Comcast sucks. Die, Cumcast, die! Long live Webpass! Blazing fast 716 Mbps download / 895 Mbps upload speeds during the hours I actually use the internet (I work from home, so that's 9am-11pm). Excellent customer service and minimal downtime. No hassle, no sales pitches. My internet was only down 2x in the 2 years I've been with Webpass, and each time was only for an hour max. The second time it was down was to "upgrade [my] service to 200Mbps" for free. My actual speeds are much faster, so 200 Mbps might just be the minimum. Sweet! Only downside is it only works in multi-unit buildings with at least 10 units. But after my horrible experience with Comcast (frequent outages followed by a 2-month long outage for which I was still charged), I needed to move out for a better alternative. read more

Very smooth installation process. Victor T. was right on time for my appointment and even contacted me before to let me know he was on his way. The apartment I moved into had Webpass installed before, but I wanted the outlet in a different location in the apartment. Victor was happy to install the outlet where I requested. The speeds are incredible. Even on Wifi with a 5Ghz router, I am getting ~275 Mbps down and up. read more

I am sorry, I am taking 3 stars back. The installation is great and all but the Internet is just slow for how much we're paying for, $55 a month! Almost every night we have issue connecting to the Internet, and video buffers a lot! There's only two of us using the network and we are using Apple AirPort Extreme but if one of is download something, it buffers whatever I am playing; and I constantly get disconnected on PS4 whenever we download something at the same time! Now we have no internet since last night. This is so frustrating! read more

I signed up for Webpass after fighting with Uverse for over 2 weeks to try and transfer my internet service once I moved to San Francisco. Signing up and getting it to start working was simple enough. $50/mo was a little more than I wanted to pay, but it was lightning fast speed and I never really experienced any performance issues. However, their customer service/cancellation policy has some room for improvement. I am moving at the end of June, the new building I'm moving to is not serviced by Webpass. I logged on on 6/10 to cancel my service effective 6/30. It was an easy transaction online, got the confirmation email and thought I was good to go. 6/15 I get an invoice and notification that the autopay has gone through for the full $50. I thought this was an error and called customer service this morning to get it cleared up. When I spoke with the rep, he was very nonchalant about the whole thing and stated they only bill in full month increments, so if I want, he could go ahead and refund my money and cancel my service today. Umm, no, that's not a solution, I need internet through the end of the month which is why I picked that as the cancellation date. The guy was unapologetic and just like "oh well", take your pick. And nowhere on the cancellation notice did they even mention this policy. I think it's poor customer service to make people pay for service they can't use. read more

On top of the two incidents that the network connection was disabled, there is NO way to get a hold of their service representatives. I called several times and left messages since the connection was lost for at least 6 hours but no one answered and haven't heard from them. Given this is second time happening in only this month, my husband and I are planning to change the service. Not worth going thru this bs!! read more

Advertised speeds of 100mbps but the speed has been below 5mbps for the last couple days. At that speed and the service inconsistency you cannot even stream 720p youtube videos. read more

Webpass - Falsely advertised speeds, cannot even stream youtube videos - Internet Service Providers Near Me

Had internet installed today. Got a text about 30 minutes before to confirm, and the install went very smoothly. Definitely the easiest install process I've had--the appointment I wanted was available with only a few days notice, and everything was done day of in 15 minutes. Internet speeds are good. It's nice not to need a modem. You're probably going to want your own router, which they don't provide. Otherwise you'll only be able to connect by plugging your computer directly into the wall which is less secure and doesn't offer a wireless option. Spend the extra money and get a nice router--you'll definitely notice the speed difference. Good experience so far, would recommend them! read more

Web pass is great for maybe the first year. Wait until you have an issue. Their help line takes forever (not to mention the horrible music), they don't call you back and when it's down, it's very frustrating. The techs give you their number and then run away without fixing anything. Beware large apartment buildings! They will try to suck you in to sign the contract, promise you fast internet, free wi-fi for the lobby, no price increases. It's all a front. They promised not to be like Comcast (I even asked the sales rep and he lied to my face). After 18 months, they raised it 12% and every year after, it's 10-15%. At least when you call Comcast you can finagle a promotion. It's already posted on their site they are raising their rates in Oct '15 when they just raised it earlier this year!!! Even Comcast doesn't do that. What's changing that the technology suddenly requires a drastic increase? They just like increasing it in pretty round numbers like $5/month and $50/year. I gave them a two star only b'c the speed is faster than what Comcast can provide but with their rising rates, Triple Play will be calling my name again. read more

