This office is horrible. The staff is rude and the doctors gaslight you. Twice Dr. Mascia…read moremisdiagnosed my kids and one of my kids actually has a tumor and is now under treatment at Roswell. I want that man no where near my kids! My son had to go in for a sick visit today and was turned away because we refused to see Dr mascia. They never told us they scheduled the appointment with him to begin with. Nice that sick kids get turned away....

I would give 5/5 except for the sometimes but not every time attitudes at the front desk. Sometimes…read moreit feels like there is an undercurrent of superiority or disdain and other times things are perfect in every way. Any doctor I've interacted with has been great both for their interpersonal skill and their medical. The last objection I have is their phone menu changing at 5:30 to say that the office is closed when the website says they are open till 6pm. It's bad enough to close the phones early but the droning annoying loud mans goes on and on about how great they are without giving any real information on leaving a message which I wanted to do. I pressed Zero and what a mistake that was, it just started the mans annoying too long message to start over. I'm sure whatever management reviewed that message on the office is closed message either didn't listen to all of because they were in a hurry or they enjoy having their ego stroked. It doesn't matter what the message says if it is too long and too loud done by a well spoken person it has no immediate option to leave a message or any option but to sit and suffer being subjected to a non-functional drone on how great TP is. I have long disliked the phone menu sound and length of the message here but the last straw is calling when office is supposed to be open and then being unable to accomplish anything constructive. I will bet that any business that specializes in professional construction of the public face in that field would find plenty wrong and would coach that speaker to do many things differently with the actual menu. Not open during the published hours mm Having an annoying voice on the message. Having a barely functioning menu with no option that is easy to navigate Erratic front desk attitude. Great doctors and nurses/PA's. All this makes a "3 out of 5" score.

I have never been treated so poorly for simply declining to go to another location for an X-ray…read moreafter already waiting patiently with my baby. I completely understood the circumstances and that it was not the staff's fault the tech could not come. However, when I declined, NP Casey Renaud became blatantly rude and then questioned why I was being "rude." The interaction felt degrading and unprofessional. As I was leaving, she loudly told the other nurses to make sure they documented that I could not return, which was completely unnecessary and humiliating to hear in front of staff and my baby. No patient should be spoken to or treated that way. I do want to note that the front desk employee could not have been kinder and went out of her way to make sure I was okay afterward, so I truly appreciate her compassion and professionalism. Unfortunately, based on my own experience, I will never return and have filed a complaint with the New York State Office of Professional Medical Conduct regarding the incident.

On Monday, November 24th, I went to WellNow for an ear irrigation (a warm water + peroxide flush)…read morebecause my right ear had started to ache -- usually a sign that wax has built up again. I've been through this many times before because my ear canals are tiny and narrow, and WellNow has always handled it just fine. This visit was the exception. The assistant who worked with me was wonderful. She was friendly, careful, and mindful of my weirdly small ear canals. She even managed to remove some wax without causing discomfort. Then Dr. Marc came in. I explained that my right ear was still throbbing and I didn't feel any relief yet. He attempted to irrigate it again, and I honestly have no idea what technique he was using -- but it felt rushed, sloppy, and almost like he was going in blind. His irrigation made me start coughing uncontrollably, and when he finished, I realized my ear was bleeding. Not a tiny spot -- actually bleeding. When I expressed concern, he brushed it off as "something that can happen" during irrigation. Well, Dr. Marc, I can confidently say this has never happened in all the times I've had this procedure done. I left WellNow in more pain than I arrived with, frustrated, shaken, and frankly irritated at the condescending explanation that followed. It felt like being mansplained to by someone who didn't know what he was doing and lacked any semblance of bedside manner. Update - Saturday, Nov. 28: I ended up going to the ER because the pain kept getting worse. The PA who examined my ear immediately noticed that my ear canal is inflamed, which pretty much confirms that something wasn't right with how that irrigation was done.

