Sold us a Hot Springs hot tub years and years ago, mentioning that if they were in business they…read morewould always service it. Fast forward to today, we have a slow leak, likely fixable, but suddenly they don't serve the very town they sold and serviced this hot tub in. We are an hour apart. I offered to pick them up. If you don't want to be sold a high end new hot tub, stay far, far away.

Good price! HORRIBLE service department!! We bought a pool and hot tub. The pool was installed on…read moreTuesday the hot tub on Wednesday. It is now Friday and the pool is leaking water. We have not even used it yet. The service department wants to give us the run around. They might be able to get to us in the next week or so. UNACCEPTABLE!!!! They had the audacity to say it looks like it's under warranty. Ya think??? Smh. Unless something changes soon I would NOT recommend!!!

Prompt and courteous service. They know their business and make it easy. As a first time pool…read moreowner, they answered each and every question I had for them. Helpful advice from a professional is always good thing. Four stars as they are pricey, but you get what you pay for. Highly recommend.

White glove install of our 18x36 pool with fantastic after sale/ warranty assistance. No large…read morescale project goes without issues, but it's how you handle it. These guys will have you sleeping nicely. Professional, prompt, and accountable. Great group at Polynesian. Highly recommend. .

Absolutely top notch!!! Amazing staff and absolutely beautiful store! Had no intention of…read morepurchasing a hot tub until I saw the Sundance Aspen....... Highly recommend to give this store a stop. Quality, kindness, and all around awesome! Don't let the review score scare you as the service and willingness to help by the staff shows they should be a 10 out of 5!!!!!!

Can't say enough about the great customer service! Niki is so knowledgeable, friendly and…read moreprofessional! We got a great deal, learned a lot about spas and can't wait to get started!

We purchased a jacuzzi from this place and it's been 5 star quality all around. Mike has been so…read morehelpful with instructions on how to maintain the chemical balance in the water and truly cares about what it is he does. We are so appreciative of everyone there! I'd buy again from this place in a heartbeat and recommend them to anyone that asks!

This place has everything we need to get our pool up and operating. Eric and Scott and are both…read moregreat, very knowledgeable and friendly. Newton is the best! Not only does he know more about pools (manufacturers, models, pumps, heaters, all accessories, and chemicals, etc...) he has amazing customer service and goes above and beyond without blinking an eye and is so friendly. I'd recommend this place and Newton to anyone.

Would not recommend. We purchased our pool in 2021, it was installed in July of that year. We…read morewere able to use it the pool the whole summer of 2022, this year we opened our pool, and the pump was making a loud screaming noise. I called thinking that Jager Pools would stand behind their product, but that unfortunately was not the case. He said, unfortunately it was out of warranty! So basically we received one summer of use out if that pump, spent over $13,000 dollars with an expectation that a pump should last more that one summer, and I also expected Jager Pools to stand behind their product. The offer I was given was, I could purchase the same pump at 25% off. What about replacing it? I even asked the associate on the phone, if you spent $13,000 on a pool, do you think the pump should last longer than that? His response was "it should". Extremely disappointed

Excellent partner. Bought our tub here and regularly meet with them on maintenance, water quality,…read morechemicals. They are superb and highly recommended. Enjoy the service they provide.

Great people who try hard. Free water tests are a good value! Owning a pool is challenging, but…read morestores like Leslie's make it easier.

Samuel did an awesome job educating me on what I need for my pool. Very helpful and tested the…read morewater quickly.

I understand that the past couple years have been hard on small companies due to the…read morepandemic...however...the poor customer service aspects of Quality Pool & Spa are unacceptable. I called in mid September to get on the calendar for a pool closing, my name and number was taken, however I never received a call back. I proceeded to call them again and asked for a date when my pool would be closed, and was grumpily told 10/20. I'm working on 10/20 in the basement, and occasionally look out to see if they are here or not as I have a couple questions to ask and the couple of workers that came out the pervious year were quite knowledgeable, but I don't see them. I look out a few hours later, and find the water lines had been blown out, but they workers are gone already. Checked my phone, no voicemails, No calls to let me know they are on their way, no knock on the door to let me know they arrived, nothing saying they were working here and they were done. I called back to ask if they are going to put the winter cover on, no answer, so I leave a voicemail. I proceed to call again the following morning to see if they are going to come out and put the cover on, to which I'm informed that I registered for the blow out service, instead of the full closing, even though I wasn't informed that they had different options when I setup the closing. They informed me that it was $300 to do the blow out service, and $435 to do the full closing. This company needs to do a better job at actually communicating with customers and not just handling things the way people think they want them handled. I'm a nobody, so I'm sure losing me as a customer isn't big deal to them, but it's sure going to make me feel better by not spending my money at this store anymore.

My family have been wanted to get a underground pool for about four years. we finally did it…read more Quality pools installed our pool this November. We could not be more happy on everything they did! If you are looking to buy a pool please call and ask for Ryan. Ryan and his crew are awesome to deal with. His crew (Eddy, Kyle and Nick) were extremely friendly. From start to finish they were extremely thorough.