So, I got a $6 deal meal-and the chicken nuggets were good-but I don't care for honey barbecue very much. Fries were good, but when I went there, they were out of ketchup, and I think they were short staffed as well. Jr cheeseburger was decent, as well as the drink. The real winner of that night was the cookie dough Frosty fusion. That actually tasted really good and delicious. Maybe things would be better if I came back on a different night. read more

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The food was great the employees were awesome they have no AC in the building the employees are working in 100° temperatures in the kitchen and there's no AC to the front for the customers is absolutely miserable in the restaurant read more

I placed a mobile order last night and when I showed up 20 minutes later and stood in line for another 15 minutes, they advised me that the chili was not ready and I would need to wait at least 15 minutes if not longer for the food to be ready. I offered to take the chili cold which they said they could not do. They said they would cancel my order and refund my money. They did not cancel my order and they did not refund my money, so I had to call customer service this morning to get a refund. What a waste of my time! There was zero reason for that chili to not be ready when they had 35 minutes total to have it prepared. Apparently going back to the fridge and pulling out a bag to heat up was just too much effort. read more

I have a friend who watched a YouTube video that claimed Wendy's had the best fast food breakfast. So, we decided to see if that was true. We went to the location on West 11th. I was very confused as the menu was for lunch/dinner. I asked if we could see the breakfast menu. I was told that was not possible as she could reach the mechanism that changed it. She then described the menu to us. My friend thought he was getting a biscuit sandwich with bacon and sausage. He did not, her description skills are not what she seems to think they are. I chose a maple croissant bacon thing. The maple butter sauce on it was sweet and buttery with just a whiff of a slight urine smell. She asked for a name the order, I gave a name which she changed from "Jerry" to "Jered". If I ever feel like being Jered again, I think I will ask if the urine part could be on the side. read more

Maybe the worst individual restaurant of maybe the worst fast food chain. Won't be going back unless I'm looking to get food poisoning or stabbed. read more

This is probably the worst ran fast food restaurant that I've ever been to in 45 years. Waited 40 minutes for one frosty. Dirty, trash every where, sticky counters, cobwebs and dust. Staff running around fiddling with stuff but not actually appearing to do anything. No one taking orders. Person at the front counter talking with someone referred to a manager but never saw a manager. This store is the worst I've ever been to. read more

This was ridiculous it's 11 pm on a Friday, I asked the biggest nugget size twice, the lady didn't understand the question and gave the headset to someone else; mind you this second girl also either one "didn't hear me" or two also didn't understand the question. I work fast food so I'm pretty understanding but I just got off a double and I just wanted some nuggets with no sauce, "what sauce with that" like bro I said none 3 different times, please train better at this location... read more

Wendy's - We waited 4 minutes before they started taking our order - Burgers Near Me - Eugene, Oregon

The people working here are nice and I try to be extremely patient with them as they are always swamped through the drive through but I've gone there about 4 times and every burger I have ever ordered there I order with no pickles and every time I have opened up my burger it has pickles. I also ordered a bacon cheeseburger today drove home opened it up and they literally forgot the bacon. read more

Wendy's - My Jr. Bacon Cheeseburger with no bacon lmao - Burgers Near Me - Eugene, Oregon

I've stopped by this Wendy's a few times in the past couple of years and it's always mediocre. If you go during the day, prepare to wait a while especially if you go through the drive-thru. I've seen the line backed up all the way to West 11th before, and I can't imagine why because it's not like the food is anything special. The food is typical fast food, usually only warm and not piping hot like it's fresh. The frosties are usually pretty melted, almost like the machine isn't kept cool enough. The people working the drive-thru seem to not really care about their jobs or customers, but to be fair they don't get paid enough to go above and beyond for anyone. If I had to work food service and deal with rude people all day I wouldn't be friendly either. If you're looking for a good and quick meal, go to Toxic Burger right down the street. The food is so much better and the people are so much nicer. read more

A friend of mine wanted to go to this place to use a coupon. The staff--seemingly all under18--had no idea what they were doing! No one could understand the coupon, Then, we were delayed for 30 minutes, before I asked him to leave, and I would take take him to McDonald's. Perhaps the worst fast food experience of my life! read more

Ordered a sour cream and chive baked potato. Got a potato with about 6 chives sprinkled on it, no butter no sour cream. Orders a chili. Asked for chews onions and crackers . No crackers with it. Such a simple order and they couldn't get it right. read more

