Got my car fixed here. This was one of the shops on State Farm direct program list. They did good…read morequality of work, were easy to deal with, and provided great customer service.

Great customer service and great work!! Reasonable pricing. Car looks new again. Highly recommend.read more

Very professional. Timely on completion date. Timely on initial response to inquiry. Very…read moreprofessional phone serve. Consistency in answering phone calls and knowledgeable with answers.

Been going here for years. Nima and his family will always give the best service, at the best…read moreprices. It's the only place I trust.

Went here after I had a minor bump with my truck and let's tell you, this place is great…read more You walk in and it sea like a old country shop. Lots of history on the walls, and as a Wyatt Earp nerd, they have some photos of him hanging up in there. So that alone was worth 4 stars. Had a great walk around with their estimates guy, Dallas, who let me watch the estimate as he was putting it in. Shows they have nothing to hide and are open to you asking questions. They were cheaper than all the other estimates I received and they were by far the nicest. Took my truck in on a Monday around 10 and it was done Wednesday afternoon. Pretty quick turn around time! Now here is where they impressed the pants off of me. My daughter accidentally opened the door into a holly bush, and scratched up the door. These guys here went above and beyond to professionally buff out the scratches and did it with out even bringing it up to my wife who picked up the vehicle. To do a random act of kindness is so rare now a days that I had to bring it up, and write this review. If you need body or paint done, this is your place in the cy-fair area. Thank you again guys!!

My car needed to have the side mirror replaced and I wanted to have the bumper and headlights…read morereplaced as well. I was very impressed by the gentleman, Marc, that talked me out of getting HIDs. He explained to me that my bumper was fine, it was the spoiler under it that continued to catch on curbs. I obtained a quote from him, I was still shopping around and let him know that I'd be in touch. After exploring other body shops I decided that Rancourt was the best of all of the places I visited. I called to confirm that I wanted to have the body work done but Marc hadn't made a note of it. Then, I thought about it, and remembered that he hadn't gotten my name or my vehicle's VIN number. The gentleman that took my call jotted my information and told me he'd place a note on Marc's computer so that he'd get in touch with me. Five days later (4 business days) I still had not received a call from Rancourt. I was running errands so I decided to stop by the shop. By then, they had my estimate and needed me to put down money for repair. I paid the repair in full and was told they would call me one the side mirror had arrived. Three business days later, I decided to call on a whim to see if the part had arrived. It had and they were in the process of painting it. Again- no one called to schedule a time for me to drop off my car. I had to call THEM. On the phone I was thinking aloud of what day I wanted to drop off my car. The young lady on the phone stated something to the effect of "you want to think about it and call us back." I felt like I was being rushed or as if she was exasperated that I was taking time (albeit 20 seconds or less) to think about all that I had going on that day. I made an appointment and was told to drop off the car before 8AM. I was told it would be ready before the end of the business day and I would receive a call once my vehicle was ready. I dropped my vehicle off before 8 AM the morning of my appointment and went home (my friend followed me there to drive me home). No one called. I waited until the next morning to call, thinking: Maybe they needed more time than they estimated. When I called I found out that the wrong mirror had been ordered which delayed the repair. Again, no one called me of this development. I would have completely understood if someone had only reached out to me. The repair of the mirror was done just fine. I just wish that there had been better communication.

Amazing service and equally amazing work. Looks like new again! I definitely will recommend to my…read morefriends and will use again, The work was done in my garage!

So far my experience has not been good. My insurance company stated that they mailed Bumper…read moreSolutions the check to fix my car at the end of February, so they should have received it by now. However, I have not heard from anyone at Bumper Solutions. I have called all of the numbers listed on their website and no one answers the phone. My insurance company has also sent them an email, and I sent one as well, but we are still waiting for someone to respond. At this point, I am starting to question whether this is a legitimate business.

I am furious with Caliber Collision in CYPRESS. Repair work took much longer than expected (and…read morefirst said when it be done ...I understand that . But there were lights on the dash were lit up that were NEVER on before-so I returned 5 minutes after driving away, and this big shot guy says, "oh, they were on when you brought car in" then shows me a copy of Diagnostic report they did after I had left the car, indicating ABS/VSC/TRAC faults...they did something to get those lights on & refused to admit it and fix it!!! I had to go to our "regular mechanic" who did diagnostic & said those lights were on after being "unplugged + wires disconnected" & so my Mechanic fixed them. I should never have driven the car away & should have insisted Caliber fix it-.... But they said it was like that-when I came in which is Bull** and a total LIE!!! My rental car had returned so I then paid $169 For my mechanic to fix these "faults" I'm complaining to my insurance company -this place is on the list they "recommend as having a lifetime warranty on their work" I am Sorry that paid them my deductible of $1,000.!! DO NOT USE THEM!

If you're looking for low quality work, long wait time for a repair, and an unresponsive manager…read morethen you should bring your car here. Had to bring my car here for a damaged door last year (lady hit my parked car). Caesar was great but his team's work, not so much. Replacing the driver side door of my VW took 2 weeks and when they returned my car, there was a noticeable gap between the new door and door panel. Plus the new rubber seal strip was already detached in several spots and did not match the original. I had to go back to address these concerns. Fast forward less than a year later, my car suddenly had electrical issues that caused my emergency brake to come on while at a stoplight several times and my car to react as if my door was open while driving. VW dealer determined the door harness was damaged and had to be replaced. The only work on my car, besides maintenance, that I've had done is the door + seal strip replacement done here. Given the safety issue of the e brake coming on, I had to get that fixed at VW. I reached out to the manager here soon after VW fixed it to see if I could be reimbursed for what I spent on the door harness (since CC worked on my door), and I never received a decision. The manager responded quickly when I first called about it, but after that I had to email and call at least 3 different times to get any response. In the end, she said she had to talk to the regional manager since I got my door harness fixed elsewhere but she said nothing after that. I called about 3-4 different times (over a period of a month or so) to ask if she had heard anything back and my calls were never returned. The least she could do is return my call. Take your car somewhere else.

My car is really important to me, so finding the right place to repair or fix it is a must! I was…read morereferred to this shop by a friend and wow... the whole repair experience was so good that I had to buy my friend a gift. 100% recommended!

Service, quality, pricing everything was great! The team super professional and friendly, I…read moretotally recommend ProColor Collision my car looks like a brand new vehicle.