Jonathan had amazing service and helped me out a ton with signing in and tony did the same. Samarth told me exactly where to buy my stuff.

We've been to Sky Zone plenty of times for birthday parties, but this was our first time hosting our son's soccer team here, and it was perfect. One of the courts was open for the kids to play soccer together, which made it feel like more than just a trampoline park. They had an absolute blast. The private party room was great, especially the balcony overlooking the park. It gave the parents a place to sit, relax, and chat while still being able to watch the kids the whole time. A big thank you to Sarah and Johnny for taking such good care of us. They were genuinely kind, kept our drink pitchers filled without us having to ask, and made everything feel easy from start to finish. It was such a fun afternoon, and we'll definitely keep Sky Zone in mind for future team celebrations. read more

We had one of the worst possible scenarios for my daughter's bday... We apparently booked a party room in the wrong location (in New York!!). Hearing that, we had to figure out how to make a party of 15 guests work for a 8 year old, completely excited girl ready to have a blast with her friends My husband went in person and immediately asked for the manager. Jonathan heard our dilemma and offered to help us out. Unfortunately there were no party rooms available. But He set aside 3 tables at the back of the park, gave us table covers and everything as if we were having the party in a room. He got pizzas made, drinks and checked our party in. Jonathan took care of us without hesitation and my daughter and her friends had a BLAST! Our Sunday flop day turned into a great day to remember. Thanks to Jonathan and his team for making it possible read more

We just had our son's 8th birthday party here last weekend. The entire party experience was flawless. Booking online was a breeze and each staff member I spoke with when finalizing numbers was extremely helpful. We loved that all of the plates, cups, and utensils were included, as well as pizza and drinks. All we had to bring was our cake and some extra snacks for the kiddos. When we showed up on our day, the staff that handled the check-in process was kind and helpful. They provided a rack on rollers to store all of our guest's birthday gifts, which made it really easy to roll everything out to our car at the end of our party time. We also had a party attendant that took care of all of the set up, food serving, and clean up. This is where our day really shined! Sky Zone Mission Viejo managers, listen up: Ryan P....this dude was legendary! We could really tell how much he loves his job. He helped us load our stuff in, carried our cooler up and down the stairs, and eased the set up tremendously. That was all great, but the way he interacted with the kids was next level! He brought up balloons and played keep away. The way he served the kids pizza by dropping it on their plates was making them all laugh hysterically. His energy and enthusiasm went far beyond what we could have ever expected and we appreciated him so much! He really made everyone, including our son, feel special. Give this man a raise! Now about the trampoline park itself....let's face it....it's chaos. Full and pure chaos. Kids everywhere. Noise decibel level 1,000. You can't hear yourself think. But it is what it is and it comes with the territory. More importantly, it's clean and the kids had an absolute blast! 10/10 recommend if you're looking for a high energy birthday party and don't want to put a lot of effort into planning. read more

We recently hosted our soccer team's end-of-season party at Sky Zone Mission Viejo, and it was such a great experience from start to finish! The staff was incredibly friendly, organized, and helpful throughout the entire event. They made check-in easy, kept everything running on schedule, and were so patient with our large group of energetic kids. Our party hosts did an amazing job making sure everyone had what they needed, and they really helped make the day stress-free for the parents. The facility was clean, well-maintained, and had plenty of activities to keep the kids entertained the whole time. They had an absolute blast jumping, playing, and burning off energy, and it was the perfect way to celebrate the season. The pizza party was well organized, and the overall value for the experience was excellent. You can tell the team truly cares about making sure everyone has a fun and memorable visit. If you're looking for a place to host a birthday party, team celebration, or any group event, I highly recommend Sky Zone Mission Viejo. We'll definitely be back. Thank you to the entire staff for making our celebration such a success! read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Mission Viejo, California

Great place for letting the kids run loose and have some fun! We ordered some pizzas and they were soooo good! The pizza was fresh, hot, and loaded with quality toppings. The crust had the perfect balance of crispy on the outside and soft on the inside, and the sauce was flavorful without overpowering the cheese. The servers (Sarah and Johnny) were friendly, welcoming, and made the whole experience even better. This Skyzone was very clean, and the service was quick. If you're looking for a fun place for the kids, some delicious pizza, and great customer service, this place is definitely worth a visit. I'll definitely be coming back and highly recommend! read more

Sky Zone Trampoline Park - Look at those smiles!!! - Trampoline Parks Near Me - Mission Viejo, California

