Guess who just made my "worst of the worst" list? Yep, Wendys. ---------- FOOD: Ok, so I knew walking in that its a burger joint, so veggie choices will be limited, but COME ON! They had 2 side salads to choose from, so I got a Caesar expecting a typically lame Caesar salad. Ohh Nooo.. this one comes with bacon! Now who in their right mind puts bacon on a Caesar? They just arent made with it, ever! Otherwise your food choices are dead cows or dead chickens with dead pigs sprinkled on top. DECOR: Its still the same old fashioned look that theyve always had, plastic tables, newspaper looking wallpaper, etc.. SERVICE: Questionable. The girl at my register really shouldnt have been doing that at lunch rush. Shes just not that into it. I pitied the girl at the other register tho, she had 2 old ladies who couldnt decide on what they wanted. The manager was the only guy really working up a sweat, so 1 star for him. I also didnt get a fork or ketchup packets for my crappy to go salad. (They didnt have take away ones at the condiments counter) ---------- FINAL THOUGHTS: Keep away if you want decent food. I dont pride myself on fast food chain reviews, preferring local eats instead. But its the only one of 2 restaurants near my house I havent reviewed. Id say handicapped unicorns could make better food, but Wendys would just grind them up for a topping on a "healthy salad". read more

If I could give less than one star I would. We waited for almost 20 minutes in the drive thru for breakfast around 10-1030 AM. We were told to please wait at the order microphone and no one took our order for 10 minutes. The women running the drive through wasn't taking orders because she was too busy vaping. No apologies given to us by staff. Service was just terrible. If you are really craving Wendy's, skip this one and search for another. read more

They forget shit all the time, and make you wait in that long ass line twice. Like Jesus is it so hard to fucking take an order and fulfill it? They sure do know how to take your fucking money tho read more

Worst Wendy's experience ever! There were 3 people in front of us inside. It took the cashier 12 minutes to take their orders. He then went back to help prepare orders so we waited another 6 minutes for our order to be taken. Coke Freestyle machine was out of everything caffeine free except for orange soda. The only diet soda option was mello yello. There was only enough sweet tea to fill half a cup. Finally we got our to go order on a tray and the guy struggled to put it into a bag. So much for grabbing something quick after a long day read more

If I could give this place less than one star I would. I just sat at the drive thru for 15 minutes to pick up an Uber eats order and then finally get up to the window and they tell me that they are closed. Ridiculous. Now I probably have an unhappy customer. Thanks a lot Wendy's. Thanks for taking long for the other people's orders and then telling me that you are closed. I mean the customers already ordered their food. read more

Absolute disgusting customer service. Me and my fiancé knew better than to come here. But our kids wanted Wendy's so we caved in made a visit. Worst possible idea. There's 6 of us. So we ordered six 4 for 4s. When we were brought out our food , we were missing a few things. The girl behind the counter acted like it was a chore to fix our order. Like she had something better to do. Lol. She assured us everything was in there. Ok , cool. So we arrive home and realize we are completely missing a meal. So I ended up giving my order to my child who hadn't received their meal. My fiancé calls the restaurant and tries to explain this mishap to what she thought to be the manager and the mangers yells and ask the girl who gave us our food if she missed something and she yelled back that "our food was all there and that she packed it personally". So we're lying about not receiving a damn 4 for 4 for my child? Lmao. Did absolutely nothing to even attempt any kind of damage control on their part. They are an absolute , ratchet ass joke , and that's putting it lightly. Stay in school kids , so you don't have to succumb to working there. I recommend no one go there but if you must , be very wary and check your bag before you leave that wretched drive thru. I would give them zero stars if it were an option. read more

This particular location on Harrisburg Pike in Lancaster PA is just terrible ... the food is below standards for a Wendy's and the service even worse! They frequently get your order wrong, and even worse, they could care less. Managers are even included in this malaise. I think this franchise owner really needs to reconsider if they are willing to put the changes in that are really needed for this location. Thus is the same review I have passed on to Wendy's corporate. read more

Omg this place is horrendous, I walked in and the floor was indulged with some sort of paste. I am finally ready to order my food and the cashier is blind, they hire anyone these days but anyways I ordered a burger with no cheese and they put double the dose. I'm lactose intolerant this is no joke I could if died that day. The soda machine doesn't work properly. I went to the bathroom to drop the load and I can't believe what I saw .... a damn worker taking a syringe to the mit. I can't with Wendy's never again. read more

I have a hard time giving this 1 star! It should be 1/2 or 0 stars. We pull up to the drive thru just to find out that it's not working. We get inside and it takes 30 minutes. We get home and I find a raw French fry and the buns for the burgers were SO soggy. It was so gross and soggy to a point where I had to throw it out. I don't recommend this Wendy's. I'd rather not spend $5 on a shit mean when I can make something better at home. read more

