Sold us a Hot Springs hot tub years and years ago, mentioning that if they were in business they…read morewould always service it. Fast forward to today, we have a slow leak, likely fixable, but suddenly they don't serve the very town they sold and serviced this hot tub in. We are an hour apart. I offered to pick them up. If you don't want to be sold a high end new hot tub, stay far, far away.

Good price! HORRIBLE service department!! We bought a pool and hot tub. The pool was installed on…read moreTuesday the hot tub on Wednesday. It is now Friday and the pool is leaking water. We have not even used it yet. The service department wants to give us the run around. They might be able to get to us in the next week or so. UNACCEPTABLE!!!! They had the audacity to say it looks like it's under warranty. Ya think??? Smh. Unless something changes soon I would NOT recommend!!!

Prompt and courteous service. They know their business and make it easy. As a first time pool…read moreowner, they answered each and every question I had for them. Helpful advice from a professional is always good thing. Four stars as they are pricey, but you get what you pay for. Highly recommend.

White glove install of our 18x36 pool with fantastic after sale/ warranty assistance. No large…read morescale project goes without issues, but it's how you handle it. These guys will have you sleeping nicely. Professional, prompt, and accountable. Great group at Polynesian. Highly recommend. .

Absolutely top notch!!! Amazing staff and absolutely beautiful store! Had no intention of…read morepurchasing a hot tub until I saw the Sundance Aspen....... Highly recommend to give this store a stop. Quality, kindness, and all around awesome! Don't let the review score scare you as the service and willingness to help by the staff shows they should be a 10 out of 5!!!!!!

Can't say enough about the great customer service! Niki is so knowledgeable, friendly and…read moreprofessional! We got a great deal, learned a lot about spas and can't wait to get started!

We purchased a jacuzzi from this place and it's been 5 star quality all around. Mike has been so…read morehelpful with instructions on how to maintain the chemical balance in the water and truly cares about what it is he does. We are so appreciative of everyone there! I'd buy again from this place in a heartbeat and recommend them to anyone that asks!

This place has everything we need to get our pool up and operating. Eric and Scott and are both…read moregreat, very knowledgeable and friendly. Newton is the best! Not only does he know more about pools (manufacturers, models, pumps, heaters, all accessories, and chemicals, etc...) he has amazing customer service and goes above and beyond without blinking an eye and is so friendly. I'd recommend this place and Newton to anyone.

After spending almost $300 with that other pool store in town, I went to Leslie's in a panic as my…read morepool was green with no end in sight and I had a big party coming up in less than a week. Nick at Leslie's was a godsend, helping me all along the way, taking my many panicky calls during the process and walking me through fixing the mess made by following the other store's advice. Pool was clean in time for the party, and I spent less with them than I ever have at that other store. Now I know where to go with all my pool needs.

I went online and ordered a hot tub cover for a replacement to mine. I paid for it at the end of…read moreMay. Then for no reason did I get a call or email. Just a strange text message saying there was a problem with payment and I needed to click this link and try paying again. So to me scam red flag all over. I called the store to have the ruddiest girl answer not by Hello or how may I help you. Never asked to look up my information to verify what is happening either. Started in on me that I need to call my bank and see why they canceled it and if my money was returned. I shouldn't be buying stuff unless I had money. Not a good way to start a conversation. Had hubby call the bank and they said it was completely approved and for no reason whatsoever 6 days later this company canceled the payment and returned the money. The card company told us it was extremely fishy and they would not approve the charge again and put extra measures on the card in case they tried anything fishy. This whole time still have not gotten a call to resolve the issue just a text every day to click the link. I never paid them they sent the hot tub cover anyways to our house and now threatening to take us to collections. Not sure but a horrible way to treat a first time customer. I will not do business with them ever again.

Great people who try hard. Free water tests are a good value! Owning a pool is challenging, but…read morestores like Leslie's make it easier.

Samuel did an awesome job educating me on what I need for my pool. Very helpful and tested the…read morewater quickly.

I understand that the past couple years have been hard on small companies due to the…read morepandemic...however...the poor customer service aspects of Quality Pool & Spa are unacceptable. I called in mid September to get on the calendar for a pool closing, my name and number was taken, however I never received a call back. I proceeded to call them again and asked for a date when my pool would be closed, and was grumpily told 10/20. I'm working on 10/20 in the basement, and occasionally look out to see if they are here or not as I have a couple questions to ask and the couple of workers that came out the pervious year were quite knowledgeable, but I don't see them. I look out a few hours later, and find the water lines had been blown out, but they workers are gone already. Checked my phone, no voicemails, No calls to let me know they are on their way, no knock on the door to let me know they arrived, nothing saying they were working here and they were done. I called back to ask if they are going to put the winter cover on, no answer, so I leave a voicemail. I proceed to call again the following morning to see if they are going to come out and put the cover on, to which I'm informed that I registered for the blow out service, instead of the full closing, even though I wasn't informed that they had different options when I setup the closing. They informed me that it was $300 to do the blow out service, and $435 to do the full closing. This company needs to do a better job at actually communicating with customers and not just handling things the way people think they want them handled. I'm a nobody, so I'm sure losing me as a customer isn't big deal to them, but it's sure going to make me feel better by not spending my money at this store anymore.

My family have been wanted to get a underground pool for about four years. we finally did it…read more Quality pools installed our pool this November. We could not be more happy on everything they did! If you are looking to buy a pool please call and ask for Ryan. Ryan and his crew are awesome to deal with. His crew (Eddy, Kyle and Nick) were extremely friendly. From start to finish they were extremely thorough.