If you want your food exactly how you ordered it DO NOT COME TO THE BURBANK WENDYS. Literally every single time I decide to go to Wendy's, they mess up my order. It never fails!! They lack professionalism, empathy and customer service. I understand this is fast food but at least TRY to care. I have gotten so use to them messing up my order, I open it right in front of them because I know something is wrong. This time I ordered my son a sausage , egg and cheese sandwich, how do you forget the sausage? HOW??? read more

Wendy's - How do you forget sausage on the Sausage, Egg & Cheese Biscuit Combo? - Fast Food Near Me - Burbank, California

I have never experienced any bad issues with this location, so I would always come back. However, one day I decided to come around 10:15 AM and they served me lunch (which they shouldn't of because lunch is served at 10:30) so my food was absolutely disgusting. It was dry, it did not taste fresh at all, almost like it had been sitting? Corporate office is horrible, trying to contact the GM of this location was a waste of time. Don't say "Quality is our ingredient" if you can't deliver. They tried giving me a $5 voucher for the inconvenience... I had to beg for my money back, so very ridiculous. Any big food chain like this can care less about you. This location only taste good when they are super busy and the food is constantly being made, other wise, I will not be returning. read more

Pretty much every single time I have ordered Wendy's through postmates/Uber eats, do Not get what I ordered. It would be nice if the employees there would actually pay attention to what they are doing, and still provide good customer service. Won't be ordering postmates through them again read more

Update: I stand by everything I previously wrote, except that Uber has not been there lately. Meaning the last 2-3 visits have been dreadful. Incorrect orders, missing sets of fries, rude workers, it's honestly not worth going to anymore. read more

Oh how I wish there was another Wendy's in the area... my kids love the food but this location RIPS people off. Did a mobile order of burger (for son), regular nuggets (for daughter) and saucy nuggets (for me). Got all the way home and discovered they didn't include the regular nuggets in our order. I paid over $6 for those nuggets... I'm out that money and my daughter has no food (she won't touch saucy nugs). This has to be the 3rd or 4th time this store has short changed me on an order. It's either total incompentence, or it's on purpose. Either way, its a total rip off! read more

Frosty... It's all about the Frosty. It's the only thing I get. A medium is $1.99, a large is $2.49... I love the original flavor, chocolate. And to be honest, I've never had the vanilla. Ha! I always plan to try the vanilla but when I get there I still go with the tried and true. Maybe one day. Plenty of parking but it gets packed at times. Drive-thru is convenient but going down and ordering inside seems the quicker option some times. Service has always been friendly. When dining in, they will take your name down and the LCD screen above the cashiers will display your order's progress. Your name will be called once your order is ready for pickup at the counter. read more

Wendy's - Frosty: Large $2.49 - Fast Food Near Me - Burbank, California

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Dirty sloppy Wendy's. It is located in the giant mall that houses Walmart. We went here because we drove in late and this was the only place available for a quick dinner. We made the mistake of ordering from the kiosk in the front door. The problem with the kiosk was it does not close out after you order. So your payment information is dangling there for all to see. If you have to order, go to the counter and talk to a human. Do not place your faith in the electronic kiosk! read more

If I can give this place zero stars I would. I ordered a asiago chicken club combo, and it's usually pretty decent but this last time I went it was like WTF happened? Like they got the cheapest possible piece of chicken they could find the cheapest bacon soggy ass bread shit ton of mayo like they don't give a shit how they make their food and you have to pay over $11 for it. Pathetic. Stay away from this nasty joint until they can improve their quality. read more

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This Wendy's location at Empire Center should close. Since the pandemic, this location has a limited menu. They don't have the same menu options like other locations. read more

Walked in here for the first time ever, after a long day at school, and without eating since breakfast, oddly enough. Ordered at the kiosk and when I couldn't substitute a frosty and no mayo on my, chicken sandwich, I simply checked out, paid. Right away I see that Moosh enjoys his work. That's not something you see everyday a high volume fast food establishment like this one. Thankfully the assistant manager called me up and fulfilled my requests with a kind attitude. And Mazhar, one of the managers, handled my requests kindly. I took a look at the cooks and food prep and saw them working fast without breaking a sweat. The easygoing nature of this store is hands down refreshing to see. They don't know if, but they inspire me to keep my joy at work a bit longer. Whenever you're in Burbank and craving some classic Wendy's, stop in... you're in for a treat! read more

