Been to this location 3 times now. Never again. My most recent visit May 22nd (around 6 pm) I ordered 2 baconator burgers and a few other items from the mobile app and picked them up and took them home to eat. Both baconators literally had 1 piece of bacon each broken into two 3 inch pieces. Absolutely unacceptable especially for a sandwich that is advertised to have multiple pieces of crispy bacon. Had this happen on the Asiago chicken sandwich too on a previous visit. Stretching their food cost and profit margin by ripping of their customers is not acceptable. Customers are obviously not valued at this location so I will take my money elsewhere from now on. read more

Wendy's - Wendy's Baconator - Fast Food Near Me - New Albany, Indiana

The staff is incredibly rude and the service is very slow. My order was incorrect as well.

My boyfriend went to Wendy's tonight and spent 32 dollars for a tiny hamburger and a dry ass chicken sandwich that was barely bigger than white castle. It was so hard I couldn't even bite into it. He called the store and the only thing they wanted to do was replace the dry ass chicken sandwich with another dry ass chicken sandwich and didn't offer him his money bc he didn't have a receipt which the guy didn't even give him one. This is the Wendy's on Charlestown Rd. Don't waste your time or money going there. Wendy's has truly lowered there standards. read more

Wendy's is always a pretty solid addition to fast food establishments and restaurants. Last time I was up in New Albany I got to stop in here for a quick lunch. Always enjoy their spicy chicken sandwiches and it was pretty much on point read more

Wendy's - a chicken sandwich with fries and a drink - Fast Food Near Me - New Albany, Indiana

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I've traveled all around the US with the USAF and this is by far the worst Wendy's I've ever been too. It sucks it's in my town. They always mess up my order, the customer service is the worst out of any business I've ever been too and they water down their chili. DONT EAT HERE, YOUR BETTER OFF STARVING!!! read more

Half of my burger bun was stale and so hard it was inedible.. this seems to be happening more and more frequently. Really disappointing. Not sure how you miss that when you put the sandwich together read more

Wendy's on Charlestown rd is cheating their customers. I work graveyard shift and to get a hot meal is ideal. Coming here was not a good idea.. cold fries and old nugget. When I asked was food sitting I was told no it's fresh. When I asked for fresh food the "manager" told the cook and the cook immediately caught an attitude. this is the reason I stopped coming last year. I will not be back. Fast food is not the same. read more

I haven't been back to this Wendy's in a while. I try not to got there but sometimes I just need food on the way home. Notice I never said fast, quick or anything like that. Was my order right? Absolutely not. Wasn't a difficult order. I asked if I could have my drink and got a nasty look and a humff. Then the drink was wrong. The staff was rude rude rude. Took forever. Order was wrong and food was slightly edible. Should have just stuck with a protein shake. read more

I have been to this Wendy's twice now. Both times I used the drive thru. Both times the wait was extreme. Fortunately I wasn't in a hurry either time. I ordered a double cheeseburger with mayo, lettuce and tomato only. Also a small frosty. When I paid at the window, the cashier asked if I wanted me receipt. I'm always take mine, and don't understand why places started asking this. I am glad that I did because he rang up a combo meal. My burger was listed as a single without cheese. So I explained that I wanted a double with cheese. Mayo, tomato and lettuce only. I also didn't order a combo because I didn't want a French fry. After some thought he said " tell them up there." He pointed at the next window. So I mentioned it and was told that they would get their manager. It took almost 5 minutes before someone came back to the window. I explained my order again. She said " point and tell me what you want refunded." I told her that I wasn't looking for a refund or anything free. I just wanted the sandwich that I ordered. The manager seemed very confused. She had the employee came up to the window and ask me what I wanted. They told me they were out of lettuce. I forgot to mention that they were also out of chili. Originally that's what I wanted. She said " so just mayo and tomato?" I said that's fine. In the meantime the manager came back and said she was going to have to up charge me for the burger since I was only charged for a single. She was correct, but at this point it was over 20 minutes that I had waited. I thought that was a bit petty but told her fine. Later on she came back and decided not to charge me for the extra patty . She gave me the food. By this time my frosty was starting to melt. She asked me to check my food before I left. To my frustration, they gave me a single patty burger with mayo and pickle ! ! I've never been so frustrated with a fast food drive thru experience. An almost 30 minute wait. To get a partially melted frosty and wrong burger. In addition, they had me wait at the window the entire time. This holding up the customers behind me. I asked the one worker if they would like me to pull up. They said no, you are fine. Talk about a lack of training and common sense. I'll stick to other Wendy's because this one is a mess. read more

