I am the caregiver to my 95 year old cousin. She experienced a check being compromised from her…read morechecking account and needed to go to Wells Fargo Bank to get it straightened out. Her having mobility and cognitive issues, makes this a little difficult. The associate at the bank, (Kenya) was more than patience with her. Sitting down with her and explaining what happened to her money, was done with patience, empathy and grace. Through it all, my cousin needed to close her account and open a new one. Explaining how anyone that was getting paid automatically (gas co., water co.) or making automatic payments to her (social security) would have to be notified of the changes. Kenya was so professional explaining this to my cousin. It is such a pleasure when you have someone wait on you who knows their job. She explained that there would be an investigation into the matter and it would take about 10 business days. In about 7 days the money was returned to my cousins bank account. Kenya even called my cousin to let her know and see if she was OK. I can't say enough good things about the experience we had at Wells Fargo. Just would like to tell Kenya, Thank You!!

I really wanted to change banks recently, because of the ease and coolness of Well's Fargo's…read morechecking deposits from the ATM machines. These babies do it all, no deposit slip, and you can put more than a couple in at a time. The screen copies the image for you and either e-mails it or gives you a mini-statement image. I went to open an account at lunchtime, and it was really easy. This location is hugely bustling during the lunchtime hour, but wow was it ever a friendly place. It reminds me of how an older bank would be, and many of the customers seemed to know each other too. Jennifer C. helped me out and was really exceptional and sweet. She made everything run smoothly and even followed up. Great service!! Thanks Jennifer! Looking forward to saving some time and money here...

So PFFCU is actually a ok credit union. However, their are only maybe a dozen locations . One in…read moreeach part of the city. So you can find them scattered around... For example: one in Andorra, lower Northeast, Greater Northeast, City Avenue, Cedarbrook Plaza and some other locations. But they are not easily accessible as a Mega Banks like Wells Fargo and Bank of America... which we understand this we sign up at credit unions verses banks. However, with knowing that credit unions are limited. And normally they don't have long hours as most banks offer. As a customer I do expect for the ATM Services to be up and running for convenience if one is not able to make it before the credit union closes.. This location is the only one I come to that is close to my area. Although it is still pretty out of my way to get here. It is still the closest one to me. I work in center city, but traffic in center city is beyond crazy so I would not dare try to drive to that one . So after work if I need to make a deposit I head to this one to do so. However, this location ATM is alwaysssss down.. I have called on numerous occasions to report this problem. One rep told me "they were in the process of getting new machines" that was almost three Weeks ago... On so many occasions I have drove all the way here after work to find the ATM either fully down or the Deposit option not available. I mean it's really a joke and so annoying. I go to make a deposit to cover incoming stuff and can not do it. Than I wake up in the morning to overdraft fees for funds not being available.... This credit union just really needs to get it together. It's so stressing to keep coming to your financial institution to utilize services they offer. But they are never working... And I would never again utilize the option of making a cash deposit through another banks ATM for my pffcu acct... I did it almost two months ago with a large amount of money. Money got lost lost between the two banks. It was the worst process ever to get MY Hard Earned Cash back... But the reason for making that deposit for my pffcu acct through another bank. Was because again this pffcu location ATM was down for two days in a row... So if you really need to handle your financial business through the ATM because you can not make it into the branch durning normal hours. Do not come to this location. It's down more than updates

I'm not a cop or a firefighter, and had never even considered a credit union. I got hooked up with…read morethem when I was buying a used car from the local Ford dealer for my kids. The finance department got me a really low rate with PFFCU, and this started my relationship with them. Since that car transaction, I have since switched my HELOC to them from Citizens Bank. PFFCU had a much better rate, and they were much easier and faster to deal with than Citizens, where I've been a client for more than 25 years. I will most likely switch my primary mortgage to PFFCU a little later this year too. They are just a joy to deal with.

I banked with this particular branch for about 6 years and recently closed all my accounts a month…read moreor 2 ago on good terms (I was able to get into a credit union finally). I want to say I dealt primarily with the banker Amanda whose been there even before I came there. She is legitimately the most helpful, always happy, pleasant and will try to help you any way she can. I've never met any banker as great as this woman. She deserves a huge raise yearly just because how effective she is at her job. I'm not saying the other bankers are good. But this woman is special. Just ask for Amanda if you ever go in. You'll see exactly what I'm talking about. Also I want to say thank you to John and the Bank manager. They also go above and beyond. So thank you PNC bank of Bensalem on hulmeville road. It's been amazing!

