They went over our order with us 5 times while at the drive-thru, and still got our order wrong. They gave us the wrong salad, and forgot one of our sandwiches. We got back in the long line, and once we got to the second window, we sat there for 5 minutes until we were finally greeted with the wrong bag of food. As we we were telling them what we were at the window for, they walked away mid sentence, and left for 5 more minutes until they returned with our sandwich. read more

COCKROACHES. Did that get your attention? If the terrible service and food that a "good" Wendy's would be embarrassed to serve aren't enough reasons, then I recommend avoiding this place for the lack of cleanliness and cockroaches. This Wendy's is disgusting and has no redeeming qualities. There is a reason that this is the only fast food restaurant in the area that's never busy. Sometimes they look busy, but it's only because there's a backup of people due to the terrible service I mentioned. read more

I come here a lot and they serve a purpose but I'm a little tired of having food thrown at me and they stingy as hell with the ketchup.

Worst Wendy's I have ever been to. Deserves 0 Star rating. Very disorganized, very disappointing service. The manager is a joke. Waited for an hour for our order and they still got it wrong. Don't they do trainings for employees anymore (include the manager too)? Coz they're not just SUPER SLOW, they seem to have some problem in simple reading and mathematics too. And is it not also a basic principle in most businesses esp. in the food service industry that it's "First Come, First Served", I guess the whole crew at this Wendy's doesn't know that too. Don't even get me started with their non-existent customer service, employees here are plain rude. Piece of advice: Avoid this Wendy's at all cost!! There are plenty of better food options in the area where they will actually treat you as a paying customer. read more

Went to have breakfast with a party of 6 literally nobody acknowledged us it's as if they didn't want business. I'm big on customer service and I won't be eating here Ever really disappointing. When did this place become a shit hole read more

This Wendy's is terrible. I've ordered food from here twice because it's the closest one to my house. First time my Jr. Bacon cheeseburger was burned-patty was dry and black. Second time, not only was the patty burned but the bread was stale! I'm talking the bun looked like a wrinkly old man and was hard as hell. Save yourself the trip and go to LITERALLY any other Wendy's. read more

Wendy's: I went to stop for food today on my way from work to see a friend, but my entire order was incorrect. I ordered a #2 with no tomato, no onion, extra cheese, extra pickle. Medium Fries. My order came out with extra tomato, extra onion, no lettuce, no pickle, and regular cheese. The fries were an ambient temp, and weren't seasoned. The person taking the order was rude through the kiosk/order station and wasn't even letting me have time to finish my order before she would say "WHAT ELSE?" When I didn't see the extra pickle, extra cheese on the screen, I asked about it. The girl said "Yeah. I got it." After I pulled up to the window to pick up my order, the girl was standing there with the window open speaking to another coworker and was being rude, disrespectful, and was using some very explicit language, without being quiet about it. I pulled ahead to check my burger (I'm used to the Wendy's in this area messing things ups) and found that it was all wrong. I threw it away, because it had everything I don't eat and nothing I asked for on it. I didn't want to go back in to deal with the staff after the way they were acting throughout the transaction. read more

I've been to this location twice to try the new breakfast sandwiches and the service is always so friendly and quick. The food is okay. I'm not a huge fan of sweet breakfast sandwiches and maple seems to be on a lot of items. But if you don't mind that you'll probably like it. The seasoned fries were very hard my second time going so I didn't eat them. Overall, I would try another item but I'm definitely not craving Wendy's breakfast read more

Awful service. Rang up order wrong. Put a take out order on a tray and didn't inform me that my food was ready.

