Very pleasant office assistant helpful Looking forward to my…read morefirst appointment Thank you L Ellis

I visited Dr. Price for what felt like a potentially acute situation (uncharacteristic headaches,…read moredizziness unrelated to an injury), and her office was able to see me within days (a generic appointment might take months to set up). I was seen 20 min before my appointment and her assistant Jennifer was comprehensive and professional and thoughtful setting me up well to visit with Price. Price was the consummate professional healthcare provider in an old-school sort of way. Calm, collected, compassionate, engaged, engageable, professional, considerate. She is a deep and patient listener and willing to share her own personal perspectives (with modesty) as she fine tunes her focus on me and my needs. (I deeply appreciate the easy-going, good-natured give and take.) She took her time to develop her understanding of my condition through conversation and physical exam to rule out stroke and other possibilities. Her easy-going, relationship-building approach was so reminiscent of how doctors used to behave--how doctors used to interact. I was, frankly, blown away by her humanity as I haven't seen that high a level of quality care for a long while. She sensed instantly that I am a collaborative sort of patient who shares in the health care examination process by providing broad and specific information and even propose hypotheses. As if right on cue, she took all those data and fielded them deftly, providing insights and perspectives and leading to a diagnosis that felt on target. Rarely do I find a doctor who is so openly willing to share in the healthcare process with their patients. Dr. Price is every bit that rare doctor who is exclusively there for her patients' well-being. As I departed, I asked if she was accepting new patients, and essentially she told me she was full. I am already set up to start with another doctor in the coming months (also very well-regarded), but will try to squeeze my way into be becoming Dr. Price's newest patient as she is essentially everything one could hope for in a PCP.

I love Dr Paslay!!!!! My first appointment she said "let's get you healthy". Needing to drop…read moreabout 60 lbs, I decided to try the semiglutide shots for weight loss. I started in June at 197 lbs and stopped in December at 143 lbs. (from size 18 pant to size 6 ) I am at a healthy BMI for the first time! I feel fantastic! had people telling me I would gain it right back, but it's been 7 months and I have maintained my weight. Besides being an amazing Dr, Helen, as well as her staff, are genuinely warm, caring people. I'm so happy to have her as my Dr, I know I am in very capable hands, and I trust her with my health.

My aging parents experienced some of the worst healthcare I have ever heard of. My mother has been…read moreseeing Helen for many years for normal primary care needs, however recently presented with more complex issues. Rather then listening to symptoms and providing a compassionate approach to treatment (ex. ordering tests, ruling out potential root causes, etc.), or alternatively referring her to someone who could truly help diagnose her, Helen apparently "has her own method of healthcare" which is essentially dismiss the patient's inputs, do NOT seek to attain additional relevant medical information, and brush off the patient and their family. Following an initial rather underwhelming initial visit related to these new symptoms, my father tried to provide additional medical history to help with a diagnosis. Helen told them that she would not order additional tests, despite their inputs, did not appreciate my father providing the additional information, and that their desperation in seeking her help was making her feel uncomfortable. My mother and father are in their 70s-80s. This was extremely shocking for both of them, and they felt betrayed, particularly given the history that my mom had with Helen. No care or compassion given, just dismissal. So much for the Physician's Oath... There are a lot of great options in Prescott for primary care. Do NOT go to Paslay Health Care.

Kelly and Bailey are great. They have availability, are always on time and truly listen to what's…read morehappening to you. They are empathetic, kind and very knowledgeable. The comfort and support they provide is much appreciated when dealing with health issues.

I saw these reviews and was stoked to finally find a place that people were raving about! Well...I…read morewas sadly disappointed, and clueless as to why people are glorifying this place. Billing is horrible. I was seen on May 11th, it's now June 9th, and nothing has been billed to my Insurance. I called office, and was told the claim was sent. I called my Insurance they said nothing has been received. I then wrote an email to the office, and was sent a copy of some fax as "proof" that they sent my claims. However, the fax does not has the name or phone number to whom it was sent. It only says "claims", and my info. LOL. What a joke. Needless to say I was told in the email to contact my Insurance again, so I did, still nothing. Gaslighting at it's finest or they sent it to the wrong place. LOL. I was also waiting on a referral. In that same email I was told that they faxed the referral to said doctor. I called that doctors office, and they do not have any referral from this office. Again, I was told by the office staff that it was sent on May 18th via fax, if that were true then the doctor's office would have it. Maybe they faxed it, but not to the right place. That's what you get when you have one person doing multiple jobs. The front desk lady is also the medical assistant. It's no wonder this is a mess!

I was a patient for years. Both of doctors retired, and I still stuck with the practice. They set…read moreme up with a Dr. Tracy Smith. Worst doctors appointment of my life. I IMMEDIATELY found a new PCP who actually helped me. I had to escape the Dignity network. Beware.

