All the pictures are very old. There's not a hair salon anymore. Very bad administration. This…read morefacility is mainly concerned about making money. They fill the patients with carbs and heavy starches to save money. Just awful. I saw mice regularly

My husband just completed a stay at Alden Estates on Old Orchard Rd, Skokie…read more From beginning to end, it was an outstanding experience. We were treated with kindness, understanding and high quality care. The facility, itself, is warm and inviting, feels like a "bed and breakfast"! His every need was met. The nursing and assistant staff were all wonderful from Lexi, the administrator, Alex, an aide and Jazmin and Maita, Indal and Cosmos, our nurses who were skilled and very pleasant and attentive. The dining room staff was also excellent. The facility is very clean and inviting. The daily craft sessions were entertaining and much appreciated! All in all, it was a wonderful experience and it is tops on our list if ever needed again. Susi G

We absolutely adore Ms. Kaylie Wynn! She is energetic, vibrant, enthusiastic, empathic and…read morecompassionate! I cannot recommend her services highly enough. She makes our family (in particular, our son) feel at ease with her dedication, abilities and skills and the education to back it up! Kaylie takes the time to listen and provides solutions, even accessing other resources and colleagues, when necessary. She develops a personalized treatment plan that addresses my son's specific goals and challenges. She is incredibly knowledgeable about her field and provides clear explanations every step of the way. Ms. Kaylie's encouragement and support is invaluable and we think of her as a member of our family. She truly cares for the well-being of her clients and wants them to succeed in life. I would not hesitate to recommend Ms. Kaylie to anyone in need of pediatric occupational therapy services!

Thalia is such a warm and caring therapist, thorough and such an expert. She's been helpful with…read moreaddressing everything in such a professional yet approachable way, she guidance for us at home, and she has made such a difference.

With disabling arthritis in 5 joints, I have been to a number of therapists and physical therapy…read moreestablishments. Northshore (only one word) Physical Therapy gets my experienced, thoughtful and whole-hearted approval. This is a small and dedicated practice. The initial exam for approach and treatment is comprehensive. Therapists are both knowledgeable and skilled. Treatments work on flexibility, strength, and balance using exercises, ultrasound and manual therapy, including a massage at the end of each visit. The front desk, staffed by Olga, is efficient, , flexible and a treat. Finally, the staff speaks English, Russian, Ukrainian, Hebrew and (I think) Tagalog. I don't think you can do better. .

No return calls from messages I left. Poor communication. No appointment confirmation…read more Would not recommend!

This was my first experience with physical therapy of any kind. My intake was performed at ATI's…read moreNiles location, and all subsequent sessions were in Skokie. The good: - Professional, competent and thoughtful physical therapists; - Friendly and responsive management, both at this facility, and at Niles and their Bolingbrook corporate office; - Clean, well-appointed facilities. The not-so-good: - During my time at this facility I was treated by four different PTs. It wasn't until several weeks into my therapy that one PT identified themselves as my "primary," and from then on was consistently available to me. Prior to that the communication between my PTs was limited, even dysfunctional, with each PT assigning me their own at-home exercises seemingly unaware of, or misinformed regarding the exercises I was already performing. This was dispiriting, especially when I'd accrued over a dozen exercises I thought I was obliged to work through daily. - A personalized web portal called MedBridge was presented to me as a resource for my at-home exercises and progress. I liked MedBridge, I liked having my exercises available online, but I soon realized that not all of my PTs used it, and those that did appeared not know how to use it properly. In the end, MedBridge became frustratingly unreliable and I stayed with my paper printouts instead. - It wasn't unusual for my PTs to be attending to another client at the same time as me. Given what ATI was billing my insurance provider, consistent one-on-one would have been appreciated--and expected. (One PT confided that ATI was having trouble hiring PTs and that most of the PTs currently at the facility were independents.) - During my intake, the facility manager wanted to charge me a $10 fee payable immediately. I advised him that my insurance card says, "Please do not collect $ at time of service," but I was told the $10 fee was not a co-pay, rather it was "co-insurance." I subsequently learned that the fee was really a pre-pay that applied against the total bill. At their request I gave them my credit card so they could auto-debit $10 for each session. Problem was that after several weeks the debits mysteriously stopped, and ATI Skokie told me they had no record of my credit card despite my having provided it several weeks earlier. I gave them my credit card again, and several weeks later they "lost" it again. Thereafter I refused to provide my card, telling them to instead call ATI corporate and work it out with them. To ATI's credit, they never bothered me about the pre-pays again. - This last thing was explained to me by ATI corporate as a marketing error: after about six sessions I received an email from ATI congratulating me on my "great progress" and proclaiming that I was, "close to reaching my goal!" Neither was true. Again, ATI owned it as a mistake, but dispiriting nonetheless.

Michelle and the staff at ATI are fantastic! This is my second time with them and when I needed PT…read moreagain, they were my only choice. Michelle is kind and empathetic but she makes you work hard to heal. Scheduling is easy and they are very careful to keep clean and are very conscious of COVID precautions. I highly recommend them!

LOVE this group. Tried others before finding them and wow, what a difference! My kids and I have…read moreworked with Kathleen, Kate and Angie over the years and each individual loves and cares for my child as much as I do. My kids loved spending time with them and also had so much fun "playing" not even realizing they were practicing speech. Every session we saw improvement and were given the materials and insights on how to do this at home. Can't recommend them enough!

