This place will beat you. Traded in my car with them they gave me $500 for it, but sold it on the…read morelot for $7000. That's a huge profit and I wish I wasn't in a rush to get a new car. There were upgrades no nothing. The vehicle I did buy from them the transmission went a week later. Fortunately, the one smart thing I did was purchase the extended warranty.

Had my vehicle for 6 mos. i put it in for loose steering repairs they had it for 5 days and did…read morenothing but tell me i needed new tires not covered under warranty. Claimed they did an alignment and wheel balance for no charge. Again took 5 days. Picked up steering still loose don't feel safe to drive.

Overall a good experience. Salesman was good. Finance guy needs to learn to take no for an…read moreanswer. That said: I bought an allegedly "certified pre-owned vehicle." When I got it home I noticed several things that I was disappointed in. 1. The rear wiper blade was gone. That is, the rubber part that actually touches the glass was missing. I had to buy a new wiper blade. 2. There were no floor mats. 3. Brake pads need replacing all the way around. 4. Usually when I've purchased cars in the past they throw a little gas in it for you. Nothin'. First stop was a gas station. 5. The hard sell on the extras (service plan, etc, blah blah blah) by the financial guy was off-putting. Especailly after I told him I'm NOT BUYING ANYTHING EXTRA and he just kept on trying almost to the point of me getting up and walking out. Then when he finally gave up, he went and talked to somebody else and came back and tried again to get me to buy something extra. No means NO, guys! Certified, my ass. On a side note, test drove another "certified" vehicle before I decided on the one I bought. The brakes were literally grinding the rotors. Again, certified, my ass!

They told me over and over to come in. They offered me 14,200 for my car . I got there and the…read moreowner told me it was only a 2/10, his offer was 8,000. Yet, Penny , the online principle, kept telling me to stay there for the 14,200 . I left and got 12,400 somewhere else. This is bait and switch crap.

Recently bought a Tesla there at a great price. It had an issue O'Connell couldn't have known…read moreabout because it only appeared when the weather changed (a week after buying it). They not only honored the warranty, but they researched the issue, set up an appointment with Tesla, and O'Connell arranged to pay Tesla directly. No problems and no hassle.

i searched far and wide for a toyota corolla in the boston area and oconnell motors was a breath of…read morefresh air.. none of the hassling or tricks you run into at other dealership.. jack and ed went above and beyond helping answer all of my questions and didn't pressure me to buy .. all around great experience .. i highly recommend to anyone looking to buy a car in the eastern ma area..

Purchased a used 2023 Kia Niro GX Touring in late October 2025 All went well except for one thing…read more I was promised a 2nd key Fob in about 4 months after purchase. 6 months later still have not received. I called the salesman who I dealt with and left a message with my return phone number 3 times now about 1 week apart. NO return phone call from Josh very disappointed that they wouldnt even call back to at least explain why? This was a Certified Pre Owned vehicle.

Wow tough reviews on here! I am surprised!…read more I leased a new Kia Niro this week from Ken + Jeffrey on the sales team and Peter on the finance team. They were all wonderful to work with, friendly, knowledgable. The process of trading in my previous Kia and leading a new vehicle was extremely efficient + the team was kind enough to lend me a rental car for the few days in between knowing my older car was no longer operational. The new Niro was ready to go when I arrived this week + the team had been in touch about getting all of the paperwork done in advance. The car is beautiful + I got a full tutorial on how everything works. I know it will be a great choice for years to come and I appreciate Lev Kia!

I recently purchased a 2017 Mazda 3 from European Engineering. The process was pretty smooth, and I…read morefeel like they offered a fair price for my trade in. They allowed me to hop right in the car and test drive it worth in minutes of arriving. I did have a few complaints in regards to utilizing my own financing and having to wait a few days to pick up the car. I had never experienced this before and was taken back. They did suggest going with my own if it provided better APR which was nice. I just wasn't expecting to come back for the vehicle. The only other issue I had was that the vehicle was not very clean when I picked it up. It wasn't wiped down, stains and stick spots on various sections and part of the upholstery was pretty dirty. I was expecting a clean car with a nice shine when I purchased it. Overall I had a decent experience, some minor complaints here and there but I would suggest European Engineering if someone is in the market for this style of car.

