When things go wrong, they go wrong in bunches. I have a water heater problem and called First…read moreClass Machanical for help because they were listed with the Rheem home page. Rheem was impossible to get in touch with. So when I called First Class Mechanical, I spoke with Nancy. She was so informative and helpful. She told me exactly who to call and how it works. I was really grateful for the help! Now I told you trouble came in bunches. As it turned out, my AC unit needed to be serviced. I asked Nancy if they can do that. She set up an appointment and sure enough, Luke from First Class came out and fixed the issue right away. The best part, their pricing was more than fair. I was so impressed, I asked Luke to give me an estimate to replace my upstairs unit. It is about 25 years old so it is time. Waiting for the estimate, but I will be more than happy to have First Class address all my HVAC and plumbing needs. Anytime you find a good trades company that gives you honest and fair work, you keep them. Thank you First Class!

Bathroom faucet Fast quality service…read more Reasonable price Responded to my call in two hours

Check the dates on their reviews; most are old…read more I called and scheduled a free estimate. A day later, they rescheduled because one estimator was out of town. The new appointment was for the next week. When the day came, NO SHOW. I called and the lady told me that their other estimator was in Florida and asked to reschedule again. I said no thank you. How can they not even get estimations scheduled right. It's your first impression with the customer. Also, if someone is dealing with a basement flooding issue, this is not the kind of response you'd want to deal with. Do not recommend.

Received an estimate and paid over $10K to waterproof basement (foundation leak) in February 2016…read more Biggest sell was the "Lifetime Guarantee" for materials and workmanship. Flooding immediately from the garage door. They refuse to fix it because Anne Arundel County installed the grate in front of the garage door, with a drain pipe leading to a sump pump just inside the garage. After 6 years of floods, I finally recognized the problem: Action had removed the drain pipe and replaced it with drain tile that cannot handle heavier rains, causing the grate to overflow and flood the garage. Action never documented their visits, so this summer I tried something different: I made an appointment saying I had additional work, not warranty work, done. When the inspector showed up, I let HIM identify the problem, pointing out the issue was the drain tile that replaced the County's pipe can't handle the load. The inspector then refused to honor the warranty--again--but offered to have an Action foreman and crew come out and "fix my problem" for $1,000 cash. Still nothing in writing. Wondering how "corporate" was implicated (was this unofficial policy--avoiding honoring Lifetime Guarantees, potentially saving tens of thousands in repeat work?, or would the owners be upset that its employees were performing unpermitted and unauthorized work for untaxed income?). I received a text with the name of the foreman coming on the weekend and waited. They arrived in company trucks and uniforms. I took pictures and told them to leave. I went to the police station and tried to file a complaint but they said to report it to the MHIC first. I did and, again, waited. Today, the MHIC rejected the complaint as being 3 years past the original work. Time to file that police complaint and hire an attorney. DO NOT RECOMMEND.

He does not return calls, needed a plumber asap due to a leak from a toliet and was recommended,…read morenot very pleased

I called to have the water main replaced to my house after it started leaking at the Harford County…read moreshut off. His price was good, and he came and did the job when he promised. He had to dig the area near the post lamp on my lawn. When the light failed to work after that, I called him back. It was no problem for him to dig the area and try to fix the issue. Ultimately we discovered it was a problem with my electric circuit. He did not bill me for the call, and I am grateful and will refer freinds to him anytime.

I highly recommend Bailey Brothers plumbing. Ray and Shawn replaced our faucets & toilets, and we…read morecouldn't be happier. They were very professional and courteous, and their prices were very reasonable. If you are looking for a solid reliable plumbing company, look no further. Bailey Brothers plumbing is the clear choice.

Plumber came earlier than expected and got the clogged main sewage pipe unclogged quickly. He also…read moregave me photos of the insides of the pipes and pointed out two spots where tree roots were eating into my pipes, that would need future attention.

