I used this service at the end of 2023 and it left a bad taste in my mouth. My clothes were cleaned…read morewell but I felt so bad from the customer service I put it in the back of my mind so I didn't write a review. I recently moved to Los Angeles and found a new dry cleaners down the street from me that charged me half the cost for the same items which was refreshing. I thought of this place and wanted to leave a review to warn people how bad this was. These people were hostile, defensive, and greedy. They kept on hassling me about my clothes and texting me for approval for new costs. The texting person gave me an estimate and sent me like over 10 photos of my clothes to point out all the stains and hair that was on my clothes and repeatedly told me my clothes were wrinkled and very dirty. This was unnecessary and made me feel attacked and shamed. Like WTF?? I just wanted them to clean my clothes not pick faults with me! Instead, they acted like they were taking me to court! So much unnecessary stress and hassle for dry cleaners! They ended up charging me over $50 more than originally estimated because my clothes were oh so hard to clean and so dirty. Despite going over the original estimate, they still hassled and tried to guilt me for tip at the end saying they gave me a deal. What deal? Your services are super expensive! The tone they texted me was just so very rude it's like they didn't want me as a customer. I never fought them on the expensive costs but they were hostile from the start. I ended up going back to my previous dry cleaners, City Custom Tailor & Dry Cleaners in Belltown. They are not cheap either, but a little less expensive and they are chill. I do not think cheap dry cleaning exists in Seattle but this service sucks.

I reached out to this service over email because of an issue and received an incredibly unhelpful…read moreand unempathetic, less than a full sentence response back. Will not ever use this service just for lack of decent customer care. Edit: It's funny that the response to my review got more of an explanation than the email (which for the record was left at "Sorry there is nothing we can do with dye transfer.") My inquiry was not rude in any way and warranted a more thoughtful reply. It is absolutely within my rights to leave a 1-star review as a reflection of my experience with a business's subpar communication. If you look at the other low reviews for this business, you'll see a pattern of poor communication skills. Service isn't just left at the product. It goes all the way to effective communication, of which this business has none, other than to double down and defend themselves anytime someone has criticism.

Wow! Lovely laundromat! So new and clean. I could go on and on. Avery was delightful! So helpful…read more Just had to wash a few rugs. I will definitely be back. Thank you Avery!

Avery was a great help. It was my first time in and will recommend. The self service was easy and…read morethey have their own service for reasonable pricing!

Very clean, most washers and dryers are taken care of. Folding tables are clean. Adequate roller…read morebaskets .

Very unfriendly owner . Poor communication for a simple solution . Instead of having a simple…read moreconversation it was passive aggressive .

They replied to my initial request quickly and I'm looking at them handling my Laundry service…read more They replied to my initial request quickly and I'm looking at them handling my Laundry service He messaged me about 12 hours after picking up my clothes with an ETA showed up and this man is the Laundry terminator he will be back. My practice is growing so I need to spend less time doing laundry and busy work so I'm gonna farm out these items to save myself some time and I love not doing laundry. Excellent value for the time and quick poof clean clothes value.

Sent an inquiry message and Steve responded almost immediately. We were staying at the Hyatt in…read moredowntown Seattle and he made things very easy. We left our laundry at the front desk, it was picked up and dropped off within 24 hours as promised. Kept me updated the entire time from pick up to drop off! Detergent is free and clear which is what we use at home even. Everything was perfectly folded and in bags when returned back to us. Also, he offered a 15% discount for first time customers! Very reasonable prices. Highly recommended instead of spending our time at a laundromat or spending a fortune with hotel laundry during vacation!

Went in to wash comforters, the machine said 5 dollars but the attendant charged me 15 dollars…read more Each load. When I asked him about it, he said that was the old price. Acted like he couldn't understand me when I asked him why does the machine say 5 dollars.. Parking was terrible. Overall experience was - 5. Won't ever come back.. this is the first time I have ever written a bad review..

NEVER EVER go to this laundromat. The attendant, an old white man, was extremely rude and…read moreconfrontational. We accidentally left an expensive shirt hanging to dry and returned for it, and instead of a simple interaction, he made a big issue out of it and was unnecessarily hostile. On top of that, the place is dirty, disorganized, and wildly overpriced. Three loads of laundry cost over $50, which is absurd given the condition of the facility. Save your money and your patience and go elsewhere.

They did a good job I wish I would've told them I don't dry…read moremy shirts but that's not their fault. Good job Highly recommended

Laundry Out responded to my request for service by saying they could not accommodate my request…read morewithin the desired time frame. I selected the "flexible" option from the project survey on Yelp. I responded and said my timing was flexible but never heard back. On the plus side, I'm now a client of a competitor on the East Side ( Snoqualmie Suds ). They are responsive, professional and provide great service. I found them from the same Yelp project request.

n town for a long weekend and needed some laundry done quickly after travel delays. Rinse picked…read moreeverything up Saturday night and had it ready the next evening at 7pm. Everything neatly folded. Our hotel didn't have guest laundry, but even if it did, I'd still use it to save time.

I sent off some clothes for a light cleaning, nothing serious. They came back smelling putrid - the…read morecleaner had clearly reused solvent and made my clothes reek of other people's body odor! Rinse agreed to clean them a second time, and once again they came back with a gag-inducing stench. The most disappointing part is that Rinse will not disclose where it takes your clothing, so now I'm stuck not knowing which cleaner reuses solvent. Will have to get them redone somewhere reputable.

Julie is so so nice. Took the time to introduce herself and welcome me as a new customer. I had a…read moregrease stain on my favorite pair of dress trousers and she got it all out. It's not cheap but dry cleaning in general isn't. Her prices are fair compared to others but her service level makes me ok with driving a little further.

Do not have your men's dress shirts dry cleaned here because they consistently break the buttons on…read moreyour sleeves and blame you. Their pressing machines are breaking the buttons and they try to blame you for the breakage by hitting your sleeves on a desk or table. What a bunch of nonsense. This has never happened to me at any other dry cleaner.

Very clean, chill music, friendly and helpful staff!…read more Coin machine and bathroom in the building. No ATM, but they do have a pay-by-app option. They have giant machines that are great for comforters.

This is an update after a recent visit. If possible, this place is even better than before…read more Spotless, excellent service, pleasant surroundings and pleasant customers. Maybe they are all happy that this experience is seamless and painless, and that their clothes,like mine,were taken care of with ease.

I took a store bought banana republic suit to get let out and dry cleaned. It's a tricky job…read morebecause there wasn't much material left in the original piece but they made it work. Reasonable price and reliable timeline. Will be back again.

A change in ownership a few years ago ruined what was once a great business. I stuck it out for a…read morewhile, but when I went back with pants that had been hemmed and the seams unraveled after a few washings, the owner wanted to charge me all over again, because apparently you "can't expect the hems to last that long." They always had befor,e and they do at the place I go now at 97th and Greenwood. ;)