I have never experienced such horrible customer service / technical support. I paid for a full year up front and have consistently encountered periodic internet drops and frequently speeds as slow as 2mbps. From the beginning, I reached out to Webpass regarding these issues. Over the past 11 months countless tickets have been opened and closed by Webpass without ever diagnosing or fixing the problem at hand. Fast forward to month 12 of my service. In 24 hours, my service dropped twice in my apartment. I'm due to renew next week so I call technical support. I tell them all of the above and couldn't believe what happened next: The representative who answered the phone refused to help me, refused to open a ticket regarding the internet issue, told me to cancel my Webpass service, and when I asked to speak to his supervisor, he told me that there were no supervisors. After multiple lies (revealed to be so after speaking with another Webpass rep when I called back), he hung up on me. Naturally when someone hangs up on you but you're still trying to acquire the service you've paid for, I called back. The second representative who answered was gracious and apologetic, and attempted to connect me with two different supervisors, both were busy. He indicated that he was submitting my CS complaint to management via a written writeup and urged me to also write an email to the support address, which I did. Also, he opened another ticket to address my internet issues. I wrote an email outlining what happened above as well as my bafflement and anger regarding the treatment of a customer. I also asked Webpass to review the recording of the phone call so that they could listen to the treatment of customers calling for support. Well, surprise surprise, I didn't receive a response to my email. So, I called Webpass again. This time I was connected with a supervisor upon my request. I asked why I hadn't received a reply. He pulled up my email and ticket and I received a "humph" response. (a literal humph.) This supervisor downplayed the incident and told me that the particular representative in question wasn't at his location but that someone would ask him "his side of the story." It was heavily implied by this supervisor that I was making up the entire incident, and he went as far as saying "well, that doesn't sound like Phil at all." No apology and a lot of whitewashing, with no firm promises to rectify this situation. Clearly with Webpass, it's entirely and always the fault of the customer. read more

Time for another update. I had great hopes for Webpass. My 2-year anniversary is coming up in August and with our building limited to 100Mbps service (!) coupled with the price increase last year, Comcast is (sadly) looking like a viable option. Yup, you read that right. Webpass works swimmingly well (for the most part) during non-peak hours. Of course, this is a consumer-focused product and during non-peak hours most consumers are not using Webpass, they're at work. I consistently significant speed drops every evening (starting around 8:00pm) and on weekends and holidays. How bad? Well, instead of 100Mbps (symmetric) I'll see more like less than 20Mbps down and anywhere from 50Mbps to 100Mbps up. So, I never really get 100Mbps and that's understandable (IP overhead and other factors play a role)--when I say 100, I really mean 95ish Mbps. Anyhow, the crazy unbalanced down vs up speeds during busy periods clearly indicates that Webpass has great difficulty keeping up with actual usage of its network. Now, this is all a bit troubling because over the past few months they've been broadcasting the idea that they now offer up to 500Mbps in some buildings. That's awesome. But I'd like to see a series of speed tests that indicate what true performance is really like. All we really tend to see is tests that indicate anywhere from 395Mbps to well over 500Mbps. Yeah, right. What's even more annoying is that they've limited our new building (2 years old in August) to 100Mbps. My assumption is that it has to do with internal cabling, which let's pretend all we get is a single cat 5e cable into each unit and both voice and data have to run over that. But let's also consider that most of us don't have voice so that leaves all 4 pairs open. Every unit without voice should be technically able to support up to 1Gbps. The other more annoying part is that there was a Webpass facebook post last December (or thereabouts) that announced 60Gbps radios had arrived at Webpass. So....if buildings and choking, why aren't those radios being deployed everywhere? And if needed, why aren't multiple radios added to buildings? Why, since I'm on a roll, doesn't Webpass actively monitor throughput across its entire network? Top it all off with no transparency into the cause of all of the slowdowns and how the company plans to address these problems and you end up in a sorry sorry state of affairs. It's a product you really want to work but it just doesn't work much better than the offering from the incumbent cable operator, at least not during the time (peak time) when you want this product to actually work properly. read more