Five stars all the way! We hosted our son's soccer team party at Sky Zone Mission Viejo, and it couldn't have gone better. From the moment we arrived, Johnny and Sarah made us feel welcome and took excellent care of our group. Their professionalism, kindness, and attention to detail made hosting the party completely stress-free. The kids had an incredible time, and even the adults were impressed with how organized everything was. A special shoutout to the pizza! it was fresh, hot, and honestly way better than we expected! Thank you to Johnny, Sarah, and the entire Sky Zone team for making our celebration such a success. We highly recommend this location for birthdays, team parties, or any special event. We can't wait to come back! read more

Staff: The team here is very nice. Came for a birthday party and was really impressed. The employees on the floor monitoring and helping the jumpers were all nice. Additionally, the host of our party in the birthday room was sweet. Quality: This location is newly renovated and really nice. There are a ton of things to do. Everything seems well maintained, clean, safe, and a lot of variety. Overall: I'd definitely come back. read more

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Sky Zone provided an exceptional experience from the moment we entered until we reached the play area. My kids had a fantastic time there. Ali, the staff member, was incredibly kind and helpful during the check-in process, making everything go smoothly. I'm thrilled to have purchased a pass; it's absolutely worth it. Ps make sure you always bring your socks if you don't they charge you. read more

It's a good place to let the kids run loose! You have to sign a waiver and wear the sky Zone approved socks, which they will sell you there. Caution they don't have small sizes for the little ones (ages 4-6) Also, if you don't like noise avoid this place. It gets very loud, which is to be expected with kids running, jumping and screaming everywhere. They also play loud music the whole time. As for the play area: there are trampolines, a zip line, foam pits, a slide (not always open) and a little kid section. They have sitting space (leather couches) for the parents. I have never seen anyone wipe those when I have been there but they do t look too bad. There's also a separate food court where they sell pizza, soda slushies and dipping dots. I haven't tried the food, but the kids seemed to like it. Lastly there is a separate section for birthday celebrations/parties. If you do celebrate a birthday here they will send an attendant to serve food and socialize with the kids. read more

Sky Zone Trampoline Park - Little kid area - Trampoline Parks Near Me - Mission Viejo, California

We went in to day to visit. It seems that Melina and Abby like to go out of their way to be rude. My friend asked for ice which she was told no, ok no problem. Abby and Melina proceeded to talk crap about my friend in the open. The only reason they were caught is because they didn't know I was apart of my friend's group. They said stuff that generally meant she's an idiot for asking for ice, I'll charge that idiot 50 cents per cube and so forth. I emailed the general managers, which one of them is named Abby and I hope she isn't the one I dealt with today. read more

Collin and AJ are the best birthday party hosts they helped us a lot kids loved playing and talking to them they are super stars I am coming back because of these hardworking guys :) they deserve a raise ! read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Mission Viejo, California

Look, I realize the type of place this is, the type of foot traffic and the amount of grime that kids create, however for me to have to intervene to aid in cleaning up a mess that wasn't ours is pretty unacceptable when there's 3-5 workers standing behind a counter on their phones. With their manager standing right next to them no less. When we arrived, there was blue slurpee spilled all over the floor right by one of the couches used for kids to take their shoes & socks on and off. Whatever, stuff happens right? We just went down to the tables to get changed over & ready. The only free table was covered in spilt drink and multiple yogurt lids. I took out our wipes and cleaned it off. Again, things happen, however, when multiple employees are just walking past, on their phones, and taking zero responsibility for what I'm assuming is a part of their job responsibility (spot cleaning the place as needed?), that seems problematic. Then, when we go to leave, an hour and a half later, that slurpee is still all over the floor, and has now spread under the couch and out toward the line where you check in. I look around, again, 3-5 employees just standing around on their phones, the manager right next to them doing nothing. I spot a mop and bucket next to the food stand, I grab it, and I just mop it up myself and put it back. While cleaning, multiple employees watched me do it, including the manager (white shirt, red hair) didn't offer to help, and just went right back to looking at their phones and leaning against the sock display behind the counter. Pretty sad effort and lack of leadership on display here. read more

Horrible I pay them for a basic membership . Today's Thursday at 7:00 it's a private event ok I get it they pay hundreds of dollars my son I so happy to play the basketball court but guess what they say the air mattress popped I mean also there is a reason who the bathroom floor is sticky and even though my son is in 4th grade and there is a 5th grader he know and yet this filipino guy with tattoos is telling the manager this kid doesn't belong here I mean why just why private events normal birthday party's at least you can jump I'm paying them and yet they just say no I feel like they're having private events every single day I'm done read more

