This place is run as if 5 year olds manage it. Complete mess inside. The workers are clueless, even smoking cigarettes in front of the front door. Said worker couldn't even hold the door for me. Said worker also had no idea how to tell me how much is on a gift card. How hard could that possibly be???? I will never be returning. read more

I would give less than 1 star if I could. First, these owners need to fix their parking lot and drive though pavement. These people have never invested in making their business look good. As long as they are still bringing in $$$ they don't seem to care. This has been a rundown location for many years! Not only does the parking lot look and treat our cars horrible, but the building and everything inside is gross. I wish that was everything I could gripe about, but it only starts here. Seems they hire anyone with out regard to them looking clean or being cognoscente of food safety. The drive through process lets us see how clean they keep things in the back. In most cases, it's a horror show. I would assume since the owners don't pay any attention to their building and how it looks, that they have the same standard to who they hire. Nobody looks like they want to be there and you can tell when you hear their voices on the intercom or when you pull up to the window. Now Wendy's has joined BK as the companies with the worst service possible since 2020. Time for a change Okemos Wendy's! Either fix it up or move over so a company that cares about their reputation can move in. We can get shitty burgers and cold fries at McDonalds! We don't need another bad fast food joint in Meridian Township! read more

Now tell me why the freaking drink dispenser was flashing and seizing lime coke. Now this is some freaking broken crappy thing. Trying to get a nice drink with my son, Antonio ( he is paralyzed) and he tried to get some beer and it collapsed and gave him lime coke. UNACCEPTABLE!!!! read more

I called ahead to see if they had the thin mint frostys . They said yes. I ordered ahead for them and when I arrived they said they did not have the topping for the frosty. I feel betrayed as I went out of my way to travel far to get the special frosty. All I was offered was a plain frosty of the same size even though I paid extra for the limited edition frosty. Safe to say I will not be returning and I feel my time was wasted. read more

Wendy's - Boring vanilla frosty - Fast Food Near Me - Okemos, Michigan

Messed up order. Didn't give us half our sandwiches(had to ask for them), no napkins, no straws, no sauces, wrong frosty's. They by far have the worst service for Wendy's in the Lansing area. read more

Tried the new cinnabun pull apart bread and it was pretty good 8/10. Don't think I would order again though. I also ordered the creamsicle frosty to try but they were all out and because I did a mobile order I couldn't just take it off my order. They gave me a coupon for a free frosty for next time. read more

Wendy's - Cinnabon pull Cinnabon Pull-Apart - Fast Food Near Me - Okemos, Michigan

Website says open until 12am. We went at 10:30pm and they refused service. Disappointing.

Always the great service anywhere in. USA. The best restaurant.. Have never had a bad experience w Wendy's read more

DISAPPOINTED. Drove thru Drive Thru on a cold snowy evening at about 6pm....I ordered Chili, Potato, and Peppermint Frosty. I was informed that they were out of all three. Later in the same week, I chose to call ahead before I made the drive. Of course the phone rang off the hook....no answer. So, I decided to order online---thinking if they were out of something---my order would be declined. I ordered, paid, made the drive , waited in drive thru, and was informed again, they could not complete my order. Who ever heard of running out of Chili at Wendy's ---a known staple. And out of Peppermint mix for Frosty's? I will not waste my time again. In looking at other reviews, I am not alone. I bet Dave Thomas (founder ) is crying in his grave. read more

i can't give a 0 so i'll give a 1. i don't even eat meat and i figured that this was a good time to try the baconator. first off i asked for 1 patty and i got 2. THEN i pull up to the window and that shit was so fucking musty god damn. anyways i give them the benefit of doubt. i eat my baconator. i litterly think i got food poisoning i was shitting my pants all night and all morning. like actually maybe i should thank them for letting me get skinny, anyways like ik it's cheap but like guys ur going to shit ur soul out of ur ass. read more

Wow. Absolutely horrified. I'm not a regular customer, and definitely won't be back! Ordered the 4for4, as it's the only thing I've found on the menu that for a single meal isn't pushing $20. I got the bacon cheeseburger, and when I got home to eat, I searched my bag for my fries, NONE! Now I wasn't upset by this, more so disappointed. The truly awful thing, the burger was lukewarm at best, with RAW bacon on it! Are you kidding me? These imbeciles are going to kill someone! This location needs entirely new staff Pronto. read more

Was refused service. I took a bus to the beautiful corporation I look at as home, and tried to go inside. It was locked. There were cars in the drive way, and understood that they were low on staff, and could only manage with drive thru open. I waited in the drive thru, with no car because I do not own one. As soon as I got up in line after my long wait, I was rudely told to go home for being carless. Discrimination at its finest. The manager took out his anger on a staff meeting gone wrong on me, and all I can say is... I can see why the staff quit. Won't be going back. Wendy's, do better. read more

