I had gone through the drive through. Asked for no cheese on my burger and got cheese on my burger. Come on do better. Service was ok.

This place absolutely SUCKS. The first time they got my order wrong, it was more than inconvenient. Because they gave me the wrong sandwich, with things on it that I'm allergic to, it meant I went without lunch. I paid for something I couldn't eat, unless I wanted the paramedics to take me to the hospital. (Not my idea of a good time.) Today, I ordered again, thinking they would certainly get THIS order right. Nope! They are so stupid, the dreamsicle Frosty I ordered was nowhere to be seen when the order was given to me. It was a lemonade instead, which looked correct when included with other drinks. I will NEVER be going to Wendy's again. I'm tired of tepid food, wrong food, food that looks like trash when you unwrap it, incorrect drink orders, management that DOES NOT CARE, and people who have NO INTENTION of doing their job. TWO WRONG ORDERS IN LESS THAN TWO WEEKS. Are you people holding a contest to see who can mess up the most? Because that's sure what this looks like. read more

Standard food and I like their biggest. I like their onion rings as well Service was good and decent I mainly do thru drive and not too long of a wait. Looks pretty clean inside from what I can see Ambianc is standard. read more

I have just tried their croissant breakfast sandwich. I just love it! The size is okay. The croissant is so soft & the patty is not overly salty. Just perfect! Parking is never an issue. Lots of parking spots around. read more

Isn't it wonderful to go to drive through and order something you want only to get home and find out that they gave you the wrong. D*** thing, and you have to doctor it up yourself to make it into what you want. I ordered a sausage egg and cheese biscuit combo. The girl taking my order o half ass paid attention. She gave me a sausage biscuit combo. I didn't want just sausage. This is very discouraging. You can't even go anywhere nowadays and get your orders right? I was very clear as to what I wanted. She even repeated it and still put in the wrong thing. read more

I wanted to try Wendy's breakfast, and it's wonderful. The sausage croissant sandwich is delicious, much better than Burger King or Jack in the Box. I was pleasantly surprised how good it was. read more

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Service is good but they burnt my sausage. Nice peeps. Parking pretty easy read more

Wendy's - Burnt saisage - Fast Food Near Me - Burbank, California

This Wendy's is one of those places that gives fast food workers a bad name. They're just a cross between rude and utterly disinterested. For the record, just because you work at a fast food place does NOT automatically mean that you are rude or disinterested. So, the question is: what is it about THIS site? Management? Supervisors? Hiring managers? Franchisee? I'm not sure, but it's also not my job to figure out -- so I just avoid this one. read more

This place absolutely sucks. I came here in the springtime. I finally had time to write something. I used the kiosk and ordered chicken nuggets and the Cinnabon cup. My order came to $8+. Once I got the order I noticed it was only nuggets. I told them I ordered it and showed my receipt. The manager said it showed in their screen that I was only charged for the chicken nuggets. Which was crazy since I checked my bank account and it said other wise. They refused a refund or the Cinnabon cup. I got the store managers name and left. Called the head office, was told I would get a refund. Then got a email from the store manager asking me to stop by. I said no there was no reason for me to ever go back if I was screwed out of money/food. So I guess that meant no refund. Had to take that loss. I've been to so many different locations and never had an issue. GO SOMEWHERE ELSE. THIS PLACE SUCKS read more

After running errands at different stores all throughout the shopping center we decided to stop here for a quick bite. The drive-through line was terrible and was very slow. So instead, we ran inside to place our order. I'm glad we did because we definitely got in and out of there before the car that we had initially been behind in the drive-through line. In fact, they hadn't even placed their order yet and we were leaving with ours in hand. The staff were really friendly although you could tell they were extremely busy. They were trying to be as polite as possible and making sure to remain Covid compliant at all times. Although a bit flustered and rushed, I'll order was completed quickly and more importantly, accurately. We enjoyed our snacks in the comfort of our car as we were parked in their parking lot. There is nothing wrong at all with our order or our visit. read more

We had the grand kids over and they insisted we order Wendy's. Against my better judgement I ordered through DELIVERY$$$ we got the BIGGY bags. The only thing BIG about it was the disappointment! INCINERATED fries, burnt burgers, cold cheese, stale buns, jaw breaker nuggets! the required choices for sauces and toppings were ignored or they couldn't read! I have long given up ordering fast food and didn't think it could get any worse but OMG! Wendy's is absolutely DISGUSTING! even the kids weren't fooled! Minus 0 stars......I saved the day and ordered PIZZA :) read more