Great ISP - they serve my building with a microwave link that gives the building a 45MB/s synchronis ethernet connection connected to the Cogent backbone. A combination of under use in the building and network management means I get more than my fair share of that fat pipe. And at $350 a year, it's not bad going - esp as I used to pay $110 a month for a 6MB line with Speakeasy. My only gripe, which I've sent Blake (notice he posted the first review) is that they choose to put the address of the building on the IP block they assign to each building. That means a reverse look-up of my IP address by anyone who captures it (in every website log, for example) reveals my address. Whilst I've got nothing to hide, I think it's inappropriate to include such information about a residential connection and it means I can't enjoy the level of privacy and anonymity that everyone else does. It's also worth noting that their service is only available in buildings they serve. If you're going to move home in the city, it might be worth noting which buildings they serve (it's on their site) so that you can keep it in mind. I saved about $900 a year by switching to WebPass over Speakeasy, and got a better connection. read more

Kurt is a 5-Star service rep. My router couldn't connect to a SONOS speaker I just got. He quickly went through a set of tests and narrowed down our options each time. Then he figured out the exact change we needed to make. And everything worked. The call dropped twice because of my cell service and he called back immediately. I highly recommend Webpass with its excellent service from Kurt read more

For my 200th Yelp review, I would like to highlight a company that literally changed my life, Webpass. For most of the Bay Area, you are limited to two major companies for high speed internet access: AT&T and Comcast. These two guys overcharge and underserve. Sure it's better than a modem, but you inevitably pay $30 or more for mediocre speeds - speeds slower than most cell-phones today. Webpass changed all that. After a quick and professional install that took only thirty minutes, we were surfing the net at 75m/s. Most websites load instantaneously, and updates for operating systems (even the ones that are 2 to 3 gigabytes) finish within half an hour. Netflix is not Netflix until you get a truly high speed download, and then you get everything in HD, which now includes 3D movies. I waited six months to write this review because I was afraid of mishaps along the way. I never had a problem with the service. The two times my internet slowed was due to my cheap router (legacy from AT&T, which they forced me to buy for $80 bucks). I have nothing but good things to say about WebPass. It's not available everywhere, but if it is in your area, sign on and save yourself a lot of trouble. read more

The "idea" of Webpass deserves 10 stars, but their execution is worth zero. I have had Webpass for a year now, in a building where they promise "up to 200 Mbps." That would be incredible if it were true. In reality, I have never once gotten above 40 Mbps, which is really poor given how much the service costs. I would be willing to renew if I actually got anything close to 200 Mbps, but my most recent speed calculation was 10% of that... only 24 Mbps. I would need to receive 9 more years of service for FREE to get what I actually paid for. I understand that 200 Mbps is the MAX, but 24 Mbps is a joke, and they haven't been able to fix it despite four calls to the technicians (who are REALLY nice, but clearly unhelpful). read more

Webpass - 200 Mbps? Try 23.47 Mbps! This is the best I've gotten in one year of service, despite being promised up to 200 Mbps in my home. - Internet Service Providers Near Me

1. The service is great, faster than anything Comcast can offer. 2. They tell you exactly when they are going to show up. My guys were running 20 minutes late and even called me. When did comcast ever do that. 3. The tech guys were actually knowledgeable. 4. I got to tell Comcast to get lost. That in itself is worth something. So far think WebPass is great! http://www.speedtest.net/my-result/4297630906 read more

I will start this off by saying that I HATE COMCAST. Internet always cut out, random channels wont work, and they also charged me $200 randomly 2 months after I stopped their service. WHY ARE YOU SO CRAPPY?! I love that "HEY MONEY" commercial though...+1 star. Oh wait, this is not a review about Comcast? right, let's talk about webpass. I love webpass. I love it when the guy comes by to install it, does it in 20 minutes, hands me my bill, I pay for the full year, and he goes, ok great we wont bother you for a whole year. DONE. END OF TRANSACTION. I dont need to hear your promotions, I dont need calls in the middle of dinner asking me about how my service is. I'll let you know if I'm having an issue. The internet is fast and I've had no issues. Isnt that what an internet provided is supposed to do? Provide working fast internet? Webpass, you win. Comcast, I'll deal with you later. read more