Service was super rude, I went into the drive through and the lady was not nice. I asked her to repeat something and she replied in a snarky reply, not necessary. The food was good I got the Wendy's Dave single combo, everything tasted great. read more

These guys consistently get my food right, and make it yummy! I go here often, multiple times a week, and they always kick butt and have great times as well. read more

I scheduled an interview with Wendy's last night. I chose for it to happen today at 4 PM. I walked in at 3:55 and said I was here for my interview. Right before I spoke, however, two girls at the front were complaining about not enough people being hired. I thought 'Good, maybe I have a chance here', but upon announcing I was here for an interview at 4, they looked between each other and then told me the individual who would do my interview wouldn't be in until 5 PM. This is absolutely unacceptable. They had about 24 hours to notify me about this change. They did even send a confirmation text earlier this afternoon saying I was still on for 4 PM, yet no one bothered to send a proper message warning me something came up and I needed to reschedule. I'm beyond disappointed to say the least. This experience has made me very seriously consider never going back to Wendy's for anything, even a meal. read more

Be ready and absolutely expect to be in line for no less than 15 minutes. When I say this place is usually slow, I mean they are SLOW. There are also times you order something and then aren't told they are out of the item until you get to the window, 10 minutes later. This is not okay. Either this place needs to actually hire people, or re-train its current workers. Never have I had such consistently bad experiences with Wendy's. There was a single instance where I was through the line with my food in less than 10 minutes. That was it. The parking lot is also really awkward. You will have cars coming from 2 directions, trying to get into the drive-thru, lol. read more

I had got done at planet fitness for the day and was about to take a bus home. I wanted to grab a bite before I head home, I see Wendy's and think "oh, I heard about some new menu items that looked good on tv". I walked in, there was trash all over the ground, it hadn't looked like it was cleaned for years, I went up to the counter and most the employees seemed confused and were messing around, goofing off with the equipment. Every employee was some trashy goth teens who didn't know what the hell they were doing. (Btw, the food was @ss) read more

It was my birthday .. I got free fries but I had to purchase something to get my free birthday fries . So I got my free fries .. they were cold and had no salt . Thanks for making me buy something for my free birthday treat and then they were cold crappy fries .. don't bother giving something for free if you really don't want too... read more

I ordered a daves combo and on the burger I got strickly only a burger when I made it clear the only thing I wanted excluded was cheese. Aside from completely messing up the order itself they messed up the type of nuggets I ordered, forgot my sauce, and took over 45 minutes to be completed and delivered read more

waited 1 hour for my food when i ordered on the kiosk inside. drive through line was to the street when i got here so i went inside and thought it would be faster. WRONG!!!!! when i was done waiting ONE HOUR for my food the drive through line was completely empty. -10/10 do not recommend. read more

Some of the best fast food burgers I've ever had. The chocolate frosty is so good too! I'm not sure why this location has terrible reviews online I think it's usually because of online orders but if you go in person it's amazing every time! Super fast too read more

Wendy's - a hamburger wrapped in aluminum foil - Burgers Near Me - Eugene, Oregon

This is all about the service as the food, as always, was great. For the second day in a row at breakfast time, I have waited for 15 minutes (yesterday) and 17 minutes (today) for my food. Both days I ordered on the Wendy's APP at my house which is a 5 minute drive away. I included the drive time in the times listed above. Today I aske the young lady about the delay in service. She gave the expected standard excuses (under staffed, food cooked fresh, chicken takes 5 minutes to cook, etc.) I did push further by stating that if the chicken was cooked during my 5 minute drive, all that was left to do was put the meat between the bread, wrap it, bag it, and hand it out the window to me what happened during the other 12 minutes that I had to wait. She then stated that it was not her problem and that there were other restaurants that I could go to for breakfast. I plan to take her suggestion to the bank! I was the only car in the drive through and there were 2 customers inside the restaurant. The reason I am sure on the times is that the songs on my play list show the length of the songs and I listened to two 6 minutes songs today while I waited. This happened at the West 11th Avenue store in Eugene, OR. read more

Terrible customer experience. Placed an online order, arrived, and they had no record of my order yet still managed to charge me for it! I had a confirmation email with a confirmation ID and was told it still didn't matter even when I tried to show it. Do not use the online order feature through Google. I was forced to place (and pay for) another separate order. I've asked for a refund, or any explanation for that matter, only to be told by Google that I need to contact Wendy's and have been told by Wendy's to contact Google; the classic runaround. This is the only existing Wendy's left in our area and I see why. Average food at best and a horrible overall experience. I love supporting local business but this place won't get another cent of my money or time. It's discouraging when even the very basics of customer service aren't met. Want fast food? Go somewhere else. read more