My son has had a membership since this was Defy, we were heading here this morning and he and his friend were just talking about how much better it used to be before Sky Zone purchased and took over the place. We got here at 10am, we're in the "member/VIP" line and they've gotten through maybe 6 people, it's been 48 minutes. This is NOT uncommon, this happens ALL the time. They'll have 2 people at the front desk during their busiest time (always). Meanwhile there's another guy at concession just standing there with nothing to do. The place is absolutely filthy, and unattended. Kids getting hurt all the time because rules aren't enforced and there's little oversight. From time to time they sell out and there will be a massive line (like today) and rather than making an announcement to people in line, you'll stand in line for 1 hour plus to get to the desk and be notified they won't let anymore people in for 45 min to an hour. This has happened on various occasions. I have meant to cancel this membership before due to the incredibly poor management, but plan on doing this today. Do not recommend. Much better, safer, cleaner places in OC for kids. read more

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Having gone here three times my experience s have been very positive. My 4 and 6 year old grand kids love this place! It is, I think, a safe, well-supervised and clean place where kids can have fun and get some exercise. read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Mission Viejo, California

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Shout-out to Savannah! She is always welcoming, helpful, and goes above and beyond with admissions. She remembers my kids' names and makes us feel valued every visit. Outstanding customer service--thank you for making such a positive difference! read more

Scheduled my son's birthday party here as we are members and my kids love this place. We had a quote for the party and were told since we are members we will receive a 20% discount when we showed up and paid. Well that didn't happen. We got here 30 minutes before the party was scheduled to start and go to pay. They end up charging full price and say we don't qualify for the discount and have to pay full price now. Of course we end up having to pay as his party is supposed to start soon and everyone is already on their way. Bait and switch. Needless to say we are very unhappy. Will be cancelling all 3 memberships. read more

Best place to jump! We practice cheer here and love it. The trampolines have helped me work in my back handspring.

We have been loyal members of Sky Zone, but after today's experience, we are seriously reconsidering whether to continue our membership. Two of our groups arrived first and had been waiting, yet a male staff member allowed other customers who arrived later to enter before us. When we politely raised this concern, he responded with an annoyed expression and an unfriendly attitude. His behavior made the experience very uncomfortable for us and other waiting members. It was extremely disappointing, especially as long-time members who expected fair and respectful treatment. We hope management takes this feedback seriously and provides better customer service training in the future. read more

So fun for kids and adults. So much to do and their membership is worth it. Keeps could stay and ply all day. Staff is very friendly and helpful! The kids absolutely love it here and always want to go read more

Blake. The little teen manager at Sky Zone in Mission Viejo that looks like he's about to be drafted into the Bulls? The only reason I took time to write this review. This kid is likely 21 and he's already a business GOAT. In the middle of what could have been a chaotic, stressful situation--a crazy long line, tons of kids, lots of energy--Blake was an absolute KOBE. He was kind, respectful, and incredibly patient, not just with me, but with my ("MOM!?!!!? CAN WE GO YET?!?!?!?! MOM! MoooM!! MOOOM! mOm!") kids as well. And if you're a parent, you know how meaningful that is. Sometimes you need someone to be calm so you don't just rip out a patch of your own hair trying to keep it together. Didn't rush us, didnt fake smile, and handled everything with a calm, focused confidence with a weird, but not creepy, 77-yo Buddhist monk vibe. Yet still totally happy. So every person has to learn to sell. This guy didn't sell us. He communicated VALUE. As a result, I'm buying 2-yearly memberships. You can't teach that, The place was loud AF but Blake LISTENED, maintained eye contact and (A RARITY!) treated us like. HUMANS, not cattle. That's not a manager. That's a leader. Managers, owners, District folk take heed: if you dont give this boy a raise to retain him, I WILL HIRE HIM. I'm only like 18% kidding. read more

Lots of fun play stations. They sometimes have 1/2 of the coolest features closed which can be a bummer. It can get really busy so we try to go on weekdays and earlier in the day. But. My kiddo burns off energy and has a blast every time. read more

BEWARE!!! These people are total crooks. I've reported them to the Better Business Bureau and my credit card company. They tell you that for $1 more you can upgrade your DAY pass to a 30 day pass, but then start charging your credit card monthly for a monthly pass they fraudulently signed you up for. I'm in the middle of trying to get a refund for these fraudulent charges. Pay cash and do not upgrade for anything. They are total crooks!! *** update, bogus business owner reaches out to negative reviewers by saying to email them. When you do, no one gets back to you for weeks, and finally, when they did, they refused to reverse the charges. Reported them to Better Business Bureau *** read more

Ali is easily the best worker in the history of skyzone workers such a goat and was fast helping me out with my problem, deserves a raise!!

