This place will beat you. Traded in my car with them they gave me $500 for it, but sold it on the…read morelot for $7000. That's a huge profit and I wish I wasn't in a rush to get a new car. There were upgrades no nothing. The vehicle I did buy from them the transmission went a week later. Fortunately, the one smart thing I did was purchase the extended warranty.

Had my vehicle for 6 mos. i put it in for loose steering repairs they had it for 5 days and did…read morenothing but tell me i needed new tires not covered under warranty. Claimed they did an alignment and wheel balance for no charge. Again took 5 days. Picked up steering still loose don't feel safe to drive.

They told me over and over to come in. They offered me 14,200 for my car . I got there and the…read moreowner told me it was only a 2/10, his offer was 8,000. Yet, Penny , the online principle, kept telling me to stay there for the 14,200 . I left and got 12,400 somewhere else. This is bait and switch crap.

Herb Connolly Chevrolet Framingham…read more ***Beware of service manager Jay and service rep Joie Mullen - deceptive and unprofessional conduct*** I bought a brand new 2025 Chevy Silverado 2500 last February directly from Herb Connolly Chevrolet Framingham and, at the same time, purchased a brand new Fisher XV2 plow through this dealership for about $12,000, including their installation. In hindsight, I should have purchased the plow directly from Fisher, but I relied on the dealership's representations. The salesman, Joao Demarchi, and the finance manager I worked with both told me that if there were any issues, everything would be covered under warranty. I drove the truck home and did not use the plow until January 26th, which was a major snow day. I own two businesses and normally handle plowing ourselves. After less than four hours of light use at the first location, the plow's lifting mechanism completely stopped working. We didn't even make it to the second location. This was especially disappointing because I was told this was Fisher's most powerful and reliable plow. The truck had to be towed in because the plow failure made it unusable. When I brought it in, I was told that just to diagnose the plow would cost $250 per hour, despite being told the plow and installation were covered under warranty. I spoke with service rep Joie Mullen, who denied that any warranty applied and refused to assist unless I agreed to pay out of pocket. I went in person the following morning to try to resolve this. Again, I was told nothing would be done unless I paid the $250 per hour diagnostic rate. At this point, I was without my primary work vehicle and had to rely on my brother's accessible van to get to work. I explained that Fisher provides a two-year manufacturer warranty and that, under Massachusetts law, this product should be covered by the implied warranty of merchantability, since it failed to perform its basic function after only a few hours of use. I asked for the issue to be handled properly rather than escalating the matter further. I was dismissed and given no meaningful help. Eventually, I spoke with General Manager Brendon Connolly, who actually listened to what happened. To his credit, he stepped in immediately and said he would take care of the situation and ensure the issue was resolved. Only after the GM intervened did the service manager Jay become cooperative. This should not require escalation to the GM for a brand-new product that failed almost immediately. Even after approval to fix it, the dealership took nearly three weeks to complete the repair. For almost two weeks, there was no progress at all. I had to repeatedly call, text, and show up in person just to get basic updates. During this time, my truck and plow were sitting there unusable, which directly impacted my work. Overall, this experience was extremely frustrating and unprofessional. If not for the GM stepping in, this would not have been resolved. I will not be doing business with this dealership again and would strongly recommend others be cautious when dealing with their service department.

Recently bought a Tesla there at a great price. It had an issue O'Connell couldn't have known…read moreabout because it only appeared when the weather changed (a week after buying it). They not only honored the warranty, but they researched the issue, set up an appointment with Tesla, and O'Connell arranged to pay Tesla directly. No problems and no hassle.

i searched far and wide for a toyota corolla in the boston area and oconnell motors was a breath of…read morefresh air.. none of the hassling or tricks you run into at other dealership.. jack and ed went above and beyond helping answer all of my questions and didn't pressure me to buy .. all around great experience .. i highly recommend to anyone looking to buy a car in the eastern ma area..

Bygones, whatever issue, as I had in the past, chalk it up to my immaturity and narcissism…read more Got very lucky today, my horn went out in my 24 Kia Sportage, which is a very good car, and the Norwood dealership is booking a week out, so I sent a note to these guys and then came in on a Monday morning, always busy I'm sure, and they were nice and also were able to fit me in, finishing up my car by 2:30 PM, with a smile! Kevin gave me a nice ride and shared his photography skills, And Nick could not have been more professional or helpful. Also got to say hello to Ken, from whom I bought a car a while ago, and it may be time for another one. Great dealership, there aren't enough of these!

