This site is following COVID-19 guidelines, lots of parking they had a plexiglass in the drive through window, the employees had masks, gloves and no contact interaction, the employee passed the pay keypad through the window, also I showed up to this Wendy's at 1:42 AM it was a cold chilly night and I had a craving for a Wendy's baked cheese bacon potato the craving for the creamy cheese with crunchy bacon on the fluffy soft baked potato caught me that night and this site is opened until 2 am, I drove up to the drive-through speaker menu, I was greeted by a super friendly, utterly most pleasant person, I placed my order, I ordered several different type of meals because of course my family found out I was at Wendy's so had to order for them too, I requested fresh fries with no salt on the fries my bill was about $25.50. The employee came to the window with a happiness, joy and spark of friendliness that I really appreciate especially at a fast food window at 1:42 am, I provided my card for payment took my several bags, went to my home, as I drove home not too far from this Wendy's location in East Stroudsburg, I was so full of excitement just thinking of my bake potato and fries YES! double carbs for me at 1:42am don't judge me Lol! I get home, park my car! I run into the house my mouth is watering just unable to contain my desire for the soft cheese bacon fluffy potato then I open the bag pull my potato case out I am able to see the cheese with crunchy bacon peeking through the clear plastic cover, I pop off the cover with fork in one hand plus a spoon in the other hand I started digging for my fluffy cheesy potato but with one devastating scoop I realized my potatoes was RAW!!!!! I need to be honest I begged no way Why!?!? But yes! It was all hard not cooked there was nothing I could do to save my potato so I get the burgers and fries another sad moment at 2:05am the 10pc nugget were hard also cold the fries were salty then I pull out the burger that was just as bad so much mayo, the meat was cold burnt along with a hard messy mess. I was so upset so my daughters food was the same non-edible so I ended up throwing it all out into the trash then boiled some water for some tea, in the morning I called this Wendy's I spoke to the manager she apologized offered a full refund I told her that I just wanted her to address the issue, I explained to her that their are a lot of people that are not able to afford to loose money due to less than good quality food during this pandemic, the manager (female) forgot her name apologized again offered the refund also promised to address this situation. Two nights later I went through drive through again made my order it was 11:40 pm I took my order but I parked just to check my food in the bag it was fresh I was so happy my fries were perfect crispy hot with no salt!!!! Yes perfect!!! My burger was juicy plus fresh thank you!!! To the manager that addressed this situation I thank you!!! read more

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Waited minutes to order and then when I tried to pay she messed up with two small frostys when I said two mediums and she ended up leaving the register when I tried to pay. And had to wait minutes just to receive small frostys when I clearly said multiple times medium frostys. Unbelievable read more

I'm so glad at the late night hours offered on door dash are offered here and I ordered food from here.. I'm so sorry I ordered door dash at 2 am when they said there were open until 3 for orders and waited about a hour and 15 mins for food. FOR IT TO BE STALE and didn't even get my sauces it offered for me. And when I ordered baconator fries for them to be stale with two pieces of cold bacon and no cheese. Listen I get it you do not want to serve the late night crew but I'm also sure the workers there order from other late night places when being out and hungry... read more

Wendy's - Fast Food Near Me - East Stroudsburg, Pennsylvania

Literally the first review I've ever written in years. Pretty straight forward. Ordered a baconator. Got a baconator with a side of earbud. 2/10 on cleanliness. 11/10 got a free earbud. read more

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Went to east burg wendys got 2 biggie bags meat was chilli meat dry old cob salad the chicken was hard as a rock and they put Asiago cheese in it horrible read more

Do t know what happended to this location, but it's become a vacuum of "don't expect even the basics!!!" Manager(s) must be a D-level for this place to run as bad as it does!!! I swore to never visit this location again after the last silly antics of the cookers, but months later, it has only gotten worse with children unattended running the buiness like it's a halfway house or a frat house... Managers need a shakedown at this location, oops, i mean a frostdown... read more

0/5 stars. We waited for our food and watched the woman who handles the food, eat a burger while working in the kitchen / on the clock. Gross. This has to be a huge food serving violation. read more

Wendy's - Food server eating a burger while working. - Fast Food Near Me - East Stroudsburg, Pennsylvania

Rude staff, they don't even acknowledge you when you go in there. There was food all over the floor nuggets, fries, bread buns. Asked for help and got ignored by everyone. Then the black girl asked another black girl who's she talking to and then I just called the manager over for help. Place really looks gross where they are making the food and the garbage outside is always overflowing. read more

Dave Thomas would be proud of this place. Cars parked in the lot taking up two spaces. I walked in the lobby and an employee yells, "Not open!" I say, "The doors were unlocked." He then screams, "Not open." Went to the drive thru and waited 10 minutes while we could hear employees placing their own orders for burgers. I told the lady at the drive thru thanks and she didn't even respond. It's like WTH. Helen Keller would be a better greeter. Take down the Wendy's sign and replace it with Ghetto Burger. The ketchup packets were nice. read more

you know I used to work here when I was 17 and I really know that Wendy's values quality over anything. I was absolutely horrified walking into this wendy's today. they got my order completely wrong. Mind you I was already waiting 25 minutes for the order on. I'm not busy on Thursday night. I really don't know what is going on here with the management but you need a shape up. read more

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I came here with my pregnant wife for some lunch and the experience was horrible! I ordered the spicy chicken pub and my wife ordered the regular chicken pub and both sandwiches were wrong. My wife wanted no pickles and no bacon hers came with both and I wanted no pickles no mustard and all I got on mine was crispy onions. Plus every employee seems to have a nasty attitude on their face aka not smiling at all and the lady at the register her name was Kiya ignored me when I said hello when paying for my meal and just overall didn't seem like she enjoyed working here at all. Never coming to this Wendy's again! read more

