I use to love Wendy's restaurant until this June second and June 10th 1157 pm I always use there app I order directly threw there website both times the orders were awful Fry's rubber I ordered 4 med.berry frostys got one xlg cup filled part way it looked like it came literally from the garbage my order was totally wrong i had the delivery person mia confirm the huge order discrepancy first n second time i didnt complain but after a third time i had a coupon for free delivery too so an order that should have been 18 .79 i was charged $29.29 ridiculous right well i called the manager it took literally 5 days to get threw finally i did and i spoke to the manager that just so happend was working the night they used one xlg cup to fill in place of 4 small frostys lol i thought wow thats classy but he proceeded to tell me y my frys were rubbery hebsaid due to the extremely long lines they will reheat in microwave and I thought thats not kewl its bad enough my burger was cold i had four of us could each have 1 nugget absplit the burger into 1/4 pieces thats dinner lol but the manager was great so i thought he said come in ill remake your order whichnwas verfied n refundbyour $29.29 kewl ok so i felt good about that feeling at l east i would get some costs bk. Lol it gets better so on my original order the one the 2 I ordered 3 biggie bags chili cookies four med berry frostys which I got only one biggie bag a lg Pepsi and xlarge cup filled half way with berry frosty so after speaking to management I sent my daughter up to Wendy's n I told him she was on her way why did he openly discriminate due to his character call me and it was extremely embarrassing for her then he gave her two biggie bags no frostys no chili no cookies and you wonder y your employees are messing up also never got my refund good going Wendy's $29.29 can you kindly live up to your word I have a screen recording of the conversation so I'm just saying I wish you would be a manager of his word i worked hard for mynmoney n now you lose i been loyal to you for many years 541-423-7447 ty read more

VANESSA in the drivethru earned 5 stars! She was friendly, had a good personality and makes the ordering process with her friendliness. Kudos Vanessa on your positive attitude! read more

My stepmom went to Wendy's which is always busy, so we usually go somewhere else. We decided to go there, and to preface I worked fast food for a while so I understand that lots of people is stressful and things get missed. Well, she ordered 2 of the Jalepeno popper chicken sandwich things and neither one had the poppers on it. On top of that, they weren't even the same mine has a tomato and the other doesn't so they didn't even fully make a regular sandwich which mind you is cheaper. So we played over $30 and $16 of it on just the 2 sandwiches which aren't even right. That's just not okay Wendy's and it's not like we are going to waste more gas to go fix an order. I will eat it but I am dissatisfied and disappointed. read more

Wendy's - This is supposed to be spicy jalepeno popper chicken sandwich it doesn't have anything that makes it a popper burger and costed $16. - Burgers Near Me - Eugene, Oregon

I'm not sure how you make the fries worse, but they did. Cold sweaty damp doughy, terrible fries. I ordered a vanilla coke zero, it was flat and tasted like something else. Burger had no lettuce on it. Asked for ketchup and they took forever then handed me sticky packs with rotten ketchup all over them. read more

there was some mix up with our food, i think the guy ahead of us ended up getting our order. the lady was so sweet about it and already knew what our correct order was. it was def a machine error, not her fault at all but she was so nice about it anyway and they remade our food super fast. love her give her raise plz *heart emoji* read more

So that was a great experience, Caleb was a rockstars as well as the woman with the flower tattoo. Caleb was my main man though, tell you what. If you get the pleasure of getting to be served by this young darling, that will make your day. He's really good at what he does. These people are under appreciated and over worked. Be nothing but kind, you never what someone is going through. And ALL of the employees are busting their butts. And all the team members worked perfectly like a bee hive. Love it. Will always praise these hard workers. read more

Take a look at the picture I shared a few months ago. At that time, I had hit the drive thru at lunch time and ordered a bowl of chili and small value meal burger. I'm not expecting much with fast food but I was expecting a little more than I bargained for. My chili, which includes ground beef typically, included a hamburger patty that looked like a bite or two had been taken off. This level of quality control makes me question what else is going on behind the counter. I haven't brought myself back to trying them again. Too bad since there aren't many options for lunch in the W 11th area. read more

Wendy's - Gee, I wonder where they get the beef for their chili? This is nearly half of a hamburger patty. - Burgers Near Me - Eugene, Oregon

closed while making an online order and answered the phone in a disgusting manor acting hostile about being closed even though an order was put in and a delivery person was waiting before the establishment closed. read more

How can you tell that this Wendy's has hit rock bottom? My first clue was that they hired a young man covered in tattoos. Not just a lot of tattoos, but so many he started putting them all over his neck and face. And what was the largest tattoo he put on his face? Am anarchy symbol of all things. Why would you hire someone who wants to burn down your business the first chance they get??!! read more

The last three times you have to wait until they feel like helping you in the lobby. Only the drive thru gets average attention. Lobby people are attended only if bored i guess. Burgers are either over cooked. The time before today had fries that smelled of old oil. And today the fries were under cooked. I am done. read more

