They completely revamped this bank location, it is absolutely beautiful inside! The parking lot is…read morea little tough to navigate (since it is always so crowded and people constantly driving by). The employees are super friendly and willing to help.

Citizens Bank is just an ordinary, run of the mill bank. You'd never know they were part of the…read moreglobal financial institution RBS from how ordinary a bank it is. I generally have very little reason to come inside here, because between online banking and ATMs there's really no reason to. I will say, however, that "people" make the difference when you need to. For example, there is one small business officer here who is a complete jerk; I'd never have anything to do with him. On the other hand, there is one teller who is both cheerful and competent; she's a delightful young lady. So when you average out zero stars and five stars, this is where you land up.

ATM broken. Went inside. Remodeled bank to only have only one teller inside instead of 4-5. While I…read morewaited in line this banker lady kept asking me probing questions about how many errands I did today. It would have been wiser if she got behind the counter and moved the line.

I don't normally review banks but had to on this one…read more A while ago my Bank Account at another well known bank was compromised and money taken/stolen. This other bank turned on me and threw me out. Even though I had a Police Report proving everything and my lawyer involved. Now I was in a panic. Couldn't access a Bank Account for anything. My Lawyer/Lawyers bank at this branch for their Law Firm and asked the Manager and Staff if they could help me. They said yes!! And they did. That same day they opened an account for me and got me access to a Bank Account. So needless to say I love this bank and highly recommend Wells Fargo to everyone I know. In fact sing their praises.

I normally don't like to work with banks (only credit unions), but PNC changed my mind. The…read moreemployees at the Mountain Top bank are super helpful. I'm happy with this bank.

It's a very interesting experience. Due to COVID-19, PNC Bank takes a good way to deal with…read morecustomers' needs. It's safe and effective!

The employees at this bank were friendly and helpful from the first moment we walked in the door…read more We were immediately helped and everyone was friendly. Would recommend.

Bank of America in Willow Grove, or technically Horsham, always has excellent customer service…read more Each interaction with all staff members has always been pleasant. A staff member who I believe is the manager ( mid-aged bald guy) always greets customers with a smile upon entry. I met with another staff member to open my first credit card and he was extremely helpful and nice. Unfortunately, I can't recall his name. It might have started with a D and I think he may have been Asian? Their drive thru ATM is very convenient. I almost never go inside. The ATM occasionally will be out of order but not too frequent. The website is easy to navigate and comes with a lot of neat features like the track your spending tools. The website and app also make transferring money quick and easy. My only complaints are the annual/ monthly bank fees. Many other banks either have cheaper fees, or none at all.

The customer service is poor. I opened a credit account and filed a dispute against a company that…read moreshipped my order to the wrong address despite several attempts to correct including the day ordered. Trumark told me to cancel my card to stop future fraudulent charges. I did so and Trumark allowed the same fraudulent company access to my account

Horrendous customer service. I am on my third credit card in the last eight months, not because I…read morelost one. But because they are inept and keep changing systems and because they couldn't get one mailed out the end of last year, forcing them to issue new cards. The VPs who issue the accompanying letters are never reachable and never responsible. Their website upgrade was an absolute nightmare. No one wants to take accountability and no one is responsible. Member banking is NOT better banking

The ATM at this branch impressed the hell out of me. Yes, I said the ATM. Have you ever been…read morefustrated at the ATM when you had to select multiples of twenty? And have you ever been happily surprised when you came across one that actually gave out fives or ones!!! Well this Citizens ATM let's you fully customize your withdrawal denominations. All you do is press the plus or minus sign next to each and the machine keeps track of how much you have left to select. Fantastic!

I called this location and Allison had me on hold for 35 minutes only for me to walk into the…read morebranch to see her chatting with her coworker. She hangs up the call smirks and says " oh I hope that person calls back" with a chuckle. I responded with " I'm that person you had on hold for over 35 minutes" she put her hand over her mouth open in shock for what she had done. No apology either. Im already dealing with a lot in relation to my account with this bank and that was the icing on the cake. I've been with citizens bank for over 10 years!!!