I had an excellent experience at this dealership. I was getting three recalls taken care of. They…read morewere the only nearby dealership that could promise me same day service. They called the day before to go over everything. They had promised me if I dropped it off at 9 AM, they would have it ready by 5/5:30 PM. I dropped it off at 9:40, and they called me that they were done at 1:35! They did everything for free and even did a multipoint inspection for free. When they found stuff that needed to be taken care of, they were happy for me to pick the car up instead of having it done there. They didn't pressure me or swindle me or try to get money out of me. They just did good work quickly and efficiently! I would go there again in an instant if I needed something!

We had the best experience! My husband and I were in the market for a used convertible. After…read morenarrowing down our choices, we fell in love with a 2007 Mercedes Benz SL 550 convertible. From the initial inquiry to our test drive, Sarah was an amazing resource. She provided the CarFax and promptly answered all of our questions. The agent we worked with was also great. Not pushy, and very supportive. The owner even took the time to come in and congratulate us. For a small specialty shop they were amazing and up front. We drove home with the convertible and have been ridiculously happy ever since!

service department was great, sales wasnt. They seem to sell cars bought off auction that havent…read morebeen taken care of and are marked down slightly cheaper than other dealerships to entice buyers. Get a ppi and be prepared to have work done on the car.

Bought a car here and then the next day they said the title was wrong so it will be a week. Ok, we…read morepaid for a rental car. Then, they said it would be an additional week. Long story short it's going to be a month and they couldn't care any less. They sold a car with the wrong title, it's their fault. We didn't plan on paying for a rental for a month. Sad part is, they knew it would take a month to correct the title and they keep saying another week, stringing us along. Never once an apology or an attempt for a loner car for their mistake.

I went to look at and drive a Genesis G90 on Sunday. I was working with Nick. I expressed interest…read morein purchasing the car. The car had less than 30K miles. We even appraised my trade in the deal. I had asked Nick if they would fix the dent in the rear bumper, and if the car could be certified. He said the CPO people are not available on a Sunday. He would check on Monday. On Monday, I was informed the dent would be fixed and that he was waiting on the CPO. On Wednesday morning, I received an email from CarGurus at 5:54 AM that the car was sold! I did not even get a call or notice from the dealership! Since it was before the dealership opened, I texted the dealership. I received a response that someone came in Tuesday and purchased the vehicle. They further told me that the car had an open recall and was not able to be certified?! Shouldn't I have been told this on Sunday by the salesman this piece of information? Its obvious that the sales process has some issues. Someone is not keeping the client or front line people informed. I have called to discuss twice, and not received a reply. I would have expected a higher level of integrity from a Genesis dealership, but maybe not. It is still a car dealership.

Purchased a 2026 Tacoma TRD Pro from Ryan W. I felt like he wanted me to make the best decision at…read moreevery step and helped me find the right truck instead of pushing me into the most expensive. A large amount of negative reviews seem to be based around customer service & the service shop. I can't speak on what others experienced but I'd go back to Ryan for another car with no hesitation. If you're looking to purchase a car, ask for Ryan W and you won't be let down.

Best car buying experience in over 20 years! Ryan Wormmood was an absolute professional and helped…read moreus get the car we wanted so quickly. He also helped coordinate the registration team to get us license plates after normal working hours. 10/10 would buy here again, thank you so much for your assistance and we love our new Toyota!

I had a great experience here! I have been looking for Tundra that I could afford with the options…read moreI wanted for about 3 years. I finally found a couple on their lot. Gabriel was helpful and let me take them both out for a test drive. I ended up wanting the black on black one, but when we went for the test drive, I noticed the alignment was off and the tires had asymmetrical wear. Gabriel got the truck aligned for me plus 4 brand new Toyo tires! It took less than a week to complete the trade in and registration process. Definitely recommend them for anyone looking.

I went to Automax because they had the only low mileage 2025 Ram 1500 in my area. The truck bed was…read morescratched up pretty bad and I told them I would like to have a small price break because it needed a bed liner and would also need two tires before long. The manager said the bed liner was $795 cost to them at Cap World and they would give me the liner for $350 - and no additional cost for installation. I called Cap World and asked for the installed price of the bed liner and it was $299. He confirmed it was the same drop in liner they installed for the dealer. Automax also demanded to do the financing with my bank even though I wanted to go to my local branch and bring them a cashier's check. The kicker was the documentation fee - $995. That is DOUBLE any reasonable and customary documentation fee! I really should have walked right then. When I picked up the truck they gave me ONE key and said that's all they had. So I have to pay $200 plus to get a back up key fob. My recommendation - shop anywhere but Automax Preowned!

Took them 8 months to get the promised roof rack installed, and multiple wasted visits. Has taken…read morethem over a year and a half to get me my promised second key and it STILL isn't here. They are only just now ordering it and saying I need to come back yet again to receive it. Why wasn't it ordered the first time I asked for it? Why do you have to ask six times to get anything done? Not a fan.

