out, assessed the problem with my sewer line, fixed it and gave me advice how to prevent it from happening in the future. The rate was reasonable and no additional service call fee. read more

This company is amazing! They offered to be onsite the next day from when I called but we were out of town. They were in and out, inside of an hour. They explained every step and the gentleman was very kind and knowledgeable. If I need a plumber in the future I'm going to call Waterwork! read more

Do not trust this company. We had a sump pump installed in July and were told that it came with a warranty. Flood in Feb. The person who came out to fix it said it was improperly installed. $1K in damage and mold. Found out that WaterWorks does not have a warranty that they are willing to honor. David the manager told me they don't stand by their work and " if I want to, I can go sue them". I asked to speak with the owner or his manager and was told that there is no need because "we are at an impass". The owner can say whatever they want but his reviews on BBB speak for themselves. This company has an F rating. https://www.bbb.org/us/mi/ferndale/profile/plumber/waterwork-plumbing-0332-90020360 read more

Bad communication. I would not refer anyone to this company. You can't even call someone back.

I had a very nice plumber name John I explain what was wrong and he said no problem I'll take care of it and that he did !! Quick and to the point! I wouldn't use no other company from now on. THANKS SO MUCH JOHN! read more

We use Waterworks all the time for our plumbing jobs. From the time we place the call for service to Don coming over to fix everything, it was a wonderful experience. The initial call was for the garbage disposal. Since he fixed it really quick, he asked us if we had any other issues. We also had him fix a bathroom sink while he was there and it is working so much better. Don was very thoughtful. He made sure to wipe his boots when entering our house. He asked us if he should put on work booties, but we didn't think it was necessary. He was in and out fixing two things for us. He is very knowledgeable. They also charged us for a fair price. You can pay by check or card. Waterworks is our only preference. read more

Can't say enough about how pleased we were with Waterwork Plumbing. We needed a new bathtub fixture. Larry showed up on time and was very professional and his work was excellent. You can tell he is a Master Plumber. We will be recommending them and using their services again. A+ read more

Ryan got my gas line installed and took a quick look at my clogged shower head.This guy will go above an beyond to make sure you get quality service.Matchs quotes from other competitors read more

I've used WaterWork to accurately diagnose sewer/drainage issues we were experiencing. They always respond quickly with capable tradesmen and perform the services at the price quoted (or less). I won't hesitate to call them on any future plumbing needs. read more

this review is for Don specifically. Don has been out to my new home many times over. Sadly, I bought a lemon of a home that has required a ton of work, plumbing being only one issue of many. Don has been patient with me, has explained options and pricing, and has acted in kindness and care each time he comes out. I'm appreciative of him and wanted to publicly acknowledge him. Give this man a raise! He deserves it read more

It was a very difficult job. What a mess! The young men who came to help us were so kind. They were here for hours. When they were done and everything was working as if nothing had happened, they cleaned up everything, spic and span. I would definitely recommend Waterwork Plumbing for big and small jobs. The cost was far less than we anticipated after seeing the damage that was caused by our issue. Thank you David and crew read more

Don came out and replaced my outside faucet. He did a WONDERFUL job.....was in and out in less than an hour. I will use WaterWork plumbing again! read more

Very efficient and quality workmanship. The plumber arrived on time, and the job was completed as the quote indicated.

WaterWork had done quite a few good jobs at my home over the past few years. Unfortunately, the most recent visits turned out to be disasters. 1) I hired them because of a flood in the lower level of my home. The contractor supposedly cleared tree roots from my sewer line and "recommend(ed) annual service" on the receipt. Less than three months later, another flood. I called them and asked for the previous contractor to come out and he did. Guess what he found? Tree roots in less than three months? That made me conclude that either the first service wasn't really done or this contractor was being less than truthful. I was told it would cost an additional $300 to see the video of their work. I agreed to pay it and was told that it had to be uploaded from their office and emailed to me. I never received this so-called video that I paid for. I hired a "real" plumber, and haven't had an issue since. 2) Prior to this nightmare, I paid Waterwork to have a new garbage disposal installed. A month later, I noticed standing water under my sink. I hired a different plumber and was told that it had been installed improperly! Needless to say, I stood up for myself and sued them in court and won! read more

