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    Watson Chevrolet

    2.4 (178 reviews)
    Open 8:00 am - 8:00 pm

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    Service entrence

    Came to the service department, for an oil change it was an easy drop off the person to help me out was pretty good, pick up also was very simple made a payment and out the door I went

    Very nice!

    My experience sure was OK, I was very excited to get a new car unfortunately, they didn't have what I wanted but they got me into a good car! They help me out with financing and good recommendations, Overall good people

    Went in at 4:40pm and they close at 5. Understandably they were upset at my late entrance but anywho, i had a chat about a part and the price difference that the parts were being sold in store vs their online parts store and he told me that they could mark up their prices 500% on the customer and that since they are the dealership there isnt much i could do. I bought my car there and didnt expect to hear that . Pcv hose origional price 20 bucks. Ended up being about 50 bucks . I DONT TRUST THEM

    Damage or poor workmanship they caused while repairing

    I wouldn't buy a car from them. I was supposedly on a waitlist to order a new Corvette for 2 years. I say supposedly because whenever I called to see how much longer it would be, I never got a straight answer. Then they would call and try and sell me a used one for more than the new one I wanted would cost. They always seem to have a lot of new ones, but couldn't order one for me. I'm guessing because I wanted a base model. So I called Phoenix dealers and got on their waitlist. I got a call a week later, ordered it, and received it a few weeks later. And paid less because taxes are less in Phoenix. Now more problems. I bought my new Corvette in Apr 2024 in Phoenix. On 1 Jul, with less than 1000 miles on it, I noticed the paint chipping around the headlights in 4 places. On the internet I saw this is a known defect. There's a service bulletin concerning it, number 22-NA-081, dated Apr 2022. This made me mad with GM/Chevy because they have known the issue for years and not done anything to correct. SO, DONT BUY A CORVETTE UNTIL THEY FIX THE ISSUE! I was told by Chevy Customer Service to bring the vehicle in to Watson Chevy for pictures and inspection to see if under warranty, which I did. I was told it was covered and bring in on 29 Jul for repair. I dropped my car off for 10 days to be fixed. I picked the vehicle up 7 Aug and the original damage looked repaired. There was unfortunately a small area of new damage/poor work done that they agreed to repair. Nine days after getting my car back, only one trip later, I noticed the same damage back that had just been fixed under warranty, one spot worse than the first time. Again I was asked to bring it in for pictures and approval, which I did on 23 August. It was agreed that I would bring the car in on 9 Sep for repair under warranty of the chipping. I thought I was being nice not having Watson Chevy pay for a rental car this time, and agreeing to not put my stripe or emblem back on yet in case the paint chipped again, as that costs them money. 16 Sep I picked up my vehicle and looked good. Mind you as of this point Watson was working with me to try and resolve my issues, and I blamed GM for sending out an inferior product with known defects. Soon after I was told by Chevy Customer Service that they could not offer me any compensation for my inconvenience as she was told the damage was my fault and not covered by warranty. I was very confused and mad. Speaking to the dealership I was told that a GM rep, who they would not identify, told them it was my fault as the front bottom center rubber piece was scratched along the bottom so Chevy wouldn't reimburse the dealership for the last repair. This "damage" they refer to is from backing out of my driveway going 1 MPH. The damage would not occur if there was no manufacturer defect!! Watson Chevy is now unresponsive to mine, the Better Business Bureau, and Chevy Customer Service requests. They finally gave me my stripe and emblem, but now I have to pay someone else to put them on. All I am asking for now is paperwork on what they did, and a letter explaining what happened with the warranty issue, as they said the last repair wasn't covered by warranty and supposedly they won't ever cover it again. They never have given me a final invoice on either repair, and I have been asking for over a month. They give me paperwork that has no mileage in or out or date in or out. They also did a terrible job putting the vehicle back together. I have an extra screw in my trunk and the area around the wheel well is not lined up correctly. What started out as them being helpful has now turned into a lot of frustration for me.

    Cristopher P.