7:15 By far worst customer service. Drive thru employee was full of attitude. When asked what her problem was she proceeded to give more attitude. Worst Wendy's hands down. read more

Well as of last night please tell me why the i was at a Wendy's drive thru being ignored for a good 5 to 10 minutes. I was just driving around it, honking my horn but aapparently those little windows are sound proof. . . and 1 way. I mean on Saturday it says their times are 7am to 3am. This took place at 2:10. read more

Zero stars, the staff is impetuous and i always seem to wait at least 5 minutes for my food, which is typically cold and not very well put together. i usually avoid this place but after today im done visiting. on top of poor service, i tend to see bread crates and assorted pans on the floor (although near the dishwashing area) which i am sure is a health code violation. unless you want to become upset, sick, or both, trust the 2 star rating and dont go to this wendys. read more

How the heck do you operate when your credit card machine doesn't work?!?!?!? Wait let me first say I stood in line for 10 minutes...and it wasn't a long line, I WAS THE ONLY ONE IN LINE!! The worst place ever! They are worse than McDonalds...at least when you go to McDonalds it's expected but not at a Wendy's....that's a damn shame read more

This is by far the slowest Wendy's I've been too. The drive-thru attendants need a bit of training when it comes to people skills. I've seen them cut off people as they order and make them start over, degrade them while ordering, and suggest stuff that isn't what the customer wanted. I've personally left in the middle of ordering because of this conversation: Me: "I'd like two number ones, large, with a coke." Attendant: "Tell me your first order." Me: "I'd like two number ones, large, with a coke." Attendant: (Rude, stern tone) "Sir, first order only." Me: "I'd like two number ones, large, with a coke." Attendant: "I can only do orders one at a time, FIRST ORDER!" Me: "Can I get a number one, large, with a coke." Attendant: "Alright, SECOND, order!" Me: "Same as the first." Attendant: "Do you want that large and what to drink." Me: "Same.. as.. the.. first.." Attendant: (Haughty) "Anything else I can do for you..?" Me: Drive off. I seem to always get this type of service at this particular Wendy's. However, I always go to this place after 2300 so it may just be the night shift. In addition, the food is overly greasy and fries are overcooked. Sigh, if only another Wendy's was closer. read more

My wife and I went inside to order and eat. Food was passable. The wait wasn't bad. However, behind the counter was a differnt story. The staff ignored customers, talked about drive through customers, were acting like it was a party on that side of the counter. They were very loud. All of this in plain view and hearing of the customers inside. I had to keep getting the attention of the person taking our order and repeat our order because he wasn't paying attention. The place was dirty and trash cans all were overflowing. We will not be back. read more

As I am writing this review I am still sitting in line waiting to get my food pulled in to the drive-through with one car in front of me at 710. It is now 721 I have paid for my food but continue to wait to get my food. I should also mention that we are currently having torrential rain. Tornado warnings . As the young man went to hand me my food only from his wrist to his hand came out of the window because he did not want to get wet. But with my window rolled down I'm getting soaked. The drive through at this location sucks. I can try to figure out other than convenience why I continue to come back here. read more

Not much to say. Having lived all over the country. Simple the worst Wendy's I've ever visited. Been her multiple times and it's always a CF. read more

This the second and last time i visits this Wendy's! The first time I went the girl at the drive thur was such in hurry to take your order it as though your bring rush! Now I get the idea of fast food, but when it effect your customer trying to order more food then it becomes a problem! I order the spicy chicken combo without mayo and they got it right and I order a cup of chili! And guest what no saltine crackers and the fries were luke warm at best. my most recent visit i order a double with extra pickles and no mayo ! Guest what I got extra mayo and no pickles . Really I paid $10 for a meal and all I had to do was squeeze my burger and mayonnaise dripping out ! And I wait over 15 minutes for my food ! read more

Fast Drive Thru but the attendant had a thick accent that was hard to understand.

A little slow but food was amazing fresh and the cashier was nice.