They never gave me back my card after ordering through the drive through, I came to pick it up and they laughed as they handed it to me. The workers there are tragic. read more

Was excited to grab an old classic on a family Saturday afternoon. Very disappointed. The food was cold, cheese was cold. Fries(for dipping in frosty) were limp, saltless and barely warm. Frosties had a vague flavor of cleaner in them. Nothing redeeming or reminiscent of the Wendy's of my youth. Might as well close shop now since it seems that is the goal. read more

*UPDATE* While the food is generally fresh and service generally friendly, the wait in the drive-thru is both perplexing and inexcusable. Wait times are on average 10 to 12 minutes before even being able to PLACE an order and another 10 to 12 minutes before you move up to get it. 20 minutes drive-thrus are not fast food. Dropping a full star. *NEWLY REMODELED, NEW OWNERS* I personally have missed Wendy's since virtually every single one in Oregon closed due to mismanagement. Happy to see one has reopened in Eugene and been brought up to standard. By the extremely long lines I see virtually all times of day, I think I'm not alone. The food has been hot and fresh and the service friendly. I don't ask for much more when it's fast food. read more

As I took a bite out of my bacon cheese baked potato I noticed a nasty taste. I spit it out, looked closely at the potato and realized that there was 2,3 bugs in it. We called to make a complaint, they only offered to make another one and then said that it was one in a million chance of that happening and they laughed. I will NEVER EVER go back. read more

Wendy's - Burgers Near Me - Eugene, Oregon

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Not grubhub driver accesible after lobby hours, will have to wait in line thats going down the street for ages just to do one delivery. DO NOT ACCEPT AN OFFER FOR THEM also takes forever to answer the in store phone, waste of time read more

I used to work here a few months back, the manager is HORRIBLE. She treats every single one of her employees like garbage, and not only that she will scream at you for the littlest things. And infront of costomers. She has no respect for anybody, not even herself and most of the employees don't even switch out their gloves when working. Don't go here it's a waste of money. And f*ck that manager. read more

Great food and service. Desiree the cashier made sure to really double check my order after I added something to it. Thank you!

The fact that they are often jam-packed says a lot. It's funny to hear people whine about waiting 40 minutes for their food, even though they chose to wait that long and could see the long lines inside and out, when they pulled up. Grow up! 5 stars for a fast food place whose staff works hard, is consistently courteous AND is excellent (not perfect) at getting the drive-through orders correct and remembering incidentals (i.e. napkin), unlike virtually ALL of the local McD's, who get it wrong more often than right. THAT is why people are willing to wait: service and quality is overall as good as it gets in otherwise slacker happy Eugene. read more

So im a door dasher, i love wendy but this store, this store is the worst.. the customer service, the "mess-ups", an them having the audacity to tell there doordasher customers its not there fault if you get introuble with doordash if the food isnt ready on time. I simply asked how long until the order will be ready because the last time i went there i wait 35 min an got suspended from being able to door dash because they had to look into why my order took so long. I almost got deactivated over them taking to long an when i try an be nice the next time i went they were rude yet again. If you doordash, dont go to wendys. They dont care about your income if you do this for a living like some of us do. Lady should of been fired on the spot for the way she was talking to me an other customer's. read more

I'm excited that Wendy's has opened back up under new ownership! The staff is new and the place is crazy BUSY because everyone who used to be a fan are trying to get their Wendy's fix. Even so, I went on a busy night and had 7 cars in front of me and got my food in under 20 min. Give them time. This area obviously needs some other locations to open up. All the food in my order was done perfectly. Their value is far better than any of the other fast food places in town IMO. read more

Sorry, but I have to give zero stars. We got food today and it was not fresh at all! The patty looked freezer burnt, the nuggets were too dark and not edible. The fries were the only good thing in the bag. What happened to "fresh not frozen"? I understand that they may have been over worked, but that food didn't have a chance at all. LOL Do not eat at west 11th location in Eugene. read more

I ordered three (3) singles on-line. I CUSTOMIZED the order to leave off the cheese, mayo and onions. I wanted extra tomatoes. I got everything I did not want! The meat had no flavor. The pickles were good though. Never going back to Wendy's. read more

We ordered on postmates at 1 am and it's been an hour and Wendy's is still getting our food prepared my rating is a 1 for that reason

I stopped by the drive through with my sister and newborn nephew in the car. Lady taking my order rushed us and was very rude, when there is a newborn in your car you can't just drop everything to make somebody's 4 minute drive time. Long story short is they forgot my 10 piece nugget and I paid 21$ for two chicken sandwiches and jr bacon burgers. read more

Everything in my meal was crap and way over priced I ordered a "Big bacon classic" and it had one tiny patty and ate the whole thing in like 2 bites very disappointing read more

Worst customer service, I know probably it's not a good job but you won't get too far in life with that worth ethic, it ain't job specific you have it or you don't, they take forever, mess up orders, sit around and bs instead getting to orders, drive thru takes 45 mins to get through, not really fast food at that point it's not any cheaper than a real burger anyhow what's the point of going to this place I guess I just like the baconator that keeps me putting up with this Tom foolery that goes on here. Oh yeah and there disorganized. read more

