This Wendy's is very temperamental when it comes to service. Depending on who is at the register you will either get good service or someone that speaks very little English and will ignore you if you have a question or request. The good quality is also very inconsistent. The dining room is not kept up well at all, tables are dirty and there's a steady stream of homeless people camped out at various tables. I hate that the bad employees ruin the image of the good employees and managers here, it really depends on which shift you catch when you come here read more

If I can give this location negative stars I would, If you work a normal 9-5 job and have 30 minute lunches, don't go to this location. Empty stomach and late to work is what I got. read more

After a long day of studying, I decided to grab some food during one of my study breaks and picked up a chicken sandwich. I added extra lettuce, onions, and tomatoes to get more veggies with my meal, and I have to say, the vegetables were fresh and crisp. The chicken, however, was a little on the dry side, so I added some condiments to make up for it. Overall, I'd give this chicken sandwich a 7 out of 10. I rated it higher for the fresh veggies, but as a whole, the sandwich was just okay. The service was fast and efficient, and the restaurant was clean. I don't have many complaints--it just wasn't amazing. read more

Wendy's - Burgers Near Me - Hawthorne, California

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I usually go through the drive-thru to get food, but today I decided to go inside because I urgently needed to use the restroom. Unfortunately, they informed me that I had to purchase something first before I could use the bathroom. This is an extremely poor business practice, and I will never return to this Wendy's again. read more

I had a disappointing experience at Wendy's. When I asked what drinks were available, the employee simply replied, "Coke products," without providing any details or helping me understand the options. The customer service felt dismissive and unhelpful. A little more effort to answer a basic question would have made a big difference. read more

Allot of homeless sleeping inside the restaurant, don't think I will come back to this location. read more

Wendy's - Burgers Near Me - Hawthorne, California

Today I went to get lunch real quick before going to the store with my grandmother, we ordered 10 pc nuggets with fries and a drink, and also a burger and fries for my grandfather, the lady decides to only give us the 10pc nugget meal and never gave us the meal for my grandfather, my grandma goes back in upset because they only gave us one bag, the lady refused to give a refund and says that she gave us two bags when she obviously only gave us one. We paid for 2 meals which isn't expensive but she still couldn't give us the money back or atleast give us the damn burger we paid for. read more

They have been so slow lately. The crew is all over the place. My mobile orders are never ready. I have to sit and watch them laughing and playing while I'm wondering when my order will be ready read more

This is the worst Wendy's i Been to i order my Burger like 10 minutes ago and two customers came in and they got their other before mines? My child was asked me to go to the restroom and nobody was here to order a lady came in and they got her order before opening the damn restroom for my child . The table are not clean and the restroom is just full of trash honestly wendy's needs to do better . And better customer Service. Who comes first go first . I order my food at 4:35 and its 4:55pm and where's my order? I had to go to the front and ask for my damn order . read more

Wendy's - Burgers Near Me - Hawthorne, California

omg, ther was a piece of tile in my baked potato!!!! tile... ceramic tile. wth i'm reporting this. read more

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Be careful when you come to this Wendy's always check your bag because there might be giving you some old fries or some cold ass fries

Lost my appetite. Ordered a quick meal passing by and had to use the restroom.. they only allow customers to use the restroom which is fine but what was not fine was the state that the restroom was in.. paper towels, used toilet paper (yes, used) was all over the floors. I wanted to ask for a refund for my food but didn't want to create a scene. Ended up throwing my food away and leaving. So gross. read more

The young lady at the drive thru, L, was so pleasant! Our encounter was brief BUT she displayed great customer service. This review is for her! I got a chicken nugget meal w/ water. I was bummed they didn't have a buffalo sauce.. who doesn't have a buffalo sauce!? Fries were piping hot, definitely a cool lil snack. read more

Wendy's - a receipt for a restaurant - Burgers Near Me - Hawthorne, California

It should be noted that, although this restaurant opens early in the morning, they don't serve or sell Chilli until 11:30 a.m. So you may want to go somewhere else for your lunch break. When inquired about it to the manager, my girlfriend was told to apply for her job if it's a problem. Great attitude, don't you think? read more

One star is to much this was the worse food I have ever had it not only cost more than going to diner the food was not even mid I will never eat here again if the are trying to go out of business they are doing a great job. read more

They put extra butter on the biscuit. Not that I need it. The biscuit was hot and fresh. The cheese was melty. Clean. Friendly customer service. Had to wait about 5 minutes to receive my order. Overall good experience thanks Wendy's for breakfast oh it was cheap too I paid $3 I got two egg and cheese biscuits and small hash brown for using my points thanks for the good app coupons. read more