Today I had Victor and David stop by my apartment to install my building's new Webpass Ultra-High Speed Internet. It was quick and easy, they were done in about 20 mins, and were super professional. They showed me how simple the set up process is (NO MODEM NEEDED, JUST ROUTER DIRECTLY INTO THE WALL!!), and demonstrated how my connection could clock up to 500Mbps before they were on their way. ...i decided to treat myself to a new high-speed router to keep up :) read more

Webpass was recently set up for our entire apartment complex here in Berkeley, replacing another local ISP which was quite poor. First good thing about Webpass: They had the service ready on the day they said they'd be. Second good thing: Excessive speeds (40Mbps up/down to a server in San Francisco; 10Mbps to some server on the other side of the world, in Tokyo). Did I just celebrate by opening a bunch of Youtube videos that I didn't even bother to watch? Why yes, I did. read more

Webpass is my JAMMMMM! Need internet? Has Comcast tricked you with their ridiculously high rates? Look no further - Webpass is your answer! Not only is Webpass well priced, but it is awesome. Here's my breakdown: Speed - A Price - A+ Customer Service - A Not having to deal with Comcast - A+++++++++ So, do yourself a favor, and get rid of your overpriced crappy services, and get Webpass! Honk. Honk. read more

1 year in and Webpass is still going strong, over-delivering on their speeds and customer service. I was having download speed issues this week (100mbps instead of 500, still 100% usable), and Nathan spent a bunch of time e-mailing me trying to figure it out. Customer service you'd never get with another ISP. Eventually they sent Doug over, who almost immediately identified a damaged ethernet cable limiting speeds. Something I should have sorted out on my end before even contacting them, but he was extremely kind about locating and replacing it. My ping is normally 1-3, and speed is 500-700 up/down (though your speed will depend on your building). I hope I never have to move to a place without Webpass. read more

Webpass - That ping though - Internet Service Providers Near Me

First: Webpass is the greatest thing ever, since even before sliced bread. Sliced bread sucks, compared to Webpass...and I LOVE grilled cheese sandwiches. b) Tim, a super-awesome, nice, friendly, Network Installer showed up 6 minutes before my appointment time--an appointment time, NOT a 4-hour, hold-yourself-hostage window--and my internet was roaring before he was even supposed to show up. I experienced a new feeling: why is this so good? ...isn't this supposed to be painful, long, and confusing? ...aren't you going to leave a bunch of trash in my home? ...can an internet installation really be this easy? It was, and it was glorious. iii. Having (barely) survived HORRIBLE experiences with AT&T--my whole building was wired wrong from above a certain floor and it took weeks for me to get to the installation where it just doesn't work for some UNKNOWN reason--and, most recently, a multi-day, multi-call, multi-trip Comcast fiasco, I recalled seeing a Webpass flyer or two in my mail. WHY oh WHY did I ignore it 8 months ago?!? I would have saved hundreds of dollars--YES, it's 50% cheaper than those other guys--had MUCH faster internet--4-10x faster, with upload speeds matching download speeds--and been supporting a green business with people who are local, not that I have anything against Manila, but...seriously Comcast... I'm waiting to hear from Comcast about all this janky equipment of theirs. I'm hoping they don't want it back so that I can pulverize it with a baseball bat a la Office Space. As for Webpass, I thank them from the depths of my depraved and, hither-to-them, deprived soul for the most startling and surprisingly delightful customer experience of my life. I still can't believe how easy everything was, from start to finish. And now, my streaming content feels like it loads before I've even lifted my finger from the depressed button. They are the Gary Danko of internet and, if this darn thing weren't limited to 5, I'd give them 47 bazillion stars. read more

F*** Comcast. Webpass rules! My experience with Webpass so far has been great! $450 a year for a 100Mbps connection? That's insane, considering Comcast was charging me about $60-80 a month for only 6Mbps. The installer was very friendly and professional, and guess what? He showed up at the appointment time, ON THE DOT. Comcast (or any other ISP, for that matter) can't do that! read more

