Staff helpful everytime you come in .! They make good…read moresuggestions for what you need ..

Excellent customer service! Bought my husband a new electric self propelled lawnmower with assembly…read moreand delivery. Went to start it up for the first time and it wouldn't start. I called the store on Sunday morning and they brought me a new one the same day! When they delivered it, they even made sure it was up and running before they left! I feel this was better service than I ever would've received from any of the big box stores in the area.

The ownership and staff here are top notch! Since the first time I visited, I have rarely driven…read morefurther than this store to get anything I used to go to the larger chains for. Anything from yard care to plumbing, air filters, or pool supplies. I cannot comprehend how they can fit everything I need in such a small store without it feeling overly cramped -- but they do it well here! They will give honest recommendations for what you ask and will not try to upsell you on products just to make an extra buck. They are more focused on earning loyal, returning customers than creating a bad experience with higher sales. The mix of friendliness, honestly, and helpfulness has turned me into a loyal, returning customer for anything and everything I can purchase here.

This review is about the Stihl department only (it's in a separate building). The Hardware store…read moreitself would have a good rating. I purchased a $750 chain saw in the morning. When I brought it back that afternoon for help in starting it, the man who had sold it to me was very unprofessional, with a complete lack of people skills. He got angry and contradicted me, claiming to know everything since he'd been to Stihl "school". But he was wrong. Stihl's own directions for breaking in a new saw contradict what he said. Where do they find these people? I hope I don't ever have to go back there again.

I've often been a customer at Ace Hardware locations all over the place. This is the first Ace…read morelocation I've visited in Lower Alabama and with little surprise it is very much like other Ace locations I've visited. Ace tends to have among the best customer service of any of the hardware type stores I've experienced. The folks working at most Ace locations actually seem cheerful and happy to help you find something or give suggestions on the best items for certain projects. The staff are also good about reminding you about available discounts and other money saving options. The experience at most Ace locations is far better than what you typically get at Lowes, Home Depot or Walmart.

What a huge store ,one of the guys said it's the largest in Alabama..it has everything and is so…read moreclean and neat..the staff is awesome and very helpful..it is located in a strip mall along with Beaulls, PigglyWiggly, Dragon City and a few other smaller stores.. we bought a few things but will definitely be back..they also have a rewards plan and veteran discount..

We arrived at 5:30 considering they closed at 6. No closed sign was hanging on the door. And yes…read morethey use one as we saw it the previous day after 6pm. An older gentleman walked by the door as if I wasn't standing there. Locked the door and said we're closed. To my surprise I replied but it says online you do not close until 6pm. He said well we start closing at 5:30. I again said but you're open until 6. He said WE ARE CLOSED!! WOW. Terrible customer service!!!!!!!

Have to visit every time we go down to Orange Beach. Kind of a tradition. Friendly staff. Excellent…read moreservice.

Small place. People were not very friendly. Customer service was poor. Id look elsewhereread more

Went in for a very minor plumbing issue and had THREE pros helping me out to problem solve what…read moreturned out to be a an odd fix. Terrific I customer service and will always go back.

Really nice and competent staff. Unlike most bigger places, the staff was waiting for customers to…read morearrive and offering helpful advice.

These folks are all about service for the customer and we have had good luck here finding most…read moreanything we need to avoid trips all the way to Foley for the big box stores. They will fill your existing propane tank for the grill around the back of the store so you don't have to exchange tanks every time. No doubt we will be back when we need something. Keep up the good work Ace. Ace is THE place!

Chill spot to grab whatever hardware items you need for your home/business. It's not as big as the…read morebox stores and they give the personal touch too. You know when you go to the box stores and you ask them a question and they might wander off into the abyss to avoid helping you? Not here. Shop local and get what you need here!! And thank you to the gentleman that helped me find the correct batteries today!!

This is good place to have a copy of a key made. Unfortunately, it's not located in the safest…read morearea. Recently one morning, I went here to have a key made. After I paid for the service and proceeded to leave and get in my car, I was approached by some strange man in the parking lot who was trying to sell me items that seemed worthless( 1 of items happened to be a keyless remote to a car). Right then I feared for my safety!! I didn't know if he was on drugs or what! Long story short, thank God I was able to get away from him! He looked like he was up to no good. My advice to anyone, especially a woman, is if you go here please be aware of your surroundings. This is why I won't give this place all 5 stars, the service was great, but there are safety concerns. Therefore, I don't feel comfortable returning to this place of business. This place needs some security guards!! I hope management is reading this review!!

Great , honest, helpful, and friendly people helping you with your needs each and every day they…read moreare open. Great job folks!

5 stars for Steve and the amazing customer service! I called ahead to purchase a grass trimmer…read more When I arrived, Steve had already assembled the trimmer for me and even charged the battery

The GOOD - when you walk in the door the folks say hello and greet you with welcome warmth and…read morekindness... And then... The BAD - you walk in to the sporting goods side and the guy behind the counter gives you a look of disgust for daring to come in. He does ask if he can help you - though it's clear that is the last thing he really wants to do. I've been in twice - same guy, same attitude. It's a shame that all the great things the folks in the front hardware side do get cancelled out with what you remember - this guy treating you an unwelcome and unwanted visitor.

They were so helpful and kind. I asked ridiculous questions and they didn't make me feel silly…read more They knew I was just trying to learn and gather information. My advice to everyone is stay out of that back room because you'll be like a kid in a candy store and "accidentally" go over your budget. Very happy with their knowledge and their products. The kindness they showed to an elderly customer almost had me in tears. Please stop in and support this business.

Not just Pensacola's oldest business, but Florida's oldest business since 1851! It's is not just a…read morehardware store, but it does sell to commercial customers & regular customers alike. And while you can find all your hardware needs, it also has a plethora of specialized gifts, cooking & grill ware. It's definitely worth a look see. They have a small private parking lot. Be advised they close early on Saturday & are closed Sunday.

Very unhelpful and odd store set up. I found this store EXTREMELY expensive. A small bag of bird…read moreseed is 20.00. They cater to the richer pcola and seem a bit obnoxious. Super disappointed in how we were treated and felt uncomfortable in their store. Just a bad experience. We bought two items but will not return.