    I purchased a 2021 Sierra 1500 in November of 2020, it currently is sitting at 20k miles and still covered by Bumper-to-bumper warranty. On 4/17/2022 I was driving down a paved road when my passenger rear tire went flat. Upon checking the tire, there was a 3-4-inch blowout on the wall of the tire. I was able to change the tire using the spare underneath, this was my first time using this tire since purchase. After winding down the tire I noticed several burn marks along the spare tire from where it sits on the frame while stored underneath; there is literally rubber burned onto the frame. This was very concerning as it is the only place to securely store a spare tire on this model of GMC truck and it is a big liability not knowing whether the spare tire is structurally safe to drive on. 4/17/22 was easter Sunday so no dealership/GMC customer service was open, on Monday morning 4/18 I called GMC to set up an appointment at Watson to have these issues repaired, they said it should all be covered under warranty (tire being a sidewall blowout not caused from "normal wear and tear"), and the spare tire defect needed inspection to calculate a fix. I brought the truck in around 11a on 4/18 (GMC was able to escalate this due to safety concerns driving on a tire that has been burned by the frame). I worked with Tyler Fitzgibbon and Gabe Stearns who took the truck back and brought it back within an hour saying that they will not replace the spare because the dust on my truck was proof enough I was off roading, and that the burn marks across the spare is "just the way it is" in GMC and Silverado trucks. There was nothing they would do. Let me start by saying that I have always been proud to drive GMC/Chevrolet, I purchase a new truck every few years and the way in which I have been accused for trying to get a brand new truck with less than 21k miles on it repaired for factory issues has made me never want to come back to Watson or even purchase another GMC/Chevrolet again. Tyler was new and just relaying information, but Gabe acted with complete disrespect, raised his voice at me and told me he wouldn't not do anything for me, this was an issue I needed to address with GMC and to get out of his service department. I am in awe at the way he is allowed to treat customers, especially when it comes to customers who buy brand new. Regardless of the issue, they did not offer a solution and left me to drive on an unsafe tire with no permanent or temporary fix. I believe the spare tire issue is a factory defect that warrants its own recall, also the spare tire should be covered under bumper-to-bumper warranty as it is not from "wear and tear". This is wrong of Watson to treat customers in this fashion and Gabe should be held fully responsible for the mishandling of this case. After escalting this to GMC executive resolution team, they took several days explaining they would find a solution and apologized for the way Watson acted. When I heard back from the executive team at GMC, they had an engineer tell me that this was perfectly fine, that's how they are designed... they are designed to burn rubber onto the frame of the truck.. it may be fine for a year.. maybe 2.. but what happens when that spare sits for longer.. this is wrong and they know it but its all about covering their own ass. Maybe save yourself a headache and buy a Ford.

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    Page 2 of 5

    Ask the Community - Watson Chevrolet

    Review Highlights - Watson Chevrolet

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    Royal Kia Tucson

    Royal Kia Tucson

    3.8
    (221 reviews)