The service was fine but I would NEVER recommend this company. I wish I could give them zero stars for their disgusting insensitivity. When I moved to Coconut Grove, Florida last year I got service from Webpass and paid for a year. Earlier this month I had to move to New York because I have stage 4 breast cancer and need to get treatment at Memorial Sloan Kettering in Manhattan. When I asked Webpass how I went about getting the money I prepaid back they informed me that they do not give refunds. When I asked that the situation be considered under special circumstances I was told me that the issue is closed and that they will not be offering me a refund nor will it even be considered. read more

So far very happy with the service and with Victor Tam, who came home to install it. He called to come in earlier than originally planned and did a quick and excellent job. Very friendly too!! read more

Nearly every night between 9pm and midnight, the speeds drop into the teens. No fix. I get it that those are peak hours but this drop is abnormal and not OK. Normal speeds are 290 Mbps and that's pretty much good for the other 21 hours of the day. As I write this, it's been 16 hours since speeds dropped into the 1 Mbps range. No word from support or anyone else. read more

It wouldn't have been hard to beat the service (or lack of) that I'm used to from dealing with Comcast/Xfinity for so many years, but Webpass has definitely been better than I could have hoped for! I recently moved into a new building that had Webpass availability, and set up an appointment for a couple of days before our move. The scheduling process was super easy, and Webpass let me know that the fastest way to book an installation was to choose a day when a tech would already be in the building. Fast forward to install day, I arrived about an hour early to unpack a few things and got a call 30 minutes or so before my appointment to see if it would be okay for the tech to come early. Okay??!! Of course! I'm way more used to 6 hour windows and hoping that someone actually shows, so a tech offering to come early was way more than I expected. When he arrived, Adam was very quick and professional. He let me know that the (cheap) wifi router we bought may not be the best and gave a recommendation for one that might work better. He also walked me through how to change my network & password, and made sure I could log in before leaving. All in all, the appointment lasted maybe 10-15 minutes. Very efficient! Thanks to Adam for making this process quick and painless. read more

I lobbied my building's HOA to consider adding Webpass as an option. I'm so happy to say that we agreed to have a Webpass microwave antenna installed so that I (and many of my neighbors) now enjoy 100Mbps down and 100Mbps up Internet service with no worries about "net neutrality" or other fidgeting around with my Slingbox, Netflix, Hulu, and other video watching on Webpass. Easy to schedule an install on their www.web-pass.com website since my building was already set up. If you're building isn't set up, you have to figure out how to get that accomplished first. Install took 20 minutes ... no modem or extra equipment needed (though a router is suggested to keep hackers firewalled out of your home computer stuff). I've had the service for a month and a half now, and love it. At first, I used a cheapo (less than$100) Linksys router, but I discovered it was bottlenecking the bandwidth at about 50Mbps for some reason - I bet a cheap router is what is causing some of the "slow data rate" complaints I've seen in other reviews. I bought a better quality router (Apple Airport Extreme), and 100Mbps is rockin' away! Customer service is great ... no automated switchboard craziness (yeah, I'm talking about you, crazy AT&T and Comcast "If you'd like to choke someone at Comcast, please press 4" kinda stuff). A real human being in San Francisco who actually cares about Webpass's customers answers the phone. I called because PG&E had a power outage in SoMa a couple of weeks ago that affected the service, and that really isn't something Webpass controls, but I didn't know it was a PG&E power outage until I called ... It has worked 24/7 other than that PG&E power outage period. $400 for a year pre-paid works out to $33.33/month - Screaming deal!!! If that means tech support is actively answering phones during standard business hours, I will happily take the $33.33 price because the service has worked fine so far (one hiccup was PG&E's issue, not Webpass). Crazy people should stick with AT&T or Comcast instead of Webpass where they can scream at 3 a.m. on Saturday mornings at the on hold music. There are limitations on what buildings can get this service added as an option ... they say your building must: 1) have 20 units or more 2) was built after 1995 Mine was built in 1991, but the telephone wires to our condo units work just fine. It feels good to use a San Francisco-based business for my ISP - buy local and all that, keep the cash in San Francisco instead of sending it to Philadelphia (Comcast) or wherever AT&T is based. I couldn't be happier with my ISP choice of Webpass! Besides, It felt so good to tell Comcast to go jump in a river. read more

