My 2012 Jeep Grand Cherokee failed near Orondo on a Saturday afternoon. I live in Puyallup and,…read morewithout knowledge of the surrounding service options, I looked up Jeep service in Wenatchee. After a phone call where I was told service was closed until Monday morning but could use the drop-off service, I had the vehicle towed to Town Chrysler. I left a brief note stating the basic issue and the keys, with a promise to call and answer questions. I was contacted before I could call and was promised a rough diagnosis later that day. As promised, I was contacted that afternoon. Bent pushrods, probably a timing chain failure. We agreed on a engine replacement. Expected time for the new engine was 5 days; they had it in 3. Installation and checkout took about a week and a half. They were very thorough and kept me informed along the way. My service rep, Doug, was extremely friendly and knowledgeable. Overall, a great experience for an out-of-towner.

They have had my truck in their service department for 6 weeks, (warrenty work) they've tried to…read morefix it 4 times and then call me and say they thought they fixed it but didnt. They still are holding my truck, the GM Clayton Walker told me he wont do anything about it and the service manager Matt wont answer the phone. Or call back. The owner at dodge and town toyota Tony told me to get an attourney and do something about it.

They are the best! They are quick, do really high-quality work, and keep you updated every step of…read morethe process. The whole team was super communicative and accommodating, which made the process so much less stressful for me. They also handled all of my insurance details, which was so helpful and I appreciated so much! As a 23-year-old non-car related things girl, my dad usually handles all of my car stuff and I just moved here so I was a little scared going into it but I never felt tricked or taken advantage of at all like some shops do. They were so honest and helpful the whole time. Vinny did my estimate at the beginning and explained the breakdown so I actually understood what was being done and the costs. They followed through on everything they said and my car was even finished over a week earlier than the original pickup date. They also coordinated with the outside shops on the other things my car needed done with the wheel and clear bra and handled all of that for me which made it way easier on me. They also have a super easy after hours pick-up process and I was able to pick up anytime! I had such a great experience and will definitely be back if I ever need anything again.

1st Choice Collision repaired my Nissan Versa after an animal collision. They worked with my…read moreinsurance to make the whole process painless for me. They kept me well informed on progress, helped resolve a rental car gap issue, and made adjustments months after completion of the work with no questions asked. My car looks and performs like new. I will never use another company in the future. This one is absolutely the best!

Alberto At Randys Towing Saved us! Our truck broke down on a old one way dirt road after a long…read morehike.. He was their in less than a hour and made sure we got too a bus stop too Leavenworth too get back too our campground after dropping off our truck at the shop.. Thanks so much! So kind and above and beyond!!

I had a rollover accident over the weekend and my vehicle was towed to their lot. I made…read morearrangements to pick up my possessions in my vehicle monday and have my vehicle towed tuesday, but when i went they had already given my vehicle to my insurance company and it had been towed to spokane. My insurance company aknowledged the mistake and towed the vehicle all the way back to me. Randys towing, however, told me to call my insurance or (they actually said) to call the police and literally closed the door and left me outside their shop. Save your time and money and deal with one of the local companies that have been around for more than just a handful of years and actually know their business.

Absolutely amazing work. I accidentally showed up here thinking I had an appointment for a…read morediagnostic and quote. Turns out I had made the mistake and didn't have an appointment but that didn't matter I was in and out in record fast time at an amazing rate. 10/10 if I ever need any work done again this is the only place I'll be going to now on!

To charge twice as much as a local garage for repairs isn't economically feasible to me let alone…read moreanyone else. I would not recommend this shop for this reason

Done business with them a few times. Fair prices, on schedule and very responsive to phone calls…read more I will definitely be doing more business with them.

They replaced the air-conditioning system in my 2010 Honda CRV quickly and very cost-effectively! I…read morewould recommend them to anyone they're busy so make an appointment. Call ahead. 509-884-2773

Lathan assisted me with a blown tire on my trailer on Highway 2, twenty miles west of Leavenworth…read more I had a good response and good dialogue with him regarding my options after helping put on a spare and deciding whether to go back to Leavenworth with him following or risk continuing all the way west. I felt the overall experience was much better than just a roadside assist transaction. John B.

Do not under any circumstances call this company to tow your car. Unprofessional, rude, wanting to…read morescam our insurance company, creepy around my daughters.do not recommend. any other company but this one...

Original repair was for diesel fuel filter being full but it ended up being a wiring harness that…read morehad a short in it, causing sensor to show water in fuel. Again thanks for the diagnosis and help.

My work truck was shutting down on me while I was driving and I had a 5 hour drive back to…read morePortland. All the repair centers were so busy they could not even help with a tow much less a look at the truck for 4 days. After calling all around Luis said the shop was busy but would take a quick look if I could get the truck to the shop. I wrangled the truck to the shop. A quick look amounted to a filter clean or change (my choice) and a mass O2 sensor clean. Luis admitted that was not the best option but was willing to try given my limited options. He said if I tested the truck and it broke down they would come for a tow. With no shutdowns in 30 mins of testing I took off down the road for the cost of the a new filter and 30 minutes of service (at my prompting). Luis at this shop was extremely helpful and is willing to prioritize a quick-look which saved me a whole lot of time! Luis even made sure I had the number to a tow service before I left. That is service! Do not overlook this shop. I am not sure why the shop has a skull design as I did not feel death approaching while I was there, but maybe it is because the shop recognizes that for most of us death is most close not from ISIS or a shark attack or Ebola but from the practice of driving down the road.

Took my 2020 GMC HD 3500 in to have the paint protected. The winters here are rough on the paint…read more They removed the swirl marks and scratches and coated with ClearFX Graphene coating. I had several people come up to me and ask me about it on the drive home. I am very happy with the results. Will have our other truck done soon.

Jeff and his team did such an amazing job on our 2500 Ram we brought in a 2010 black Sequoia and it…read morewas just as amazing! The boat is next. Thank you guys! Highly recommend. Ken and Susie.