Horrible! Went through the drive through for spicy nuggets...paid popped one in my mouth and its stone cold! I park... get out... walk in and politely ask for a fresh batch ....the lead takes my bag to the back for three minutes and brings them back and sits them on the counter. I grab... say thank you touch them and still cold! Like come on! I asked a passing cashier to touch the clearly old chicken and she says I will make you a fresh batch. Three minutes later the lead gives me a bag of cold nuggets! and they didn't give me my sauce! I am tired ...food prices keep getting higher and service is HORRIBLE AND THE FOOD QUALITY is equally as bad! I am done.... Always keep your receipt and always do the survey! Horrible; I do not recommend and I will not be back and I will absolutely take the survey. read more

Wendy's - Do the survey! - Fast Food Near Me - Burbank, California

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OK, I was telling the girl taking the orders in the drive that this Wendy's was pretty decent. I retract my statement and will say goodbye to this one. The only good one I know of in the Valley is the one at Devonshire and Reseda. Tonight I wanted a triple cheese, all three patties were identically overcooked, crusty and dried out. WORST WENDY'S EXPERIENCE EVER AND I HAVE BEEN EATING WENDY'S SINCE 1969. read more

Drove 20 min each way for fries that were very empty. Bad bad bad very much not good experience read more

Wendy's - "Medium" French fries - Fast Food Near Me - Burbank, California

Their new BREAK FAST options are very tasty (I've had about 1/3 of the items) and their breakfast potatoes are excellent, especially when they're piping hot! They all highly live up to the "Break Fast" marketing; from order to pay and on your way is around 3-minutes. The new cone barriers in the parking lot to divide their and Panda Express' lines is a pain, but once you realize you've only got one entrance, you'll know where to go. This is an unfortunate necessity as the lines during a Covid have been stoopid long! read more

Wendy's one of these place I go off and on since fast-food isn't something we do often. But when a crave hits you, I prefer this location since it as a small area outside where you can eat. Nowadays, I prefer it for their drive-thru since the pandemic, if I "eat out", it's gonna be grab and go home kinda deal. It can get crowded at times, tad longer lines, but I didn't have major issues. Menu wise, we keep it simple. Dave's Single is fine by me in terms of cheeseburgers, we go for value items like Jr. Cheeseburgers or hamburgers since they are smaller and we prefer smaller portions. It's fun to mix and match. No combos for me since I don't do fountain drinks. The Homestyle chicken sandwich is a decent option as well. Regular fries are fine, but sometimes I'm in the mood for their baked potatoes since not many fast-foods have that in their menu. Sour cream and chives is enticing, sans the calories, but oh well, that's what exercise is for, right? Their salads are OK, but if you go all the way to satisfy a craving, then...Decent place for a take-out nowadays and add some fun to your day! read more

Social distancing calls for hard choices, and sometimes fast food is just what the doctor ordered. Dismayed by the mile-long line of cars in the Wendy's drive-thru? Park your car in their near-empty parking lot and head inside! The plexiglass is up, the gloves are on, and someone named Wendy is ready to take your order. To-go, natch. Grilled chicken is a safe bet anywhere you go, and Wendy's version does not disappoint. Juicy and not dried out at all. I hadn't been to a Wendy's in so long, I forgot the fries are pretty good! Seal your bag so they're still hot when you get home. Someone wanted breakfast and I was a bit jealous I didn't get the Baconator. Frosty? What the glob? Just get one, for ninety-nine-cents, you are going to like it. read more

In the film Lethal Weapon 2, the character Leo Getz uses some colorful language to describe the wrong order from a drive-thru. "They (vulgarity) you at the drive-thru, okay? They (vulgarity) you at the drive-thru! They know you're gonna be miles away before you find out you got (vulgarity)! They know you're not gonna turn around and go back, they don't care." This quote applies 100% to this Wendy's location - in the past 12 months where it's been drive-thru only, I have yet to get 1 correct order. And I like Wendy's, so sometimes I just brush it off, but this most recent time when I was lucky (I beat the rush and was able to get back in line and get the correct items) the staff couldn't have been more indifferent. I'd be up for trying some of their new items if I knew they'd be in the bag when I drove away... read more