Saw a doctor here who clearly didn't want to be there. Spent maybe 2 minutes listening to my…read moresymptoms before interrupting and rushing to a diagnosis. When I asked follow-up questions, they were rude and dismissive.

I recently had to visit here due to a work injury. The staff are exceptional! The girl at the desk…read morewas friendly. The assistant (I believe her name was Stephanie) that took my vitals was great, patient, and explained everything she was doing. Keith was the one who examined me. He made me feel comfortable and talked thoroughly about my achilles/heel. I'm very impressed with the excellent care that everyone provided here.

Very kind and patient with my autistic grandson and they were able to gain his trust with the…read moretechniques that they used

I went to well now because I fell. My lower arm was swollen and bruised. I was in a lot of pain in…read moremy hand and wrist. I mentioned that I had some prior pain in my thumb. I had X-rays and was told I had tendinitis. I asked if they were sure it wasn't my wrist. Again, tendonitis of the thumb. A few days pass, I decide to go to Excelsior bc the pain and swelling were worse . My diagnosis - a broken wrist .

I was sent here by my employer for pre-employment drug screening…read more I was confused when I looked up "Pulse" (as it said on my sheet) it was actually this location so I called first and they said it was accurate and to come here. On that particular day, they didn't have anyone in to do it. So I called back on Monday and I was fine to come in. Everyone on the phones were friendly, check in was quick and easy, and I barely had to wait. It was nice and clean in there as well. No complaints here.

Why do you reserve an Appointment when you still wait over an hour past your appointment time???…read moreMy daughter went in last year as a walk-in and they said she needed an appointment. This year I made her appointment a day before and she still had to sit forever.

Came in early for an appointment and was rewarded with being called in on time ahead of the walkins…read morethat filled the room and hallway. Definitely make an appointment and you're golden. Phlebotomist was kind and didn't rush me in getting up.

If they were called "Vest" then they'd sell wife-beaters. But they don't. Which is good because…read morethat's a horrible nickname for an article of clothing, isn't it? I've used this facility maybe 20 times in my life, although not for awhile. I used to live right next to it and that's why I was such a regular. This is where the doctors just next door would send me they'd send me when I needed anything done... tests, scans, you name it. I'm absolutely not a fan of the place, though. In the old days, this was the closest lab to us for blood testing and dropping off and such. It is no better than the other Quest labs. It's probably a little faster than the one on Sheridan, but the employees aren't great and the services are average at best.

If I could I would give no stars!…read more Thank you for calling and asking why I left the practice! I get that you're way too busy to find out why because of the amount of patients and PA's that come and go so quickly! It would take a days work to find out! You're way to busy following up with patients (not) to see how their doing after you farm them out to other Doc's to do your work for you! I'm Stage 4 Liver Fibrosis, did you know that? Not until now! I had to ask my endocrinologist for the test because you kept telling me my liver was fine! The practice should be shut down for lack of trustworthy care by the practicing physicians! Not the PA's or staff! To all reading this, this is not a normal physicians office! Here don't you dare ask questions about your health care! They don't like it! Take a few pills and don't call me in the morning!

Horrible, stay away. Just in it for the money. Needless tests and over medications. Always calling…read morefor unscheduled visits. Question with prompt answers from staff.

