Okay... If not for my son given the decision to choose lunch, I would not have had Wendy's for lunch. My son wanted to get a Biggie $8 meal, so we went to Wendy's, and sure enough the child did not even order the Biggie meal but opted for chicken strips. Too late we were there so I ordered. To be frank the fries were delicious and the service was polite and friendly, if not for these components this would be a one star at best. My first beverage selection was way too sweet so I poured it out and tried a second. Same situation. That got dumped and I made a third hoping for a different outcome. Not sure what the issue was, but all three were way too sweet. Calibration issue and dispensing too much syrup? I ended up drinking water. The beef patties on my double were old, wrinkled and dry, plus instead of no catchup I swear there was extra catchup on the burger. Not a pleasant lunch. If not for the service or French fries this would be a one star at best. read more

Stop! Eat at your own risk. This is one of the dirtiest restaurants I've been too. Tables and floors are in cleaned and the bathrooms haven't been touched in days judging the amount of grime. Perhaps the owner should take pride in his establishment. read more

Terrible service. Worst Wendy's ever. Also was served a spicy chicken sandwich with a raw center.

this is the worst fast food place I've ever been to. The fries always taste as if the employees served them bare handed after going to the bathroom, the nuggets are constantly burnt, and they take absolutely forever to take your order and sometimes don't take it at all. I waited for ten minutes at the drive thru today without them ever taking my order, then I gave up and drove past the window and saw them all huddled together having a conversation. laziest employees of all time, and I'm assuming even lazier management. read more

I've been there twice to pick up for Grubhub I waited both times about 10 minutes ( I had a great tip )they did acknowledge me or put the food out, they were to busy talking and hanging outside,( I was getting orders I had to pass on because of their slow service so I had to finally had to walk out and forfeit my money) I called Grubhub and told them please don't offer me any more delivery from that location don't go there get McDonald's across the street it's quicker and less rude ( I would give it zero stars if I could) read more

I love Wendy's, but this location is terrible. The diningroom is rarely open and it just took 34 minutes to go through the drive-thru. The quality is all over the place; sometimes it will be great, but mostly not so much. Typing my order into a computer would be a warmer experience than talking to the person I usually get on the other end of that speaker. I have many other complaints, but it's fast food, so... They don't seem to do very well with fast or food. read more

Used preorder and still had to go through the drive thru to get my order because the inside was still locked. Took just as much time to get the food if i just showef up. Breakfast was terrible egg sandwich on a english muffin wasn't even toasted. Breakfast baconater tasted off. Tasteless sausage and some kind of sauce that tasted spoiled to me. Will never buy breakfast there again. Golden arches just on the other side of the street is the way to go. read more

Windy's has very bad service and there food made me me very sick so i want to file a complaint with your manager

I was at this Wendy's today when it was told their was no frosty like always and when I ordered my food the nuggets were definitely over cooked and not hot at the same time and my sandwich came with no condiments on it and I definitely didn't ask for it plain absolutely awful establishment they always fuck somthing up and it's sad because the place used to be really good before the just let all these kids work their read more

This is definitely the worst Wendy's ever. Staff are miserable and take it out on the customers. Plus you'll be waiting a long time even when it's empty! read more

This place should just close permanently. Does anyone actually work there anymore? The doors are always locked and if you do get food at the drive thru it's terrible. Stay far away. read more

Went through the drive-through to order a cheeseburger half their menu was blacked out with the light off so you couldn't read it so I was asking questions about getting a double cheeseburger and a female voice spoke over the female that was taking my order and stated read the effing menu this was last Monday night November 18. Needless to say I was on the phone with my son who also heard it. My wife was in the car with me. She heard it. I asked the girl excuse me. What did you just say and they tried to backpedal in to say not going back back ever again will make sure I tell everyone I know that you get better service at Walmart than you do at a Wendy's, which is pretty bad read more

In a world where the performance of a fast food operation is expected to be bad most times, the Camillus Wendy's location is it's own special kind of failure. The dining room, on the rare days that it's even open is usually dirty, tables dirty, trash overflowing, floor greasy. If you slip into the drive through you can count on 30 minutes minimum of your day gone. Of course it's 50/50 that what you get in the bag is what your ordered and paid for. Hard to go back to have them fix It with the dining room closed and the line to the window 30 more minutes away. And speaking of the drive through, last two times I tried were disasters. One day I was told they are only taking mobile orders. One time I waited to get to the speaker to order after other cars were served, only to be told tersely "We're closed" at 6:30 in the evening, after waiting..yep..you got it..30 mins in the line. The staff is surly and uninterested, and the management is ...well IS there any? The best thing corporate could do for this location would be to close it, fire everyone that works there, deep clean the place, re-hire and re-train staff. Wanna see how BAD fast food can be? Come to the Camillus Wendy's. The worst fast food location in the world read more

