Amazing company!! They came out same day and I got a GIG for less than 50 bucks a month! Ridiculous fast service and even better customer service !! 100 percent recommended with high confidence! read more

I absolutely have to write a review for these guys. Webpass seriously goes the extra mile times a hundred. They have seriously fast Google Fiber and their customer service is exceptional. I rarely see a company who tries so hard to accommodate my needs on the same day I call. The techs that come out (Jaimey this time) are beyond nice and professional and always do whatever they can to help. Highly recommend Webpass to any company or residence that needs the best. Dave Atkinson National Sales Manager DIRECTV read more

Debating? DO IT. Do it now. I'm three months in and it has been heaven. Installation was so easy, customer service IMPECCABLE, no hidden fees or anything. No contract. Internet so fast my face burnt off (or rather, yes, it is as fast as what they promise). Before Webpass, I was moving from ISP to ISP, ATT, COX, the usual. Back then, the only options were consistent, lame speeds, or 5% chance of having decent speed... and the other 95% of the time unusable. Those days are gone. Webpass is the real deal. We originally didn't have it at our complex, but all it took was getting in touch with property manager. We are so lucky to have this in SD! read more

I switched to webpass a few months ago and initially it was great, but a few months ago the internet started getting really slow around prime time (practically unusable) and their tech support said the building was oversubscribed. I waited a few weeks and they upgraded the building, but then the slowness started happening again - now they're telling me it'll be 2 more weeks while they upgrade to the google fiber IP address space? They were just recently bought by google, maybe the transition is affecting their service. read more

I've had them for a year now and the reliability and speed is way better than Cox at almost half the price. Cha-ching! It's the only bill I don't mind paying. read more

It's now been over 5 years since I wrote my last review of Webpass, and I wanted to update my prior review. As I had hoped, Webpass/Google Fiber has really upped it's game. They have been great the last several years. Fast, reliable, with very little downtime. Tech support has been very good anytime I need to call them. I am more dependant than ever on my Webpass service and I am very happy. They definitely deserve and A+ rating once again. read more

The benchmark of customer service! I found this thee exact same day ATT was scheduled to come. I called and Alfonso he scheduled my appointment NEXT DAY! Literally 24hrs later. Next day comes and Justin shows up 15mins early. He immediately sets to work and even shows me what he's doing. After about 10mins he shows me the speed test and no joke 500mbps up and 600mbps down. Insane! read more

My engineers Raul and chuck were exactly on time, friendly, professional, knowledgable, and passionate about the product. While cable over sells and underperformance, webpass is the exact opposite. The speed test that was done was giving me 650 Mbps up and down! All for $60 / month. Incredible! There is no comparison. None! read more

At first (before Google acquired them), they were great. It has been downhill since then. Outages for hours at a time every month or so are now common. You sit on hold for hours and if you ever do get someone on the line, they are technically illiterate. Submitting a service ticket online is now the only way to get their attention. In a day or so, you may or may not get an email saying your service is fixed and they close the ticket. They don't bother to find out from you (the paying customer!) whether your problem is fixed or not. After almost 2 years, I was done. I canceled my service in May and got Cox. It isn't as fast, but it is fast enough AND it is very reliable. What does it matter if they offer 200Mbps if you can't rely on it? I'll take the reliablility any day. Now I am fighting to get my $46 credit back. They admit they owe me the money and I see the credit sitting there in my account (since May 15!), but after many phone calls, trouble tickets (closed by them each time) and promises that they will send it, still no refund almost 2 months later. Maybe I'll get a lawyer or talk to the local news trouble shooter. This company is a joke. Stay far away. read more