I walked in and heard the loud kid, at the register, talking to a woman and loudly and repetitively calling the woman "Mamacita". "Would you like anything else Mamacita? Would you like ketchup, Mamacita?" Etc.etc. It appeared unprofessional and disrespectful. I was on line, waiting to order, and a young woman was standing in front of me. When the loud kid was done with "Mamacita", she turned to the young woman in front of me and said, "Princess, you are bee-uuuuu-tiful!" The young lady ordered and stepped aside. The loud kid looked at me, raised up her chin and said sneering, "And you?" This was so disrespectful and is not an appropriate way to talk to customers. So the young lady and I are waiting. The rest of the staff were quietly preparing meals. Then the woman who hands out the prepared food calls out, "Princess?" And the young lady leaves with her food. The loud kid again looks at me and says, "We make up names for everyone. How's Nanna sound to you?" I replied, "Not very good." I took my food and left. This is such inappropriate disrespectful behavior for a food establishment. Is there not a manager around? Has there been any training? I will never return. I should add the food was meh. read more

This the best Wendy's in the whole tri state area... not only was service excellent and quick wit it. They genuinely cared for the meal they provided me. Stopped to carefully and quickly quality check my meal. Even topped up the milkshake. And the ambiance was made warm, like the feeling of home. Minus the yelling. Just right for a nice location such as this. Staff 10/10. Sure they get really busy with a line around the corner during lunch hour. But they handle it with flying stars. God bless these workers. I have admiration for them. read more

So as I'm placing my order there is a second voice that comes over the speaker and says that your going to get the bubble guts several times until the young lady that is taking my order tells them that your on the speaker. This really did not make me enjoy my experience there and not want to eat my meal. I will not be returning to this Wendy's, and telling everyone I know not to go there ! read more

Nuggets were super small. Burger and Chicken burger like any other Wendy's. The large fries were a joke (see photo) and soggy. So disappointing. read more

Terrible customer service. Slow workers with bad attitude. I come to wendy's to get quick delicious food that is affordable. I want to be in an environment i feel comfortable in. This place is not it. Save your self the time and go to another wendy's! read more

I went to wendys today thinking to grab a fast bite and a chocolate frosty. I walked in with my husband and there was a bunch of people waiting already. This one lady was waiting a good 15 minutes for her food and then they still got her sandwhich wrong 3 different times. A couple of the customers witnessed the workers touching the garbage and then touch food without changing gloves. Another time they needed 3 different individuals to pass bread between themselves just to put a piece of bread in the toaster. And none of them had gloves on. Then to top it off the manager DID NOT have her hair covered with a hairnet, all she had was her hair in a ponytail. NOPE....... never again that visit deserves a negative star rating actually read more

It wasn't even busy and I asked for a Junior bacon cheeseburger and a crispy chicken sandwich with bacon and cheese with two honey mustard not only did they not give me no honey mustard but my chicken sandwich only had lettuce and mayo on it and I got charge for both and they were so in a hurry to rush me out and they weren't even busy around 9 o'clock at night. Don't eat there because they simply don't care about what they just give to their customers read more

-5 stars and that's just being generous, started ordering our food and the person taking our order was nice and was patient with us having to order many things for 4 people but then this random lady comes to the mic starts raising her voice at us (bare in mind we were never talking to her) but we move on and we go get our food and again the guy is very nice but then we check our bags and the order is wrong so naturally we go back to the window and ask to get what we ordered until the lady comes to the window throws the bag at us and closes the window. This was horrible literally the worst service every no doubt will never eat again and will recommend no one else to. read more

As usual the employees were rude stuff missing from our order. Staff was more about fooling around then take order. To us about 10 minutes to get to pay and get food.we will go back to our original spots. Sorry a S someone who is management in one of your competitors. I hope the overmightyrr and cres learn register wo I can go home lll read more

Never got the correct food even when we specifically asked for the correction. Horrible service, person taking our food didn't correctly input our order even though we made sure our order was correct. 1/5 stars. read more

4 stars for customer service. Best I've ever seen at a fast food joint. Also, the burger was the least gross fast food burger I have ever had. read more

Wendy's - 4 for 4! - Fast Food Near Me - East Stroudsburg, Pennsylvania

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Y'all sucks eggs. I went here at 10:30 bad nice and homegirl talm bout "we only have Asiago chicken sandwiches spicy, bruh that's #6 on your menu... read more

A good place to stop and get something to eat on the way back from Pa. to New Jersey. On my latest visit, the workers were super friendly and polite, not only to the customers, but to each other as well, saying thank you to each other and in a happy mood, it seemed like. When I mentioned this to the cashier, he said it was a great team to work with. I got my food to go and while eating in the car, I saw through the window it was fairly empty in dining room (mid-afternoon on a Sunday) and then the same cashier starting cleaning each of the tables one by one, with a spray bottle and towels, taking time to wipe each down and move down the rows of table. A++ for customer service and good work ethic of the employees, something you don't often see in fast food. read more

Never been inside this place and it's your typical wendys.......good chicken and shakes & mediocre burgers. The place is nice and clean, but the environment is just meh for some reason at this location.... read more

I really enjoy most of the people there , except one , she's a new manager who never smiles is rude to the staff always texting on her phone in hand , very rude all around , I believe her name is Amanda , just an all around nasty person read more