The communication was excellent. My request of how I wanted my brows to look came out exactly as desired. Will be returning for future services. read more

I went in for a lash tint and lift with Meagan. I was very happy with my experience there!! The place was very clean and Meagan was awesome!!! I am so in love with my lashes! I will be coming back for sure!! Make sure to ask for her if you go in!!! read more

Poor location choice with the recent location move. I like the Waxing the City franchise in general, and the staff here are always good, but the change in location to downtown makes a simple errand much more involved. Parking downtown on Wilcox is terrible. Owner sent an email indicating parking would be better at this location- that is a total lie. There was never a parking issue at original location. They made it more difficult for customers to access. That is a fail. I'm generally not coming into downtown Castle Rock to run essential errands, so this location is now far away from other stores that I'd also be hitting up. Totally inconvenient. This location is a miss. I'm not sure I'll be back. It's unfortunate. I've been paying for a membership for quite awhile. I'm looking at changing to Lone Tree location. read more

I had a great experience here and price is comparable to everywhere else. I was long overdue for my eyebrows and Brazilian. Appointment was right on time and took only 30 minutes. I felt comfortable during the entire experience. Really like that they provide wipes, I always try to come right after a shower, but nice to know if I have to rush over at the end of a day. My waxer was Breanna (?) I think and she was super sweet and did a great job, very thorough, very happy with my results. Already have my next appointment scheduled. read more

been a client for a couple years. the cerologists are so so nice. they have a lot of new people working there and they are NOT good. LAZY. don't pay attention to detail and the little things. often walk-in now and no one is up front and often takes a minute for anyone to come up and help. they have their strengths especially Meaghan and Kait, they've been there the longest I think. recently went in to delete my account, was greeted with attitude. overall, used to be great by mod but now they are BAD. the new location is dirty and dusty and old. will be finding a new waxing location. read more

Horrible business filled with pretentious employees. I was 5 min late to my appointment. The employees were standing around but "couldn't fit me in anymore" the message was delivered very rudely. read more

So... the local place that I was going to upped their prices to equal WTC. The hours and online scheduling of this place make it my choice now. I have been going to Ali for a while for brows and she does a great job!! read more

I was a client of Ali's she left good luck but I'm very loyal to Wax in the city clean and beautiful facility. Robin is the bomb, if you need any personal waxing services they are the one. Thank you Robin. read more

The people were friendly and the location was clean. Unfortunately, the same can't be said about the services(one service was 50%off so that was great). :( I usually don't check anything until I'm home because I trust that the person who is waxing will make sure everything is in order. I had a Brazilian done and when I got home I still had obvious stray hairs everywhere and had to treat myself to a second dose of painful hair removal. I'm soo bummed out about the experience. :( Edit: WTC did reach out to me to try them again so they are trying to make things right and I think that is great. :) read more

Both of the times I have been there have been a pretty decent experience. However, it never seems busy (no people have been in the waiting room) and I have walked in twice and called once 3 different times now and have been turned away because they are booked for the ENTIRE rest of the day....this is for a simple 10 minute eyebrow wax, not a Brazilian or anything. I am always told to feel free to book online in advance. I have 2 kiddos and work out of town, so it is inconvenient to know what my schedule will be in 20 minute increments. I can honestly say I don't think I have ever been turned away anywhere for a quick 10 minute appointment for an eyebrow wax, I am always willing to wait patiently since I am walking in. After trying 3 times of trying and their unwillingness to accommodate me within the same day.... I don't think I will be trying again. read more

I am pretty loyal to WITC as a franchise. I went to the DTC location religiously and then when Park Meadows opened I switched to there (as it is closer to Castle Rock). I had great experiences at both DTC and Park Meadows with my monthly Brazilian and the occasional brow wax. Unfortunately my experience at CR hasn't been great. I have gone three times now (thinking maybe the first time was a fluke and wanting to give them another chance). Each time I get more disappointed. The technician I have had twice was really rude - barely talked and had a scowl the entire time (not a quality you want in someone who is ripping hair out of you). The wax has also been subpar - areas missed every time which I don't discover until I get home. I will be trekking it back up to the Park Meadows location where the staff is nicer and the job is done correctly. read more

Shannon is absolutely incredible! She's extremely knowledgeable as an Esthetician and has truly fantastic customer service skills making you feel like you have known her for years! She's completely professional and very detailed to her work! read more

I've only had great experiences here. I'm coming up on a year of using this location. Everyone that I have worked with there has been nice, friendly, and professional. I love the fact that on this last snowstorm they were able to text me and let me know that they were closing down early and the owner kept in touch via text message on what day would work better. I will continuously use this location as it makes me feel comfortable and safe read more

European waxing center is in my opinion a 1000 times more professional and offer better waxing as well. Would not reccomend wtc over European. Staff is unfriendly. read more

Okay.. let me start off by saying I've been a long time customer of WTC. For a good 6 years I have trusted them with my waxing needs. I used to go to the DTC location and then started going to the lone tree location. I never had a bad experience at either one of those. This place, however, is very different. I saw Britney the first time I came here and she was PHENOMENAL. Loved her!! She was very thorough and very personable. I went to another technician the second time and it sucked! She was awful. The wax was clearly not warm enough and it was super painful. She seemed to not know what she was doing (also very young, but I know all of the cerologists are very well trained so I thought this was odd that she was not very good). So I saw Britney again and all was well, because she's a rockstar. Well, Britney left and I am completely devastated. I wish I knew where she went so that I can follow her to her new place (in a non stalker way, of course)... I decided to try another girl (different from the previous one) and she still was not as good as Britney. She left dried wax on me (I get a Brazilian done) and there was still a lot of hair left over. Pretty disappointed and I will not be returning. I'm willing to drive 30-45 minutes to another location. Sorry castle rock, you need to up your game (or get Britney back). read more

Now that Britney is no longer there, it's been difficult to find a good, efficient technician, thus the reason for my updated review. And I've tried! One did too large a section for bikini-ouch! She couldn't get the wax to the right temperature-too hot (ugg) or too cool (hair gets stuck/won't come off). Another tech did my boyfriend's ears--I should say DID NOT do them. I saw she barely took off any hair, and asked she try again, which she did. Britney was the only tech who asked me to check my eyebrows and not get pissed when I found some strays to tweeze. Isn't there a decent, professional wax place in Castle Rock?? read more

Yeah. - won't be back, lost a customer. Granted I was ten min late. I was told that because of that I had to be rescheduled. As I am sitting in the lobby they are calling other customers canceling other appointments because the person doing the services had personal issues and won't ever be back....and giving people 50% off....FML. you all just lost three customers. read more

I had my very first appointment today. I absolutely would recommend this waxing salon to my friends and family. I conveniently booked my appointment online. Lauren at the front desk was knowledgable, polite and very friendly. My waxing specialist Ali was professional, personable and made my experience pleasant. I just moved to Castle Rock and will be a customer for life. Thank you for the hospitality and the great experience! read more