I originally was in love with this service, and when it's up, it's good. However they have had outages again and again and now again today, so I am no longer able to recommend it and I'm going to be looking around for a new internet provider. I work from home and rely on my internet connection to do my job, and unfortunately this service is no longer reliable. When an outage occurs, you'll sit on hold for quite a long time, then you're able to leave a voice message describing the problem (no human contact). At some point later they'll email you a ticket number. Unfortunately email requires an Internet connection, which you don't have (yet again). A couple weeks ago their service was down for 9.5 hours. I finally got an email saying it was back up and all was good. The next day it went down again for 2 hours. No "sorry for the inconvenience" or anything like that. And today it's down yet again. After waiting on hold for tech support for a while with no answer, I hung up and called customer service instead, hoping I'd get someone who wasn't a techie. I explained how the service has been unreliable lately and that it would be nice if someone at least showed a little empathy and said "sorry your internet service was down 11 hours in the last 2 days". The guy said they're more focused on keeping the network up than apologizing (!). Unfortunately they're not doing a great job at either. My sense is that this is a bunch of techies with zero customer service skills. It's a shame, the service was good for the first couple years that I had it. Unfortunately both the technical service and customer service has gone *radically* downhill recently. Don't waste your time or money. read more

THIS COMPANY IS A SCAM!!! -They charge you for promised internet speed and services that they DO NOT deliver. We have constant outages on our internet and it runs much slower than promised in their false marketing. -We have attempted to call customer service on several occasions- the phone constantly rings and eventually you end up in a voice mail box that apparently nobody listens to. We have NEVER received a call back or proper customer care. This is a "fly by night" company that is going to rake in a bunch of money from poor honest customers and then I predict they will disappear leaving a bunch of people with a mess to deal with. I am completely shocked by the positive reviews- it just shows that their sales and marketing is doing their job by selling "swamp land in the desert" and that will eventually catch up them. As soon as someone files a class action suit against these guys for services they aren't providing, I'm the first to sign up! Do yourself a favor and pay a little extra for a reputable company- we just did. Here's some Better Business Bureau complaints for your enjoyment: http://www.bbb.org/greater-san-francisco/business-reviews/cable-tv-internet-and-telephone-installation-service/webpass-in-san-francisco-ca-309126/complaints read more

Based on positive reviews and so many mentions about the speed, we were more than excited to try WebPass. Unfortunately, it has been 4 months with WebPass and we have problems almost daily. Our internet is constantly timing out ranging from being out for a few minutes to over 15 minutes. I had to switch my phone from wifi back to my data plan just to write this review. I called customer support about a month ago and the representative told me it must be our router. I told him we already tried switching from a dlink router to an asus router (both over 150 dollars) and it didn't help. He told me WebPass works best with netgear and apple routers. We bought the $100 apple router and the timing out issue has gotten even worse. Also, we are not receiving the speed as advertised. We were quoted 100up/100down but we range from 40-80 up/down. We are going to call customer service again but they will probably just tell us we need a new router. If these issues continue, we will need to switch to another company. I would have given 1 star based only on the internet service but the employee who came to activate our service 4 months ago was extremely quick and friendly. read more

Yes, the speed is good but do not expect service if your service is out. They have no place on their website to check if service to your building is out. After evaluating and resetting our equipment, I called. Got voice mail no matter what selection I made. I left a message and THEY RETURNED THE CALL TWO DAYS LATER!!! When they called me back, they didn't seem to care that I was upset at their service response and offered to turn off the service when I complained about the response time. The service did come back on the same day I called but continues to go out periodically. Others in the building are having the same issue so we know it is not our equipment. read more

258mpbs down, 297mbps up! I'm paying $60 a month for 200mps!!! That's insane. UVerse was $200 a month for "high speed" internet and tv that was only clocking in around 24mps. Speedtest.net actually told me to double check the upload/download speed numbers I entered in my customer survey because they thought I had made a typo lol. Here are some examples of the speed I'm getting: I was streaming 4K YouTube videos 5 minutes after the tech left in full screen mode with no buffering. I had to google why my 3rd generation Apple TV was "only" downloading at 65mbps... The Apple TV hardware physically maxes out at 65mpbs lol. I downloaded a zipped 2.3Gb Dropbox file full of pictures in 3 minutes. Oh.. And the install tech actually called me and asked if he could come install early. Seriously? Those other cable companies better watch out! So yeah...it's fast. My speed are over wifi too. I have a $300 Asus ac router... If you want those speeds over wifi you need to spend some money on a FAST router. Your little $40 Netgear router or that Apple Time Capsule from 2009 you still have for some reason won't do Webpass justice. read more

