Whitewater provided me with the best customer service and buying experience I've had yet at a…read moredealership. Bob was a pleasure to work with and his approach to sales was refreshing. The fair, simple negotiation and process to get everything sorted was awesome. No extra back and forth or drawn out process to add warranties and extra costs. The truck I came in for was in need of tires, and I wasn't sure if that was something I would have to pay for on top of the listing price, or if it could be negotiated, etc. The first thing Bob told me (before I even brought it up) was that he won't sell a car with bad brakes or tires. He had the tires replaced with a quality set, even had a second key made, and the truck was spotless when I finally picked it up. I will absolutely be looking to Whitewater Motors when we go to buy our next vehicle.

Bob at WhiteWater Motors My wife and I found a vehicle…read moreonline that we were interested in...we had spent months researching and talked to several dealerships. When we talked to Bob, we immediately had a good feeling and trusted him enough to drive 90 minutes towards their dealership. We had a great experience at the dealership and walked away buying a used 2022 Mercedes GLE...as advertised. The pictures were exactly what we saw in person. Thank you

Do not buy a car here. Received a promotion in the mail featuring a chance to win a variety of…read moreprizes. Our flyer showed being the winner of a tv. After calling in and providing the code on the flyer we were told we won the TV. Drove 45 minutes to pick it up and was told that we had to match our number to the numbers on the board. It did not match. Overall very scummy and a waste of a morning.

Thank you for all your help getting me a truck! Highly recommend Sam and his team at Car Country.read more

Logan in Service Department. Went above and beyond with issue dealing with a third party warranty…read morecompany. Logan held them to there word and got a radio issue resolved. I was highly frustrated as a customer during the ordeal. Logan took the time to stay on the warranty company for resolution. Thank you Logan, Andrew Reckers.

My Camry was recked awhile back. Instead of taking the car to an in network auto-body shop, I…read moreentrusted Joseph's to repair the vehicle. When the repair time ran over and rental coverage expired, I asked Joseph's for a loaner and they DECLINED. That was the thanks I got for letting them repair my vehicle instead of taking it to a local body shop. Two days after I received the repaired vehicle, I drove it to Nashville and it overheated. If I could do it over again I wouldn't have chosen them.

Ross and Shelby in parts were very helpful and even though they were experiencing technical…read moredifficulty, they still got me the parts I needed to complete the job. Very helpful. Very friendly. Very knowledgeable. I highly recommend this place

The deal ship was nice enough, but they failed to address the reason I brought my truck in. The…read moreoil change was optional. I was just under 36 k and wanted a multipoint inspection. Only the oil change was done and I really didn't care if it was performed. I had scheduled for both services to be done. I asked about my warranty and inspection when I checked it in.

The service department leaves a lot to be desired. 5 weeks now.... my vehicle has been in their…read morepossession. They text sporadically but can't be bothered with a phone call. I was on hold for 10 minutes waiting for my service advisor who never answered. The next day, I received a text. I don't want a text, I would like my vehicle fixed and returned.

I got on KBB to see what the value on my current vehicle is. They have a purchase option and I…read moreclicked on it and filled out the information honestly. Within 30 minutes I received an offer from Jeff Wyler. When I brought the car in I was told it would take about 15 minutes, over an hour later I was given an offer that was almost half of what was sent to me. I was hoping that this was one of those rare honest dealerships. It is not.

They had my truck for 3 weeks. Service advisor wouldn't return my calls and lied to my face…read more Problem was never fixed they just keep replacing the same part until you go elsewhere I guess? Service manager wont return calls. Was told id get a call back when he got out of a meeting 4 days ago...still waiting. They make you feel like you are unconvincing them by being there. Horrible place.

Worst experience I have ever had in my life. We bought a brand new Chevrolet Traverse. The day we…read moredrove off the lot, the screen went out. We had to bring it in the shop. Then we had check engine lights coming on non stop. We had coolant leak after coolant leak. We got the run around with service and getting a loaner car. We were inconvenienced with a smaller vehicle and having to fit my kids and all their stuff. We have been in and out of the shop so many times I lost count. Once we can get in touch with people there, they are generally nice. But getting in touch is a challenge. My patience has run out. We just brought it in for another leak. They blamed in on a small accident that we had with a parking bollard. The damage was hardly noticeable. I showed them where the 2 leaks were. We turned it over to insurance. They had the car for 2 months. They "fixed" it. Then we brought it home and now its leaking again. It's leaking from one of the spots that I initially showed them. Now they're saying they will not cover it. So they sent it home with a leak after fixing a leak. I am honestly speechless. I would avoid Chevrolet all together and I would stay away from Kelsey.