Came out to this location for a bday party. This is a one floor full of fun for the kids. This location has a better base let the kids play. All having fun. Would come back to this spot read more

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Beware! Most of the trampoline areas look safe and fun. But the area where kids use bolsters to push other kids off a balance beam is dangerous. There's a small foam pit around it, but when older, stronger bullies are involved, it is extremely unsafe. I saw one child hit their head. Another child hit their back on the hard frame around the pit. Another was thrown out of the foam pit area and onto the floor. When I approached management, they said they would "write a ticket" but advised me since no one had been injured there was probably not an issue. I did not think that was sufficient. Management, if you're reading this, don't let a serious injury happen before you will make changes to that area. read more

We are very disappointed in our visit to Sky Zone, Mission Viejo! Save your $40 and go take the kids somewhere else. The worst part was the complete lack of safety everywhere, specifically in the toddler zone. The toddler zone was overrun with pre-teens playing roughly, enough so that toddlers actually felt safer in the main play area. Of course, little ones that age need their designated space to be able to play safely and going out to the main area isn't a good idea for them, but kids three times my toddler's size were swinging on these giant hanging balls, which could have easily knocked a little one out cold if they had hit them! My toddler got stepped on twice and I and his grandma had had enough. We spoke to the only visible employee on the entire floor about our concerns and he sorta just shrugged it off. When I pushed the issue, he told us to go talk to a manager. He said "they wear all black and like to hide." K, so I found a manager, an older man who looked like he hated his job. I told him that there were big kids in the toddler area and my toddler couldn't play in there. I also mentioned to him that the restroom was in a disgusting state, to which he replied "we're busy today." I'm sorry, what? I paid nearly $80 for two kids to play here for two hours and you're too busy to keep the place clean? I'm not even talking about semi-messy: the place was dirtier than a Chuck-E-Cheese in the 90s! They finally kicked all of the big kids out of the toddler area after we complained at least five times, but no one stayed to make sure that big kids didn't go back in there, so that lasted 5 minutes. I witnessed the same manager walk by the toddler zone and stare at the pre-teens in there and SAY NOTHING! Kids were running everywhere and people were bringing food into the play areas. I even found a candy wrapper stuck to my son's foot. Due to negligent and inadequate staff, poor hygiene, and high cost, I have to give this place one star and recommend that you find somewhere else to entertain your kids. read more

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We got invited here for a birthday party and it was our first time here, didn't know what to expect. No one explained anything to us unless I asked. The frustrating part is that I looked around and all the kids were wearing special socks! I was a wondering where/how they acquired these socks? Turns out, the staff is supposed to offer your kids the socks but nobody bothered to offer any to us and so now my kids socks are ruined even after I washed them. Would be nice if the staff did their job and gave us some special socks WITH GRIPS on the bottom. Other than that the kids had a lot of fun. read more

Sky Zone Trampoline Park - Why doesn't the staff offer everyone Sky Zone socks?? It was our first time here, I didn't know our socks would be completely ruined. - Trampoline Parks Near Me - Mission Viejo, California

This place looks like its run by an amateur handyman. Everything looks janky and taped back together. The foam pits cough when you jump into them. Every time we come, multiple attractions are CLOSED though you pay full price. Everything is dirty; everything is worn down and caked with dust and grime I would not recommend this sky zone AT ALL The other sky zones are a longer drive but worth it in comparison to this location by far read more

Came here the other day during the day on a week day. Haven't been to a trampoline park in years but thoughout it would be a fun weekday event. Place is run by teenagers and only kids under 8 were jumping sooooo was really weird. I know its kinda designed for kids and teenagers but everyone jumping was under 8 o thought it was weird. $32 for 90 min of jumping for everyone over 3. Place is kinda dirty too, standards on cleanliness arent the best. They do have lockers on site which is helpful. Big park with lots to do, just wouldn't come here (even on the weekdays) unless you have a kid under 8. read more

Very fun I love to come here I recommend it to anyone who wants a fun experience on a rainy day or lazy day