2 day experience. Friday had a wonderful experience with kyle he seemed willing to help, we test…read moredrove it everything was good. he seemed kinda annoyed with us when we were making sure nothing was wrong with the car. There was an underlying pressure to just buy the car same day but we still wanted a ppi which we scheduled and TOLD HIM would be for the next day at 3:00. We were so ready to buy the car as we were just waiting to complete the ppi, we had also specifically told him we've been screwed by dealerships in the past hoping nothing would happen. On our hour drive up the next day with the ppi appointment scheduled, he had called us at 2:20, 10 minutes before he knew we were arriving saying they were going forward with paperwork for someone else on the car. Mind you we specifically told him what time we were arriving and the exact time of our ppi appointment. He sold the car from under us, with the only option of saving the car for us with a $500 nonrefundable deposit. He told us the car would likely not sell within 24 hours. We also live an hour away so not did he only waste my time, but played with my money as well, as i had to cut work short to make this happen. Not illegal, but certainly very scummy.

Bought a car here and then the next day they said the title was wrong so it will be a week. Ok, we…read morepaid for a rental car. Then, they said it would be an additional week. Long story short it's going to be a month and they couldn't care any less. They sold a car with the wrong title, it's their fault. We didn't plan on paying for a rental for a month. Sad part is, they knew it would take a month to correct the title and they keep saying another week, stringing us along. Never once an apology or an attempt for a loner car for their mistake.

At first glance, the Genesis of Framingham building may not stand out architecturally, but don't…read morelet that fool you--what this dealership may lack in curb appeal, it more than makes up for with exceptional service and an incredibly smooth car-buying experience. From the moment I stepped inside, every interaction with the team was professional, courteous, and efficient. Most notably, Derrick Smellie went above and beyond to make the entire process of purchasing my new Genesis GV80 not only easy but enjoyable. Derrick was knowledgeable, transparent, and truly focused on delivering an outstanding customer experience. His approach was consultative rather than pushy, and he took the time to walk me through every step, answer all my questions, and ensure I felt confident in my decision. The process of building and buying the GV80 was seamless from start to finish. The dealership handled everything with a level of organization and clarity that is rare in today's car-buying landscape. No games, no surprises--just excellent service. I would absolutely recommend Genesis of Framingham to anyone in the market for a new vehicle, and without hesitation, I'd suggest asking for Derrick Smellie. He sets the standard for what a luxury car buying experience should feel like.

Had a great experience working with Oren from start to finish. I was looking for a new RAV4 with a…read morefew specific options that I knew were relatively hard to find and although I knew they didn't have exactly what I was looking for on the lot, I wanted to go in for a test drive to get a feel for the car overall. Oren got us setup to test out a comparable XLE Premium and we loved it. From there I gave him the color, interior and options we wanted. He was able to find exactly what we were looking for at another location and had the car delivered to the lot the next day. We walked out at the end of the week with the car we wanted at the price we wanted. Oren was knowledgeable, communicative at every step, walked us through several financing options and I never felt pressured to make a decision I didn't want to make. I couldn't recommend Oren and the Bernardi team more.

I had the absolute worst experience of my entire life purchasing a used car from Bernardi Toyota. I…read morefelt like I was penalized for not financing through them and using my own bank. when it was time for me to process all the paperwork with my bank and my insurance company, the dealer paperwork was completely wrong two or three times. I had to go and forth numerous times with the business manager to get the right paperwork to satisfy the the bank needs to finance the car. A complete disaster. And when I picked up the car, the floor mats were missing and the gas tank was completely empty.

I had a great experience here! I have been looking for Tundra that I could afford with the options…read moreI wanted for about 3 years. I finally found a couple on their lot. Gabriel was helpful and let me take them both out for a test drive. I ended up wanting the black on black one, but when we went for the test drive, I noticed the alignment was off and the tires had asymmetrical wear. Gabriel got the truck aligned for me plus 4 brand new Toyo tires! It took less than a week to complete the trade in and registration process. Definitely recommend them for anyone looking.

I went to Automax because they had the only low mileage 2025 Ram 1500 in my area. The truck bed was…read morescratched up pretty bad and I told them I would like to have a small price break because it needed a bed liner and would also need two tires before long. The manager said the bed liner was $795 cost to them at Cap World and they would give me the liner for $350 - and no additional cost for installation. I called Cap World and asked for the installed price of the bed liner and it was $299. He confirmed it was the same drop in liner they installed for the dealer. Automax also demanded to do the financing with my bank even though I wanted to go to my local branch and bring them a cashier's check. The kicker was the documentation fee - $995. That is DOUBLE any reasonable and customary documentation fee! I really should have walked right then. When I picked up the truck they gave me ONE key and said that's all they had. So I have to pay $200 plus to get a back up key fob. My recommendation - shop anywhere but Automax Preowned!