While at the speaker for the drive thru, the lady who took our order was rude and didn't ask the basic. She didn't give me my total, read back my order, or ask if I wanted sauce for my chicken nuggets. The guy at the first window was sweet, he did his job in a well manor. When I pull up to the second window, the lady who took our order, didn't say anything to my friend or I. She handed me my Coca-Cola with soda all over the sides. Didn't hand me napkins to clean the drink or even straws, nothing, nada. The other lady, short, blonde, tatted, handed me our food and was super nice. The service is rough and really needs work or to be noticed by a management. read more

Wow....What a turn around. I just had the best Breakfast sandwich in years. Extra crispy Bacon, Perfect Eggs, and incredible service. Give them a chance...Great food !!! read more

Paid 9$ for a salad and the chicken was hard as a rock! Never again! The manager is rude too. Don't go here!!!

This place has been a disater since its opened. The last three months, the drive thru is the only thing open, so plan on a 20 minute wait at a minimum. I get that fact no one wants to work, but they should have a better hiring strategy, Dave would be ashamed. read more

Pack your patience. We pulled up to the drive-thru & it seemed like the line was barely moving. I sat at the speaker for a few minutes before saying "hello". That's when the lady came on & said she was short staffed. They were basically "taking an order & making an order". No one was at the window when I finally made it to the speaker. read more

Look. What you need to know about me is I love Wendy's. A lot. All you need to know right now is if you loved the original classic cheeseburger as much as I did, and you were sad when that it seemingly disappeared from the menu when it revamped in the mid '00s, relax Gary, I'm here with good news. The double stack is your savior. Original Wendy's bun, two patties, mustard, mayo, onion, ketchup (hold the ketchup pls). Dreamy. While the food is excellent, for us service at this location this has been slow and riddled with errors. read more

Literally the worst Wendy's I've ever been to. I had previously stated a few months back I wouldn't come back until they got quicker and got their stuff together.... Well it's been about 2 months so I decided to try it again. Nothing has changed.. sat in line for a couple of minutes to get to the ordering screen for them to say it's down right now and to pull up to the 2nd window and order. Waited a few more mins and the line didn't even move. Wasted 15 mins of my time here in nothing, YET AGAIN. Meanwhile, some dude is out back smoking a cigarette... at this point, I'll never go back again. read more

It is just a clean slam busy lunch crowd with the brand new guy, who on day 1 running the register. Bad call managers, the did apologize to every person, I stayed just because I was chatting to a customer for a long 25 minutes. Drive thru was around the building. Hamburger was a tad greasy and looked nothing like the pictures, not a shocking revelation read more

Not bad for drive thru . Food was exactly what we orders and it was still Warm yeah ..

Wendy's may be my favorite fast food hamburger. The Double Baconator with cheese is a go to burger for me, particularly on a late night. Demerits for fries that are underwhelming. But Wendy's burgers are terrific. read more

listen, the food is fine. service is not. our girl not only took five minutes just to ask us what we want, but was also talking about something to her friend with the drive thro microphone on. also, it's not fun having to repeat yourself a lot. now for the food, it came out warm, not quite cold, but definitely not fresh. they forgot our kids toy, and even service at the window wasn't great. just disappointed. read more

stinky very very poopy smelling. great frosty. but still very stinky establishment in the worst state.

almost certain I have food poisoning. ate there yesterday (first thing I had ate.) almost instantly feeling nauseous. As of today my stomach is in knots and I've thrown up many of times. The food was pretty much cold, employees are rude per usual. The wait times are INSANE. I can't say for certain if I got sick from there but I will say I was fine up until I ate there. read more

One star for being very polite when telling me they had nothing available on their menu that I wanted for breakfast. So I left.

Looks like a newer Wendy's but it's still a Wendy's. Fast food. I don't have a lot to write as it was a quick stop for water and a double stack. The drive thru was fast and efficient. Only knocking down a star due to onions a bit all over the place on my burger. I will mention it's a not on the Main Street without access from the main drag. read more

Worst food I have ever ordered. 6.11 for a spicy chicken sandwich and I get a hockey puck that my dog wouldn't touch. Myself being in the restaurant industry for 10 years I would never let food like this go out but hell I guess I should have known better than to order at 11pm. Freakin trash. Called the manager and he said yeah well that's what we had. Horrible guys absolutely trash food and trash management. read more

Wendy's - a sandwich with lettuce and peanut butter - Fast Food Near Me - New Albany, Indiana

I don't normally write up chain hamburger joints. What more can I add that isn't already an unconscious impression in your head? But I have to give it to Wendy's. Lately, they have really stepped up their game in food quality, service and cleanliness. The new store on Charlestown Road is always clean and well-staffed with friendly people who make it a point to come around and even ask how your meal was and often offer to get you a refill or take your empty tray. They have taken a routine, impersonal experience and made it enjoyable! read more