BEWARE!!! I could have been seriously injured…read more Well I purchased a 2015 Chevy Cruze from Jeff the beginning of 2019 I shouldn't have let myself get rushed through it, the test drive went great Everything seemed ok When it came time to see the service and inspection report for the vehicle Jeff looked for a bit and said he couldn't find it in the system and blamed it on the car was at the Harrison location before bringing over to the Aurora dealership I should have immediately should have stopped and put my foot down but do to the used car salesmen tactics I didn't and he said he will track it down Fast forward a few weeks I had to go to the BMV in Harrison so I decided to stop by and see if they had any reports on it the gentleman over there looked all over in and out of the system nothing other than the motor had a bad smoking problem (I was never told of this) and was sent to get it fixed under warranty at a Chevy dealership that they work with The inspection was never done until that day weeks after I bought it when we had snow and ice in February He sent me down to the shop down the road further into Harrison to have a oil change and The inspection report done on it covered by them Do to me not being the one paying for it and that they hadn't been paid they couldn't let me look at it. I was about to get a glance at the report for a quick second I remember seeing a Check mark in a red box (I'll explain that later) I never did follow up with the report and have yet to see it to this day Fast forward a few months to the second oil change at the same location (Was very expensive do the full synthetic do to the turbo $89 vs $39 at a Chevy dealer) they come in to the lobby and say the tires on the car are completely worn out and they can't even rotate them (the car did have skidding and hydroplaning issues with them and I drive 30 minutes to work and curvy roads on the west side of Cincinnati)they highly recommend I get a new set. At the point I wasn't expecting to have to buy tires for a long time I had to buy them because every so often I had to drive my very young niece to places for my sister every so often so I forked out about $500 for tires A few months later this is in the winter I'm on my way to work and stop to get gas, I go to start it and the battery dies resulting in having to jump the car to get it started I was told by Jeff about a warranty on the battery that if the battery goes out they go through a company that will be $100 of the price of a new battery I gave them a call and come to find out they haven't done that in over a 1 1/2 years or so So the next thing I did was call Jeff to work something out, he basically said I'm out of luck resulting in me having to buy a new one full price Now this is just recently in July I decided I wanted to look at trading the car in before 100,000 miles hit so I found a car on this website and drove over there It was a really nice light blue 2015 Kia Soul + with about 81K on it I told him I was highly interesting in the car At that time they hadn't gotten it into the service shop to do a inspection on the car he said it would be ready Saturday (this was a Thursday) It obviously needed tires quite badly it literally looked like the previous owner took it out track racing and burned up all 4 tires the fronts were the worst I said that's fine He recommended I come in at about one and I'm the first one that was interested in it so I basically had first dibs on the Kia It's now Saturday as I was about to walk out the front door I get a text from Jeff telling me the Kia was just sold At this point I snapped because apparently all they care about is money and that's it They don't care about making sure your well taken care of they just put off the normal fly by used car lot salesman If they would have truly cared they would have called me as soon as they got that report and say the tires of the Chevy were shot as put by the gentleman at the shop If I had wrecked with those tires i would have sued them so fast I will never return again

From the owner: We are here to provide prospective car buyers with a inventory that offers variety and reliability…read more From the oldest vehicle on the lot to the newest, all vehicles are put through a service and safety inspection that allow customers to buy with confidence. We can get new car rates on used vehicles, we offer extended service contracts to protect you investment, ask about our guaranteed credit approval!

they reached out to me on Facebook marketplace about a truck I have for sale, had me the way up to…read morethe dealership to offer me $1250 less than trade-in value. Truck has 35,000 miles on it, the blue books for 20 grand. They offered me 11.5!!! Still got it! I mean I don't understand how I just walked in there, by the truck please? Just a strange waste of everybody's time!

Walt Sweeney did a terrific job fixing up my bright blue 2022 Honda Civic Sport after someone hit…read moremy car in a parking lot. I was really worried about having the job done right and making sure the color match was perfect. They did a fantastic job making sure the color match was perfectly blended and I can't even tell there was an accident in the first place. Thank you David and Josh at Walt Sweeney Collision Center (and all the other techs and staff) for taking care of my vehicle like it was their own. I really appreciate all your hard work and dedication! Plus you made working with in insurance (State Farm) an absolute breeze. Hopefully, I never have to come back but should I ever have to, will definitely be a return customer. Ten out of ten. Highly recommend!