Took them 8 months to get the promised roof rack installed, and multiple wasted visits. Has taken…read morethem over a year and a half to get me my promised second key and it STILL isn't here. They are only just now ordering it and saying I need to come back yet again to receive it. Why wasn't it ordered the first time I asked for it? Why do you have to ask six times to get anything done? Not a fan.

Was interested in a car for my daughter. Didn't like the rate the dealer's lender was offering…read more Secured funding through USAA after letting the salesman know that I would be doing that. Was strung along for almost a week only to learn that they supposedly 'won't do business with USAA because they have had bad experiences'. This would have been good to know a week ago. Were further insulting, telling me I could go with their lender and refinance somewhere down the line. All we needed to arrange for them to sell the car was for them to get the wire transfer set up and then verify it once it was processed. Needless to say we will be going elsewhere to a dealership who is actually interested in selling a car and being professional.

Before I start my review of Framingham Ford, I'd honestly like to say that I cannot understand all…read moreof the negative reviews on their service department. Honestly, if this was the case, it looks like they've made some major changes to their process because my experience this past week was nothing but perfect. We purchased a 2016 Ford Focus from another dealer in January of this year. The car had 16K miles on it and was perfect. Everything was like new and the car drove flawlessly during it's test drive. After a few months, my daughter complained to me about the car "stuttering" as she would take off from a dead stop. I took the car for a ride and experienced it for myself. Needless to say, I was not happy that my almost new car was experiencing transmission problems so early in the game. So I contact the dealer I bought the car from and they proceed to tell me that "it's normal for that transmission to do that" without even taking the car for a ride! I was floored. I then called another dealer close to home who tells me the same thing over the phone without even seeing the car! As you can imagine, I was not happy and actually considered trading in the car! But, how could I do that with a transmission that skipped? A friend of mine at work then told me about Framingham Ford and the good experience he had with them. He also referred me to two other coworkers that bought cars from them as well and we re very satisfied with their service. The best part about it is that they're located literally 10 minutes from work! So I called. My call was forwarded to Dave Vantre in Service. I explained to Dave what was going on and what the other dealers said and he agreed that something is not right with the car. I explained to him that the car is my daughters and she needs tit to commute back and forth to school. He then schedules me for the very next day after a cancellation. I dropped the car off on Monday afternoon, Dave confirmed the warranty and told me it should be ready tomorrow. And as planned, Dave called me to tell me that the car was fixed and that the entire repair was under warranty. He was also kind enough to point out uneven tire wear due to an alignment issue that I approved to repair. Total bill was $89! And the car drives like new with almost no affect on our family schedule. Thank you Dave and Framingham Ford for an absolutely great service experience! I'll be back for sure whenever I need something for the car or my truck!

Took my Mustang Shelby GT350 in for service at McGovern Ford Framingham (formerly Framingham Ford)…read morefor an oil change and state inspection on May 23, 2026. Good: The oil change seems fine. Bad: While my car was getting inspected, I saw a service tech (not the inspector) run their bare right hand over the hood of my car as they walked by it. Ugly: The oil change was nearly $380 before taxes: 225.30 - 10 quarts of oil 87.71 - oil filter (KR3Z-6731-A) 40.83 - labor 25.45 - disposal fee ====== $379.29 The same oil change at this location in May 2024 was nearly $290 before taxes: $166.60 - oil 73.09 - filter (KR3Z-6731-A) 29.95 - labor 19.38 - disposal fee ====== $289.02 The multi-point inspection from the McGovern Ford service tech showed all 4 tires with a tread depth of 3/32". The inspector at the McGovern state inspection failed the tires even though the Massachusetts minimum is 2/32". The reason given was "All 4 tires below 3/32nd" (see image). Code of Mass Regulations states that a certificate of rejection shall be given if "tread depth gauge reveals less than 2/32 inch of tread depth"...not 3/32 inch. I was then given a quote for new tires and an alignment by McGovern Ford (see image): 2,546.48 - mount + balance 4 TIRES 179.95 - wheel alignment I feel the McGovern inspector intentionally failed the tires in order for McGovern Ford to sell overpriced tires and additional services to me. I went to a different inspection station that understands performance tires and cars 3 days later on May 26. It passed inspection. The inspector there pointed out tread depth is 3/32 and above the tire wear indicators bars. The car (including the tires) passed per RMV 540 CMR (Code of Massachusetts Regulations), § 4.04 - Procedures for Inspection of Non-commercial Motor Vehicles