Came in here to return 2 items , I had receipts for both . Originally wasn't able to return them…read morebecause the girl doesn't know how to do her job and she's a "manager " apparently. Anywho she asked the other "manager" a question on my receipt? Came back and asked for my name and phone number ? Never had that happened . Then asked why they needed my name and number if they have the receipts , said it was policy , okay fine . Then proceeded to keep both my original receipts , asked for 1 back because I had other purchased items on it , tried to tell me no because "they need it " not sure why I wasn't able to take back my own receipts to begin with . Wanted to shop around to buy some necessities but they were overly rude so I decided to leave . Horrible service.

Employees are helpful and competent. They will always have my business. They have a unique…read morelocation in Santa Ana, CA.#OldtownSantaAna##Fourthstreet

I have purchased shoes here in the past and will in the future. Can always find some fire here!…read moreIt's always a pleasure!

Place is still stuck selling 2019 Supreme, Bape, and Stussy in 2025, lol. Since they're a…read moreconsignment store, I came in with some Chrome Hearts heat and they denied it with a sorry excuse. Honestly, I was fine with the response, it just shows they can't move Chrome Hearts anyway. Even more hilarious, their website still sells Chrome Hearts items. Please, take your business elsewhere, you'll thank yourself later.

Not too thrilled with this particular location. I had questions about stock and was responded to…read morewith some short "everything we have is out there" reply. Definitely not the same as the other local Bait stores. Selection is definitely more widespread than the other Orange location, but it was surely not as welcoming being here. I'd have picked up something here but I guess staff would've rather kept to themselves on the weekday afternoon I visited instead of sharing more about the items they had for sale--a day that was not even busy in store. Sale signs were not very specific either. Save your time and money and shop elsewhere.

Amazing collection of just about anything cool. If you're into art collecting toys Japanese…read morecollectibles this is your spot !! I would give them 10 stars this place is impeccable. I'd love to meet the owner of this place ! Of course he's Japanese Because most of the best toy collectors are! I was in here looking for slick art. Fortunately I didn't find any Sad face emoji!

Looks nice with so much variety. Got some nice socks for my cousin. Welcoming and helped a lot on…read moreservice for certain size of slides. I would come again on nice deals even for casual shoes.

Great deals, awesome prices and friendly staff! Will definitely shop here again. The store has a…read morelot of selection to choose from, store is also neat and organized.

I stumbled upon this place while getting tickets at the regal theater…read more I always forget that there's a nice Big Edwards theater located in the corner pocket of this center, and decided to stop by DSW They're having a Bogo 50% off, which I didn't want two pair of shoes. I only wanted one. Got this pair for $80 but with the Bogo had it for $60 each The customer service was excellent. They were very helpful and wanted to always ask that my needs for being met. Excellent service people.

I bought 4 pairs of shoes at the DSW LN location. Two pairs were available in the store, so that…read morewas fine. The other two, store associate had to order for me. They arrived a few days later, from DSW Return Center. The shoes were dirty at the bottom and looked like the have been worn and returned. Perhaps, they just came from the Return Center? Called DSW to notify them. Was told to drop those two pairs at the nearest store and they ordered (supposedly two fresh pairs) from the warehouse. Well, few days later, the replacement shoes came. Exactly the same as last two. They came from the Return Center again, and looked as they've been worn and returned. Took them to this DSW CM location to return. Got excellent service by Rene. Like the associates at the other store location, he agreed that the shoes appeared to have been worn. Rene was very pleasant and courteous. Indeed, DSW always has great customer service. The warehouse, however, needs to be more careful and pay attention to what they send customers. Can't send customers used/worn shoes! Not good. And DSW should not put the returned shoes back in stock and mix them in with new shoes to ship to customers. In-store Customer service: 6/5 Shipping/warehouse: 1/5.

Love this store. They have pretty dope billionaire boy club shirts for solid please prices. You can…read morealso catch some dope shoes here too. Employees are super chill.

The staff member behind the counter was super helpful over the phone and when I came down to look…read moreat the items I placed on hold, he was just the nicest dude. He explained how this particular location worked and even recommended a bunch of other sale selections we might be interested in. And given the many sale items, it's worth making the drive over. I'm hoping to be back soon!

10/10 Alejandro was super sweet and helpful with excellent customer service. will definitely be…read morereturning for more.

Segun la señora cierran a las 9 en punto y tambien las cajas. Ya nos estaba siguiendo alrededor de…read morela tienda casi corriendonos. Como tratan a los clientes

Their customer service is on point. From the moment I walked in the store. They have a nice…read moreselection of shoes at reasonable prices. They had some shoes that I couldn't find anywhere else.

I came in and was helped by Christian. He was extremely helpful and made sure to address all…read moreMy concerns and needs. He has an enthusiastic attitude and made sure I was taken care of like family. He deserves nothing less of a raise or promotion for his hard work, thanks again!

Had a really good experience here at the Nike Factory store…read more There's a sweet 40% off deal almost everything going on right now so I popped in to check it out. Out on the floor, Steve was super helpful and gave great recommendations on some shoes I was looking at. The fitting room was very clean and has a big mirror on the outside of the fitting rooms for an awesome full body view. Checking out was a breeze; Angel was very helpful and friendly. Remember to sign up for an account online to get an extra 15% off your total instantly at check out if you don't have an account with Nike.com already! Happy shopping!

The smell inside this Nike Outlet was absolutely horrible--strong, nauseating, and bad enough that…read moreit was difficult to remain in the store. I'm surprised the location was even open to customers under those conditions. What made the experience worse was that management seemed unconcerned about the problem. There was no apparent urgency to address the odor or acknowledgment of how unpleasant it was for customers. A Nike store should not be operating with an odor so severe that customers feel sick being inside. Management should have taken the situation seriously and addressed it immediately. Very disappointing experience.

This shoe palace is HORRIBLE I went in December for Christmas shopping and they gave me my…read moredaughters shoes they were both different sizes decided to go back again today and AGAIN they gave me the wrong shoe size two different shoe sizes and to left shoes never going againnnnnn they couldn't even do their job by check the shoes before hand

I can understand why this location has a 3-star rating, although based on my experience, I'm…read moresurprised it isn't lower. The level of professionalism displayed by management was extremely disappointing. It seemed as though everyone claimed to be a manager, yet no one handled the situation appropriately or professionally. What was even more concerning was the decision to close off an exit due to staff incompetence, creating what appeared to be a serious fire and safety hazard. Situations like this should never be taken lightly, as customer safety should always come first. I hope corporate and code enforcement take these concerns seriously and ensure proper standards, leadership, and safety regulations are being followed moving forward.