Wendy's - Fast Food Near Me - Burbank, California

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Check your order. Especially if made through the app. They will NOT tell you if they didn't have an item and they will not replace it or your money. They will not send anything to corporate or even mark your receipt as NOT having received the item. If you call they will give you wrong names, say there is no one in charge on site, no one who can speak English and no one to call. They don't know when regional management or a manager will be on site. Then you have the fun time of trying to get a hold of someone through the app to so the refund. I've been going to Wendy's A LOT given the pandemic, cooking fatigue and healthier options than competitors. The drama in replacing the item, being told something incoherent and hung up on, then repeated hung up on, only to find out that the only English speaker answered to tell me no one was in charge and a regional manager would email me, but I haven't heard from anyone from the local store. This is the worst customer service ever. The woman who had missing items in front of me was black also. She forced them to go through everything right there and fix it. I didn't and in 3 days, I still haven't heard from anyone. Don't let them short you. Theu didn't offer anything of equal value. They were just like oh well, we're keeping your money anyway. If I didn't pay for my food, I wouldn't receive it. Why can they keep people's money, not provide the product AND give crappy service? read more

Damn I remember when this Wendy's was good. I got one skinny piece of lettuce on my burger. Sad sad sad read more

Wendy's - A crappy burger - Fast Food Near Me - Burbank, California

I ordered the spicy chicken sandwich and received RAW chicken. Literally still pink and squishy chicken underneath the fried skin. This is NOT OK. I will be calling customer service, you people literally made me sick. read more

Wendy's - RAW CHICKEN - Fast Food Near Me - Burbank, California

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Drive thru; Someone was having a bad night or something. The woman taking my order did not want to be there! She was very condescending when taking my order. I let it slide... I got to the window and her attitude was even worse I had to give feedback to the manager. That didn't make it better. I mean if you hate your job, leave someone else would gladly do it! read more

Wendy's - Fast Food Near Me - Burbank, California

What is this??? First time ordering their bacon cheese fries and this is what I get and to top it off I ordered two orders of their 10 piece chicken nuggets and I only got ONE! Their service I rate -10/10 if I could give them a star rating it'd be no starts if it let me! read more

Wendy's - Pub Fries - Fast Food Near Me - Burbank, California

Somebody needs to tell the people to keep there's masks in when order inside Wendy's , they sneeze or cough and your in back to closing . This important for all people that come to Wendy's read more

Yes the manager Vivian is really amazing takes care of her customers and Pride to Wendy's company we need more people like her to be in this business who takes care of the public the right way .. Thank you read more

I like this Wendy's. Always making my crispy well done fries without any drama and handing over that much needed ranch to go with it. Good fast food burgers! Is there such a thing as "Good fast food?" Eh! Whatever. Good enough for me. Happy fast fooding! read more

4 stars cause sometimes they are a little stingy with the condiments. However the foods for my has always been fresh and well cooked. I always do drive-thru and the lines is always long! My fav is the spicy chicken sandwich and the fries are good. The strawberry lemonade is pretty good too not super sweet. That's how I like it. read more

This location is awesome. Came here yesterday April 23rd in the afternoon (there were a million cars in line before us). I know this is a pandemic so I was prepared to wait when I saw that line..but I was pleasantly surprised. It went so fast :) the first window I failed to get her name but she was super friendly and just overall pleasant. The second window the guy was awesome as well! They were very efficient, cheerful and gave the best experience possible. His name I did get. Uber! Love him! Such a great crew. They are major assets to the company. Everything was fresh and temp wise-perfection! Great experience to combat the frustrating lines at the stores surrounding Wendy's. read more