This place is so unprofessional came here to do a grub hub for one it was drive through only Dinning room closed down hmmmm if you can't handle the heat then shut it down point blank there in there talking about why you looking at me like that I didn't sleep with you last night so unprofessional read more

Why is the line always so long at 8pm at night?! You are losing business. I have gone to Mc Ds across the street several times because the line is so long. Last time the line wasn't so bad so I decided to get Wendy's. It still took a while even tho there was only 1 car in front of me. And the employees were rude. It was very difficult to hear them through the speaker too. It was like it was yelling. And being back the pub burger! read more

The place was empty. No one inside at all. Except the employees. Standing around. The place stunk and almost every table was dirty and needed cleaned. The floor was tacky from needing mopped I had to ask an employee to ring me up and she turned and left to get someone else. This lady was kind and nice and apparently new but did her best. However after taking my order, they lost 2 other customers that walked in and waited and no one would wait on them cause my burger was on the grill. Both left without ordering. I waited 10 minutes for my burger and potato and after it was put on a tray I went to get my drink. The drink machine was so nasty I wouldn't get water from it for my dog much less drink out of it because it was so disgusting. I went back and got a bottle of water. I then opened my burger wrapper to find the bun soaked in blood. I tore the top patty open and it was completely raw inside and bleeding all over the wrapper and tray. I completely lost my appetite and took it back up and asked for a refund. They actually asked if I wanted it recooked. I said no thank you just a refund. Also the meat smelled horrible. I'm guessing because the grill is probably dirtier than the drink machine and the tables and floors. I will not go back to this Wendy's again. Worst experience ever. read more

Okay, let's start with the wait. I got a small order and it took nearly 20 minutes, keep in mind, we were some of the only people in line. After the long wait the food FINALLY arrived, and I was very disappointed. The cheese on my burger was cold and moist and my fries were coated in a thick layer of salt. The place always smells like weed in case you were wondering. read more

The service was terrible. They told me only mobile orders at drive though and went I ordered and went in they told me the seats were closed even thought they were sitting outside talking. I then go to the window and tell them my order after they come in from outside so what was the point of doing online only? To chit chat I wish I could rate this place negative stars read more

This location is horrible. Not clean inside or out. Garbage all over the parking lot. The food was average. The service, well below average. Three other potential customers actually left without ordering. Please save this Wendy's before it goes out of business. We will never go back until massive changes are made. How about selling to Chick-fil-A?!!! read more

I wouldn't recommend this Wendy's to anyone . The floors were very sticky . There were hardly any drinks available and the men's bathroom looked like it hasn't been cleaned in three months . read more

I think new owners and they now have horrible service. The dinning room is always locked so you have to go through the drive thru. The drive thru has long lines and they don't get the order out fast. We sat for 15min and only moved one car length so decided to leave. Saw people trying to get in dinning room and getting mad before leaving as well. We went to 5 Guys and saw those same people there. I love Wendy's but won't go to this location again read more

Never returning. Food was average, but drink was flat. Time from arrival to getting my food was 30 minutes. The interior was closed with no signs posted and sometimes it took 5 minutes for them to take the next order. read more

Food is usually decent but the drinks are horrible. The Diet Coke tastes like soda water, it's disgusting; and this has happened more than once read more

i used the Wendy's mobile app to place an order for breakfast around 8:15 AM, the store says the drive through opens at 6:30 AM. Upon arrival there were no signs or other indications that the drive through was closed, after waiting 7 minutes I called the store and was told they were not open and are not responsible for reimbursing me for the order I placed. All around just horrible communication and I felt like they did not care about my satisfaction with the transaction and did not know how to help me go about getting reimbursed. read more