For weeks, my friends and I had plans to go to Wendy's to get the famous pumpkin spice frosty. We were so excited just to end up disappointed. And not in the way Wendy's usually disappoints: with the food that tastes like it was pulled out of the dumpster. Actually, I don't even know if the food tastes bad because they refused to even serve us. And for what reason? Not having a car. I honestly couldn't care less that it was a "safety hazard" to walk through the drive through; it's my life that is at danger, not yours. The car behind us stayed a good distance away, but still nonetheless, they refused service for the incredibly selfish reason being that he was understaffed, but acted like it was to keep us safe. If I worked there, I would walk out too if my manager had an attitude like that. I expected better, although I don't know why. Good reminder Wendy's doesn't live up to anything. read more

If you're looking for a place in the morning to get a quick breakfast on your way to work this place isn't for you. Most of the time using the drive thru around 6:45ish they don't answer. Not sure if it's because they need more time to open or whatever but a little communication would help understand why. Many people have had this issue in the morning & it unfortunately shows. The earliest I've found they serve breakfast is around 7:00-7:30am instead of their posted opening hours (6:30am). Food is about what you'd expect at a fast food restaurant, nothing to complain or compliment about. The few times I have gone there in the afternoon the service & staff have been friendly & fair. It's just the mornings seem to have issues. I've been in fast food myself in the past, I get it, it can suck at times. Additionally, it's a Wendy's location that either needs some extra, new or better staff as well as potential management changes. read more

I asked for a receipt and was told in a rude tone of voice that it goes in the bag like I was dumb for even asking for it and guess what they didn't put in the bag, the receipt! Super long wait with terrible service, wouldn't recommend to anyone. read more

they seem to mess my food up every time. it's always cold. there always kinda rude. there is a reason this place has 1.5 stars that's all i gotta say. read more

drive thru is often very slow. and inconvenient when door dashing! food is good and usually fresh. often out of chili which is disappointing. parking lot is AWFUL! Full of potholes. been this way for 20+ years since I moved to the area. need 4x4 to get thru potholes! read more

I was at your Okemos drive thru today Sunday January 3rd at approx 130-140pm. Your employee , a female with blondish brown hair not wearing a hat was screaming at a co worker calling her names and cussing, including " f-bimbs" She was saying the co worker was "a dumb bitch" and "disgusting" Her behavior was inappropriate and her language was very disturbing and EXTREMELY unprofessional. I thought your organization should be aware as this behavior should not be tolerated . The car behind me had some young children in it and im sure that language was not appreciated. The food at this location is generally pretty good. However having witnessed the unprofessionalism this particular employee makes me question returning to this establishment in the future read more

Manytimes many many times 45 minutes in drive thru just to order and they have nothing you want. Ever.

Terrible customer service food was cold and soggy took 35 minutes to get my so called "fast food".

First I have to say that this is the only Wendy's near my location. I visited tonight to pick up a family me. Not happy at all. I had to wait almost 25 minutes for the meal to be delivered. The woman at the woman at the window was barely doing her job and then I pulled ahead for the wait. The young man who came to the car with a handful of bags - we miscommunicated and the chicken nuggets spilled on my car floor. He did apologize and ran out with an order. I have no clue why another specialized drive through can far surpass and make a patron feel as if they are truly appreciated. Everyone I have met there seemed to really take their job seriously and professionally. Actually I went to this Culver's first because they had a seasonal special that has expired. Wendy's was close and on the home. Never again. read more

i dunno ... this one just ain't like the others... which is saying a lot cause it's a goddamn Wendys lmao. i work late would sometimes swing by here after work to grab some quick food to make my stomach stop rumbling. first couple times i didn't notice anything wrong but eventually the food kept coming up cold and missing items. plus the guy who worked at the windows was kinda creepy and acted like he knew me or something, nah maaan lol. nevertheless i gave them the benefit of the doubt, it was right when they were closing and they were probably just trying to get everything all shutdown and go home, I've been there, whatever. however, my friend and i went in here for lunch one day and it was just not great. had to wait a super long time and the food was just ... idk lmao. it's not like other Wendys serve masterful gourmet burgers or anything either, it's not that hard to screw up lol. even if i still regularly ate fast food i think i'd go to the Clippert street one tbh, at least their food is actually warm and you don't gotta sit around for half an hour. Yuck. read more

My son went to this location and ordered a double burger no cheese and only onion. He got home and it had cheese and everything but onion. He returned the burger and pointed out their mistake they gave him another burger and this time the onions had mayo, ketchup and mustard on them as if they had taken them from a normal burger and placed them on his plain burger. read more

This Wendy's has the slowest service through their drive thru imaginable. Just waited 25 minutes with 4 cars in front of me for a meal. Food is hit or miss on temperature. read more

