The service at the drive thru was horrible. The lady kept cutting me off while I was ordering. I asked for condiments with my meal and when I got to the window to pay they didn't give me my receipt nor my condiments so I asked for them again as o did when ordering and she brought one of tbh condiments to the window so I said I asked for the receipt and another condiment and she looked mad but only brought the other condiment and still not my receipt. HORRIBLE customer service then to later found out my soda was flat, fries cold, and the nuggets were not spicy as I requested. read more

I found a hidden gem in a cheap but absolutely insane great burger at the Wendy's I pass every day. Here is the good and bad. Try a Double Stack but customize it with all your favorite fixing. The cook there is generous with condiments when you customize, and it makes a burger so much better than anywhere else. I want my burgers "messy." Only this Wendy's accommodates as the high-bar. I hate punny tiny burgers especially when overpriced. Only one other Burger place is as good - this one franchise and Freddies. All the rest serve "dry" burgers for lack of condiment portion-size and are overpriced with tasteless value. Five Guys are great, but they are over pricing themselves out of the market. The downside of this store is their Frosty sauces are added too sparingly where one can barely taste the addition. The other matter that is a major distraction is that Wendy's must have added software to their internet such that one cannot load YouTube and stream a clip while at this and a second Wendy's I visited. That WiFi access is a must for me while I eat, and I have taken my two Wendy Burgers to McDonalds, Smoothie Café, or Giant, who always has great WiFi. Place is clean. Place is open with lots of windows, not a dark cave. The quality of this one messy burger, the bright clean atmosphere, the reasonable price, options for ice cream, all keep me coming back and back. Lack of dependable WiFi may be the killer for this store as a favorite. read more

Wendy's - Most will skimp on tomatoes and onions; looks healthier. 2 of these are the same price as 1 Freddies, both less than 1-5 Guys. - Burgers Near Me - Fairfax, Virginia

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It works and the new drive through system is pretty cool! This is a busy location. Being directly across from a major university can do that. This Wendy's seems to always have crowds dining in, or in the line outside. The renovation helped make this better. Some may not like the modern appearance, but I think it's trendy. Parking is a headache. I'm not sure how to remedy this. Be wary of people driving fast, and also through the few empty spaces. The hamburgers here are quite tasty. I like that they don't freeze their beef. Their fries are decent. I am sad the vanilla frosty is no more. Such is life. This is a better choice than BK or the Golden Arches. Nice employees and clean also. read more

Wendy's - a parking lot full of cars - Burgers Near Me - Fairfax, Virginia

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The gentleman in the drive through looked miserable working there. Wendy's always takes for ever compared to Mc D's, and it's so much more expensive. We didn't get apple slices, or apple sauce with the kid's meal, nor any sauces for the chicken and hamburger. read more

The food was okay, but the service wasn't. They wouldn't refill my wife's iced tea and when I ordered two cookies they gave me one out of the case and handed me a busted up one from the back counter. read more

I love Wendy's, this location is awful. Let me recount my 4 most recent visits to you (yes I get fast food a lot): Visit 1: I order at the drive-through speaker, and I say "can I get some ghost pepper ranch sauces." When I get home, my bag has no sauce. Visit 2: Same thing. Visit 3: When I order (Dave's double, fries, drink), and once again say "And can I get some ghost pepper ranch sauces." This time the speaker, with a weird tone, says "For what? The fries?" (First of all, why do you care? Second of all, yes." Well after getting my bag and pulling forward to a parking spot there is once again NO SAUCE. He even acknowledged the fact that I asked for the sauce, and still, no sauce. Visit 4: I order a biggie bag (Soda, nuggets, fries, Jr Bacon Cheeseburger). This time when they hand me the bag I sit in my car and check it. No sauce. They also didn't give me my drink, so I'm sitting there waiting. Finally they open the window again and give me a look like "need something?" and I say "Just waiting on my root beer, and can I get the ghost pepper ranch sauce?" She says oh yeah and makes the root beer then hands it to me, and I again say "and can I get the ghost pepper ranch sauces please" and she hands me 2. When I get home I realize I was so focused on the sauces I didn't notice my bag had 2 things of fries and no nuggets. And then I unwrapped my burger, no bacon on it. It's like they gave me the wrong order, but they were NOT busy. There was one car behind me, and one car pulling away when I pulled up. Super not busy. Somehow they still messed it up. read more

This Wendy's is absolutely trash they don't get your order right and drive through when you walk in and physically order with somebody they don't get your order right. Absolutely horrible service whoever runs this Wendy's they don't care they're horrible no one in the whole store can get your order right I don't understand how these people have a job read more