The staff is very friendly. They care about me as a person. Willing to go the extra mileread more

Bank elsewhere Besides having the worst and most unreliable…read moreATMs of any financial institution and horrible customer service, this credit union will create every opportunity they can to assess overdraft fees. They regularly time overnight payments vs deposits to ensure account is overdrawn

This Branch is located at a centrally convenient location. There is a drive thru also. The Banking…read morestaff are always attentive and acknowledge you as soon as you walk in the door. There is a very personal touch and it feels like an office environment more so than a Bank. Convenient 24 hr ATM access also.

It's a great credit union provided you NEVER, EVER, need to call their customer service center fora…read more question. Their customer experience on line, via the call center, or via email is HORRENDOUS. You often have to wait 1-3 hours to ask a simple question. Often the call center disconnects you after you have been on hold for 45 minutes or longer. It's been this way for the last 4-5 years and they have made no improvements. I don't recommend them to anyone who might need to interact with customer service. Probably the worst company i have ever dealt with in that regard.

The customer service this financial center provided today was HORRIBLE!!!!…read more I must say "I am not a member of TruMark". However, TruMark is a shared bank with the bank that I do have an account with ... So it allows me to go here as well as a couple other financial centers for banking services. So if I was able to get to my bank/ I did not need to make a withdrawal. I would have never came here. (And I really wish I didn't) So I walk in through the secured doors. Feel out the withdrawal slip and get in line. The line is pretty long because I'm guessing maybe because the 1st is New Years and the branch will be closed. Also this bank has a lot of bilingual bank tellers here. Which is a plus, because it seemed like 95 % of the people that came in were Hispanic. But the part is some of the customers only knew Spanish and did not understand when the bank teller said "next"... And the tellers could tell the customer did not understand English. Yet still did not call or signal the customer. They just waited for another customer that was able to speak Spanish told the customer..... So the line is moving slow. So finally I get to the bank teller. She's saying "next" but I can't see her because she'll sitting at the end with her chair low..(ridiculous) When I get down to where she is her and the teller beside her have no customer. So instead of her saying "I said next".. It's like she wanted me to read her brain lmaoo. She puts my acct# in and says "it's not working the acct# number could be wrong or maybe your bank system is down and it won't let me pull it up" ... So being as though this is my first time coming to this branch or even using one of my financial centers shared banks. I go to hand her the card I received when I opened my account with my acct# number on it. So she can double check the numbersAnd she just blurts out without even looking at the card. "I already tried three times it won't let me, you need to call customer service" I'm at lost for words, after waiting in that line.... No type of customer service, just classless. So I step out of line, after picking up my withdrawal slip. I drop my darn phone I'm so annoyed at her unprofessionalism. And I hear her say "if you like you can go in the conference room"... I was a bank teller at Wachovia for almost 4 years. And when I tell you we strived for excellent customer service!! We looked to make the customers transaction was easy as possible. So not only did I have to wait 15 mins on hold with customer service for my bank. Just to find out if the bank teller would have just looked at the card I tried to show her. I could have avoided wasting 20 mins out of my day. Just because she wanted to make it harder for me... So I get back in line and now almost all the teller are out talking behind the counter but yet no one is calling me. Than one young girl does. And she acts like she has a attitude lmaoo. (I truly will never understand people) she puts my money on the counter and not in my hand.... Update ::: I spoke with the branch manager and she was very apologetic about my bad experience that day. And I really respect and appreciate it!! When someone reaches out to you after having a bad experience. It shows that they do in fact value their customers. Which she didn't have to do. So thank you!!

This is a great Citadel branch! Whenever I need to go to the branch in person, there is always…read moresomeone at the front to greet you when you walk in and ask what you need assistance with. They even offer you water and/ or coffee when you come in. Recently, I wanted to move a certificate of deposit back into my savings account upon maturity, and Jeffrey Gessner, a financial sales representative, was very pleasant and helpful to work with. I'm very pleased with Citadel and service I have received so far.

Pleasant visit to get a new debit card and Keisha was super helpful! Place was very clean and I was…read morehelped in a timely manner. Service I went there for was complete as well!

How can you trust a company that uses misleading tactics to get your business? They're not…read moreaffiliated the Navy or any other branch of the military. It's a name used to mislead military members that they are affiliated. They have been sued for discriminatory lending practices. Don't expect any level of personal service from the loan department. They will not communicate with you at all. When you call them on the phone, you can only speak to a representative who admittedly does not have any answers about the loan department or how they operate. They read from a standard form and cannot provide any assistance or answers. With NFCU you're just a number. Your military service means nothing to them. For me it has been a disappointment. Would I recommend them to a friend? Absolutely not. It's offensive to military members, veterans and their families.

This service at this bank is outstanding. The people who work at the Warminster office are very…read morefriendly and hepful. Great neighborhood bank.