2 star rating, but should be 1 . Out of 4 years and about 10 times (out of convenience) this establishment has gone 0-10 on making a correct order for me.. You tell me.. just my luck? Lol read more

I came in here with my buddy Matt the other day. I had been wanting to try it out since it opened, and simply hadn't made it to this side of town yet. So I was pretty excited to go try it. We walked in and were immediately greeted by the cashier. I didn't catch his name, but he was all smiles, funny, detail-oriented, and efficient. I ordered my food and I asked him if my burger had pickles on it. He said yes, but he could fix that for me. I said no, I want extra pickles. God help anyone who forgets pickles on my sandwiches. I'm weird about that. Has to have pickles. Cashier took my name, and we were done. Matt ordered next, and I tried to get the cashier to put pickles on his sandwich (he hates pickles) and to call out the order with the name Cupcake. The cashier just kind of rolled with me trying to annoy Matt. I loved it. All done with a smile. The food was fine. It's Wendy's. It's not like it differs from restaurant to restaurant. I ordered the double cheeseburger, with extra pickles. Matt ordered the Baconator, with just ketchup and mustard. I'm always trying to sneak veggies in on him because I think his eating habits are weird. Anyway, both were made correctly, and that is huge in a fast food chain. The fries were hot, and not too salty. I am very sensitive to salt these days, and had no problems eating the fries here. I love that I can eat the fries here. I can't McDonald's without specifically ordering them without salt, as it's just too much. So it's definitely a nice change not to have that issue here. The restaurant itself is nice. It's clean, very modern decor, a couple nice chairs to relax in. It's a little smaller inside than I expected. Could get crowded fairly easily, I would think. Kinda hard to have a conversation, as it's a little loud too. But it wasn't terrible. The cleanliness is what I noticed more than anything, and I appreciated. Would I return? Yes. I don't eat fast food very often these days, but every once in a while, it's kind of a nice thing, or convenient. I enjoyed the food, the cleanliness, the speed and efficiency of our service, and the fact our orders were correct. I had no complaints. I'm very glad that the owner opened up a Wendy's again in Eugene. It was sad when they all closed, so definitely nice to have it back and one more option in fast food hamburgers. Review 95 of 2017. read more

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Just came through and usually have zero expectations with fast food restaurants. However, the lovely human who took our order was absolutely amazing, hilarious and totally deserves a raise! Plus, our food order was correct and delicious! read more

I ordered the potato chili, but the potatoes wouldn't be ready for 20 minutes. So I ordered Dave's single burger for $7. It was pathetically void of any flavor, and the bun was the worst part. That is my last burger at Wendy's. read more

Went there on August 8 at 4:30 PM. They said they were out of CO2 for the pop so there was no soda or anything available. Not even ice in the dining room. There is no reason for any food service to be out of CO2 for their soda. Coca-Cola is their distributor. They have someone on call for those people that run out of things all they needed to do. Clearly they have poor management because you should never ever ever run out soda and ice in the restaurant. They had a girl at the cash register that was new and had not properly been trained. She did not know the answer to customers questions about products on the menu. It's clear to see that they would get a bad review. I don't know where the owner was obviously they weren't there and the manager did not know how to manage would not recommend going back there ever read more

I like Wendy's because their beef is never frozen and taste good. Their new fries are better than most. I also like the frosties which you can get in a combo. If you order on their app. It will be ready for pickup any time you want. Also you take advantage of their rewards. Free burgers, fries and drinks. Their spiced chicken sandwich is tasty too. read more

Excellent Peppermint Frosty. I ordered one today though the cup is smaller than normal it was really good. For an XL it was really small. But awesome taste. Thank you read more

The food was good, but I'd like for a large fry to actually be more than a medium.