When it comes to customer service this place sucks. I waited 20 minutes in the line just to get to the speaker to order my food and was told to wait in a disrespectful manner. No one was speaking so I said hello and as I was trying to order my food but I was told too wait very unprofessionally. The manager continued to talk through the speaker being childish instead of just telling me nicely to wait but if I already waited 20 minutes in the drive thru why do I need to wait just to simply take my order. Never going here again! read more

Rush hour lunch and only one cashier. Makes Lotta sense. They do this all the time I don't think they know what rush hour means or they DGAF. About a line inside to the back of the restaurant. Their drive throu isn't much better can barely even get in the joint. AVOID during lunch. & then After a 15 YES FIFTEEN MINT. WAIT. SYLVA takes ur order with a attitude and then prepares it angrily instead of just running the cash register. Poor poor pitiful place. read more

Do not use this app and especially do not use this app and click pick up the service worker is without no knowledge on how app works when you check in as app asks she says out loud that I have to wait for all the people in front of me which is the opposite of the use of app what was upsetting for me she says out loud to let everyone know that I was trying to get in front I spoke to manage that day all he did was yes me wow a yes man I have deleted this app and removed my credit card from this app I visited this Wendy many times because I work near buy so I started using app I regret doing so because Wendy's is in my past and Burger King has my future purchases bye Wendy read more

Terrible service. Waited 10 minutes in an open drive through. They gave us the wrong burger and wrong sizes on both of our meals. I usually like coming to Wendy's but not again. Maybe instead of hiring minimum wage workers they should hire competent people. read more

This has to be the most inefficient mind boggling slow " fast food" experience I've ever had! I waited at the drive through for 30 min! People were walking in the store and leaving right away because they didn't want to wait. read more

I was treated like human garbage at this store, the man (Izaya) refused to give me my sauce and my receipt. I went inside and the manager refused to speak to me about the issue and the staff just kept telling me to leave the store. Overall a horrible dining experience. Would give 5 stars if they would've given me an extra frosty. read more

Pretty bad looking from the outside. Just another Wendy's on the inside. Dave would not be too proud of this place.

I went in for lunch on a Friday, and the line to order was 20 deep, and not moving. Not a good place to go from work when you are looking to pick something up fast. read more

Simply the most inefficient Fast Food operation. Waited 15 minutes and never got to prder. Will never return.

Picked up two of the new southwest chicken alvacado salads today. I was told at the register that they were out of the dressing. I got the salads home and found out they had forgotten to add the bacon. After spending 20 minutes in line to top things off. Most disappointing. read more

Raw food every time . red meat with blood. Manager does not speak English well. Very dirty inside. Bathrooms are a biohazard. Called yo complain and was hung up on. Stay away. Call a health inspector for Pete's sake. Called the hotline and It was no help. Never heard from rgm as I was told. read more

Very poor teamwork. managers yelling at employees so customers can hear. fries are never fresh, burgers are dried out. dining room never cleaned. employees show that they hate their job. employees never wash their hands. seen a manager not wearing gloves. read more

This Wendy's was a typical dirty Wendy's until last year when they tore the whole building to the ground and started from the ground up to build another Wendy's. I tried this once it had reopened and the inside was now clean but the service was still horrible with employees that were very slow and argumentative both towards the customers and other employees. Very unprofessional. Granted they never messed up my order though. Even though the must have rebuilt the bathroom it still looks like a typical Wendy's bathroom that has been in use for 50 yrs without one cleaning. You can build a new Wendy's but not a new Wendy's bathroom apparently. read more

Me and the boys tried walking through the drive through at 10 pm on a Friday cuz the the inside was closed and the lady at the order window wouldn't let us. Now I starved last night thanks Wendy's! Going to chik- fil - A tomorrow. read more

Wendy's has a great atmosphere the employees are nice and always check up on you to see if everything is guccie

I had a great experience at this Wendy's. I had a large order for myself and 4 of my coworkers. Their orders had extra sauce, and specific instructions. Not only did they get everything right and quickly -- they separated each order for each coworker. Finally, they did it with a smile! Very impressed, would definitely come again. read more

This wendy'a is terrible. Always messing up drive through orders. Also, I received brown sprite... #healthcodes?

Be careful if you have an allergy problems. I am deathly allergic to tomatoes. I got to work and opened up my burger and it turned out that the associate making the sandwich put tomatoes on it and then took them off leaving seeds and juice on the lettuce and cheese. I could have died if I ate it. Customer service didn't really care at all and I never received an apology from the store. read more