Overall a good experience. Salesman was good. Finance guy needs to learn to take no for an…read moreanswer. That said: I bought an allegedly "certified pre-owned vehicle." When I got it home I noticed several things that I was disappointed in. 1. The rear wiper blade was gone. That is, the rubber part that actually touches the glass was missing. I had to buy a new wiper blade. 2. There were no floor mats. 3. Brake pads need replacing all the way around. 4. Usually when I've purchased cars in the past they throw a little gas in it for you. Nothin'. First stop was a gas station. 5. The hard sell on the extras (service plan, etc, blah blah blah) by the financial guy was off-putting. Especailly after I told him I'm NOT BUYING ANYTHING EXTRA and he just kept on trying almost to the point of me getting up and walking out. Then when he finally gave up, he went and talked to somebody else and came back and tried again to get me to buy something extra. No means NO, guys! Certified, my ass. On a side note, test drove another "certified" vehicle before I decided on the one I bought. The brakes were literally grinding the rotors. Again, certified, my ass!

They told me over and over to come in. They offered me 14,200 for my car . I got there and the…read moreowner told me it was only a 2/10, his offer was 8,000. Yet, Penny , the online principle, kept telling me to stay there for the 14,200 . I left and got 12,400 somewhere else. This is bait and switch crap.

Recently bought a Tesla there at a great price. It had an issue O'Connell couldn't have known…read moreabout because it only appeared when the weather changed (a week after buying it). They not only honored the warranty, but they researched the issue, set up an appointment with Tesla, and O'Connell arranged to pay Tesla directly. No problems and no hassle.

i searched far and wide for a toyota corolla in the boston area and oconnell motors was a breath of…read morefresh air.. none of the hassling or tricks you run into at other dealership.. jack and ed went above and beyond helping answer all of my questions and didn't pressure me to buy .. all around great experience .. i highly recommend to anyone looking to buy a car in the eastern ma area..

Bygones, whatever issue, as I had in the past, chalk it up to my immaturity and narcissism…read more Got very lucky today, my horn went out in my 24 Kia Sportage, which is a very good car, and the Norwood dealership is booking a week out, so I sent a note to these guys and then came in on a Monday morning, always busy I'm sure, and they were nice and also were able to fit me in, finishing up my car by 2:30 PM, with a smile! Kevin gave me a nice ride and shared his photography skills, And Nick could not have been more professional or helpful. Also got to say hello to Ken, from whom I bought a car a while ago, and it may be time for another one. Great dealership, there aren't enough of these!

Purchased a used 2023 Kia Niro GX Touring in late October 2025 All went well except for one thing…read more I was promised a 2nd key Fob in about 4 months after purchase. 6 months later still have not received. I called the salesman who I dealt with and left a message with my return phone number 3 times now about 1 week apart. NO return phone call from Josh very disappointed that they wouldnt even call back to at least explain why? This was a Certified Pre Owned vehicle.

I recently purchased a 2017 Mazda 3 from European Engineering. The process was pretty smooth, and I…read morefeel like they offered a fair price for my trade in. They allowed me to hop right in the car and test drive it worth in minutes of arriving. I did have a few complaints in regards to utilizing my own financing and having to wait a few days to pick up the car. I had never experienced this before and was taken back. They did suggest going with my own if it provided better APR which was nice. I just wasn't expecting to come back for the vehicle. The only other issue I had was that the vehicle was not very clean when I picked it up. It wasn't wiped down, stains and stick spots on various sections and part of the upholstery was pretty dirty. I was expecting a clean car with a nice shine when I purchased it. Overall I had a decent experience, some minor complaints here and there but I would suggest European Engineering if someone is in the market for this style of car.

service department was great, sales wasnt. They seem to sell cars bought off auction that havent…read morebeen taken care of and are marked down slightly cheaper than other dealerships to entice buyers. Get a ppi and be prepared to have work done on the car.

Bought a car here and then the next day they said the title was wrong so it will be a week. Ok, we…read morepaid for a rental car. Then, they said it would be an additional week. Long story short it's going to be a month and they couldn't care any less. They sold a car with the wrong title, it's their fault. We didn't plan on paying for a rental for a month. Sad part is, they knew it would take a month to correct the title and they keep saying another week, stringing us along. Never once an apology or an attempt for a loner car for their mistake.

I went to look at and drive a Genesis G90 on Sunday. I was working with Nick. I expressed interest…read morein purchasing the car. The car had less than 30K miles. We even appraised my trade in the deal. I had asked Nick if they would fix the dent in the rear bumper, and if the car could be certified. He said the CPO people are not available on a Sunday. He would check on Monday. On Monday, I was informed the dent would be fixed and that he was waiting on the CPO. On Wednesday morning, I received an email from CarGurus at 5:54 AM that the car was sold! I did not even get a call or notice from the dealership! Since it was before the dealership opened, I texted the dealership. I received a response that someone came in Tuesday and purchased the vehicle. They further told me that the car had an open recall and was not able to be certified?! Shouldn't I have been told this on Sunday by the salesman this piece of information? Its obvious that the sales process has some issues. Someone is not keeping the client or front line people informed. I have called to discuss twice, and not received a reply. I would have expected a higher level of integrity from a Genesis dealership, but maybe not. It is still a car dealership.