This is an update to my previous review. The service, when it works, is great. However, the tech support provided with Webpass is decidedly awful. They respond after 12 hours when you don't have Internet. That's for each response. This means it can take days for your Internet to get back up and running. This is the case with me. It's unfortunate, because the internet speeds are fast when it works, the problem is it doesn't always work. read more

Yes, they are fast...When it works!!! I've experienced multiple outages, some as long as a half an hour... When I called Tech service, the guy was very short with me. Stating that he couldn't find any "outages" that I might be too close to my wireless router, interference...etc..a number of reasons, but the Webpass connection. I work from home and have not experience this many internet connection fails! I asked to be transferred back to customer service to cancel/refund and was told because I paid for the year, I was stuck with it. They DO NOT have a refund policy!!! I guess customer is not always satisfied with Webpass. read more

Just signed up with them today and could not be more satisfied! After being with cox for years now, I'm getting about 10x the amount of speed for the same price. For the tech savvy I'm getting 100 mbps for just $50/month (or $450/yr), and after running speedtest.net it's a legit 100 mbps download AND upload since it's a synchronous connection. After a few tests I was consistently getting about 90-95 mbps. The installer came 10 minutes early and was done in about 20 minutes. Best part was even though I was doing work from home, since it's a separate connection my Cox connection never got disrupted. He was quick, friendly, and was in and out like that. Definitely recommended if you can get this service--and if you can't but live in a building that qualifies, bug your building manager until you can get it. read more

The whole process was amazingly easy and simple. 1. Set up an appointment online (even on weekends!). 2. A very friendly and knowledgeable rep shows up on time (Jaimison). 3. The rep sets up everything in a few minutes. 4. Wired connection speed shows greater than 280 Mbps. 5. Bye bye Cox Internet. No, it's not available in many residences, but that caveat is CLEARLY spelled out on their website. That one star review was not deserved. BTW, the tech needs to access a connection panel which is usually hidden in your closet. Sorry, Jaimison, for the mess. read more

Another week and another issue... Up early trying to get work done on my computer and there is no internet again! WTF WEBPASS! read more

Webpass - Internet Service Providers Near Me - San Diego, California

So far, so good! This morning, after two weeks of internet service from Cox, we discovered our connection was dead. After 30 minutes on hold with Cox, they told me that they wouldn't come out until the next day -- not going to fly, I work from home much of the time. Fortunately, I found the webpass card in the building lobby, and when I called, a real person picked up the phone immediately and told me they could have an installer here in 15 minutes. Less than an hour after my first call, they left my apartment with (much much faster) working internet hidden in a closet. I'll update this review if anything changes, but this is the best start to a service relationship with a company that I've ever had. read more

I had the service installed about two weeks ago. The installer was actually 20 minutes early for the appointment so he had to wait for me to arrive. After about 10 minutes he showed me a speed test of over 400Mbps for the downlink when connected via ethernet cable. I connect via an 802.11n router which is not able to handle the speed so I generally see around 45-50Mbps when connected via WiFi. This is still far better than I was getting from Cox (15Mbps) for more money. I called Cox to have my service disconnected. When they asked me why, I told them I was switching over to a much faster service for less money. The customer service rep immediately asked me if I had switched to Webpass and didn't bother to try to convince me to stay. I must say that after being at the mercy of a monopolistic provider for years, it feels very good to have a choice in service for less money with a much faster speed. The business side is efficient and straight forward. No hidden costs and they deliver what they said they would. All upside. read more