Just had surgery and all I wanted was a frosty. I work in food service and Waited in line for 10 minutes just for no one to answer. Didn't even look like anyone was working . Very poor professionalism. We called out to the loud speaker multiple times.. not sure if anyone was even working. Horrible experience read more

i have never been somewhere that has had such consistently HORRIBLE service. I can't even eat at Wendy's anymore because I'm either faced with a 30 minute wait for "fast food" or I'm given a poorly made and most times incorrect order. I've worked in fast food its not that hard to cook food, stick it in a bag and throw it out a window. if I was the manager at this location id seriously consider firing most if not all employees and either hire people that can do the bare minimum or close to make way for a business that can provide at least something to its customers. All the employees at this establishment are one braincell away from being put in a mental institute. Do better your job isn't hard and I will come to the store and say that to your faces. If you actually have the dining room open read more

I walked in and waited 10 minutes or more, and none of the three workers even acknowledged me. There was only one other person at the counter, waiting for his order. I finally gave up hoping someone would at least say, we'll be right with you or whatever! I walked out. One of the workers even said the f word to her coworkers, about whatever it was that they were chatting about. Don't they realize they lose business by ignoring customers? It's clearly a management/training issue. read more

This location must have hiring issues...the cafeteria is usually closed...and the window service is horrible. They take your order (when you finally get to the speaker)....and then process it....ONE CAR AT A TIME....I watched them! They don't take the next order until the first one is done! read more

Very nice, modern location. There seems to be a bit of confusion regarding where the line to order starts. There is a sign hanging from ceiling that reads Start Here. The cashiers were fast and friendly. They take your order and ask for your name. They will call you when it's ready. There two seating areas. The one in front of the registers gets hit really bad with the sun. It was brutal, but the place was packed. They should do blinds or some kind of shades to roll down when sun is up. Overall it was a nice visit. It was clean and food was fresh. Good job! read more

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Pulled in to the dead parking lot, about 10 minutes before close, turned around, and got yelled at by an old dude because I didn't obey the circle. Food was cold. Merry christmas read more

SLOW. That is what this store is went thru the drive Thur twice the second time we waited 3 minutes before we got to the speaker then I used my timer it took 4:43 minutes to order and get food to leave food was food and mistagged was nice but it was so slow read more

I love Their breakfast sandwiches but, I have probably went to the drive thru about 8 times in the morning. About half of those times I was told couldn't order because their systems were down , very annoying read more

I ordered my meal online for pickup at this the Camillus , NY location and was told that they would not honor my prepaid meal. After speaking to the "manager" I was told to speak to corporate for a refund. I'm out forty dollars and no one cares. Please don't spend your money at this location. Total rip-off! read more

So for a fast food restaurant the food I got was pretty superb. There were minor flaws. The fries were a tad soggy, however the creaminess of the frosty made up for it. My chicken nuggets tasted like real authentic white meat, but they only blessed me with one delicious bbq sauce which upset me. Overall I give this establishment a 4/5 Once you have accepted you're flaws no one can use them against you, Wendy's. read more

If this was an episode of undercover boss, Devaughn and his team working the closing shift on 3/30/20, just NAILED it. I'm pregnant, hungry and it's a pandemic outside- mobile ordered for pick up juuuust as it was closing. It was 9 pm and I told them if it was too late it was ok but Devaughn insisted it was not too late and he was not going to do us like that. The 16.50 spent on the order is nothing compared to the service, warmth, hospitality and professionalism we experienced tonight. JUST WOW. They all deserve promotions! If the CEO of Wendy's could have seen this, he probably would've made a corporate training video for the best employee example. Thank you, Devaughn and crew for the work you do, especially during these times. They deserve everything. read more

They need to do something about their fries I just got food from there and the fries taste like they're 5 days old. Disgusting. They should be changing the fries every hour or so. On top of that almost every person that works there has a bad attitude. But seriously do something about your fries. read more

Drive through is super efficient. Service always good. Dining area clean. Food always good. Nice atmosphere. Modern. Two touchscreen soda machines!! Great and friendly staff. We come here often. read more

I order two half salads and the worker on the speaker at the drive through was super friendly. When I moved up to the window to pay and get my food the lady at the window was miserable. She said not one word to me the whole time I was there which is very unusual for a fast food drive through window. When I recieved my food and credit card back I told her thank you and have a good day, she said nothing. She shouldn't be working there if she doesn't enjoy interacting with customers. read more

New place looks great! Food is good, but make sure you've got a toilet around if you eat too much!

Figured it would just be another fast food place but the food was perfect the workers were super nice and friendly