I wish I could give no stars. The person on the drive thru was abrupt. My order was wrong, and I didn't even get a receipt to go onto the website and complain to corporate. It's no wonder why in an area where every restaurant is packed, they are always empty. read more

Food was correct and came out in no time. The manager on duty seemed pretty upset about something and was loud enough so everyone could hear. The employees on duty all seemed like they hated their job. No smiles, or a welcome. Just your average location.tables still had trash on them and the bathrooms could definitely use a good clean. At least the food was nice and hot! read more

The place is clean and the counter staff was polite and professional . But you would think the management would have two registers open for the lunch rush. One register with over fifteen waiting in line. Poor planning on management part read more

This is one of my favorite places to eat after a hard day at work but apparently today I go there ordered my food and when I got home I noticed that my fries were kid size not a large and I ordered a large drink read more

I wanted a fish sandwich and I decided on Wendy's in Hanover MD. I went inside and I ordered only a cob sandwich. Mariah was reading off the orders and handing to the customer. She was moving very fast and was mixing up everyone's food. She gave me my order and I kindly opened it up not realizing at the time that I had a chicken sandwich, because it was fried and all the sandwiches look very similar. I got back to work and as I was eating it, I noticed that my fish sandwich was actually spicy chicken. I immediately contacted and spoke to the Mgr Jay. Without hesitation he suggested I come back today or tomorrow. I told him I would come back right away. When I returned, Mariah was still passing out the orders. She began ranting about customer's are always right and that I ate most of the sandwich in front of other customers. I expressed to her that it was very unprofessional, when in fact I had to leave my job and come back. YES, I took a few bites because it was a delayed reaction to myself that I was actually not eating fish. It sadden's me that she did not take any responsibility in just getting the order wrong. Instead she placed judgement and took defense. I decided to make a complaint on yelp, because it made me feel uneasy and angry when I honestly had the right to ask for what I paid for. She needs a rude awakening!!!! I will no longer eat there, based on my overall experience. read more

Its hard to believe this place is actually a Wendy's franchise. It might be the worst fast food franchise location ive ever been in. Workers look like they are moving on "Pause" speed. I could have killed a cow, ground it up, and cooked it faster than they got a burger into my hands. read more

Slowest Wendy's I've ever been to. The whole crew seemed to be moving through molasses and got just about every order wrong.

By far one of the worst Wendy's I ever been too. Went on the inside to order some food was basically there for almost 20 mins for some nuggets and fries. Unless youre dying from hunger go elsewhere the one on route 1 in Laurel and across from the Walmart in Laurel are way better. read more

Good service, food served quickly and accurate. Stopping by on a trip from Florida to PA. Clean and safe location, loved the area it's located in. read more

Cashier had a bad attitude. The fry oil must have been way old because the fries were gross. Sandwiches are always sloppily thrown together. At least you can't mess up a frosty which is one of the only reasons I go to this Wendy's now. read more

The restaurant is adjacent to the a Chickfila and when the Chickfila is really busy, we will eat there. However, I've never been a fan of this Wendy's. The food is mediocre and the customer service is lacking. But by far today was the worst day! My husband picked up dinner on his way home. When I bit into my single cheese, I felt something hanging from my mouth. Much to my dismay, and obvious disgust, I found a strand of hair, about 8 inches long. I immediately drove to the restaurant and asked to speak to the manager. One of the employees yelled to the bad for the manager. Another employee yelled that the manager was busy. Once I pulled the sandwich out and showed the hair, another employee went to get the manager. Eventually the manager came and refunded my money. Needless to say I will never eat there again. read more

Went for a quick stop off the highway and it was soooooo slow! Service took forever and it wasn't very crowded. There were no cups for the ketchup and no napkins. My husband asked for napkins and she said ok and came out about 15 minutes later with them. Luckily I found some in a cabinet and refilled them myself. There were leaks dripping from the ceiling between tables and in front of the counter, but no one acknowledged them. read more

I wouldn't even rate this Wendys a 1. Worse servive ever. I tried to order a salad at lunch time and i was told there were no salads prepared and I couldn't wait for one to be made. Wtf???? The staff needs alot of training on customer service. read more