    First experiences with them was back in 2018 when I got a new Soul. Their waiting area was nice,…read morebut they have improved it further since then with quite nice seats (only wish they had a few recliners for naps/back issues. Their culture, as I remember it, was one of positive energy, attentiveness (not just to customer "kissassery" but to the processes like getting the paperwork right, back checking TSB and recall info each time you get even a simple service done. Now, I used to be a mechanic, and as a former mechanic, here is my take on the service department in three crucial areas: 1. Upsell. I used to work for Quebeceaux GM and Quebeceaux, Mitsubishi, and (yeas ago, but if the news recently has been any indication then it sounds like Quebedeaux's dealerships have only slithered even further into unethical up-selling and your average stealership high pressure sales/service) and I have yet to even be told about some convoluted "recommended service - of any system, let alone one that a blind mouse could see is 100%. You know, like those service shops that come at you with a 6-month quote for 15 different fluid changes, inspections, and maintenance predictions? Yeah, they don't pull that crap at Royal. Not with my Soul back then, and not with my 2024 Niro EX Premium now. 2. No fake smiles or awkward pandering vibes. While, I am sure, there may be a degree of behavioral modification to oblige the professional culture/vibes Royal management/corporate is going for... It doesn't FEEL A the same as most places. I am not trying to say it is some polar opposite utopia ... Just... That it feels like the same culture being used towards CUSTOMERS is being applied to their sales and service people. Like... They are obviously expected to be professional and courteous... But I don't feel the awkward, over the top synthetic pleasantries from anyone there. You know... That.... 'Held at gunpoint' kind of customer service. That, robotic smile insincerity stuff. Maybe that is just my ADhD/Spectrum brain-stuff making me more sensitive to those "can't quite put my finger on it" voodoo vibes in the social atmosphere. Anyway, I like the environment there and feel comfortable being away from the safety and sanity of my house when at Royal Kia - seriously... I am not big on going places because society is unhinged and uneducated as hell these days. 3. No comebacks. Not just for service-related SNAFUs, but for those sloppy things other places do. Take for example, my parents have a RIDICULOUSLY expensive PHEV from some Mazda dealership on the east side of Tucson. It recently had a warranty service done for a CEL. All that was pretty routine and no big deal, just a random fluke issue that was completely minor and written off in the end as likely caused by a minor computer bug, since all testing of the car proved everything was running properly. Anyway... With that said, you would think that it would mostly be diagnostic, OBDii connector and test driving type stuff, right? Hardly any reason for anyone to get greasy, grimy, sticky-targum muck all over the hood or something, right? And ... Surely... With the chill diagnostic circumstances, surely they would not have been rushed or hectic enough to have those at excuses for NOT wiping their gunk off the paint/plastic, yeah? No. I was about to ceramic coat it for my parents last week and I had to reschedule because it took me an extra HOUR just for the washing/detailing stuff I had to do - ON A STILL NEW, HIGH END MAZDA LUXURY PHEV SUV! With that said, I have NEVER had anything but a freshly washed, gunk free vehicle returned to me. And, on this one in particular, I KNOW they treat vehicles with respect to cleanliness - since I have custom cream white and greystone leather seat covers. No way in heck some greasy fingered mechanic is getting in my car without leaving grimy evidence on THAT kind of material. So, maybe they use a service valet to move the cars? I dunno, but whatever they do, they respect your vehicle - even in the secret lair of the mechanics. Overall, me likey.

    We live in Benson. 45 miles from Royal Kia. Our 2016 Kia Soul had problems so we had it towed. Made…read morean appointment for the next day and everything was handled over the phone. Desiree was our service agent and was so very helpful. We had to leave the car over the weekend but they got it working in 2 days. We are very thankful for the outstanding service and communication. Of course it is a dealership and it was expensive but I want my wife's car in top notch condition. Thank you.

    Cactus Auto

    Cactus Auto

    2.6
    (87 reviews)

    IF YOURE INTERESTED IN THE WHITE 2015 SUBARU BRZ Limited, read this IMMEDIATELY! I was interested…read morein this car despite it being over priced (without a trade in vehicle it's almost $17k....and that's just the retail....without the lo Jack and dealer fees) I ended up getting a better deal on the same car in better condition (like $4.5k less then what they are asking here). this car is a RUST BELT CAR. It spent most of its life in Illinois/Indiana.....harsh winters and road salt and after investigating it looks like it wasn't well protected from the road salt. For a minute they didn't have pictures up on cactus auto of the vehicle, so after researching the VIN I found some auction photos from 20k miles ago. Let's just say those pictures opened my eyes to a lot of things about this vehicle that could be problematic if not addressed immediately The new pictures on cactus auto look "better" but The engine bay scared me away from purchasing this vehicle from cactus. When you go to look at this car, pop open the hood, don't be distracted by the tacky red painted components and look at everything that is metal. look at bolts holding the serpentine pulleys system. Look at the metal tube holding the dipstick. One thing I can see just from pictures is that The bolts are all still corroded. Even still in the "clean engine bay" photos, they have not been replaced. Replacing these corroded/rusted bolts is going to be a mechanics nightmare, if they snap while replacing pulleys, it's a serious problem for the mechanic. You see if this corrosion or rust has already started to make its way into the crankshaft, this vehicle is going to need to have its motor rebuilt in less than a year. Say the bolt on the harmonic damper randomly snaps...you're looking at Component Separation. In extreme cases, a failed bolt can allow the entire harmonic balancer to fall off while driving. This immediately stops the alternator, water pump, and power steering, often leading to rapid engine overheating. If you're interested in this car, and you're okay with the overpriced sticker on this vehicle, have cactus auto replace every corroded component in the engine bay. If they have integrity, they will do it. I think then they could possibly list it for almost $17k and it be a fair price after the corrosion is addressed. Also look at the frame, if rust is present visually without looking hard, there is forsure rust hidden deep within this cars structure. The 3 stars are only for Heather and her transparency that the vehicle was still in transit when I was inquiring about it and wanted pictures. She was professional. Hopefully they fix this and don't try to sell this potential Corroded nightmare to an unsuspecting buyer. Hope this helps look up the vin, read the CARFAX. you'll see, they replaced the serpentine belt since but the bolts have not been replaced.