$3.59 for small bacon cheeseburger. No more. Will go somewhere else next time.i would recommend a larger cheeseburger. I have had better. You pay for what you get. read more

Wendy's - Burgers Near Me - Fairfax, Virginia

This Wendys is the worst! I gave them a second chance but it just needs to shut down. This time around I ordered the 1 cheeseburger option but they persistently said it was mobile only but they are incorrect bc the app said in store. The manager is rude and attacks you. I will not be going to this location ever again. read more

Swung by on the way home to grab a quick bite and it was awful. I will not be back to this location. The fries were soggy and when I got home I realized there was a bug (possibly a mosquito) that was dead and stuck to the inside of my cup. Cool... thanks so much for my extra protein -_- read more

Wendy's - Not part of my lemonade -_- - Burgers Near Me - Fairfax, Virginia

Worst experience at a Wendy's. I asked for extra napkins, did not give, the cheese in my wrap was not melted, and it was completely separate from the chicken and the lettuce. I regret going there. The people there do not seem to care to provide good service. read more

Yes taking time to write a fast food review. Went here Saturday evening while waiting for the mason game to end around 9pm. The young male cashier was super upbeat and you don't get that often in fast food or retail anymore. Well I ordered multiple things and didn't even recognize he rang me up wrong but after I paid he told me about his mistake and gave me my refund. Wendy's has such great deals I didn't even realize the error. Anyways his honesty and his input on chili cheese fries vs baconator fries was helpful in making my decision on which cheat meal I was having. read more

Wendy's - Burgers Near Me - Fairfax, Virginia

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I went here for lunch. The burger was good, service was standard service, nothing special. The fries on the other hand were disappointing for the price. I was expecting something like Checkers and these were not even comparable. Checkers gives you a lot more cheese and bacon. These had about 2 tablespoons of cheese and 3-4 pieces of bacon on a large fry. Will not order these again. read more

if i could give it a zero i would. i was having a great night with my friends and decided i would drive us all to wendy's as its the only thing open later than 12. we arrived around 12:30-45 and had to split our orders (which i understand can be complicated so i warned the employee before i even started) and all i got was the RUDEST, SNAPPIEST, and just blatantly disrespectful service imaginable. not to mention, when i got to the window she was on. her. phone. like having a conversation on her phone, up to her ear. i'm usually very understanding as i work in food service but she nearly brought me to tears with how rude she was, and all for asking her to make me food which is her job. this place needs to be bought out because this is just sad. read more

Very disappointed by the food and service today. First my paper bag was soaking wet. Yet I compromised. Then my Diet Coke tasted like regular Coke. Again not a huge deal. The cherry on top was this bug in my fries that made my stomach turn. Definitely will not be eating at this location again. Thanks! read more

Wendy's - A fly in my fries - Burgers Near Me - Fairfax, Virginia

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They gave my mobile order to car in front of me in drive through No apology, no refund, I reordered and when I received food I asked for refund and was told no. They need a better system to make sure the right person gets the order; store employee made it sound like it was my fault. read more

They Consistently gets the drive thru order wrong The lady in there on Sunday nights has NO how to ring up an order correctly or serve the correct items. Use to go often after softball games I'll never go back ever again read more

Sadly, I was going to purchase several breakfast meals for mother's day. Arriving around 8:30 AM on May 14, 2023 at the Univesity Mall Wendy's - closed. Locked up. Went to McDonalds where I was quickly served. I don't understand how this place stays in business. read more

I want to like it but everytime we come here the food is bad. I won't go back again. Other places are great but thier food is just not prepared and served well. read more

Wendy's at University mall- no in store pick up, drive thru you age exponentially. Done with this Wendy's, however should thank them! Tried the Popeyes chicken sandwich- wow!!! Crazy good - gotta try one- excellent sandwich! Not kidding! read more

McDonald's 80 yards away is a reliable gourmet palace in comparison. Orders always accurate, service pleasant, food tasty, a clean and pleasant place to sit. No drive-through though. Worth parking and walking in. read more

Just got back from there 5 minutes ago they are rude as he'll snatched my money out of my hand plus i said thank you and gave me a eye roll and ignored me I went home and my order was wrong. read more