Went thru the drive thru .. ordered Daves Double Combo with no pickle and unsalted fries .. got home and its a shame that the pictures don't look like your order .. there was of course salt on the fries and the burger had so much mayo / thin slice of lettuce / onion and tomato that it was hard to pick up and eat ... ( very mushy) the burger was not hot and fresh ... 1 burger was cooked and the other was not done .. I did not get a receipt at the window ... This will take me some time before (if ever) to go back ... read more

I went to this Wendy's after shopping at Walmart. I ordered a kids meal for my daughter and my husband tasted the chicken nuggets and the chicken nuggets was spicy or it had a kick to it.....we thought it wasn't going to be spicy so disappointed The staff didn't say anything like 'you're all set or a thank you' once we recieved our food.... read more

They forgot to put in my burgers all I got was cookies and my drink so I called to see what we can do and the manager hangs up on me what kind of workers do you have... read more

Wendy's - It's the only meal no burger Chocolate Chunk Cookie - Fast Food Near Me - Burbank, California

The drive-through shorted our order - we paid for an item that was not included in our bag. Don't leave the window until you've checked your order! read more

Yeah hi ummm i always wonder why i come back to this wendy's since this was the 3rd time they've messed up my order. Tell me what ya'll see missing in my JR BACON CHEESEBURGER??? I went Saturday (Nov 14) with my friend around 9:40pm to grab you know... a nibble & that's LITERALLY what they gave me. I had to get creative myself and put my own nuggets in those two slabs of bread ya'll gave me. Service, TERRIBLE, I didn't even take a picture of the embarrassing burger they handed my friend as well with A CRUMB of bacon THINK IM KIDDING TOO BECAUSE I AIN'T. Wendy's ya'll needa step it up seriously ya'll have potential but it's never there do better with your staff and service. Disappointment after disappointment. read more

Wendy's - Two slices of bread :) - Fast Food Near Me - Burbank, California

Food was cold, my "spicy" burger was plain and nothing spicy about it, they changed up what I asked for. Nuggets were spicy so thanks for making my kids mouth burn and cry. Max the "District Manager" is very rude and doesn't seem to be any help what's so ever. I don't live near this establishment and yet had to drive all the way down here with over and hour of traffic just to get anything done about it. Worst Wendy's experience ever..... read more

My first time to a Wendy's. Went through the drive-through. Was in a standstill line for a few & then it moved. Ordered the banconator combo, medium. Food was hot. Fries lacked salting, that's ok...I can salt my own. I wasn't asked if I wanted catsup so I assumed it was already in the bag, WRONG. And that's just WRONG. Burger was juicy but the meat patties lacked flavor. The bacon saved the day for flavor & was a good consistency. The bun was nice & soft. For a medium combo price was $11.79. A bit steep in my books. Prob won't be back. Only reason I went was to finally say I've had a Wendy's. read more

Wendy's - Baconator Double - Fast Food Near Me - Burbank, California

I went last night to Wendy's with my boyfriend and I believe the Mangers name was "Karina" she was really disrespectful didn't give me the sauce I wanted and handed my food rough and said "everythings in there" when I juss wanted to make sure I had all my food. not so happy with customer service. read more

This wendy's is one of the best I've been to. The staff is always very nice, and the food is great! the only thing is the empire center is hella crowded and parking is a b**ch lol read more

Food is just slopped together horridly and me and my daughter got super sick from this place after we had dinner here. Never ever coming back here again unless I feel like paying for shitty food and to feel awful and throw up. read more

Wendy's Strawberry Salad!!!!! Theeee best fast food salad I've ever had! Almond slivers instead of croutons and champagne dressing!!!!! I wait every summer for these!!!! 1000% recommend it! Got get you one!!!!!! read more

The drive thru here is almost always super long. This time it was even longer. The car in front of me had an issue that caused another 10+ minutes of waiting, however instead of having the customer pull to the side the staff dealt with it at the window. Finally when I got my food it was soggy, and also not even my correct order. I went inside to ask them to remake it which they happily did (and the gal who serviced me was really understanding and kind), however inside was absolutely chaotic. Yes the drive thru had a long line but there weren't many customer inside. Not sure why they seemed so disorganized. My advice to management is when there is an issue that is taking longer than usual at the drive thru, it may help to ask the troubled customer to pull to the side so other customers can continue to be serviced. read more

