After ordering at the drive thru and being told to pull forward, then waiting ten minutes (not a single other customer in line) a woman came out and with a snotty attitude says "you know you were supposed to come in and get this right?" No? Why would that be the case when i was told to pull up for a drive thru order? They put the wrong thing in the bag anyway. read more

Wendy's - Receipt - Fast Food Near Me - Jacksonville, Florida

Literally refused my service, one of the workers were sitting with their shoes off and went back in the kitchen thats gross

They closed the drive thru almost 10 minutes before they actually closed. They were serving the car in front of us but we couldn't order food..... read more

Took my money for wrong mobile order which I couldn't eat and threw out. Waited 21 mins in drive through line for inedible food. Everything was cold, covered in mayo fingerprints. Sat at window for five of the 21 minutes and watched at least 5 teen employees standing around while two worked. This was early March 2022 so dining room was closed, and drive through line had doubled in length, so there was no way to get it corrected. Sent TWO COMPLAINTS to feedback survey asking for a reply, got ZERO RESPONSE. No notification in app that there are mobile pick-up parking spots right at the exit. Although I doubt that would've done anything but extend my ridiculous wait. read more

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ZERO STARS. Ordered two burgers and got the wrong type of burgers with wrong toppings. Got one of them replaced and it was wrong again. I went back through the drive-through to explain that I got another wrong burger and they told me to come inside to get the replacement, but I explained I couldn't leave my kids in the car. When they brought the next replacement burger out the rude lady told me they didn't want the other one back. I did not want it and she told me to get out of the car and throw it in the trash myself. These people are completely incompetent and completely rude. Also, it's extremely weird that when there's no one else there in line, they tell you to pull away from the window after you pay. What are they doing in there that they don't want you to see? Is there management in this place? That is allowing this? It's crazy that Wendy brand should not even allow this. read more

Ordered the $5 bag, the bun stale, French fries cold and old, nuggets cold and when asked for ketchup it never came. I was in drive thru place was empty. Won't go back read more

I ordered a number one (burger)while on my lunch break .At the drive though they repeated my order back to me before handing me the bag. I got all the way to work to find out it was the wrong order. it was some stale chicken sandwich with dry jalapeños (not good). I tried calling them to see if I could get my order fixed but they didn't answer. Disappointing experience read more

Horrible attitudes; almost to the point of disrespect. I could barely get my order out before she began talking ontop of me. I never quite understood why folks work in places where customer service is a fundamental part of the job. If you lack these skills....reconsider working in fast food. read more

Pulled up at 11pm. Said they closed an hour & a half ago. They don't close at 9:30, they close at 2am. Who is sitting there with a headset on an hour and a half after close? Pull by an hour later & they're taking other people's order. Absolutely disgusting, I'd sooner eat my dog's food than subject myself to being treated as poorly as they treat me every time I've pulled up. read more

Terrible didn't get my fries old as hell nuggets and the baked potato wow amazing the oldest potato I ever seen read more

Wendy's - a close up of a baked potato - Fast Food Near Me - Jacksonville, Florida

This place is beyond every possible positive review! Sad , sad , sad .. the staff is rude. It took them a while to decide to take our order ... we stood at the counter and had to wait ( only customers) Oh well , I guess that's the norm here at this location! read more

My hamburger was cold with wilted lettuce and the meat was dried. It tasted like it had been standing for a long time. The French fries were cold, limp and burnt. Horrible meal. I was so disappointed in the quality of the food for the money. This Wendy does not live up to the representation advertised in ads. I will never return to this Wendy on Park St. Jacksonville Fla 32204. I will not suggest anyone go there either. read more

If it wasn't for the sugar cookie craving I would not bother even going here. Staff is always comes off very unfriendly. I'm going to satisfy my sugar craving elsewhere cause it doesn't appear Wendy's wants the business./ read more

This service here has never been great but lately the wait times have been ridiculously long. Be prepared to wait for at least 20 mins on a one item read more

Service is bad. Order's always missing something. Sometimes they'll take over an hour to complete a small order.

Date of incident: 5/24/2020 The lady who identified herself as the "manager" and Tricia (White/Female/Mid50s/with multiple scrunchies in her hair) needs to be fired or demoted immediately. I have never in my life been made to feel so low; this lady made me feel like a vagrant, like I was unworthy of curiosity, dignity or simple respect (and I feel for anyone who has to interact with this human). So we are all dealing with a pandemic and a new normal so I asked (since the dining room was closed and my wife and I were out on a stroll - in our neighborhood) if I could walk up and order or call in, she replied "no car no service... and threatened to call the cops... beat it "boy" (I am African-American), and to get. I then walked to my vehicle and returned to order. Once I approached the window she realized it was me and I said to her "it's not what you say sometimes it how you say them to people". She replied "I can refuse you service!!!" After giving our money, me wife asked for the store number and her name and she told us to leave - told us that she was afraid of us and threatened to call the cops which we welcomed (Huge problem in America). She then told us to leave withhold giving us our money back or our food. The cops showed up 30 minutes later (we waited) and this lady completely lied to officers about the interaction. We showed them our credentials (both attorneys), we have footage of the incident, wrote multiple complaints. read more