I went with my grandson who is 20 months old and family. It is a decent trampoline park but the was much to complain about. There were so many big kids in the 4 and under area and absolutely no employees in attendence in that area the whole time we played ithere , my grandson almost got stepped on by 10-12 years olds playing in the little kid area, i had to ask them myself to get out of this area, I would not go back for this reason alone, the only employees that were present were over in the main area where all the adults were hanging out. The bathrooms were gross, there was water all over the counters and all over the floor, I saw a kid slip on it when i was washing my hands, also no toilet paper in 3 of the stalls. For $31 per person, I would say go to an alternate venue. I see there are simular complaints from others, you would think this business would read these and make some corrections. read more

My son really enjoyed Sky Zone, and it is a fun place for kids. Unfortunately, our experience with management has been very disappointing. My family has been displaced from our home for three months due to major damage and mold remediation. During this crisis, we have been tied up with insurance companies, contractors, inspectors, and everything that comes with managing a difficult situation -- the last thing on our minds was a kids' membership. I explained this clearly to Sky Zone's management, but they only communicate through email and refuse to speak over the phone. Despite explaining our hardship, they have been unwilling to work with us, offering only a partial refund and a gift card we cannot use. Their policy is enforced very strictly, even when families are going through a genuine crisis. Families should know that memberships here are inflexible, and management shows little understanding or compassion when unexpected hardships happen. Policies are important, but so is treating people like people. Sadly, because of this experience, we will not be returning in the future or recommending Sky Zone to others. Definitely not their memberships. They're absolutely no help if problems arise. read more

I love this place very much because it has so many trampolines here, a long slide, and games. read more

Sky Zone Trampoline Park - Sky Zone Trampoline Park. - Trampoline Parks Near Me - Mission Viejo, California

This place is really mess. It was rainy day and Sky Zone was super packed. I understand they need to control customers but how they did was super rude and insane. There were 2 lanes for check in and all the staff who helping to checked in were only taking one lane and ignore all the our lane people. How they talk to us was so rude. Especially the lady with glasses she had attitude telling us that I only take the customer right side of the lane. So out of control!! read more

Sky Zone Trampoline Park - That staff mainly told other staff to ignored one line and just keep other line people let them in. - Trampoline Parks Near Me - Mission Viejo, California

The trampolines and place itself is so fun. The problem is that it's sooo dirty. Trash everywhere, dirt everywhere, foam pit foam is disintegrating, nothing gets wiped down. I also got a cold two days later and it was definitely from here, even after washing my hands multiple times and showering immediately. So bummed cause it would've been so fun otherwise read more

I had my daughter's birthday party in Party Room 1 with Ryan as our host last Friday night. Ryan is the perfect host for a kids party. I did not expect the level of service we received. He was efficient, professional, led the night like a well-oiled machine, was quick at helping with set up and his bright and positive energy was well-received by all the kids and parents in attendance. He took initiative to start setting up the party decorations I had in a bag so quickly and then would be ready for the next task before I could blink. He confirmed how I wanted the decorations before setting things up. He stayed on top of our Door Dash delivery and by the time I received the delivery confirmation text, Ryan already had the food set up in the party room. He constantly entertained the kiddos with games and trivia questions that it just made everyone so happy to be in his presence. One of my friends in attendance booked her daughters party for the upcoming week and hopes to get Ryan as her host. Ryan, thank you so much for helping make my daughters 8th birthday such a wonderful experience at Sky Zone. You are a true light and I wish you tremendous success in your future endeavors! read more

The facility itself is great and the kids love it, no issues there, but we had issues when we tried to cancel our membership. We signed up for a month over a school break and called to cancel before the month was up. We talked to the same person who signed us up at the location and she said no problem she would go ahead and cancel our memberships. A few months later I realized that we were still being charged monthly ($240 total). I reached out to their membership team and they informed us there were no refunds. I explained the situation that we did cancel and the employee confirmed that for us on the phone, their response was the only way to cancel was online and we were out of luck and refused a refund. Great place, bad customer service, crappy business practices. read more

This place is the worst! We just waited 35 minutes to CHECK IN as Elite Members. They keep announcing things on the loud system and it's above proper decibel range. It physically hurts your ears when they use it. Note: I do NOT have sensitive ears either. They won't open the stairs to enter or exit. There is only one way in and one way out and it's a skinny ramp that cannot fit two people walking by comfortably. 1 attraction is closed due to needing repair. read more