Besides the ridiculous price, I ordered a burger and it looked like it had been sitting in the warmer for hours and as far as the fries well they are never hot and ready. Service is meh, they can't wait to close the drive through window fast enough. Sad that this is the only Wendy's in town read more

I used to enjoy Wendy's as a fast food. I don't frequent fast food places often, but there are times where you are on the go, and don't have time to cook. When this place first opened it was really decent, and I didn't mind driving to the only Wendy's in town. Now I am on the end of town where we have gone here twice with in a Month, and each time not only was the food terrible, the service was awful to boot. I had someone taking my order that clearly hated her job, hates customers, and treats customers with no respect what so ever. She was huffing, after everything I ordered that you could picture the eye rolls. I was shocked there was such attitude. Not only that, but she got my order completely wrong. Ask for small frosty's, and she ends up putting those in meals of Jr's. So they are jr child size. Now if that's what I wanted, I would have asked for it! My guy would have finished that in one bite! My chicken sandwich was not from the numbered meal I clearly ordered. It was like of a kids meal that was plain, with not a damn thing on it! The jr bacon cheese's were dripping with nothing but mayo! I was pretty disgusted to say the least! What a waste of money! I would have been better off going to McD's and I hate that place! Next time I will just stick with Carls! Get better employee's, or employees who want to be there. I seriously hate leaving reviews like this, but this one is warranted. read more

not sure how to post a picture on here in what to do about this. I ordered on doordash got my food pretty fast tasted regular not a big deal,but I got a large Dr. pepper with my meal I took a few drink had to use my own straw from home because one wasn't included in the bag. anyways took a few sips then it just sat there on the table i come back to dump it and toss it and when I take the straw out and start to dump it I notice a plastic lid of some sorts in my cup. I just want to know how and why is this in my cup like did it purposefully get placed in and if not how in the heck did your employees not notice a small plastic lid in the bottom of the containe. read more

Wendy's - ????!!!! - Burgers Near Me - Eugene, Oregon

I love Wendy's but DO NOT USE THEIR DELIVERY APP!!!!! Doordash delivered my food somewhere but it wasn't my house. I called and the lady said "I don't see why they wouldn't deliver it to you, look at the map they sent you and it will tell you where they left your food" Are you kidding me? Didn't even say, "I'm sorry" her suggestion was that I come to the store. Hello??? If I could come to the store I wouldn't have ordered delivery. She wouldn't even send out a replacement order for me. She told me to call Doordash and they told me to call Wendy's since I ordered through their app and not Doordash. Forget you, Wendy's on W 11th :( read more

I had some meals to go in the mind time a delivery guy ask for an order the manager said it was not ready just yet and said I have 9 orders ahead of you with a terrible attitude . The guy said thank you I'll wait , he went to the bathroom and the door was closed and he ask for the key and the lady manager said the bathroom is only for costumers, ( he was your costumer) that's inappropriate. I will not eat there ever again and I will go out of my way to let everybody I know about this inappropriate customer service. read more

Somebitch in the drive thru told me I needed to lose weight? I'm about to create a criminal case, breaking windows etc. Unless I get a heartfelt apology, after she loses her job, the shift manager heard the insult, and didn't send her home? What type of bullshit is going on at this store? Your video ought to prove my point! I was at the west 11th store in Eugene at 9:00-9:15 thats not an approximation i was there from 9 until 9:15!! And you wonder why i was upset.. and her attitude was pure crap! Didnt exactly make for a good morning.. or afternoon. Im going to fly a sign after dropping my child in the morning about being too fat to eat at wendys!!​ read more

Well the new bacon queso fries are pretty horrible. My daughter says it looks like it came out of her but hole. I think that's kindof rude but that are pretty bad. All of our new friends are pretty unimpressed, and won't even talk to us. I think it's because of the fries. Oh and the wifi is really hard to connect to read more

Wendy's - Burgers Near Me - Eugene, Oregon

Jasmine the manager was very disrespectful to her employees as well as myself when I pulled her aside to speak to her about her inappropriate behavior towards staff. As a customer pulling the manager aside to discuss the issue in private is what a manager should do with her employees. Her words to her employee Amanda were "you are having an off day so I need you off the register " in front of 5 other customers. Very inappropriate behavior to both employees and customers. Do not recommend due to the behavior in a FAMILY fast food restaurant. Otherwise good food all way around. read more

Two star because I sympathize with the employees who are struggling to keep up with orders. I was DoorDashing and had to wait in line for 40 MINUTES(!!!) to get the food. Supposedly, most of the orders coming in at that time are from some kind of delivery service. This was on a Friday at midnight, and I was extremely frustrated because it cut into my ability to make money. Besides that, I basically delivered the food for free with all the gas that I wasted idling in the parking lot. Until they are properly staffed/ employ better techniques and can cut down on order times, I will not be delivering for Wendy's again read more

Don't wear any American/first responders supporting clothing in this fast food restaurant, unless you want to be treated rudely or have your food messed with. Not only was our soda mixed, our water was mixed as well. Than the worker proceeded to give me mostly burnt french fries covered in god knows what. Honestly, will never return to this location and highly suggest others not too. read more