Wendy's - Manager that needs to be fired Immediately! - Fast Food Near Me - Jacksonville, Florida

This is a good Wendy's for sandwiches and drinks. For fries and baked potatoes? Eh, not so much, due to the tendency of being served cold and old. I will say, they are good about following food orders. My family and I like our spicy chicken sandwich with everything on it (just like a cheeseburger) and this particular Wendy's has never given us a hard time about it. LOL Because it is only one of two "traditional" fast food restaurants in Riverside (Burger King being the other), the drive-thru is packed at lunch & dinner times whether the food/service is good or not. Due to its placement at one of the points of "5 Points", getting in and out can be very hazardous to your health - so please be careful. read more

Worst Wendy's I've ever been to. Waited over 15 minutes for a salad and chicken nuggets. When I finally received my salad that describes it having Hass Avocados...what they meant to say was guacamole. Who knows if it's even fresh. :( I'll never visit this location again, I wouldn't either if you're reading this. read more

Wendy's - Fast Food Near Me - Jacksonville, Florida

I would of never went into the old Wendys but its brand new and inviting. There is a firepit to sit around inside and a sweet looking patio. I stopped in for a salad and was in and out in no time but it was after lunch also. I hope their reviews improve with the new style. Its look is a benefit to that corner in 5 points now! read more

Wendy's - Firepit inside - Fast Food Near Me - Jacksonville, Florida

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If you're looking for fast (and good) food and good service, DO NOT stop here! The last two visits were the worst! The franchise needs to do an overhaul of its employees and manager. The first visit, of my last two visits here, I had to wait over 15 minutes and was then informed that the staff was in the midst of a shift change and it would be at least another 10 minutes before they could take my order. My last visit was at 10 pm, after a long day at work without eating. I placed my order and then drove to the window - was greeted at the window by a young fellow (horsing around with another employee) exclaiming his coworker had hit him and asked me to call the police. After giving the young man my credit card for payment, the woman manager (the only uniformed person working there) gave me my order. I asked for ketchup for my fries, then asked for napkins, to which the manager stated they had to go to the back to get them. While I waited, I checked my hamburger and realized it had two pieces of cheese on it. I specifically ordered a hamburger ONLY mayo, mustard, onion and lettuce. When I gave it back, one of the workers told me I should have said no cheese and then started digging his hands in his pants pockets while offering to give me my money back. I told the manager I just wanted the hamburger the way I'd ordered it. She asked me to park in one of the spaces on the side and that she would have another one made for me. Many cars received orders after I parked and waited. After 10 minutes of waiting, I finally called the store. The young man who offered to pay me for my hamburger (he was wearing a green hoodie sweatshirt) answered the store phone with a "hello?" I asked about my hamburger and he told me they had other orders to fill, then hung up on me. At that point, I didn't feel safe, so I left. Also, I was never given a receipt from the store, which would have been useful when reporting the incident to corporate. I called Wendy's corporate office the next morning to report the incident and was assured someone from the corporate offices would follow up with me (I requested the follow up to be done via email.) I received a phone call at 650 am this morning from the store's number, by a woman (who in her message) identified herself as the manager and that she was following up on my "recent visit." What business calls a customer at 650 am? Truly ludicrous! Later this morning I followed up with corporate again and was told by a different person that because it was a franchise they couldn't do anything but refer it back to the owners of the store (via their management team.) I made it clear on the phone and my follow up email that I do not want to be called by anyone working in that store. I reiterated my concerns to the customer service rep, also noting the recent bad reviews on Yelp that I found after these two incidents. It's been a long time since I've taken the time to write a review of anything on Yelp, but I had such a terrible experience I wanted anyone interested in eating here, to know what to expect. It's really a shame, because Wendy's is the only fast food restaurant in my neighborhood that is open late. I can't tell you how disappointed I am in Wendy's Corporation for sending my complaint to the store manager who let all this happen. I plan to follow up with Meritage Hospitality Group in the hope they are interested... read more

this location literally stops taking orders midday lol. Waited 10-15min just for them to tell me that they were no longer taking orders. It's 2 in the afternoon?? Why not?? As busy as 5 points is, you would think this location would want to make money. Y'all need a whole new staff honestly. None of them care or try. read more

DO NOT GO HERE! We highly regret not reading these reviews before going here because we figured it's Wendys how bad could it be? We did a mobile order and waited over 30 minutes for our food. When we finally get our food the fries are soggy and cold. So we get back in line to get fresh fries when it literally says on the bag that if your fries are not hot and crispy that you can just tell them and you'll get new fries. The bag also says that it " This isn't one of those complicated corporate guarantees with a lot of legal restrictions." But when we pull up to the drive thru the worker rudely says we can not get new fries because "it's been over 5 minutes." That makes no sense what so ever because the bag clearly says it should be a hassle free process and we did not even touch the fries you can visibly see how slumped over and soggy they look. We will be contacting corporate because this is not right. Terrible staff. read more