This is a better care facility and they have excellent customer service . Nice waiting area and…read morefriendly staff. Highly recommended.

Debra Krupnick is a skilled Nurse Practitioner working under her husband's license. Both my husband…read moreand I find her highly attentive and detail-oriented. She does not like to push pills onto you unless absolutely necessary, and is working with me to get my blood pressure down without meds, which I appreciate. It's a small, friendly office where I've never felt rushed or put off, and am always welcomed.

I got established with this office after a recommendation from a friend. I was told I would be…read moreseeing a part time nurse practitioner and I was fine with that so I went in for my first appointment and I was told I need to establish as a patient and there was a $150.00 yearly fee which I paid. I was then told I would have to return for my physical after I did my testing and bloodwork which I also did. When I returned I had my physical paid a copay and all seemed well. The following year I went back for my physical and again had a copay which I paid that day. I went for testing bloodwork etc... then About a month ago I received a bill. I was confused on what I owed so I called the number on the bill multiple times and never received a call back I also called the office and they took messages for billing. Finally I received a call stating that I was paying for something from almost a year ago! I don't remember any outstanding bills being mentioned when I visited before?!? I have decided to move myself to a place that doesn't have an extra fee to establish and then has a mixed up billing system run by people who won't communicate. I have excellent insurance and have always paid my bills on time. The practice seems ok, nothing special but the billing system is very concerning as well as the extra fee. I didn't see that I received any type of special service that warranted an extra fee.

The woman I take care of has been going here for years.And the op manager called her taller, they…read moredon't take her insurance anymore.After thomas gann , her doctor told her he would keep seeing her. The woman I take care of is seventy five percent disabled has c o p d and needs anxiety medication , and they just cut off her care completely , so if I could give them zero stars , I would the office manager , she's just fucking rude.

As much as I like the doctors here, I am absolutely frustrated with the clinic. We have seen a…read moredoctor a couple of times, so we are not new patients. Two days ago, my baby got sick. I called the clinic right after they opened at 8 am, but it went straight to voicemail. I left a message asking them to call me back. I called again later, but it went to voicemail once more. There is no option to reach a person directly. Finally, at 2 pm that day, I received a call back, but by then, I had already seen a doctor at another clinic. The billing department is just as frustrating. Calls go straight to voicemail, and they say it will take 48 hours to get back to me. Every time they call back, I am at work and miss their call. They only bother to call once and leave a voicemail asking me to call them back. I've been playing this game for two months. I provided my insurance in he clinic but instead, they billed me the full amount as if I didn't have insurance... I would not recommend this clinic. They do not care about their patients.

There aren't enough good words I can say about this place and the wonderful folks who work here. I…read moream beyond thankful for them and I highly HIGHLY recommend them. I was very sick and they took such great care of me, very supportive and I'm feeling relief much faster than I expected. So thankful.

From the owner: We believe that health is an unalienable right and you deserve full access to healthcare that is…read morenot confined to an exam room.

I have no respect for any doctor that changes my prescription without consulting me about the…read morechange. And I have never had to pay a $100 new patient fee!!!! What the .... And then I was sent a bill for my 10 minute visit but somehow I received another patients bill along with mine. I noticed that I was charged almost double what the other patient was charged. What happened to ethics?

During my annual Sleep Doctor appt he noticed my left ankle was considerably larger than my right…read more He stated that's not right and you should look into that. I was able to get into my PCP in hours. I met Doctor Brett Jones MD. Great guy, great personality and ordered an MRI within minutes. Although I like Dr Dennis Little he has several associates and Dr Jones may be my new go to physician. Thanks to the Doctors for prompt attention.

I went i with my husband and the staff were terrible! That office has a severe lack of…read moreunderstanding and care. Quality of care is a HUGE flat zero. 1 star is too many. Ever since Dr Sandy left hands down terrible.

I had an appointment with Total Point Prescott. Upon arrival and showing my insurance card, staff…read moretold me they no longer accepted my insurance. I offered to pay cash. No they can't do that - illegal they claim. Is this an organization more interested in Money - lots of money - and likely not so much as practicing medicine? Poor Docs, they just don't make enough money with their average GP income of $300,000 to $500,000 here in the US. I am glad to go elsewhere. We are approaching the time when Socialized Medicine will be necessary. Fee for service isn't working. Is Greed the industry standard?

Go an appt quickly. Stuff was very friendly... the PA was so nice! I'd go back in the futureread more

I have been a patient at Prescott Complete Care since they opened. When ill I have been able to…read moremake a same day appointment. I have received excellent compassionate care. The office staff is great!