I liked the young ladies who worked behind the counter. Very helpful and kind. Crystal worked her magic and Upsold me in the frosty. Don't care what anyone says, their burgers are in my top 5 read more

Initially came here for the new spicy chicken sandwich and the spicy nuggets they Placed the order over my mobile app when I arrived the order was not ready and no one seem to have the order in place my app is showing the order should be ready Staff wanted me to re-order and not apply my coupon and a free spicy nuggets had to walk a walk because of the long wait and confused faces so I at hook burger which overall is a better option read more

Wendy's - Great staff and very clean great to dine in - Fast Food Near Me - Burbank, California

Horrible customer service! I was not able to speak to a manager because only one employee spoke English? Even the managers..? Not sure who is in charge of this location but the treatment received was unacceptable. I experienced rude employees on many occasions. There seems to be no sense of urgency. Long wait lines in the drive-thru just to put up with rude employees-come on hold yourself to better standards! I love the food but I don't​ feel the treatment is worth the time spent or the money. read more

The food was great as usual but the restaurant was filthy. The kitchen floors that you see from the counter were full of food and trash. Everything was sticky, the floors, the counters the machines; there was no ice or Diet Coke in the machine (only one machine was working). The floors in front of the soda machine were black with a tar like substance. It looked like old soda caramel from the box that had to have been there for at least a couple of days. The service was sub-par they couldn't explain the difference between a bacon burger #7 and a single with cheese. They were for sure short staffed but this is a franchise. It should be well taken care of. read more

The first I've ever ordered from a kiosk in a fast restaurant, loved it, then the food was Amazing. I have not had Wendy's in 8 years and it was great! read more

Wendy's - Kiosk ordering - Fast Food Near Me - Burbank, California

I came to this spot while I was shopping for some items in the area with my brother. This is such a nice spot, one of the cleanest and freshest looking Wendy's I've been to. As soon as I walked in I was greeted with two self-serve screens that made ordering pretty quick and easy. All we had to do was select our items and wait for our name to be called. In terms of the UI and technical aspects of the self-serve, it was done very professionally and the transitions between all the interactions of the choices we made were seamless, clean, and with purpose. I ordered the Jr. Cheeseburger and 6 pc chicken nuggets, and my brother got the Jr. Bacon cheeseburger combo, with 4 pc chicken nuggest, a strawberry lemonade, and small fries. That was one of the 4 for $4 deals that Wendy has and it was pretty good, in both the size and price. Their strawberry lemonade is pretty great too, was not too sweet, and carried both flavors very pleasantly. This Wendy's serves up a great area to eat in (with a little "campfire-on-the-wall-looking thing" in the corner of the building) and a vibe of just relaxing and enjoying your meal. read more

Wendy's - Fast Food Near Me - Burbank, California

I came to this place on October 17 at 1230pm I came because when I was there on October 4th my order wasn't correct so I spoke to a manager and then a arrogant female Latino manager comes and falsely accuses me of complaining 3times? And processes to tell me she couldn't help me and she proceeded to yell right in front of the customers when I was leaving! To that arrogant manager your the one that's unprofessional and your the one that doesn't deserve to work in fast food and for you to falsely accuse me like that is a total and complete lie and you know it so I WILL NEVER STEP INTO YOUR RESTAURANT EVER AGAIN UNTIL THEY HIRE SOMEONE THATS PROFESSIONAL AND DOESN'T ACT LIKE YOU!!!!!!!! S you can take your job and shove it!!!!!!!!!!! read more

All I can say about this Wendy's is WOW! I stopped o. Today with my son to grab some food and use the restroom. After placing my order I went in to use the restroom and let me just say! This is probably THE cleanest fast food restaurant bathroom I've ever used. Once I was done I went back to the dining area to wait for the food where I had to fill up my drink and everything was so properly done. Forks, spoons, sugar, tops for the drinks everything was so neat! I wouldn't normally write a review about a Wendy's but I spoke when the manager and let her know how pleased I was with how cleaning that place was! I give this place 5 stars on cleanliness off top! Friendly employees didn't hurt either! read more