So yesterday I came in my first ever plasma donation! It was an amazing experience and I'd love to…read moreshare for those hesitant about it. And feel free to message me if you have more questions. I scheduled an appointment, however, you can just walk-in. I gave the name of the person who referred me, signed in, and presented my drivers license and social security card (you must present proof address / ID / proof of SSN). I was amazed and how clean and organized the facility is (as it should be a sterile environment- indeed it was!). One strange thing I found though was that literally every clock I looked at was wrong so if you need to know the time, check your own phone or watch haha! For your first appointment, you'll want to have about 3 hours set aside because you do have to go through prescreening to make sure you are a healthy donor so to speak. They'll have you watch a video about the process, answer questions to make sure you qualify (for example, you can't donate if you AIDS or if you're at high-risk for certain blood diseases like AIDS or hepatitis such as an intravenous drug user. You'll get a little finger prick to test your blood, and a little physical too like checking your heartbeat, lymph nodes, etc. easy stuff. You'll also go over your medication. Next you'll be taken to a super comfy chair for the process. Everyone takes a different amount of time (30-90 mins average). My draw took one hour. It will go through a couple of cycles of withdrawing blood, separating the plasma, and then putting the red blood cells back to you. Super easy. I just laid their with my ear buds in listening to a podcast and scrolling instagram and the time flew by. The staff was so knowledgeable, friendly, and professional. Not only are you saving lives by donating plasma, you're also treating yourself by earning money. You earn money each donation (right now it's $100 per donation (not a gift card!!) for the first 8 donations), you can earn money referring people (contact me if you'd like, I can give you my name and an extra $5 bonus for you!, you can earn bonus money, you can also earn points in their rewards program that you can redeem for a gift card with certain companies like Subway or Home Depot for example). It's a win-win for everybody! After years of contemplating donating, I'm so glad I took the leap and did it. I helped someone else earn money through the referral, I made my $100, and I feel good knowing my plasma is going to be saving lives! I'll be going back again and again. Tip: make sure you're very hydrated and that you ate a nutritious meal!

This place is awful! Don't go here! Their machines are crap, they'll break down and won't be able…read moreto return your red blood cells, so you'll end up getting deferred, due to THEIR incompetence. Go to CSL Plasma instead; they are far superior.

Looks like I skipped the every 6 month dental cleaning visit for nearly 18-24 months due to COVID!…read more Very strange for me. I try to stay on top of dental care. My last visit was right when the Pandemic hit in 2020! I've always liked the really clean feeling you get after the hygienist appointment- yeah I'm weird! I don't mind going to the dentist! I take good care of my teeth. If home, brushing after most meals. Use a good electronic spin brush, they are the best! Flossing almost daily. Very important to floss! Having had braces as a child, I feel comfortable with dental care and visits to the dentist. Every hygienist I've had at Inspire has done a great job, gentle and thorough cleaning. Easy to get appointments. Plenty of parking. Welcoming and bright waiting area. Friendly and easy service. Bill your insurance carrier if you have dental coverage. I've only had regular cleanings here and maybe once a cavity filling years ago. I cannot speak to what the dental surgery is like here, never had any. The dentists at Inspire are nice and professional in my experience.

Unprofessional, botched work, and an absolute run-around.I had an appointment on 5/26 at the…read moreAmherst office with Dr. Zaman to remove and replace my composite veneer. Only after she removed my existing tooth material did she bother to check if she actually had a matching composite color in stock. She did not.She then struggled significantly to shape the new tooth to match my other front tooth, explicitly stating to me that she "is not used to doing square teeth." After three failed attempts in the chair, I left. Over the weekend, it became clear how badly she botched the job--I was left with a visible, uneven gap in the front of my mouth.When I called to reschedule and fix this, Dr. Zaman personally called me back and stated she would rather just issue me a full refund so I could go elsewhere. However, on the day of my rescheduled date, the office called me twice asking why I missed the appointment. The front desk had absolutely no record or knowledge of Dr. Zaman offering a refund.Nobody in this office knows what is going on. I am currently out $551, walking around with a botched front tooth, and being given the run-around by management. I want my $551 refunded immediately so I can pay a competent dentist to fix this mess. Avoid this location.

I had a great experience with the technician, Ebony! She was kind, warm and welcoming at 7am on a…read moreSaturday morning! I usually do awful with blood work but she made me feel comfortable and I honestly did not feel a thing!! I hope I get her as my phlebotomist every time!!

Went to have panel of blood tests done. Had the best care and experience ever!! Taylor was great!…read more She was friendly fast and efficient. I wish I could request her every time.