Our ATT U-verse Internet was hiccupping every other day, so we gave Webpass a try. ATT U-verse: 24 Mbps download; 5 Mbps upload $67 per month Webpass: 400+ Mbps down and up; $55 per month, or $550/year (about $46/month - and they gave us a month free) We got an installation appointment the day after we decided to switch; Justin arrived a bit early after taking care of the setup in the building telco room. The setup in our condo took maybe 20 minutes. Justin was kind enough to help me set up the wireless and explained the dual-band technology. He also fixed a mistake from the ATT installer, who had plugged one of the router cables into the wrong port in the wiring closet. The installation was quick and painless, and I learned some useful stuff. Justin managed the installation without disrupting our ATT U-verse cable TV service, which we are continuing. And we have hardwire connections in 3 rooms instead of two, plus much faster WiFi as well. read more

Couldn't be happier!! I am a SPEED FREAK when it comes to internet and this is hands down the fastest most reliable service I've used. It's so fast I have to get a better router just to unleash the full speed. I would easily pay 3x what they charge for this internet and the fact that they keep their prices so low and have no additional fees makes me a customer for life assuming they don't up their prices. They said I'd get 250mbps but when I ran my speed tests I was hitting 550+ Mbps!!!!!!!! That is just INSANE!!! Curt was early, extremely professional, and went the extra mile for us helping set up our router. He even gave me a sweet WebPass bottle opener for my beer! I have already been recommending everyone I know in San Diego to switch to WebPass. Thank you WP!!!! read more

Webpass - I was promised 200 Mbps and this is what I tested at... Consistently!! INSANE speeds!! - Internet Service Providers Near Me - San Diego, California

It was funny when I called Cox to tell them that I wanted to cancel my internet and VOIP service, but keep the cable. They asked me if I needed 200 mbps speeds. I said no. But, I added, when Webpass is going to charge me around $40 a month for that kind of speed and you're charging me more than $50 for 30mbps, it's a better deal. That was a few months ago, and I'm very happy with Webpass. The installation took less than half an hour and my access speeds ON WIFI are faster than what I was getting with Cox through the wired connection. And it's cheaper, too. Works for me. If it wasn't for my @cox.net email I'd have told Cox to just do cable only. read more

Holy cow. I moved here and tried AT&T. Let me tell you about that experience. It took a week and a half for the technician to install service, shows up at the end of the 4 hour suggested window, spent 2 hours stapling an unsightly line to my baseboards around the perimeter of my living room. I was told I would have one price for monthly service, but first bill was 3x that amount. I spent no less than 2 and a half hours on the phone to cancel service. Enter Webpass. The install was on a Sunday morning after signing up Saturday night! Who could have guessed that could even be done?! The technician arrived 15 minutes before the time posted, was finished installing within 5 minutes. No damage to my apartment at all, haha! I haven't even put the service through the arsenal of speed tests, etc, but I'm blown away by the level of customer service. read more

I called yesterday and Webpass had an installer available the next day. The install process took about 15 minutes. The installer, Curt, arrived and was very professional, competent and helpful. We tested the speed at the connection and it's about 300 Mbps. It's definitely faster than the cable internet I was using and much cheaper ($450/year vs. ~$720/year). I'm glad to do my small part on weakening Cox's monopolistic stranglehold on internet services. Highly recommend for anyone with Webpass in their building. read more

Technical support is extremely slow. I noticed that Devin G. updated his previously very high review for Webpass because of this issue just the other day. Perhaps something is going on with them this month, but they seem to be having issues and getting a response from tech support is like pulling teeth. It's totally unacceptable. That's really very disappointing because in all other respects the service is phenomenal and the installation is a breeze. But, honestly, even if it's literally one IT guy for the entire company, the least he could do is be responsive to people. read more