Wendy's - Egg and cheese biscuits. - Burgers Near Me - Hawthorne, California

This store is well located right off the i105 Fwy. and Crenshaw Blvd . Amazingly the bathrooms are clean and well stocked, soap and paper towels are greatly appreciated ! . The food is better than the average fast food outlet, in particular I like their chili, I don't know how they do it but -NEVER- and oil/grease floating in it . If you ask they'll put chopped onions in it too, always as many saltine crackers as you want ~ sometimes I crush them in the package and then add, this thickens it up a lot . Self serve soft drinks with free refills . Sadly the tables are rarely properly cleaned . Scads of easy parking and good access to the freeway, Inglewood, Gardena and Hawthorne . Give it a try, as they say : they make everything to order so this takes a few minutes longer, be patient or go to MickyD's . -Nate read more

We came to eat as a family with three small children. After picking up my active duty husband from the airport this was our first stop. Upon arrival, the place was very dirty with more than a few dirty tables. It was challenging to find one that would fit our family and was clean enough to enjoy our food. My husband ended up cleaning the table. A few bites into my sons kid meal he told me his chicken nuggets were too spicy to eat. In disbelief, my husband tried it and discovered that they were the spicy nuggets in the kids meals. They also messed up my daughters order. To top it all off after we ate our meal the bathroom was out of order so we needed to find another establishment's restroom to use. read more

Wendy's - The Exterior - Burgers Near Me - Hawthorne, California

Well, after repeating my order 3 times and Martha rushing my order as I asked her to please repeat it and was dismissive, my order was still incorrect . Nothing worse then being tired and hungry and your order is incorrect. When I received my order at the window, she just handed over the bag of food n drink and walked away abruptly after I said excuse me... another person came to the window and asked if everything was ok, I said no and I explained the order was wrong and etc. she just smirked and I said "what can you do and just left . Customer service ... at this store needs improving ! The cashier (Young latino gentlemen was great and greeted and exude customer service excellence.) Drive through . Update - called the store and spoke to Assistant Mgr Sandra - thank you for caring, explaining current process improvements to better the stores reputation. I do thank you for inviting me back to make my order correct , much appreciated ! read more

Wendy's - Burgers Near Me - Hawthorne, California

Today, my friend and I visited the Wendy's store located on 120th Street and Hawthorne Bl. Upon entering, we noticed the line was long and realized it was due to one cashier taking orders. We placed our order and stepped to the side. While waiting, I asked the manager (NEOMI) if she could open the door to the restroom. NEOMI motioned to the cashier and turned her back not once attempted to assist me. I told Neomi the cashier was busy and she completely ignored me. I firmly believe this encounter was less than professional and she needs additional training in customer service. I am hoping her district manager counsel her and provide her with the necessary tools to avoid future negative contact. Lastly, as we dined, we observed the line grew longer and not once did Noemi attempted to call for another back up cashier. I am rating this visit with one star. read more

Wendy's - Restaurant area - Burgers Near Me - Hawthorne, California

This Wendy's has piss poor customer service. The staff are very unfriendly and rude. I don't even know why I go there. The only positive is the taste of the food. That's it. read more

Everyone that works there doesn't speak at the drive thru. They don't know how to greet or say thank you, maybe they are mute.

I ordered a double burger and I got a single burger. I was charged the price for the pricier burger and I did not get a receipt so I wasn't able to get a refund or the direct order. This is blasphemy, Wendy's is a scam! They stole my money! read more

This has to be one of the most poorest ran Wendy's establishment in the history of the company and probably the poorest ran QSR in the history of fast food. The service is deplorable, the efficiency is just down right awful. The only reason I came here was because it was near my charging station. This place need new management ASAP! read more

I don't visit Wendy's often. When I do, it's because I want some specific. Today I wanted a really good bacon burger. I'm really disappointed. This is a baconator??!! Shameful! read more

Nasty nasty nasty !! Don't stop here Just keep driving. A total waste of money. I wish I would've went with my first mine and just got habit as usual. I was scared to eat this so I threw it out it looks like someone stepped on it. read more

Wendy's - Supposed to be a baked potato smh looks stepped on Disgusting!! Not coming back - Burgers Near Me - Hawthorne, California

I came her for a quick bite after I landed and had the worst meal and experience! The order was wrong. The fries were as old and old! I went to return them and the worker told me I would have to get in the line again, the one I sat in for 20 min, and slammed the door in my face. I will definitely be requesting that my bank void those charges. read more

Employees deny service to anyone they don't like and send people on their way regardless if they are just neighboring employees on their break trying to get some food Worst experience I've ever had at an fast food restaurant This staff is trash and the owner doesn't give a F!!! read more

No. This place has extremely bad service and they won't even allow you to use their restroom. Worst place ever. No wonder I never eat at Wendy's. Don't go...they will spit on your food. read more

I love Wendy's and I came all the way across the freeway to go to Wendy's but I chose not to order anything because they wouldn't let someone use the bathroom before they ordered the food. Very nasty attitude with a lot of talk back but to turn away a family wanting to order food just because they want to use the bathroom before they order was rude and I will no longer be a customer at this Wendy's! The same thing happened at Fatburger and I have not been back! Get it right! read more