WARNING BEWARE. New floor in store is extremely SLICK when wet. Management is aware of this??? Be careful please. read more

This drive thru is the worst I've ever been to. Seems they can't tell the difference between chicken tenders and a double cheeseburger. Quite frustrating for someone that doesn't eat beef. They don't have the capability to send a coupon for the food that was supposed to be in my bag, so I'm just s.o.l. It got 1 star because I couldnt leave no star. read more

Hands down even for fast food one of the worst Wendy's I've ever been to. Dining room is always atrocious and dirty. Slowest service of any Wendy's I've ever visited. I've left the drive through lane on several occasions not even during lunch rush and only 4 cars in the lane today. Not sure what the problem with this location is. Lesson finally learned. read more

Food was good but what's up with no heat in the winter? My kids were freezing! The prices are ok for fast food. The frosty are good but they didn't want to eat it because the restaurant is cold. read more

I've had nothing but good experiences at this specific Wendy's. These people have lines all the time and they do the best they can (which is pretty dang good). Overall, I would recommend it to friends and family for a tasty, fast bite to eat. read more

Update: been back a couple of times since my first review...still yummy AND they have a senior discount! It seems that you must ask for it though. And I added the last star for the discount. First thing....its Wendy's! We really missed Wendy's when they so rudely shut them all down in Eugene and Springfield. I never even liked Wendy's that much till it went away and then it became one of those things that lives on in your memory in a much greater form than when it actually existed. So, by now Wendy's gets an automatic 4 stars just for being Wendy's. Finally got over there tonight for the first time since the reopening. My husband said the drive through was about 7 cars long, and this was 8:00 on a Wednesday evening. We each had a double with cheese only (we are kind of like Burger purists..meat and cheese). The burgers were pretty good...fairly juicy, bun good, cheese melty. A great basic Wendyburger. Pretty yummy. That "Wendy's" flavor was there. We were happy. Fries...pretty good..the natural cut fries, I think. Considering the food had a 15 minute ride home, it was still really good. I'm anxious to try some of the other sandwiches..I always liked their chicken sandwiches. Overall, we were not disappointed. I feel like $16 for 2 doubles, small fries and 2 small frosties was a bit high but I shall be watching for coupons. Does Wendy's even do coupons? read more

I have been here probably 5 times since it has opened, and I have been pleased every time besides once (they forgot my drink). Drive thru is really quick even with the long line, inside is nice and the food is just like I remember! I live pretty close so I was really excited about them opening. read more

I ordered the smaller baconator. I liked the bun and hamburger but not the cheese. The fries are ok

Wish I could give them zero. 20 min wait in drive thru. Get to the window to be told it's another 6 min, and to pull up. I worked fast food for many years this is ridiculous. Obviously understaffed or under-trained. read more

Not to happy, went thru the drive thru and ask for a cone no ice db cheese meal and a taco salad and a baked potato i didn't check my bags and got a coke with ice got my burger no fries got my salad but no baked potato and to make haters worse i been calling them for the lady 15 mins and not one ordain will answer the dang phone, I would drive over they're but i live in springfield and i will not waste my gas, pretty unhappy with my service read more

I know they're busy with the relaunch and I'm not going to complain about the 40 minute wait to just put in my order. What I really didn't like was the quality of the food I got. The lettuce was just a mere flake, I got a small sliver of tomato and it was all squashed down to become a lump of greasy soggy bun with a chunk of meat in the middle. I'm sorry Wendy's. I was excited you reopened but you missed the mark. read more

They refused to serve me after I had placed my order through the drive though, I was simply on a bicycle. Manager only said it was the "rules." Now this food goes to waste. Fuck you wendys. read more

So many things wrong with this place! As a general disclaimer, It takes a lot for me to be angry with a fast food establishment. We went inside to order, there was no line but the kid at the cash register seemed too lost in thought to greet us or take our order at first. We got four combo meals, 1 small and 3 medium. The menu board only lists prices for small combos, so I was floored when the total came up to almost $40. I Would have much rather eaten at a sit down place for a few more dollars, it probably would have taken the same amount of time for the food to come. They put half of our food out and called our number. We substituted 2 of the medium sized combo drinks for frosties, but ended up with small frosties. I asked the spacey kid if they were supposed to be small drinks with a medium meal and he said no and that he would fix them. After a pretty long wait the rest of our food came out and the small frosties were still there. I asked the boy once more if we could get the right sized frosties and he said that they were medium ones (completely contradicting what he had told me before) so off we went with our tiny, half melted ice cream. When we got home, we realized the Mt. Dew that we ordered was really just an ice water, and one of the burgers had a long black hair inside if it. Gross. read more

Service has sharply declined since this Wendy's first opened. Often, they forget the sauce with chicken nuggets. The customer service at the drive thru window has been incredibly awkward the last couple visits. And during the last visit, all 3 Jr Bacon Cheeseburgers I ordered had no bacon. read more