So yesterday our entire office located by Union Square had it's internet down all day. Halting our entire company's progress and business development efforts. Downtime happens. Even at the biggest ISP companies. I get it... but... PROBLEM: When Web-pass had this downtime they acted in no manner what so ever to address it. 1. Their phone was busy for hours, a busy single when calling a company? 2. Finally their answering machine comes on, they say to leave a message and a rep will call. 3. No one ever called us back yesterday or today to tell us anything. 4. Their website had no information about the outage 5. Still no email or call explaining what happened or that it's solved. You see webpass, when you do not communicate your failure to provide service to your customer they are wondering what to do and when. Do we wait for it to go back up? Do we use an alternative method for internet? Should we leave the office to a place with internet? These decisions are hard to make based on no information passed from your company to us, the customer so we can make an educated decision. Who knows how much momentum we lost or $ we lost due to the outage yesterday but the real problem lies in the blatant disregard for any accountability. read more

When your competition is comcast, you just don't need to be horrible to be better. Even so, my experience with Webpass so far is AWESOME. 1. Contact over phone was pleasant. 2. Online appointment was easy and lots of available times. 3. I had an appointment at 10am, technician was DONE at 10am!!! 4. I am getting 10x speed for a better price then comcast. 5. 90+ Mbs!!! Everything loads like I imagine it does in heaven. Cons: 1. I need to upgrade my router cuz it can't maximize the potential of my new internets. read more

Service is very bad. The "technician" refused to fix network routing for the apartment. Claiming that that is something they can do easily but they simply do not want to help us fix it. read more

I never published my first review of Webpass, it was fairly dark. At that point I had suffered through several months of slow, and at times unusable internet. The billing system was a mess, in the space of three days I was told five different amounts. Support was at best spotty, the most reliable way to get a response was to complain on Twitter. The whole thing sucked. A number of other residents in my building (555 4th St) were having similar issues. Webpass conducted a few onsite visits, but nothing made it better. And then they fixed it. Now I get reliable, 90+mb/s up and down, even in peak times. So this presents me with a dilemma, I have no problem writing a negative review, but despite the considerable annoyance, Webpass genuinely seems like they want to get it right. Startup life can be hard and there are always growing pains. But the key thing is that they are trying to be better, which is completely unlike other ISPs. Despite my complaining, I am not going to end up with my name changed to something nasty on my bill. And they have non-evil policies like supporting net neutrality and not selling personal information or adding tracking to your web traffic. On top of this, now the bugs are ironed out, their service is great (although I would love to be in a 500mb/s building). In light of the initial pain I can't give 5 stars, but if they service your building, I do recommend them. read more

Customer support has been abysmal to respond slow connections. They ask you to do a speed test to Unwired in SF because it's the "most consistent". Sure you get 100 mpbs there but pick any other city outside the bay area and you get single digit numbers (with 150ms ping). 9:30 pm Tuesday and I'm getting 160ms ping, 1.5 mpbs down, 4 mpbs upload to Miami. It's been weeks like this (just do a search for webpass on twitter and you'll see what I'm talking about. read more

Dear god. The speed. They advertise 200, but I'm getting 430 up and down in my apartment. No modem needed, and the guy who came an installed it had plenty of technical knowledge. He pointed me towards a few routers that would be able to handle the blistering speed of this network (AC, gigabit compatible). It's a good thing he did, too - my old router can only put out 35. A trip to office depot and 100 bucks set me straight. Well worth it. If these guys are an option, you are absolutely out of your mind not to take it. My friends complain that they're paying double for 100 down. I can't help but be a little smug. I should bake cookies for these guys. Webpass, what kind of cookies do you like? read more

Passing lane. So long Comcast. I don't want your cable. I don't want your telephone. And I certainly don't want your high monthly price for just Internet. Hello Webpass. Just a few days after registering online Steve was at my place hooking up service. He didn't leave till it was working perfectly. Which it is. Pay in advance for the year and it's less than $40 a month. You'll have Comcast in the rear view mirror in no time. Still want your local TV fix? Get the best of both worlds: http://www.amazon.com/gp/product/B0063705PE/ read more