Four years ago, they replaced my water pressure tank and several failing fittings, and installed a…read morereverse osmosis (RO) system. Given the cost of this work, I expected durable materials, proactive recommendations, and transparent guidance. Unfortunately, both experiences have left me disappointed -- and more importantly, concerned about trust. Regarding the pressure tank: during installation, their team very likely observed an older, visibly corroded metal well intake pipe that had likely been in place for nearly 20 years under prior ownership. Fast forward to today -- I noticed heavy white corrosion on the 4.5-year-old brass fitting and an active water leak. Given the risk of catastrophic failure, I called for urgent service. To their credit, they arrived within two hours, which I appreciated. However, I was then told the metal pipework was not covered under the tank warranty and that it should be replaced with stainless steel -- which they acknowledged would last longer and resist corrosion better than the prior installation -- at a cost of $1,400. When a contractor identifies visibly corroded infrastructure during an install, I expect clear risk disclosure and upgrade options at that time -- not four years later when failure is imminent and the homeowner has little choice. Now to the RO system: at installation, I was told the filters were widely available commercially and easy to replace. I later learned the filters are proprietary and only sold through water system companies -- not readily available via retail as originally represented. That distinction materially affects long-term cost and flexibility. Years later, I called to ask how to sanitize the RO system myself. I was told it's something only they can do and that they would handle sanitization when delivering the next set of filters (rather than shipping them), which I accepted. After the technician sanitized the lines, he casually told me, "You know you can sanitize the lines yourself." That is exactly what I had asked about over the phone. I relied on their guidance, only to hear the opposite in person. For tradespeople working inside a home -- especially on critical water infrastructure -- trust and clarity are foundational. When guidance changes, material limitations aren't disclosed up front, or foreseeable corrosion isn't proactively addressed, it raises concerns beyond just cost. While I appreciate the prompt emergency response, the combination of reactive fixes, proprietary product limitations, and inconsistent communication has made this an unsatisfactory experience overall.

Mike did our annual service. Friendly and efficient, no attempts to sell anything I didn't need…read more All wins

Dishonest and failed to finish the job. Had to hire another plumber. Was full of excuses and lies.read more

Really great customer support. As well as fixing the root of the problem which was flooding in my…read morebasement. They offered a solution which I am very happy with. There's been 2 storms since the job and the water has stayed out of my basement. Highly recommend.

My mother's kitchen sink was clogged and two other plumbers had come out to try to snake it only…read morefor it to get clogged again soon after, even after being careful to strain what went down the drain. My mom called one of the plumbers back and they wanted to charge double for the same service. I called around and found Sterling after a few other plumbing services referred me to him. He was very communicative, responsive, and got the job done. He asked relevant questions and tried to assess the specific situation before giving his estimate. He was on time, courteous, extremely professional, charged an extremely reasonable price which was a little less than his initial estimate. He treated my mother fairly, didn't try to cheat her, and explained the process before he started, making her feel very comfortable. We would highly recommended Sterling to anyone

It was a Friday night, 10 pm to be exact, when everything just went kablooey. After a few quotes…read moreDun Rite gave me the best quote and could come early on Saturday morning. Bright and early Saturday morning Sterling showed up and proceeded to fix the clog. But I needed a further service. Guess what in the end the cost of unclogging, getting rid of a grease build up in my pipes by using a hydro jet and coming early on a Saturday - still cheaper than everybody else. Sterling was professional, knowledgeable and kind to my cat. I would definitely use Dun Rite again.

What a pleasure dealing with this company. Fit me into their busy schedule because they could hear…read moremy concern. Worked until everything was fixed - even though I had far underestimated my problem - I didn't just need a duct cleaning, the duct had become disconnected under the floor! Everything about this experience was outstanding.

Do not recommend. I had to have a different company come behind TrueDucts because they didn't do…read morethe type of job they said they were going to do. They misrepresented themselves as a company and when I raised my concerns with their customer service, I was treated with rude, seemingly AI generated responses. The company then blamed me for not utilizing their warranty if I wasn't satisfied with their work. If I'm not happy with a company the first time, I'm not going to allow them back into my home. The company also does not care that the service they provided was unsatisfactory- they use the warranty as a fall back not to address your concerns. Save yourself the headache and money, and hire a different company.