Had a great experience working with Oren from start to finish. I was looking for a new RAV4 with a…read morefew specific options that I knew were relatively hard to find and although I knew they didn't have exactly what I was looking for on the lot, I wanted to go in for a test drive to get a feel for the car overall. Oren got us setup to test out a comparable XLE Premium and we loved it. From there I gave him the color, interior and options we wanted. He was able to find exactly what we were looking for at another location and had the car delivered to the lot the next day. We walked out at the end of the week with the car we wanted at the price we wanted. Oren was knowledgeable, communicative at every step, walked us through several financing options and I never felt pressured to make a decision I didn't want to make. I couldn't recommend Oren and the Bernardi team more.

I had a very disappointing service experience at Bernardi Toyota after many years of being a loyal…read moreToyota customer. I brought my 2017 Toyota Prius in for service and dropped it off around 10:30 AM. Later, the service advisor called me with recommendations totaling about $1,800, including routine service and additional major work such as brakes. Since this was more than I could spend at the time, I declined the additional work and then called back about 20 minutes later to approve only the regular service. I was told the car would be ready within about an hour and that I would receive a call. Several hours passed with no update. After about five hours, I called the dealership myself and was told the car had been ready for a long time. When I asked why nobody had called me, the service advisor claimed that he had called and sent a text. I did not receive either. Instead of simply acknowledging the communication problem, he became rude, argumentative, and repeatedly interrupted me. When I came to pick up the car, I asked to speak with the Service Director because I did not want to continue dealing with the same advisor. Unfortunately, that interaction was also disappointing. He did not ask what happened, did not invite me to sit down, did not show much concern, and also became argumentative when I said I intended to file a complaint with Toyota. Nobody apologized or made any real effort to understand the issue. I have owned multiple Toyota vehicles over the years and have serviced my Prius at Bernardi for a long time. I do not expect perfection, but I do expect basic courtesy, clear communication, and professionalism. This visit fell far below that standard.

I had a great experience here! I have been looking for Tundra that I could afford with the options…read moreI wanted for about 3 years. I finally found a couple on their lot. Gabriel was helpful and let me take them both out for a test drive. I ended up wanting the black on black one, but when we went for the test drive, I noticed the alignment was off and the tires had asymmetrical wear. Gabriel got the truck aligned for me plus 4 brand new Toyo tires! It took less than a week to complete the trade in and registration process. Definitely recommend them for anyone looking.

I went to Automax because they had the only low mileage 2025 Ram 1500 in my area. The truck bed was…read morescratched up pretty bad and I told them I would like to have a small price break because it needed a bed liner and would also need two tires before long. The manager said the bed liner was $795 cost to them at Cap World and they would give me the liner for $350 - and no additional cost for installation. I called Cap World and asked for the installed price of the bed liner and it was $299. He confirmed it was the same drop in liner they installed for the dealer. Automax also demanded to do the financing with my bank even though I wanted to go to my local branch and bring them a cashier's check. The kicker was the documentation fee - $995. That is DOUBLE any reasonable and customary documentation fee! I really should have walked right then. When I picked up the truck they gave me ONE key and said that's all they had. So I have to pay $200 plus to get a back up key fob. My recommendation - shop anywhere but Automax Preowned!

Was interested in a car for my daughter. Didn't like the rate the dealer's lender was offering…read more Secured funding through USAA after letting the salesman know that I would be doing that. Was strung along for almost a week only to learn that they supposedly 'won't do business with USAA because they have had bad experiences'. This would have been good to know a week ago. Were further insulting, telling me I could go with their lender and refinance somewhere down the line. All we needed to arrange for them to sell the car was for them to get the wire transfer set up and then verify it once it was processed. Needless to say we will be going elsewhere to a dealership who is actually interested in selling a car and being professional.

We have had a very frustrating experience with this dealership's service department…read more Our leased vehicle has been in for an A/C repair for over five weeks. During that time, our service manager, Jacob, repeatedly told us the car would be ready "in a few days," but those timelines continuously passed without completion. We were initially told the delay was due to a missing part, but our understanding is that the part arrived at least two weeks ago. At this point, it is difficult to understand why an A/C repair is still taking this long. Meanwhile, we continue making lease payments on a vehicle we cannot use, while driving a significantly worse loaner vehicle with weak A/C in the back seats where our children sit. When we asked about a comparable replacement vehicle, we were told that if we did not like the current loaner, we could simply return it. To make matters worse, Jacob has now stopped answering our calls and does not return messages. After more than five weeks, it feels like our vehicle is simply not being prioritized.