    Recently visited this dealership because I received a mail lottery ticket, and it stated I won a…read moreprize. When I went to the dealership, they tried using my confirmation code to match the number on the board and said I didn't win and said they also ran out of earbuds to give to people who didn't win. I stated that the serial number determines the prize awarded, but they disagreed, even though it says it on the ad. When I was getting ready to leave, another employee talked to me and confirmed that it is the serial number you need to compare to the board, so no one at this place has the same information theyre sharing to people. Regardless, I made sure to compare the serial number to the board and didn't see a match either for some reason. My question is, What is the point of having the lottery card game and saying you need to match the symbols if it doesn't mean that you're going to win anything? That's false advertising. Additionally, I also called the "winners call" number (since I thought I won something since I had a match across on the lottery ticket) and entered in my confirmation code, and the line confirmed that I won a prize and it's been reserved, but why even have that number and make the person go through all these steps if the dealership says you lose anyway? Your ad is incredibly misleading and if you made tickets for everyone to "win" just so that they could come down to your dealership for a prize that doesn't exist, then that is super lame. If this is how your business operates, I can't imagine what sketchy "promotions" you'll lie to people about in order for them to buy a car. TLDR; business sent out lottery tickets and I got all 6 in a row; called the line and it confirmed I won a prize, went to dealership and they gave me incorrect information and also told me I didn't win anything and they ran out of consolation earbuds.

    Precision Toyota of Tucson

    Precision Toyota of Tucson

    3.0
    (571 reviews)

    Precision Toyota -- bought my first car here today. Funny enough, not a Toyota, but a BMW…read more Overall, the experience was great. The GM, Mr. Stewart, was very kind and professional, and the best salesman of all time has to be Ryan Moore. Ask for him if you go there -- incredibly smart, patient, and helpful throughout the entire process. However, if there's any talk about a manager and you hear the name Loui/Louis... run the other direction. A previous manager had already given us a lower number, but once Loui realized the earlier offer , he refused to honor it. Instead of working with us, he let his ego get in the way, walked out of the conversation, and because of that, we didn't buy the car that day. Ironically, we called the next day, explained the situation, and they fixed the price anyway. So Loui, if you're reading this... guess who got the price you said was impossible? Moral of the story: Precision Toyota = great. Mr. Stewart = great. Ryan Moore = the GOAT. Loui = no bueno

    This review is about the service department…read more I own a Toyota Camry and received a notice about a recall of the airbag sensors. I called and spoke to someone who said that they would need to order the parts. A few days later I was notified that the parts had arrived. I called and made an appointment using their after-hours automated service, but when I arrived a few days later at the appointed hour, they had no record of my appointment and said they would be too busy that day to handle it. I don't know why my appointment didn't get registered, but anyway I made a new appointment. I brought my car in the second time and they took care of it. They told me it would take four hours, but it ended up taking about six.

    Watson Chevrolet - car_dealers - Updated June 2026

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