FLY PELICAN FLY!!! When Curtis (from web-pass) and I ran a speed-test I almost lost my shit! 200-300 megs UP AND DOWN!!!! My GOD YES!!! I wanted to do a month at $55 to test it. I am for sure switching the the awesome Annual plan - $500 for the entire year! YES PLEASE My appleTV has no more buffering issues. Per Curtis's recommendation I grabbed an Apple Airport Extreme for wireless routing (5th Gen), and all my wi-fi connects are legit too! I cannot express enough how excited I am to have NO ISSUES with my internet. I have also left the AT&T so being able to pay one ANNUAL bill, and some a la carte monthly apps helps me save hundreds. Literally Hundreds... read more

Just had Webpass hooked up in my unit and WOW! I signed up last night after hours and booked a time for installation at 2pm the day after. Technician showed up right on time, super friendly and really helpful. Got me connected in less than 30 minutes and he did a quick speed test and ... 424 Mbps!! Couldn't believe it at first but have run repeated speed tests since the install and I'm consistently getting the same speed. The only "problem" is that there doesn't seem to be many servers that can push out that kind of bandwidth so it's somewhat overkill. But I'm not complaining! ;) Also had a question for their billing department and they answered the phone promptly and was very easy to talk to. In my interactions with Webpass it feels like their employees genuinely care about providing good service and there's none of the normal "have you done this, have you tried this" crap you usually get from the big ISPs. So far I couldn't be happier and I'd recommend Webpass to anyone who can get it! For those of you who can't, talk to your HOA and have it hooked up! read more

My building in downtown San Diego (next to Petco Park) was built in 2006 (253 10th Avenue), and have just recently gained access to Webpass. Thank goodness. I was done with Cox and their "promise" of faster and more reliable internet speeds. My internet speeds literally increased from 5-10 Mbps to 200+ with Webpass. The Webpass installer (Jamie) came out 24 hours after I signed up, he was professional and fast, in and out in 30 minutes. The only thing I need to do is update my wireless router to handle the faster Webpass speeds. Still, I am seeing speeds 10-20 (50-70 Mbps) times faster using my old wireless router than I did with Cox, and if "hard wired I'm seeing speeds of " 200+ Mbps with Webpass. When I told Cox that I was ending my service, they tried to keep me by lowering my internet bill to $46 a month from $57. But with such slow speeds and unreliable service, it was just time to go. Webpass is $550 a year, plus I got a month free. If you refer friends you can get a month free service each time. A number of people in my building have switched over to Webpass and all have been satisfied with the speed and if needed the service support. I have a "Smart" TV & Roku hardwired and three computers Wi-Fi to Webpass, running faster than ever. read more

I've had Webpass for about a year now. I saw their flyer and decided to give them a try in my old building (875 G Street - Never move there, the HOA President is a See You Next Tuesday). Performance was as good, if not better than advertised. I've never had an outage and the customer service has always been great. I just moved into a new building and made sure the transfer service, and Curtis helped me out for the second time. It literally took him 5 minutes to get us set up. He was super friendly, professional, and competent. I'd definitely recommend using Webpass, especially as you get higher speeds for less cost than the big guys. read more

The service was excellent. Curtis was a scholar and a gentleman of his trade. I highly recommend the top 1% internet speed company in the nation. read more

Google has fast serviece and reliable price I have been their customer since 2 months ago ,hopefully nothing changed and they keep this quality. read more

In this day and age having a reliable and fast internet connection is getting more and more important. Cable and phone companies charge a premium for these services especially if you don't bundle it with other services. Enter a new option in San Diego... WebPass. It's a microwave mesh network that provides super fast speed at a very reasonable cost. I went from paying almost $60 per month with Cox's Premium High Speed cable internet connection to now spending $42/month for a connection that is 6 TIMES faster. You heard me right... My upload and download wired connection tops out at 300K Up AND 300K down. The actual speed can vary of course with use but it's guaranteed not to drop below 100K. Which is still much faster than what I was getting with Cox. Also, Webpass's customer service has been exceptional so far. I scheduled an appointment and the installer Jaimi was not only friendly but also very knowledgeable and was able to answer any questions I had. He even took extra time to help me figure out how to make my home network needs work given how my particular condo was wired when the building was built. If Webpass is available in your building and you value a high speed, reliable internet connection at a great price... You should definitely consider switching today. read more