How this location is still in business is beyond me. Even with only a few cars in line, you'll spend at least 30 mins in the drive thru. The lobby has been closed since 2020. The workers don't care at all to try to speed up the process. I'd avoid at all costs, especially on a lunch break. read more

Might be the worst fast food experience in New Albany. Every time I've tried to go in the last month their system has "crashed" or they are closed for 30 minutes to do some cleaning. When they are open the line is wrapped around the building and the food is always cold. Not worth it. read more

I'm usually satisfied with my food from Wendy's. Ordered the 5$ biggie meal the nuggets were cold, and I also ordered small chili to my surprise it was not what I expected , it was watery chili soup , can't understand what has happened to Wendy's quality. Very disappointed read more

Was at the speaker and couldn't hear them and pulled up to the window for 2 orders for pick up and they yelled at me and only handed me one order will not be coming back read more

This Wendy's is probably the worst fast food joint I've ever been to. Last night around 11pm my boyfriend and I decided to go to the drive thru. As soon as the employee came on the speaker we could here a very loud argument in the background between two women. I had to repeat my order several times, just to come to the window and be given the wrong order. Then, was charged for their mistake. Meanwhile, the arguing was still going on in the background. Come to find out it was two employees arguing in the kitchen. It was very loud, unprofessional and the employees who weren't arguing were extremely rude, besides one. read more

Don't go to this wendy's if you're expecting hot food. and definitely don't go to this one even a whole HOUR before they close because they will be "out of food" LITERALLY. cannot make this shit up. If y'all wanna close at 1, then close at 1. lastly, CHECK YOUR BAG BEFORE DRIVING OFF!! it's like rocket science that they put sauce that you literally JUST asked for at the window in the bag. read more

SLOW AND RUDE. There were 4cars ahead of me in the drive threw... I have been sitting here for 14minutes. JUST MADE IT to the screen to place my order.... no hold please, no sorry for the wait... I'm literally just sitting here waiting..... WORST SERVICE EVER. Fast food? I could have went to an actual restaurant faster. read more

So, you are thinking," a review of Wendys...really?" Well, if you are reading this you are a) killing time or b} not from the area and looking for a quick place to eat with no health code violations and is safe This Wendy's is both. What this Wendys is not is quick. I frequent this location often and they are consistent in being slow and not just during peak hours. Late in the evening, early in the morning....slow. So slow that I avoid this location when I am in a hurry. Anyone else notice the incongruity here...fast food...slow service? Smh. The staff is friendly to a fault, the restaurant is clean and well maintained, and the menu is what you would expect from Wendy's...fresh food served hor (or chilled for the salad lovers out there). Give them a try...just not when you are in a hurry. read more

If i could leave zero stars I would. My wife went there for lunch and they forgot an order of nuggets and when she got back to work there was a bug in her fries. Upon taking the bug and fries back to show the manager their response was to throw the bug away and ask if she wanted another order of fries. Completely acting like it was no big deal or as if it happens all the time. read more

I was in the wendy's drive thru today and this young woman, her name was Hannah, she was extremely nice and she made sure I had extra napkins, sauces and I had everything I ordered. Please give her a raise, she deserves it! I've had friends tell me about their wendy's experience and they also saw her working the drive thru, they said she was extremely nice and she got their orders correct and everything! Thank you Hannah! read more

This is probably the worst Wendy's anywhere. I am not sure how they stay open. The staff is not friendly and the food is always slow. My husband was just there and it took 20 minutes to get an order of chicken nuggets and fries from inside the restaurant. That was after he sat in the drive through without it moving for several minutes. read more

Food is okay, but if you want what you paid for, don't count on it. The last three mobile orders we placed were incorrect. Order 1) Missing sandwich. Order 2) Missing milk from kids meals. Order 3) When milk was included one was curdled. Unfortunately, there are not many Wendy's in the are so would need to travel too far to change location. Only keep going there is to the accommodate kids we watch. read more

Why was i not surprised when my husband got home and my order was wrong. This Wendys is only open for a few hours for breakfast and screws up when they only do drive thru no walking in yet read more

ok this a terrible experience. first, i pull up to the speaker and the lady said there would be a twelve minute wait for us to even get up to the window, and she said we could order anyways. so my friend began to order and the lady aggressively interrupted and said "no you're gonna have to wait a second" in the nastiest tone i've ever heard a person working at a restaurant speak like. this just made me and my friend leave and i regret not telling her off! read more