I don't usually review but I was so appalled of the lack of decency that the staff showed me today. I tried to get there attention politely said hi and I was completely ignored by the staff i had to wait there for 20 minutes for them to acknowledge me and when I ordered they wanted to charge me for items I didn't order. Politely asked if the employee that was on the register to adjust it. The manager on duty had to adjust the transaction, and when asked to do it looked my way and gave me side eye , for that minor inconvenience completely uncalled for 6/14/2023 10:30am read more

Have you had a Wendy's burger lately? They were already pretty good but then they made some improvements. Starting with the buns, they're now warmer and crunchier being buttered and put through a toaster. They're trained to not smash down on the meat as much (I think they give it two mashes per side now instead of eight or something like that) so it's juicer and retains more of the flavor. The lettuce is crispier and they're using less pickles and onions to focus on the burger taste. It works. The fries are also better and they use sea salt. Wendy's still makes some of the best chill. The baked potatoes have always been good and they have a bunch of salad options. This one is located right off the 105. It's not the greatest location but it works if you're passing through. Get off at the exit, pick up your grub and get back on. read more

I ordered a (PLAIN) chicken sandwich by it self and the stupid cashier gave me a crispy mc chicken like the one they have at McDonald's but not only that I went to tell the "QUOTE ON QUOTE DUMBASS" that he got my order wrong but he charged me more instead of refunding my money for the previous item, also he couldn't even take the order right he shouldn't even work there if he doesn't know what to do, they hired a guy in his mid 20's and he can't even take someone's order that's so simple I can't even imagine what the people with bigger orders for their families have to go through dealing with so much stupidity and you can tell just by the way he talks he doesn't even look like he's up for the job . But that's not the point don't ever go here it's like asking a monkey to talk there's no point because you already know you the outcome. He even called up his co worker to help register up my order he is like a child not knowing what to. read more

Wendy's - Quote on Quote my (PLAIN) chicken sandwich - Burgers Near Me - Hawthorne, California

AVOID THIS LOCATION AT ALL COSTS. At the drive-thru, I asked for ranch sauce and was given two open sauces. This is disgusting and irresponsible, especially considering we are in the middle of a pandemic. Adding insult to injury, upon arriving home, I found that they gave me the wrong entree. Needless to say, I will not be returning to this Wendy's. I would not be surprised if employees at this location infect someone. read more

Wendy's - Proof of order. - Burgers Near Me - Hawthorne, California

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WORSE CHILI EVER!! I come get chili here all the time. Tonight it had big chunks of meet and 10 beans. 10 beans! Ugh.

if it was possible id give 0 stars. ordered through the app and when the food got to me it was someone else's order, person that delivered gave me problems and threatened me. called the store over and over again but no answer. save your time and money don't go or order from the location. read more

Well first of all, I didn't have a problem waiting 20minutes!!! But when I looked through the window window parallel to a worker NOT wearing her mask fully, it was under her nose!!! Why even wear it? So I told a talk female who handed me my food about the girl, she just looked at me like I was speaking Russian with 2heads!! Then the young man whom I paid stepped up & I told him about the mask situation. He said he would let her know. But I wonder if anything would happen... Now the food, the fries were BARELY WARM!! My Frosty was So so liquidly that I'm gonna assume it came out of the dang fridge!!! I WILL NEVER COME BACK TO THIS LOCATION of HAWTHORNE‼‼‼‼‼ So I give this spot a half of a star! Only because the young man at window was pleasant!!! read more

Doesn't make a lot of sense you serve breakfast but don't open your dining until 9 o'clock stop serving at 10:30 but let people go through the drive-through as early as 630 makes it seem like you don't want people in your restaurant eating breakfast very poor Idea and poor customer service kind a rude to read more

Wendy's - Burgers Near Me - Hawthorne, California

Stopped by here on a late Thursday night and noticed there were three or four cars waiting besides the ones in front of the speaker. No worries I thought, all the Wendy's I've been to have always been pretty quick with their service. I decided to wait and wait it out. 15 minutes later only one car had moved forward. I thought hey it's late night maybe they're short staffed ok. I was annoyed but it was understandable. As I reached the speaker to order, after a 30 minute wait, no one responds for a couple of minutes. Finally someone comes on and asks that I wait. Annoyed but stuck with no other option since theres now 5 cars behind me, I say ok and wait. Finally they take my order and I think ok. My order is simple shouldn't take too much longer now. I get to the window and as they repeat the price I go to hand them my card and then this happens... "Oh, you're paying with a card? We're only taking cash now." Are you freaking kidding me? I waited close to an hour now and just for them to tell me that. I was so mad and frustrated. I asked how come they didn't just post something on the board or let me know when they took my order, and the girl just said she's sorry and asked if I was going to pay with cash. I understand this is a franchise store and that all franchise Wendy's are different but no other store has ever given a worst experience than this one. If you can, avoid this store unless you have an hour+ to wait and have cash on hand. read more

Over 20 minutes in the drive through. No way of exciting. Stuck. Called over 5 minutes and phone was busy. Not sure what happened but this particular trip to Wendy's deserves one star. I am willing to give them another try eventually so I am hoping my next trip here will be much better. read more