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Run Run Run away from this restaurant. I had not been to this Wendy's since I lived in Jax in the 80's. This Wendy's was bad back then and has not improved since then. Rude and Nasty staff. Ordered from a nasty little orange headed girl (unable to utter the words "hi what would you like to order" or "thank You"). The staff was running around like the Keystone Kops they had no idea what they were doing . Finally got my order was eating my food they called my name again and tried to give my the same order again. duh This restaurant should have been closed back in the 1980s the only reason it is still open is because it is in a prime location in Five Points. With a good staff this place could make a mint. It is okay to hire a few people from the prisons but not your whole staff. read more

The rudest fast food employees ever. All of the girls are so rude, but the one girl with red braids is has a disgusting attitude which matches her personality, the way she talks to people in the background is disrespectful. I love Wendy's but if you don't like your job, don't work there? You applied to be an employee. read more

Waited in line for 30min and when I finally made it to the front of the line they said they weren't taking any more orders. I want my time back. read more

The worst. How do you run out of fries? Last time they ran out of cheese and bacon.. who ever is running this establishment is doing a poor job on inventory. Also, they didn't even compensate us. We were asked for the full price . When asked they said we can go to the Wendy's on cassett because they always have fries. You can make this stuff up. read more

Did not receive one of our burgers. The manager said without receipt that they couldn't help me. so not going there ever again and will spread the word! read more

By god! 20+ mins in drive thru with two cars in front of me! It's like an act of god to get good and fast service! This isn't fast food any longer, it's hurry up and wait food. I blame poor management. They even handed me the wrong drink and wrong food. read more

Craziest experience with Wendy's at 5 points last night. The Manager TRISH was mean and nasty to me. She put her hand in my face in the drive through window. Avoid this restaurant like the plague. I asked an employee and he said she is like that will EVERYONE, workers and customers. She wouldn't serve me. After I had been there 30 minutes. read more

The filthiest placed of commerce I'd ever been to. Period!!! No hand towels in restroom for starters. The counter where orders are placed looked as though it hadn't been cleaned in days. Yuck. read more

The man working the drive thru was very friendly and polite. Food was good. Only thing that was not good was my sweet tea.

Well, I work around this Wendy's and every time I go there for breakfast nobody is there? I show up around 630 and I'm met with an empty building. Wtf. read more

I saw a guy selling crack here.. 10/10 loved the vibe

Wendy's in 5 Points went through a major makeover! I have only done the drive they before, but stopped by today for a quick snack and wow, is it nice on the inside. Completely renovated, the space is clean, fresh, open with a more modern and sleek look. The staff is friendly, the food still delicious (especially if you want a late night bite). Definitely come on by to get your fast food fix! You'll be pleasantly surprised at the new and improved Wendy's! read more

The manager with clips all in her hair has a HORRIBLE attitude. If your crew fixed sandwiches right, I wouldn't have to have you guys remake it. No apology, just handed me bacon with a glare. read more

Waiting 40 minutes in the drive thru and moced 2 cars up. Eventually left and as we passed the window there was nobody in there, but there was an employee sitting at a table. Do not come here read more

Went through the drive through and ordered 2 sandwiches plus 1 baconator combo. We got up to the window and were handed our food. We only had 2 sandwiches. My husband told the nasty rude girl at the window that we were missing our baconator. She very rudely said "hand me your bag". He complied, she took the sandwich out of the bag, unwrapped it and showed him the sandwich and said, "this your baconator right here". He told her he must have been mistaken, but if that one was in the bag, we were missing 1 of the other sandwiches because there were only 2 in the bag. 3 ordered - 2 received = 1 missing sandwich right? She kept arguing about the stupid baconator, and we kept trying to tell her regardless if the baconator was in the bag we were missing a sandwich. It was all too much for her, and someone else finally came over and understood what we were saying and gave us the sandwich. The rude girl never apologized and was pissed at us for not taking our 2 sandwiches, even though we paid for 3, quietly. Also, picture of the offending baconator attached with our 2 pieces of bacon. There are some really nasty staff at this location and management and the owner clearly don't give a crap since there are multiple reviews mentioning the terrible attitudes of the staff. read more

Wendy's - The offending baconator - Fast Food Near Me - Jacksonville, Florida

If I could give a zero I would total garbage that works up there at night time everyone is rude and they act like they don't want you there, somebody needs to clean house and hire a new crew, till then we won't be back read more

Awful service. Wrong orders. Closing before close, all they do is work fast food, you'd think you'd get it right. I've work fast food before and it's fairly simple. Multiple times have I waited at this Wendy's just for them to say they're closed, when they should be open. According to their hours. Or wait for 30-40 mins for the wrong order. read more

Why have your hours show you close at 2am when you actually just close whenever? Yeah, I get it. I showed up at 1:15am. The drive thru and lights were all lit up. Someone could have said through the intercom that you weren't taking orders or that you were closed. Instead I drove up to the window and watched your employee try to purposely ignore me. read more