I called 4 different dealers within a 3 hr drive of Wenatchee, no one was willing to work me in to…read moretheir schedule to change my tires, I was leaving on a 3k ride in a week, the team at Wenatchee Powersports did an epic job of getting tires, working with me on timing and had my bike hood to go for my trip. I am extremely grateful for their service and customer care.

Not customer friendly and very arrogant…read more I called them last week 3 times because I wanted to order a spare part for my ATV (which I had bought from them many years ago). 3 times my call was bouncing from one person/department to another. I told them I don't want to call a 4th time - finally someone took my name & number. After about 2 hours I received call back. I talked to a guy from spare parts, gave him the part number. We talked for about 10 min. The original part was about $50 and he was looking for an aftermarket part which would be cheaper. I told them I can order an aftermarket part myself through Amazon. I want the original part from Yamaha and the only way to get such a part is through an authorized Yamaha dealer. I told him that I want this part and that he should order it. The guy said it would arrive probably Tuesday this week and that he would give me a call when it arrives. Today I called and asked to speak to parts department. I gave the guy my name to find out whether my part already has arrived. That guy said NOTHING HAS BEEN ORDERED!!! The guy also said that they would not order anything without payment first. I asked the guy - is it now my fault that the part was not ordered? I never was asked to pay the part upfront. The guy started arguing with me until I had enough and ended the call. Summary/conclusion: They are UTMOST unprofessional and also unfriendly. They have no clue about customer satisfaction. Instead of starting an argument with me he should have offered me a solution and expedite shipping. We have a commercial apple & cherry orchard and are dependent on the ATV for farming (which I told the guy). The guy had no emphasis for the situation. They suck! They don't deserve any of my business.

Here is an update. The owner called me after the tech advised him of our discussion. I…read moreappreciated both - that the tech would tell him of his own volition and that I got a call right away. It was made clear that this was a misunderstanding and that the tech was maybe a bit new. So, I'm back to a full endorsement for the follow up service and phone call. I'm more than impressed with the straight forward way this was addressed. I respect the leadership for their frankness. I will admit I haven't taken the bike there for the work yet because I'm still a bit wary of the incident and candidly am not sure I will ... but that should not detract from the direct, deliberate and honest way the team followed up. 5 stars for that aspect of it.

Husband and I came here to buy a quad and plow. Was helped by Mark. Got a good price on both. Only…read moredrawback was that mount wasn't in stock but they will ship directly to us. Staff very helpful and gave good information on how to maximize what we bought.

These guys are the greatest! I was coming over the mountains heading east and my bike lost power…read more Suspected something with the fuel or carburetor. Got a referral from a shop in Leavenworth for Cashmere Repair, and the person said, "They'll be busier than other shops, but Mitch is the kind of guy who will try to fit you in." Sure enough! They saved our 3-day vacation by working on my bike right away, diagnosing clogged carburetor, and performing a very thorough and excellent carb service. Mitch and the others were super nice, and you could tell Mitch has a heart of gold. And for the young ladies out in Cashmere, these fellas are easy on the eyes, too!

Mitch did a great job on my snowmobiles, and did so at a fair price.read more

What you want in any type of repairman ~ hometown friendly, knowledgeable & experienced and honest…read moreanswers. Rob arrived promptly, was prepared for the job with tools and parts, and gave great tips on maintenance. He is farther in distance but well worth the drive for 5 star service.

I have been using Rob's services on my motorcycle for a while now and each time I know why Rob is…read morehonest, efficient, and fair. I just picked up my bike after a good strong tune up and again I am happy to say he is my mechanic. :)

This auto repair company is one of a kind! They came to my house, diagnosed my car, and scheduled…read morean appointment for the following day. My little Honda Civic has never been in better hands! I will never go to another automotive repair shop. Why would I pay more for less elsewhere? The owners are extremely helpful and assertive towards my car issues. Prices were affordable and the quality of service was too! Thank you DSD, for reestablishing my faith in the auto mechanic once more.

We were at Watershed when one of our generators that powered our RV's air-conditioner stopped…read morerunning. We brought it to Rob and his team. They weren't sure what was wrong, but within an hour they had it running. It was 108 everyday that weekend. Having the generator working to power the AC was a life-saver. Would recommend to everyone looking for great customer service.

This is my favorite place to purchase ATV's or UTV's. Rob the owner has prices that are the best…read morein the state. I have purchased over 20 units through Rob and will continue to purchase from him. He stands behind his products and his customer service is spectacular.