LESSON LEARNED: Don't hire these guys because of the rating--Read the reviews! We contacted Waterworks plumbing because of their good reviews. We had sink knobs which needed fixing, a shower cartridge which needed replacement and a toilet flapper which needed to be replaced. We asked the cost and he said $144 an hour. We were desperate--it's post pandemic we couldn't find any other available plumbers! So, we began working on the problems right away. The gentleman fixed the sink fixtures and moved on to the shower cartridge. He attempted to fix it several times, but water kept shooting out and even created a flood on our first floor. He couldn't figure out the problem. He then contacted the 1800 number for the shower manufacturer...waited to get a human and then began trouble shooting the problem. This was another 30 minutes and still no solution. He moved on, replaced the toilet flapper and brought us the bill of nearly $700!!!! No breaks, no money deducted...nothing. Instead just a new toilet flapper. SIDE NOTE: While working on the problem, he received a couple phone calls from what seemed like his boss asking him his whereabouts and asking why he's late. I sensed the gentleman's pressure after the phone call. I asked him if that was his boss, and he said yes. The next day the sinks weren't working again. I called the company and a man named David answered the phone. I told him I needed our plumber to come out again because the sinks weren't working and he gave me attitude. At first he tried to schedule it for the next day because they were busy and I said "our sinks aren't working"! He told me that he could send someone out right now. I couldn't because I was leaving the house and told him I'd be back by 3 and to let me know if someone can come out then. He never called back--but the plumber did show up. He fixed the issue and told me not to call back for this same issue--I told him we just paid nearly $700 for problems that are still not fixed! I contacted Cregger Plumbing to assess the same problem. They came out, spent 3 hours assessing and reviewing the problem and charged us NOTHING! They quoted us one price to fix the cartridge. I never ever would work with Waterworks company again. The only thing we got was a new toilet flapper for nearly $700! This company reeks of bad company ethic and leadership! read more

WaterWork Plumbing - Plumbing Near Me - Ferndale, Michigan

We have used Waterworks plumbing about 5 times. They are always very reasonably priced and get the job done quick. Jon was great to work with. read more

The serviceman arrived early. We had him fix a slight leak in our bathtub. He recommended other things that we may need. He was informative. The quality of the work was perfect. read more

Our service with WaterWork Plumbing was good and completed successfully. Our issue was fixed in a timely manner. Thank you for sending your experienced staff and efficient worker. read more

I won't trust this company after I used them for my property sewer line inspection. The guy was inexperienced and want to charge more just because he won't be able to get the job done correctly at the first place. I hired another company and they finished the task in less than 10 mins and no major issues at all. They just want to charge more by scaring the customer. Not professional at all my friend. read more

thank God for waterwork plumbing It's Sunday, We have a party today at the house We had a plumbing emergency They are the only ones that called back and showed up within 30 min and took care of the problem I called several companies Still didn't hear back from anyone else read more

WaterWork Plumbing - Plumbing Near Me - Ferndale, Michigan

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WaterWork Plumbing was incredibly responsive when I reached out, and there were able to schedule for next day service at a time that worked with my schedule. Guy was on time, completely professional, super thorough & even helped me find an identical replacement bathroom faucet at a local hardware store that I could go purchase, while he took apart my old faucet, so he was ready to install the new faucet as soon as I got back home...which was a great use of his time & didn't require him to come back for a 2nd visit to install. We will definitely be recommending WaterWork Plumbing, and using them again if we need to. read more

Appointment was scheduled the same day we called. Don was thorough, explained everything he did, and ensured everything was working well before he left. Very happy with his work. read more

Top notch again - resolved a clean out of pipes in basement from kitchen drainage. Nice, respectful (shoe booties and cleanup etc), and explains clearly issue. Actually got to be within 2 hrs of calling as well. This was a different service guy but same top notch service. He was able to review detailed notes from previous service so knew exactly where the cleanout was, previous issues and service completed (this was the same situation from couple years ago). My go-to and referred them to 2 other people as well. read more

Zach was friendly, straight to the point, and did exactly what he said he would in an efficient manner. I had a clogged outdoor patio drain, and he brought the right equipment to take care of it. Nice to know I've got a go-to plumber for the future! read more

Contacted WaterWork at 11:45 am and by 1:50pm someone came to my home to assess where water was entering my basement from the upstairs tub. The person sent to my home wore shoe coverings and did various things to identify the source of water. My water issue was not pluming related but tile and grout related. The Plumber who helped me offered some insights to the origin and offered reasonable remedies and was mindful that it is also out of his scope of experience but had seen success for others with similar challenges. He was kind and respectful of my home and my crated dogs. Appreciated the service and the interaction. read more

Bad attitude, left a drawing of a penis with your mama written on a pc.of drywall. They crossed the waterlines and had to come back to make repairs. Negative 4stars! read more

Watched these guys dig out side of the house I was working at the fix drain tiles. Years of negative grading with neighbors' property higher and their gutters draining along the house I was working eventually caused a huge cavern (whole) washing dirt away from the lower home. These guys 1. professional. 2. kind. 3. did a great job. They had to remove the fence (and put it back!) and reseeded the area. I am a contractor and I was impressed. I highly recommend . read more

They're very professional and easy to work with . I highly recommend them !! I called for emergency services and they answered right away . I am very happy with the services and highly recommend. read more