Compared to the hassles and long term contracts of Xfinity, Webpass is a breath of fresh air! Installation: Victor provided great service and a very quick installation. He texted me ahead of time to give me an ETA and he was in an out in less than 10 minutes. Service: I've only had Webpass for a week but it's been great. The speeds are much quicker than cable modem. Webpass's staff also provide much better customer service than the cable companies and they aren't always trying to find some way to hook you on an extended contract. Cost: I got the annual plan and it costs me less than cable modem. Better service, faster speeds, and lower costs - Webpass was a no brainer for me! read more

No respect for this business and sad I gave them a shot. My main issue with them is customer service and how they handled my cancellation. You would think that they would be different from Comcast in this regard, but in fact they are worse. I attempted to cancel my account through the web (since they were closed when I called) and everything seemingly went through. I didn't receive an email or bill from them for 3 months (Nov - Feb) after cancelling through the web. Come February 9th when I had been out of the building for almost 3 months I receive a bill stating I owe 3 months of service. I am glad to pay for services rendered, so I asked what my data usage was over the 3 months. They said we have no idea we don't track that (I highly doubt this is not retrievable information). I stated I could offer proof that I wasn't even living there but they basically were unwilling to listen and just wanted to get paid. Again, I might expect this from a Comcast Call center, but not a local business on 7th street in SF. I then sent an email requesting proof of data usage and/or account invoices from December and January, but didn't receive anything. Just got a call from Collections this week so they had sent my account over to collections without responding. read more

This service is excellent. We have Webpass in some of our buildings and it has certainly impacted the speed of our Internet connection dramatically. I have it both in my live/work loft and my office and can't complain about the spotless service Webpass delivers. Bonus: They have excellent customer service unlike their competition. And you can schedule the timeframe that the technician comes on their time sheet online. Plus the technician comes at the time they committed to (Comcast are you listening?) If you can get Webpass, get it...you won't be disappointed. read more

If your building is wired for it, get it. I just moved into a new place and got comcast internet there, but our place has concrete walls and the location of the cable jack made it so the router signal couldn't get into the bedroom. I ran into the webpass installers in the building today and asked since they were already here if they could set up my unit. They had me call into the office and within minutes they they went up and installed the service. Just try and pull that off is you see a comcast or at&t installer in your area, there's no way they would just give you service right away. The installers, Jeremy and Sergei, were really helpful and helped me troubleshoot the problem of not getting a signal to the bedroom and were able to send the service to an ethernet jack that was in a better position for the whole apartment. I figured I would still have to get an extension cord and pull my router a little further down the hall, but nope, didn't even need to do that. The signal now hits my whole apartment. And what's even better is that the speed is blazing fast. On top of all that, the price is great. Around 75 megabits/second download and upload when plugged directly into the jack for $37.50/month, if you sign up for the whole year (which I'm going to do at the end of this month unless there are unforeseen problems). Service, quality of product, price. If you're fortunate enough to have a building that's wired for it, you'll want to get it. read more

I got a mailer saying that 200 Mbps for $50/month is available in my building, how could I pass that up? First I thought it was a hoax, but I checked here and saw the great reviews. After booking my appointment online for 9am (easy), the technician showed up at exactly 9am. When has that ever happened with Comcast? After the tech enabled my connection from a box outside and troubleshooted a small issue with my cable inside, I was up and running. 230 Mbps down and 120 Mbps up. Pure nerd heaven. Definitely grab it if you can get it! read more

Forget Comcast, forget AT&T or any other ISP. WebPass is the best ISP I've had so far! I just switched to WebPass, my download speed quadrupled and my upload speed... not sure if there is a name for that, but it went from 2.5 to 60something and higher! The speeds vary a little in different times of day, maybe it depends on how many other people are using internet in your building. Ether way, it is so much faster than any other ISP I've had. Ping is 5 from the wall and 8 on wireless. My comcast never was bellow 17. If you pay up for a whole year it comes out as $37.5 per month. I have not seen a better deal than that. read more