Worst experience ever! Back in beginning of the year I purchased a key tag at this location to support a nonprofit and with that tag it entitled me to a Jr Frosty at every visit during 2018. So after my Walmart visit, I decided I was hoping to grab a quick bite at this Wendy's and take advantage of my tiny perk. First problem was the menu at the drive-in is past the order speaker. And the VALUE menu is on the last panel and was difficult to read. I just wanted the value chicken sandwich. I thought it said spicy crispy chicken (didn't really want spicy, but that's what I thought I read). They had a deal for a small Frosty for .50 so I ordered a small vanilla and a Jr chocolate (which should be free with key tag). When I got to the window I showed her my key tag and said the Jr Frosty is free. The cashier said $7 something. I'm like, why is it so much? She said the chicken sandwich was $5 something. I said ours the one on the value meal. She said I ordered the wrong one. Ok well sorry, I would like the value one. I told her I could barely see the last panel of the menu. So she gave me a new total and I just paid, grabbed my frosty's and sandwich and drove off. Well halfway home I realized they have me the wrong flavor shake and there were no napkins in the bag. When I got home I looked at the receipt and saw the cashier charged me for the free jr frosty .79! And gave me the wrong flavor. And to add to insult, the small I paid .50 for was bigger than the jr one that I paid .79 for! I called the number I the receipt to give my experience and made a formal complaint to their headquarters and the lady, Bea, was slow and made the complaint process even a bad experience! I was told I would get a call from the management and never did! I was not compensated for the bag experience or the over charge! What a joke! read more

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Do u want over priced plain / bland / tasteless burgers? Look no further than Wendy's ! I paid 18 dollars for the world's driest burgers. My son's happy meal was also wack asf. Never going back !!! read more

I tried the Wendy's double. Hold the cheese, mayo and pickles as recommended on YelpTalk's Guess the Favorite Food of the Yelper Above discussion thread. I went for combo deal but swapped fries for salad. I was impressed with this burger. It was actually simple and tasty. And it filled me up. I couldn't handle eating the salad. I probably should have eaten it first. I enjoyed eating this square burger. Weird as it looked. But it dropped all my previous Wendy's burger reviews a star, because this double-stack burger is IT. And I recommend it to everybody looking for a healthy fast food burger option. read more

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i waited an hour for my food and it wasn't even good. the fries were soggy, the drinks were watered down, i ordered spicy nuggets and got PLAIN nuggets instead. And the burgers tasted off. U DIDNT EVEN GET MY STRAWS? I am angry. read more

I'm not sure why I come to this location! Employees are rude and try to rush you, which means wrong orders and they don't care to go over your order because they are still making that check! Stop rushing and check orders! Also, they don't know what well done fries is or how to fill the container full (see picture) if you get a large fry, most likely you're getting a small for the price of a large! Rip off! Not that these people care but I won't be back! read more

Wendy's - This is a Large fry!!! - Fast Food Near Me - Burbank, California

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I love Wendy's and they are my first choice for fast-food hamburgers. I eat there once a week minimum. The Burbank Empire Center location has mastered the drive-thru ordering process. Don't get discouraged by the line of cars that snakes around. I have never waited long, and once you order, you may find there's no one ahead of you. Just pay and get your food. The crew members are polite and efficient-most of the time. That Being Said: why-oh-why Wendy's Empire Center, can't your staff get my drink order correct? Half iced tea/half lemonade. AKA an Arnold Palmer. I usually do not say "Arnold Palmer" because many places still do not know what that means. Half-iced tea, half/lemonade. That's the fresh brewed iced tea in the round silver canister and lemonade. Half of each. Some locations use fresh lemonade, some use the Minute Maid from the fountain. Today, September 14, at 1:30 pm approx. ( I paid $12.21 cash- no receipt was given. I ordered my usual. I pulled over in the Target lot and parked. I was very hungry. I cannot describe the feeling of expectation vs reality when the flavor of something sticky sweet hit my taste buds. I think i got fountain raspberry "tea" with a very weak or none at all lemon. Very disappointing. In the past seven weeks, Ive received all minute maid, all fountain tea or all brewed tea. And I do not have time to go back thru the line or call and "alert" you of this error. I applaud this crew for getting cars in and out. Unfortunately, having the correct order is very important to me. I will put my car in park at the second window and taste my drink before I drive on. I hope this review gets your attention and addresses my issue., because otherwise, its good. Thank you. read more

I visited the Burbank location today and my meal was awful. I ordered the 10 piece spicy nuggets. The nuggets wasn't freshly made, so I spoke with the manager (Uber) and asked could my nuggets be drop fresh. He did not do so, instead he handed me more nuggets that had been sitting in the warming trays for a while. I consider this to be poor management skills. read more

Wendy's - 10 PC. Spicy Chicken Nuggets - Fast Food Near Me - Burbank, California

Just following up on my horrible experience last week! The lady at drive through window was so rude. Not only that but they were all rude because I asked why they added something to my order that I didn't want. They took it off my order but charged me even more. They didn't explain anything to me or why it was more expensive after taking idems off of me order. Super rude, disrespectful. These are not people persons. Have no courtesy or class.... This Wendy's lacks good staff. read more

While the food is okay, this store does NOT honor the discount meals. Instead of $4 & $5 Biggie bags they're $7 & $8. Burgers etc are way over-priced. $11 salads?? No way. Tried the new Dreamsicle frosty and it was AWFUL!! No taste of orange or vanilla. YUK. read more