Not often we do fast food, but it was after a full day out and we were famished so stopped on the way home. Food, actually not bad. Southwestern Spicy Chicken sandwich, pretty good actually. Fries, hot and seasoned. Anywho, what was the absolute pits was the place itself. The staff, with a line to the door, displayed NO sense of urgency at all, seriously stood in line for almost 20min with only about 5 people in front, and many more behind, by the time I said to my better half, "You wanna leave?", it was a negative, as now it was a mission. Not a clean table in the place, looked like the dinning room hadn't been serviced all day. Garbage everywhere, floors filthy, tables sticky, soda area w frickin mess...the large drink lids were shot out of the dispenser and all over the floor, when another customer complained about this, he picked them up off the floor, and attempted to put them back before he say me mean muggin and audibly said, oh I know he's not putting those back, then he trough them out. If he actually heard me, I don't know. Same guy then sprays down a table for the lady, starts on another, gives it a wipe, then sprays down another table, another employee came into the dining room to get him back on the register...does he finish cleaning the table that he just sprayed down? NO. Simply takes his towel and walks away, wtf mate? Saturday afternoon, at one of the few fast food options within a stones through of a university, and only have 5 people working, with NO MANAGEMENT at all? C'mon man, that's some rookie shit right there. Again, food was ok. Just the whole place was a shit show. read more

Waited almost a half hour in mobile order parking. Both employees listening to music with headphones in while helping you. Brought food to car, hands it to me without saying a single world. I said that you have a great night, literally walks away back inside. Pretty pathetic experience for an entirely empty drive through, no customers in building, and parking lot empty. read more

Supposed to be a single with American cheese, crisp lettuce, tomato, pickle, ketchup, mayo, and onion on a toasted bun per the website and every other store. The pic shows what I got. The double was the same. Also the chili didn't come with crackers like it's supposed to. Wtf read more

Wendy's - Single all the way. Ha! - Burgers Near Me - Fairfax, Virginia

Never put the right toppings on burgers, I've been here about 10 times and I've never got lettuce and half the time they don't add bacon on the bacon cheeseburger read more

wtf is this. i ordered chili cheese fries and a double dave burger and this is how they came. also the tea has something else in it vaguely fruit flavored. like they originally had a different drink in the cup then realized "oh wait they wanted tea" then didn't get a different cup? idk but tbh it's the best tea i've gotten from this place usually their tea is dog doo. read more

Wendy's - a hamburger and french fries in a tray - Burgers Near Me - Fairfax, Virginia

It's average for a Wendy's But this one has far better customer service And I go a lot so they know when it's me It's fast and convenient read more

My boyfriend and I came for food. We order two number #8 both with medium premium lemonades with two large waters. We pull up and pay. First we realize that the two waters we ordered were two small. Then we realize that our lemonades were in different types of cups. So we questioned why this was. Safan (sp) at the window then tells us.. "you order .. I charged you.. this is what you get" So we at the window ..like "but what is in this cup? It's gross" .. he tells us .. "light lemonade". So we proceed to tell him that its not what we ordered. The guy Safan (sp) argues with us .. after we asked for the premium lemonade and that we wanted to pay for it. He did not want to give the lemonade.. at all. So then we out the lemonade on the ledge like nah.. we are not drinking this. He then turns around and gives us a small .. and say "here" .. like he did us a favor and say don't worry about the money. We have a dollar in our hand .. ready for the up charge .. and proceeded to tell we still want the medium. So he starts yelling at us again .. we like dude.. we just want what we order in the first place. He finally gives us the md premium lemonade. Fries were terrible. read more

So... My husband wanted to get fast food... So we stopped by here to pick up some. First off we went through the drive through. Which moved pretty fast. But once we got to the window it took forever for them to give us our order. Then once my husband got his drink we noticed it was straight up water. He order a lemonade. Come to find out they ran out. So instead of just giving him a "premium" lemonade they gave him a fruit punch... We pull off... Next thing my husband notices they left out one of the burgers he ordered. So we had to turn around. My husband requested that they remake the food fresh, and they gave him a hard time about it. Long story short they gave him his food fresh... But I'd never come here again... The service is piss poor. read more

Did drive-thru at the new location off Braddock. No lines in drive-thru but it took 3 attempts to get my order corrected. Once I got to the window, order was wrong. I wanted a cup of chili with my burger orders. SO, I ordered one at the pay window and kept the incorrect chip/chili order, so I paid additional big bucks for the chili. Got home, and didn't expect this but NO CHILI in my bag! Instead I got someone's bacon cheese burger...so lesson learned, triple check your to-go bags, even though there are cars in back waiting... read more

They ain't give me my drink, and never have I received a sauce I ask for!!! Inconvenience for all. Do not EAT here!!!!