My 2.5yr old son was experiencing severe language delays and a lot of frustration. His entire vocab…read morewas maybe 10 clear words. He had started speech therapy through another agency, however he was not progressing or enjoying the sessions. We switched to this agency and the difference was like night and day! When Kate first contacted us I was incredibly impressed by her professionalism and attention to detail (I'm a clinical social worker - so my standards for service delivery and therapeutic outcomes are very high. And hey, this therapy is for my kid. And he rocks). Our first session with Kate was fantastic. My son warmed to her straight away, and from then on would stand by the window before each session waiting for her to turn up. And open and close the door for her like the gentleman he is. During the first week, we spent time setting goals and talking about how we would be able to assess his development. I also appreciated that Kate told me from the beginning, that she would be transitioning us over to a new therapist, Angie, in a few months. The transition was seamless. Both Kate and Angie have worked so hard with my son and genuinely care about him. They celebrate his successes and cheer him on as loudly as we do. Both have a freakishly good memory and know all his favorite toys, games and activities. Even his favorite color (orange...weird choice, but ok). Angie has even visited his school and met with his teacher to provide extra education for her. So cool. More than anything, I have appreciated how family-centered their practice is. Both therapists have provided us with a wealth of education about ways we can work with him at home, recommendations for schooling and invaluable support and advice. Last year, we had a grunting and screaming kid who was shy and retreating further into his shell. Now we have a little dude that is confident, can string a sentence together and has a wide vocab ("sour cream" and "mouthwash" - anyone?). The greatest joy is to see him so happy and understood by others! I cannot recommend this agency more highly!

Thank you to the women who runs this place and her fine staff they did a great job on my shoulderread more

Care ok. Problem is with accounting. Their accounting is either incompetent or crooked. Would…read morestrongly suggest you carefully check out.

I do not recommend Gwenn Waldman for reunification therapy…read more In my experience, this process lacked structure, accountability, and meaningful progress. Over many months, my daughter remained highly distressed and aggressive during sessions, yet I did not see effective intervention, a clear treatment plan, or measurable improvement. Instead of helping de-escalate conflict and rebuild trust, the sessions often felt like a place where emotions were allowed to spiral without enough guidance. I repeatedly asked for updates, a treatment plan, or some type of status report so I could understand what the goals were and whether any progress was being made. I was told there were no written reports and that communication was happening verbally with others. As a parent, that left me feeling excluded from a process that was supposed to help my child. I was also concerned by the inconsistency in communication and scheduling. Important questions often felt unanswered, and at times the process seemed improvised rather than clinically directed. From my perspective, the therapy became one-sided and did not create the balanced, safe environment that reunification work requires. Even during one session, the GAL commented that the therapist appeared one-sided, which only reinforced my concern. Most importantly, nothing improved. My child became harder to convince to attend, the conflict with the other parent continued, and I left feeling that the process caused more frustration than healing. This was an expensive and emotionally difficult experience for my family, and I cannot recommend this provider based on what we lived through.

Do not use this coordinator. She fell to send notes and follow up information. She does not use…read moretime accordingly and over charges for sessions that are not necessary. She allows for abuse to take place and does not coordinate the communication in an effective and efficient matter if you're looking for somebody who has expertise.This is not the person for you. Run don't walk...

I worked with Sofia Magnuson for about five months to improve my professional English communication…read moreskills, and I highly recommend her. Not only did my English improve, but I also gained much more confidence speaking in professional settings. Colleagues at work even noticed the improvement in my communication. Sofia used a variety of techniques tailored to my specific needs and goals. She was always supportive and willing to answer questions, even when I brought in exercises and practice from other speech therapy apps. I appreciated how flexible and personalized her approach was rather than following a rigid curriculum. If you're looking to improve your English communication skills and build confidence, Sofia is an excellent speech therapist and coach.

Both of my kids see Ellie with Crossroads and LOVE her. Besides just being a constant, positive…read moreperson in their lives that they look forward to seeing each week, both of their speech has grown exponentially! Can't say enough good things about her and am really grateful that we found her!

I really recommend warren barr! have my grandma there for a year now & she loves going to…read moreactivities to make friends. Really clean place!!

UPDATE: We decided it was in my grandmas best interest to…read morestart In home hospice care. We found these soars on her neck from being neglected for over a month. My grandma suffered a stroke in October, survived many complications and is now at this nursing home. Due to the COVID-19, on March 11th they restricted all visitations for the safety of their patients (understandable). It has now been over a month since she has seen anyone in our family. Thursday afternoon, we received a heartbreaking call informing us that she hadn't been responsive in days, her vitals are low and we should say our final goodbyes.. could be a couple hours or days. As we all rushed over there, they refused to let us in to see her. Today, we gave the receptionist an iPad and asked that she'd set it up in my grandmas room. The iPad is set to automatically pick up FaceTime calls. Can't see her in person, at least we can see her, talk to her and let her know how much we love her through FaceTime. Hours later, in the middle of a FaceTime, one of the nurses comes into my grandmas room hangs up and closes the IPad case. Now we really can't see my grandma and she can't see us. We call, asked that it would be put back up and they refused. Said it was just temporary. We asked, are the residents not allowed to use cell phones? All other hospitals and nursing homes are allowing family members to call their loved ones. In fact, it is encouraged by primary care physicians!! The nurse, said oh they are allowed cell phones. But you cannot record her or our nurses. We explained that it is set like a phone, please this is all we have. She said, this is our policy you can call the director on Monday and then hangs up in our face. It is Easter, my grandma's favorite holiday, she is not promised an hour let alone until Monday. You must have no heart at all to strip away our rights and my grandmas rights at her last final stages of life. This has taken a toll on our entire family. This is an awful place. With some, not all, but some of the most heartless people working there. If you love your family members, do not bring them here.