Placed an order in drive thru. Drive 15 minutes home. Get home to find that they completely forgot my wife's food. It's now 11pm we're tired beat and wife is starving. I called them and all they want to do is say oh oops sorry we'll give you money back for that. No you ruined an entire meal. You ruined our night. If you mess up a simple sorry doesn't cut it. Absolutely horrible customer service and accountability. I spent $60 to get home and for my wife to not have anything to eat. She's gonna sleep with a pbj sandwich and all you can say is sorry we'll refund you next time you come in? That's all. That's not ok. Disgusting manners and customer service. read more

I am inclined to write and review this Wendy's because one my friend is a manager here so gotta support! and another one is too many of these reviews are just awful. The 5 stars are for how much fast food workers deal with the cruelty and entitlement they deal with day in and out. I don't understand why people have these super high expectations of fast food, if your exquisite palate requires such amazing quality food , cook at home or go to a gourmet restaurant. I do like Wendy's food , I love their chicken nuggets specially, but i am not expecting a gourmet meal just fast and easy on long days with no time to cook. The service varies but then again people are different and some are better humans than others because they treat people right. I have worked in fast food and many customers treat employees so badly. Just like any other food establishment they try to make the customers happy , if you just can't deal then go somewhere else simple as that. Technology is pretty helpful to order ahead and just pick up your order so that's another alternative. read more

I've been here a few times and every time this place is packed. Wait time from order to getting food takes longer since there's always a huge line inside and the drive thru is wrapped around the building. Today inside was a mess, note to self don't come in on the weekend at lunch time. Walking around trying to find a seat, let alone a clean table was impossible. Ended up at the bar like counter in the back by the trash can, out of all places. Food was hot, but didn't have anything with order we we had to keep walking up asking for what they forgot. We also order via the big tablet when you walked in and I feel like every time we order off that thing, are order gets pushed to the bottom. People in line that ordered with the cashier, after us, got their food before us. They need a better system when ordering and they need someone on the floor cleaning tables, and taking out the trash. It was over flowing by us. read more

What incompetent F's trains these people?! I just drove over a half hour to pick up a number 10 chicken nugget combo and spent almost $10 to find zero fries in the bag?!!! Am I supposed to also be the quality control for a fast food joint along with my own full time work? Like seriously? You morons cannot even figure out how to complete a combo meal? Unbelievable! read more

Thank you Daniela for making our day so much better! We went thru drive thru to use multiple coupons when we came upon Alondra, who immediately refused to use more than one and said it wasn't possible on one transaction, even when we suggested to pay for more than one transaction. She didn't even give us our total, just sent us to the window, but Daniela helped us and said we could use all of them! So thank you for actually caring and helping us out! :) read more

Consistently bad service, and they always give me the wrong order or they don't put all the toppings on the sandwiches. I used to work in the service industry and I definitely think the issue is probably an owner/manager thing, but still. :/ read more

Pumpkin spice frosty horrible flavor, taste like chemicals!! Have had chocolate frosty, which is ok flavor

Wow, this is what all Wendy's should be like. My food was hot, fast and delicious. I am pleased with my food. Peking was hectic but hey when you get good food it doesn't matter. read more

Horrible.... Fries taste like they were fried in chemicals and Not hot at all.! Burger BREAD had Hard edges. Just Nasty .! And i like Wendy's. This establishment needs better workers or better product. Either way, it needs help.! read more

Waited in the drive thru line for over 30 minutes for watered down strawberry lemonade, no bbq sauce for my nuggets, and also no sour cream or butter for my baked potatoe. Wasted my time and ruined my appetite. read more

Wendy's - Fast Food Near Me - Burbank, California

You removed the grilled chicken option for the asiago sandwich so now i can only get it breaded and fried? Are you kidding me? I'm grossed out by this. read more

Every time I come here the fries are soggy and under cooked. If anyone from management reads this please teach the staff how to cook fries. It's consistent, it's not a one time thing, it's every time. read more

Ordered a Classic Asiago Chicken Combo and a Dave's Double Combo. I got the order within a couple of minutes and drove Home, (4 Blocks away) The Fries on Both Combos were Old, Brown and Cold. The Meat Patties were Old, Cold and Greasy, tasted Horrible and must have been precooked and sitting for a while. The Lettuce was Brown and wilted and the Tomato was warm. The Manager who packed my To Go Order didn't even give me the 2 cups for BOTH of the Combo's There was NO Ice in either of the 2 Drink dispensers The ONLY Good things were that I got my food quickly, (RED FLAG: They must have been Floaters and had been sitting for a while). The Store was Clean. read more