It took about five minutes to order I orders the #3 witch was 10 peace spicy the nuggets where hollow tasted like leather and felt like it. The drink options where very limited. Wasn't very clean both stalls we're out of order. read more

Went through ordered 3 maple bacon chicken croissants and medium coke. Took 5 minutes to to make which is understandable cause its chicken, get home, start to pass out sandwiches, Have one maple bacon chicken croissant with the chicken from another sandwich on it, no honey butter or anything else one it, and the other 2 were sausage biscuits. this is first time they've ever messed up my order, but they didn't get one thing right whole order lol don't understand it, not a single thing. read more

Wow so we go in and it's 5:15 on Monday the 9-16-19 and we stand at counter one guy ahead of us he say I been waiting for someone to wait on me for 5 minutes my wife says there's 6 guys behind the counter they all say someone will be with us in a minute few minutes later the guy in front of us leaves without being helped. My wife and I waited 7more minutes still 6 people behind the counter we ask if someone can wait on us again they say in a minute we wait and say to each other let's go we leave and eat at another burger place. My questions are why couldn't one of the 6 take are order and what were we waiting for? read more

This is BY FAR the DIRTIEST Wendy's I've ever been to. After ordering our meals, we hunted for the least dirty table we could find and settled for a wobbly one with minimal stickiness and crumbs. The carpet and tables were stained and littered with chunks of food and wrappers. The longer we sat, the more disgusted we became. The walls were peeling, the ceilings had dust hanging down, many of the ceiling tiles looked moldy, the bathrooms were covered in toilet paper and water, and the stall I used had what looked to be mold at the base of the door and sides. The only saving grace of our subpar dining experience was the friendly staff. We definitely won't be returning to this location. read more

Slowest. Fast food restaurant. Ever. I don't understand why it takes them so long to make food every single time I'm there.

Dirty, dirty, dirty. Garbage all over grounds outside and trash all over floor on the inside where they were fixing my food. I could see the trash through the drive winDow. Parking lot is full of holes. Very unkept restaurant. Sad! read more

I LOVE Wendy's!! But this one is SO SLOW :( I was in the drive thru for 12 minutes.. I'm assuming they're short handed, but it happens every single time I go there. I keep going bc, let's be real, Wendy's is delicious. read more

I've never had a correct order when I come here and it usually takes 20-30 minuets just to get your food. If your in a rush and care what you selected to eat I advise avoiding this place read more

This restaurant closes before listed time. The doors were locked by 8:30pm on a Friday, 12-06-19. Hrs on the door show 10pm. Drive thru guy was not aware. Said dining area is supposed to be open until 10pm. Food order was reasonably timely, accurate, and warm, not hot (burgers & fries). Restaurant on Clippert St is managed better. read more

Extra long wait times. Always seems super busy. Cashiers are not very time considerate either

Do not go if you're looking to grab a quick bite and are looking for something fast. I've sat in this drive thru for almost 20 minutes before and it's slow every time. Food is decent but sometimes it's not warm. read more

Food Cold Regardless Of Wait Time of Nearly 20 Minutes. Threw FF away...No receipt given. When I finally got to order place there in drive thru, was a handwritten sign that said, "We only have 4 People working so expect a long, long wait". I have tried 3 times in past two months ...always an excuse. For 2 months that was the excuse. I will not go away. read more

Unsanitary just watched 3 people on my sandwich only 1 had gloves on. I have no clue where she came from could've been cleaning up the dining room disgusting & looks like the dog will be eating this. Pray to God they don't do anything funny. read more

first let me say that i am a huge wendy's supporter and that I've never had a negative experience at wendy's before the occasion in question. I ordered a number two with a medium fries and a choco-frosty that I dipped the fries in. I am very disappointed to find that when I woke up the morning after eating the sandwich to attend school I was vomiting and had extreme food poising. I later learned that my sister had also experienced food poisoning from this wendy's as well on more than one occasion!!! beware of this establishment!!! if you like not throwing up bad stale hamburgers at 6 in the morning!!! read more

This is quite honestly the worst Wendy's I have ever been to. All the employees are extremely rude, when paying today they asked if we "had more change" because they "didn't want to count coins". They are very slow & we counted 7 staff members standing around on their phones while our food sat on the counter waiting to be passed out the window. We literally sat in the drive thru for 15 minutes due to all employees being on their phones and not paying attention. When passed our food, it was cold as if it had just been taken out of the fridge. Very disappointed as this is also not the first time this Wendy's has been horrible. read more

Me and my mom came to this Wendy's around 11pm 9-27-19. She forgot her wallet so we ran back home to grab it. We got back around 11:15. We pulled up to the drive through and the man said they were closed for maintenance.. there was people ordering when we first arrived at 11 and within 15 mins they closed?? They're website and sign says open till 12am! read more