Disappointed in Webpass support. Had Webpass installed yesterday and installer was great. Unfortunately, after he left I attempted to connect my devices to the internet. All went well except for our major device, the smart TV. I contacted Webpass support and this is the response I got. Basically saying it's not our problem! Hello, That is an issue between the TV and the router, your Webpass connection doesn't control what how your router connects to your TV. If you are able to connect to your other devices your TV should connect exactly the same way. You might want to reboot your TV or try to forget the network on your TV and try to reconnect. Best, Miguel"". Looks like once they install the line you're on your own. read more

Had Webpass in my building for a while. Never really paid attention until I was out in a Gas-lamp night club when a dude by the name of Brandan spills my drink. Cool headed, I told him to not worry about it. Nonetheless, Brandan insisted on doing right and got me another drink. He also handed me a business card and asked me to check them out some time. Turns out he worked for that company I never paid attention to. So I decided to give them a shot. I do not regret the decision at all. The hype is real. Insane Download and upload speeds. The technician Jaimi arrived early, did a quick and excellent job. Set up my brand new top of the line router and wireless extender. Could not be happier. If this company conducts themselves as these two gentlemen did, I'm a customer for life. read more

We went from 3 mbps with AT&T U-Verse Internet to 350 mbps with Webpass. This enables us to really use our Roku device, and take advantage of our Amazon Prime subscription. We're even considering dropping cable altogether, which will save us tons of money. The Webpass technician that came to our home, Curtis Harvey (goes by "Curt") was the most professional and knowledgeable technician I have ever met, for any service. He was very friendly, and will return to adjust the service if needed, at no additional cost to us - I don't know of any other company who offers that. Highly recommend this service and this company. read more

The Webpass experience has been everything a techie could ask for! I signed up online, the technician (Jaimison) arrived on time, and it took all of 30 minutes to get hooked up and we had 400 mbps to my network box. My condo has cat 5e jacks throughout, so the tech tested a few jacks and we determined that I was "only" getting 90 mbps to them - he quickly discovered that one of my existing network switches was only 10/100. Duh. (Hey, I didn't have a need for anything faster at the time!) I'll be getting a new switch today and then I'm good to go. Let's see... $50/month (or $450 annually) for 400 mbps through Webpass or $60/month for 35 mbps through Cox? It's a no-brainer! For all of you considering getting Webpass, DO IT! read more

I am obsessed with fast internet and really glad I signed up for this service. I don't get the speeds of 200 mbps that it advertises, especially through wireless, it is like 50 wireless and 100 connected. It is still way faster than all other internet speeds I have tried around town. My work is 25 mbps, coffee shop 5-10. Web pass is only available in buildings 2005 and newer and have an ethernet connection. You should buy a nice router and they will give you suggestions as what to get, I got one on sale at best buy so I feel it is meant to be! The installation was prompt and super easy. Really a great service. read more

I am in utter disbelief that I waited a year to try Webpass. I love Uverse, but their 24 Mbps internet speed (that was really averaging 8 on wifi) was getting to me. So...I dumped their internet. That was the best thing I ever did! If your building supports webpass...get it!!! My hard wire connection is nearly 285 and my wifi is averaging 162. I don't know what the word buffering is. If I could download myself into a 20 something man-god I would. As for service, Curtis H. was the bomb! He showed up early (called to make sure we were good with that) and then came up to turn it on. He was done in 20 minutes and thats only because I had a lot of questions for him to answer. Great dude, super knowledgable and more importantly gave me hope in American customer service (which is currently the equivalent to standing in line for your driver's license in North Korea). Get this internet now! read more