Amateur ran, liars, and crooks. Charged me nearly $300 to clear a line that coded back up within a few weeks when the water was not even being used. I called and told them I'm not satisfied with the job done since I paid $300 and nothing has changed, and the person on the phone told me they can come back out for $165 an hour. They also Charged me $90 to replace ONE TUBE on the back of a range that took them 5-10 minutes. I found the same tube online for $15. Never using their service again and don't recommend it to anyone. They market themselves as cheap service but really they're ran by inexperienced workers who only care about making a quick buck. Terrible!! Edit: I was not given pricing up front for the tube replacement. I was told it was an "easy fix that would take 10 minutes." There was no draining for over a month with no issue because no one has lived at this property until this week and the first time the drain is used, it's clogged! This company would rather spend their time on yelp, defending their bad work, than calling me directly and trying to fix the problem they've created. Never use them, they're more interested in having a good online reputation than actually having satisfied customers. My comments withstand and the owner would not even get on the phone to speak with me. In a cowardly act, he would rather have the receptionist speak with me when I asked to speak with him. But it seems he has all the time in the world to respond online - where others can see. Pitiful. read more

Chris saved our home renovation! Our first plumber was unreliable and Chris from Waterwork stepped in without missing a beat and did an excellent job finishing our project. He and the Waterwork office were always professional and reliable. Pricing was on the higher side, but not unreasonable for a reputable, home owner facing company. Our project included a tankless water heater, installation of finish plumbing fixtures in a bathroom and kitchen and installation of a washer and dryer. There was a minor issue with the installation of our washer, which Chris came out promptly to correct the next day. I would highly recommend the Waterwork team, and would use them again for plumbing needs. read more

Worst company I have ever dealt with. I used them regularly for about 5 years and the service is just terrible. They came to snake my drain less than two months ago and my drain is backing up again. THEY FOUND A GOLF BALL IN MY DRAIN - I DONT EVEN HAVE GOLF CLUBS. They offered no help - never owned up to their mistake and refused to help us in any way. The owner of the company wouldnt even get on the phnoe and have a converation. Sent his gatekeeper instead - who is about as good as comcast customer service agents. Read the reviews - do not hire this company. I wish I could give 0 stars. The owner gives a perfect review to his service below! read more

I've had the Best Experience with WaterWork plumbing 4 times now! I refer them anytime I hear of others having issues. Our Experience W their Representative who answers phone & makes appt. Friendly & most Accommodating. I spoke with Kim & told her it was a Emergency.! Within 30 mins, I had A Professional Plumber named Don! He was in & took care of problem in minutes!! Nicest Man,& neat & clean !! Couldn't be more pleased. I'm sure to call them again & again for any plumbing needs. A Solid Good Business. read more

We rely on Waterwork for all of our plumbing needs. They've cleared out tree roots from our sewer line, replaced the 100 year old pipes under our bathtub, repaired our garbage disposal, the list goes on and goes. They are responsive, efficient, and professional. We've tried out other local plumbing companies in the past, but Waterwork has become our go-to & favorite. read more

Had a really disappointing experience. I had called to make an appointment and explained over the phone exactly what I wanted done -- specifically, I was hoping to raise the water level in the toilet bowl, which after watching a bunch of how-to videos seemed perfectly within the laws of physics. They sent a technician, and standing in my doorway, said it was "impossible" -- the water level was dictated by the geometry of the bowl -- and charged me $100. I paid $100 for absolutely nothing aside from repeating in person what I has asked for on the phone an hour earlier. I don't honestly know if he was right or not, but I paid $100 for the experience. read more

Unfortunately, they sent me someone who went over cost on the initial estimate, with no real explantation. When I challenged the bill he said the extra costs were due to parts and the price of caulk. Since I had all the necessary parts to do the job, there was no need to add extra. But I guess that's how these plumbers make extra money, by adding the cost of the job. To add insult to injury, he didn't even caulk the toilets he charged me for. And...when I Iooked at the cameras I saw he took one of the water supply lines I purchased and put it is in his truck, which was completely strange. The entire experience was weird. read more

I brought Waterwork so they can bring to code my gas dryer set-up so I can install a new dryer. Over the phone, we were told that the time spent providing a quote would be discounted from the final cost of the work if we chose to go with Waterwork. When the plumber came and provided the quote he said he can complete the work the same day if needed as it was a pretty quick and easy job. Unfortunately, Waterwork refused to discount the time needed for the quote. After the work was done, they told me they would have discounted the ~$100 dollars for the quote, if the plumber quoted me today and came back another day to complete the work. But because he did the work same day, I had to pay that extra amount. Makes no sense. I am disappointed that WaterWork choose to make a quick buck rather than do the right thing and discount the quote charge. Because of this sleezy sales tactic and poor customer service by the main-office, I wouldn't use or recommend this company. read more