Had car serviced and hey missed an active oil leak. Ron's Tire found it in 5 minutes. Was down…read more11/2 quarts. MetroWest Hyundai service is incompetent. Will never use them again. Herb Connolly Hyundai was very good before they sold to MetroWest Hyundai.

Took my Mustang Shelby GT350 in for service at McGovern Ford Framingham (formerly Framingham Ford)…read morefor an oil change and state inspection on May 23, 2026. Good: The oil change seems fine. Bad: While my car was getting inspected, I saw a service tech (not the inspector) run their bare right hand over the hood of my car as they walked by it. Ugly: The oil change was nearly $380 before taxes: 225.30 - 10 quarts of oil 87.71 - oil filter (KR3Z-6731-A) 40.83 - labor 25.45 - disposal fee ====== $379.29 The same oil change at this location in May 2024 was nearly $290 before taxes: $166.60 - oil 73.09 - filter (KR3Z-6731-A) 29.95 - labor 19.38 - disposal fee ====== $289.02 The multi-point inspection from the McGovern Ford service tech showed all 4 tires with a tread depth of 3/32". The inspector at the McGovern state inspection failed the tires even though the Massachusetts minimum is 2/32". The reason given was "All 4 tires below 3/32nd" (see image). Code of Mass Regulations states that a certificate of rejection shall be given if "tread depth gauge reveals less than 2/32 inch of tread depth"...not 3/32 inch. I was then given a quote for new tires and an alignment by McGovern Ford (see image): 2,546.48 - mount + balance 4 TIRES 179.95 - wheel alignment I feel the McGovern inspector intentionally failed the tires in order for McGovern Ford to sell overpriced tires and additional services to me. I went to a different inspection station that understands performance tires and cars 3 days later on May 26. It passed inspection. The inspector there pointed out tread depth is 3/32 and above the tire wear indicators bars. The car (including the tires) passed per RMV 540 CMR (Code of Massachusetts Regulations), § 4.04 - Procedures for Inspection of Non-commercial Motor Vehicles

1 Star Review: Outrageous Repair Costs and the Most Unprofessional Staff I Have Ever Encountered…read more My mom has just gone through the worst dealership service experience of her entire life at this Ford service center, and the behavior of service associate Vivien Yehling-Martins has been absolutely shocking. I truly cannot believe Ford allows someone who treats customers like this to represent their brand. My mom brought in her 2019 Ford Edge because the transmission failed at only 68,000 miles. That alone is unacceptable for a car this new. But the nightmare that followed was even worse. Her car has now been sitting in their service department for over a month without a single repair being done. We never once received an update. My mom had to call again and again, some days six or seven times, only to be ignored or told to "call back later." We were treated like we were bothering them simply by asking about the status of a car they've kept for more than thirty days. And then there is Vivien Yehling-Martins. From day one she has been dismissive, rude, and completely unprofessional. When my mom asked simple, reasonable questions like whether the state inspection could be done while the car was already there, Vivien responded with "I have already gone above and beyond for you." This was after doing absolutely nothing for an entire month. But today crossed every line imaginable. When my mom asked again about basic information on her car, Vivien raised her voice at her. She actually got into a screaming match with my mom. My mom was calm the entire time, and still Vivien escalated the situation and yelled. I have never seen a service employee speak to a customer like that. It was humiliating, unnecessary, and beyond unprofessional. The communication has been chaotic. One day we were told the car had been diagnosed. The next day we were told it hadn't. Then we were told a transmission had been ordered. Later we were told they were "still checking." Every single story contradicted the one before it. There was no consistency and no accountability. And then the worst part. The repair estimate suddenly shot up to $14,000. Fourteen thousand dollars. For a car with only 68,000 miles. Not only is that absurd but there was no proper explanation for it. No paperwork we could trust. No breakdown that made sense. Just "That's the cost," according to Vivien. The price increases changed multiple times without any justification, and every attempt to get clarity was met with irritation and attitude. After more than a month, nothing has been repaired. Nothing has been inspected. Nothing has been communicated. Instead my mom was yelled at by the very person who is supposed to help her. This is the most disrespectful and unprofessional experience we have ever had at a dealership. We are now preparing to file complaints with Ford corporate, the BBB, and the state consumer protection office, because no customer should ever be treated this way. We will never return to this dealership. And we strongly recommend that anyone reading this avoid this place entirely. No one deserves to be spoken to the way my mom was spoken to by Vivien Yehling-Martins, and no one deserves to be charged $14,000 for a problem that should never happen to a car this new.