Absolutely horrible! Took forever to get my order and then I drove away with SUPER COLD/ SUPER OLD fries! Ugh..... My sandwich was really cold too. Then I had to drive back and wait in their unnecessary long line again for no reason! Seriously what was I waiting that long for? For them to go Kill the cow and just through it cold in between two cold pieces of bread and give me 10 year old fries left out in this winter weather!!?? THERE WAS NOOOO REASON FOR THAT LINE!!!!!!!!! Why????? Why must you let me down Wendy's???? Always a bad time! NEVER AGAIN will I EVER go thru a Wendy's line anywhere! This is my final break up letter to you! It's not me, IT'S YOUUUUU! read more

This Wendy's location is frustrating. While the food is typically made quickly and to order, the staff leave a lot to be desired. They are rude and often don't even look at me when taking payment or handing my order to me. I don't need to make a BFF in the drive thru, but it doesn't hurt to smile and say, "hello" to a customer. read more

The burger I ordered had too much mayo. The coke was flat , like two day old soda. I've been here a few times and the soda is always flat.

Terrible service, the manager was rude and didn't care. We ordered something two days ago from the same place, and now she's saying it was never on the menu and argued with us after we paid for it. Don't recommend, 0/10 service. read more

I would not have even given it one star but had no choice. I ordered the spicy chicken meal at the drive thru. The chicken patty tasted freezer burned and wasn't even hot-they slapped a large hunk of some sort of lettuce on it with a glob of mayonnaise and the fries were burnt. I ended up throwing away everything except the bun and used that to make my own sandwich when I got home. DO NOT GO THERE. read more

If possible I rate minus stars. I felt horrible cramps and headache so ordered 4 combo meals and a single burger. 3 combos were supposed to be served with sauces I specifically ordered through online. I ordered online at home for curbside pickup. I drove there the time I chose. However I parked the curbside pick up space then I sent I am here to them then they started making so even I ordered ahead online waited for about 20 mins. I received the food and checked the receipt attached then heading home. Again I was feeling horrible but serving all foods to my family then there was no sauces at all. My kids asked me the sauces because they chose the flavor and I apologized to them. I was too sick to drive back to the store to pick the sauce up. I sent the whole story to the Wendy's customer service and was received phone call from the manager (?) a few days later. He said " How can I fix this? How about free meal for you so you can give us another chance?" I thought I would never go back but he was nice so today I gave another try because I got COVID vaccine and didn't feel cooking for tonight. I called the store and talked to manager to make sure it'll be fine. He said " Just come inside and my crew will take care of it." I drove to the store and he wasn't there ( at least not in front of me). The not friendly lady stopped the young cashier boy and gave a nasty look then told me to tell her order. I ordered 4 combo meals for my family after I talked to the manager that I would get for tonight's dinner. The lady gestured to stop me then started making a phone call to someone ( I assume the manager ) then came back to say " Just ONE MEAL." So I told her if that's the case I don't need it then left to get different food for taking out. After they messed up my sick day whole family dinner and they called me to give another chance to them with the free meal. I am not single and need to feed whole family so the manager meant free one meal so I can purchase other family members food with the one free meal?? I gave them another and last chance then they failed more than possible. I just waisted my time to drive there to order food! read more

Went in the other day to grab lunch with my parents. Any other day i prolly wouldnt write a review unless i get super bad or super good experience. While waiting for our order, i noticed a young gentleman behind the counter by the name of Anthony, communicating very well with the staff, everyone seemed to respect him. Its so good to see a manager actually act as equal to everyone instead of makin themselves seem more superior. He was actually working on the frontline with his staff instead of sittin back shoutin orders. He was movin around quick just like the others. A weird older customer was being arrogant and strange and hostile towards the cashier, Anthony came over and handled the situation without escalating it. Amazing. I watched this young man prepare orders as they were coming in. That is how you do it! People need to take notes from this guy! As we sat down and started to eat, anthony took it upon himself to make his way around the room and introduce himself and asked if we needed anything. At this point i was beyond amazed. You do not see this type of behavior anymore nowadays. At the end, i waited in line to get a refill and a to go bag, behind another customer ordering, Anthony noticed me and said he had a drink coming up for me (due to covid they dont use the same cups for refills). I've left alot of restaurants from fast food to fancy dining pretty disappointed in my experience. But this day i left Wendy's amazed, pleased, and hopeful that other restaurants could shock me the same way. Anthony if you ever read this, you are dam good at what you do! Please dont change! The world needs more leadership like you! Thank you so much for a wonderful dining experience! read more

I've literally gone to this wendy's twice. both times through the drive through. The first time we went the guy didn't let me finsih my order, and then after I continued it he called me a bitch. Then I found a long hair in my bacon fried. Although this was horrible I chose to go there again. This time my order went well, but the second window guy just had the meanest look on his face. He then told me to park because my spicy chicken sandwich was gonna take 6 more minutes. We parked and he comes out, and I said "sorry but can we get mustard, ketchup, and mayonnaise. And then, he paused right out there took a deep breath and just pointed a finger to me. HE literally looked like he wanted to curse me out. NEVER AGAIN unless it's yell about this HORRRIBLE service. read more